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Britannia Industries Complaints & Reviews

www.britannia.co.in

3.5

Updated: Dec 1, 2025

Complaints 485

Resolved

335

Unresolved

150

Good! Britannia Industries values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Britannia Industries step up their efforts to fully resolve all complaints 👍

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Britannia Industries reviews & complaints page 7

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Address: Whitefield Bangalore

I got a call regarding a job offer which mentioned there is a supervisor post available and askd me 1700 rs for the training, [protected], [protected], [protected], these are their numbers. I was doubtful on her and this talks.. and confirmed it later by calling her, aftr that she blocked my number. Kindly report them because some innocent believe such knid of ### and pay they have been spoiling the actual companies reputation.

Aug 25, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2022

Britannia Industries Customer Care's response Dear Sir/Madam,

This is a fake offer.

Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

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Address: Pondicherry

The unshaped biscuit are over roasted and they look in black color I am looking to eat in my bed time, I think there is no any quality checks to consumers satisfactory of company vision.

Feb 12, 2026

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Britannia Industries Customer Care's response Dear Jayaraj,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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I am buying this cake from past 1 month.
But all shops on my locality, town selling expired products.Inside the cake fungus are also formed.I didn't expect from britannia that they are supplying expired products to the consumers.They are playing with the health of normal people.I will file a complaint against britannia industries on consumer court if further action are not taken.
And I hope you will understand what I mean to and solve my problem as soon as possible.

Aug 21, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Britannia Industries Customer Care's response Dear Remon,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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I buy 2 Britannia milk shakti biscuits in a local shop, expiry date 12/06/22 than I ate the biscuits, the taste varies badly.

Jul 30, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2022

Britannia Industries Customer Care's response Dear Bhawna,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Dear HR team please verify offer letter i have got it in my mail box

Feb 12, 2026

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2022

Britannia Industries Customer Care's response Dear Tushar,

This is a fake offer.

Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

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Address: Britannia industries ltd., Prestige Shantiniketan, Tower c, whitefield, Bangalore 560048, Karnataka.

We spotted a hair in Britannia Nutri choice biscuit. We found this hair is within the biscuit. Please see attached picture to get better idea about the issue. This is so irresponsible from such a big brand. Shame!

Jun 16, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

May 15, 2022

Britannia Industries Customer Care's response Dear Aniruddha,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Packg8ng looks good bit this is now third time when buy this and it has some blackish stuff inside the biscuits and taste yakk.

Feb 12, 2026

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

May 14, 2022

Britannia Industries Customer Care's response Dear Kamal,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Complaint regarding Britannia good day cashew cookies. I purchased a pack of cookies yesterday and today I opened the pack the cookies inside it have a black spots. The pack is not expired but I found these black patches on these cookies. I have also attached the photos

Jun 12, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

May 08, 2022

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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I purchased good day biscuit found a insect in one of the biscuit

Feb 12, 2026

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

May 02, 2022

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Address: 12/1 namak Mandi ujjain

Please help me, this is akshat from Ujjain (m.p.), mere pass ujjain (m.p.) main Britannia ke distribution ka kaam hain but company ke employees koi support nahi karte, hamare area sales managar (AJAY SIR) acha kaam nahi kar rahe hain ..

Britannia Industries customer support has been notified about the posted complaint.

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Address: Karnataka

Hello, I have found a loose piece of hair entangled within a biscuit from the 50-50 maska chaska packet. Please address the issue with immediacy as it runs the potential for health related risks.

May 13, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Mar 28, 2022

Updated by Debarishi This is the batch number of the packet from where the defective product was found.

Verified Support

Mar 29, 2022

Britannia Industries Customer Care's response Dear Debarishi,
Thank you for your email and for bringing this to our attention. We truly regret the inconvenience this might have caused, and we assure you that this would be taken up on priority.
In order to take corrective actions, we would like to understand this better. Request you to please retain the product airtight container until our representative contacts you within the next few days.
To delve into and work upon this, we require a few details from your end which will help us investigate this better.
• Location of purchase:
• Contact number:
• Postal address
Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.

Verified Support

Apr 12, 2022

Britannia Industries Customer Care's response Dear Debarishi,

Thank you for your email and for bringing this to our attention. We truly regret the inconvenience this might have caused, and we assure you that this would be taken up on priority.

In order to take corrective actions, we would like to understand this better. Request you to please retain the product airtight container until our representative contacts you within the next few days.

