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Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
Resolved
335
Unresolved
150
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Britannia Industries reviews & complaints page 7

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Y
yasmine kathija
Feb 28, 2022
Resolved
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Bought Britannia Rusk before couple of days and when we opened the pack, Rusk taste and smell like kerosene. Please find attached pack details in the photos. Never faced this before. Strange. Please action on this.
Apr 1, 2022
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2022
Britannia Industries Customer Care's response
Dear Yasmine,

Thank you for your email and for bringing this to our attention.

We’re disheartened to know that you’re disappointed with our product and to take corrective actions, we would like to understand this better. Request you to please retain the product in an airtight container until our representative contacts you within the next few days.

To delve into and work upon this, we require a few details from your end which will help us investigate this better.

· Location of purchase:

· Contact number:

· Postal address:

Please let us know the best time to connect with you to resolve your concern. We value your patronage and look forward to being able to serve you.
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    A
    Ambitious25
    Feb 21, 2022
    Oct 9, 2023
    This thread was updated on Oct 9, 2023
    Resolved
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    Resolved

    Online job fraud

    Hello,
    15days before, I got an advertisement regarding job offer at britannia company. I made a call at that number and she provided me another number and asked to send my CV on same number . She said that she's Mahi Sharma.She checked my CV and said that you are selected for the post of supervisor, but you have to pay₹470 as courier charge .The courier charge will contain appointment letter and required laptop, pendrive etc.She...
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    A
    A33 Varsha Singh
    Feb 18, 2022
    Resolved
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    Resolved

    Britannia Industries — fake job call

    Varsha singh
    from raipur CG
    17Feb, 2022
    17Feb, 2022
    I've got a job offer from britannia for the post of supervisor in dehradun uttarakhand location. They asked me to deposit 1500/- as security deposit then they'll send me job offer. I think there is a fraudulent activity going on in names of job opportunities please look into the matter and do the needful.

    The i got a call from is - neha sharma
    Feb 13, 2026
    Complaint marked as Resolved 
    Britannia Industries customer support has been notified about the posted complaint.
    Verified Support
    Feb 18, 2022
    Britannia Industries Customer Care's response
    Dear Varsha,

    This is a fake offer.

    Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

    We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
    Please verify offer letter i we got on my email
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      A
      Anil6597
      from Bengaluru, Karnataka
      Feb 16, 2022
      Resolved
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      Resolved

      Found plastic particle in the good day biscuit.
      Mar 22, 2022
      Complaint marked as Resolved 
      Britannia Industries customer support has been notified about the posted complaint.
      Verified Support
      Feb 17, 2022
      Britannia Industries Customer Care's response
      Dear Sir/Madam,

      Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

      Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

      Thanks,
      Team Britannia
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        S
        Sanmaljay Bamniya
        Feb 11, 2022
        Resolved
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        Resolved

        Address: Delhi

        The above message came to me from Shine.com. And took Rs 470 from me on the pretext of offer letter. Please help me.
        Mar 16, 2022
        Complaint marked as Resolved 
        Britannia Industries customer support has been notified about the posted complaint.
        Verified Support
        Feb 13, 2022
        Britannia Industries Customer Care's response
        Dear Sanmaljay,

        This is a fake offer.

        Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

        We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
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          S
          Samradhi Pandey
          Feb 7, 2022
          Resolved
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          Resolved

          I have a doubt regarding an offer letter which I received from BRITANNIA Company

          I got a call from Britannia company regarding my selection as a supervisor. But the Letter i recieved from the company seems to be fake. So, i just wanted to know whether the offer letter is genuine or fake....
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          N
          nikhil.kale775
          from NAVI MUMBAI, Maharashtra
          Feb 7, 2022
          Resolved
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          Resolved

          Feeling strange that in "Cashew cookies of Good day" biscuits, there are not even 1% of cashew.
          Mar 16, 2022
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Feb 07, 2022
          Updated by nikhil.kale775
          This seems how Britannia is fooling their customers.
          Verified Support
          Feb 12, 2022
          Britannia Industries Customer Care's response
          Dear Sir/Madam,

          Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

          Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

          Thanks,
          Team Britannia
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            A
            Amit Saxena bpl
            from Bhopal, Madhya Pradesh
            Jan 29, 2022
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            Address: W/O Mr. Amit Saxena, A03/408,, Fortune Soumya Heritage, Near IPS

            I bought a Britannia Biscuit on[protected] and after opening the first packet[protected], I found there was fungus in the all biscuits. than i opened all packets and found fungus in the all packets. i want to relapse it from your side ASAP.

            Pkd[protected]
            Lot no - B09219F
            Mrp- 180.00

            Regards
            Amit Saxena
            [protected]
            Britannia Industries customer support has been notified about the posted complaint.
            Verified Support
            Feb 12, 2022
            Britannia Industries Customer Care's response
            Dear Sir/Madam,

            Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

            Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

            Thanks,
            Team Britannia
            Feb 16, 2022
            Updated by Amit Saxena bpl
            [protected]@britindia.com. Is invalid.

            Please provide contact details
            My detail is
            Contact :- Amit Saxena([protected])
            Add:- A-08/408, Fortune Soumya Heritage,
            Near IPS,
            Hoshangabad Road,
            Bhopal,
            462026
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              S
              Sesha laxmi
              from Dindigul, Tamil Nadu
              Jan 25, 2022
              Resolved
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              Resolved

              Hello sir/mam week before me and my friend got a job offer from britannia . At that day we made a call at that number a person named Soniya took the call and said about this job offer she asked to send our resume and she said she will make a call within 10. Min she made a call after 10 min and said you and your friend have been selected for this job She asked as to pay 470 as security deposit after which they will send a joining letter she also said u have training period for 1 week and we after we will refund the money 470. She also send a sample payment of 470 and made us also to pay. So we submitted the said amount within the stipulated time but neither they have sent any confirmation letter nor they are attending my calls. We are sure it's a huge scam. I want britannia to take some serious actions against them to stop this right now and also i want my and my friends money back as soon as possible. After few days she made a call and asked as to pay 1k so that we will provide laptop or phone it is a company process said by her but we dint pay we asked our money to refund she Said she will refund after 26th Jan but she has blocked as she is not even answering our calls
              So, I trust britannia to take necessary posiible actions to avoid other peoples not getting cheated from this fradulant activities.

              Hereby provided with her details and acc number of that company
              Soniya:[protected]
              Helpline number provided by her:[protected]

              Holder name..Britannia

              Account Number :[protected]

              IFSC Code :- CNRB0019091

              Britannia, Kindly take actions and make them to refund our money

              Thankyou

              Holder name..Britannia

              Account Number :[protected]

              IFSC Code :- CNRB0019091
              Mar 2, 2022
              Complaint marked as Resolved 
              Britannia Industries customer support has been notified about the posted complaint.
              Verified Support
              Jan 30, 2022
              Britannia Industries Customer Care's response
              Dear Sesha,

              This is a fake offer.

              Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

              We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

              Thanks,
              Team Britannia
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                Y
                Yashwanth Theertham
                Jan 18, 2022
                Resolved
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                Resolved

                Address: H. No7-274/c , Balaji Nagar, Wyra, Balaji Nagar

                I got a call from a number that thy said we will provide supervisor job in britannia and pay 500 rupees to get kit to home...the contact number is +[protected] and kept like monika britania.
                Mar 16, 2022
                Complaint marked as Resolved 
                Britannia Industries customer support has been notified about the posted complaint.
                Verified Support
                Feb 12, 2022
                Britannia Industries Customer