To delve into and work upon this, we require a few details from your end which will help us investigate this better.
• Location of purchase:
• Contact number:
• Postal address

Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.

Verified Support

Apr 12, 2022

Britannia Industries Customer Care's response Dear Debarishi,

Please write to us at [protected]@britindia.com along with the details. We'll have our team connect with you soon.

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Address: Birdpur siddharta nagar

Website: [email protected]

सर मेरे पास डैमेज माल है जो expaire हो चुका है लेकिन सर डिस्ट्रीब्यूटर से शिकायत करने के बाद भी नहीं नहीं डैमेज माल उठा रहे हैं

Feb 12, 2026

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2022

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Address: 1/184, Neelamalaikottai, Oddanchatram

Hello Britannia Team,
Yesterday 22/03/2022 I bought the BRITANNIA MILK BIKIS CLASSIC 20Rs pack at the Isaac Grocery Store in our town. We were shocked to find that there was a biscuit with worms in it when we saw the children giving and sending snacks on their way to school this morning.

Pkd Date is 28/09/21. Seven Months is marked as valid. Not Expiry yet. Yet it is very painful that the famous brand biscuits are being sold in such a substandard manner.

We need to take consumer action on this issue.

Britannia Industries customer support has been notified about the posted complaint.

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Address: Lalitpur, Uttar Pradesh, 284403

Hello,
I am Rakesh Kumar Jain Owner of Departmental Store "New Pragati Kirana Store "
Lalitpur (284403) UP.
I am purchasing all items of Britannia Company from our city Dealer "Ashish Agency" .My Monthly sale is about 60K-80K .
We are Selling all items with customer satisfying price and also offer Discounts .
But the Dealer is not providing us proper Items, Schemes, and Discounts. Not provide us any Support regarding any item and in maintaining selling progress.
Its not all about me, but it is about the Reputation of Britannia Industries .
As the Reputed Industry I hope you will provide us support for proper business .

Britannia Industries customer support has been notified about the posted complaint.

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Address: 2636.Pipeline Road RPC Layout Vijayanagar, Near swimming pool

Hello sir i am vimal kumar proprietor of shri jain mart rajarajeshwari nagar
I was requesting company distributor from last 6months to exchange the products of expiry, just because i have shifted my outlet to vijaynagar both distributor vijaynagar and rajarajeshwari nagar are refusing to exchange the products please help i am in huge loss

Feb 12, 2026

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2022

Britannia Industries Customer Care's response Dear Sir,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Bought Britannia Rusk before couple of days and when we opened the pack, Rusk taste and smell like kerosene. Please find attached pack details in the photos. Never faced this before. Strange. Please action on this.

Apr 1, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2022

Britannia Industries Customer Care's response Dear Yasmine,

Thank you for your email and for bringing this to our attention.

We’re disheartened to know that you’re disappointed with our product and to take corrective actions, we would like to understand this better. Request you to please retain the product in an airtight container until our representative contacts you within the next few days.

To delve into and work upon this, we require a few details from your end which will help us investigate this better.

· Location of purchase:

· Contact number:

· Postal address:

Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.

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Britannia Industries — fake job call

Varsha singh
from raipur CG
17Feb, 2022
17Feb, 2022
I've got a job offer from britannia for the post of supervisor in dehradun uttarakhand location. They asked me to deposit 1500/- as security deposit then they'll send me job offer. I think there is a fraudulent activity going on in names of job opportunities please look into the matter and do the needful.

The i got a call from is - neha sharma

Feb 13, 2026

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2022

Britannia Industries Customer Care's response Dear Varsha,

This is a fake offer.

Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

View replies

T

Tusharkhapne

from Mumbai, Maharashtra

Jun 3, 2022

Please verify offer letter i we got on my email

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Found plastic particle in the good day biscuit.

Mar 22, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2022

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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Address: Delhi

The above message came to me from Shine.com. And took Rs 470 from me on the pretext of offer letter. Please help me.

Mar 16, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2022

Britannia Industries Customer Care's response Dear Sanmaljay,

This is a fake offer.

Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

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Feeling strange that in "Cashew cookies of Good day" biscuits, there are not even 1% of cashew.

Mar 16, 2022

Complaint marked as Resolved

Britannia Industries customer support has been notified about the posted complaint.

Feb 07, 2022

Updated by nikhil.kale775 This seems how Britannia is fooling their customers.

Verified Support

Feb 12, 2022

Britannia Industries Customer Care's response Dear Sir/Madam,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia

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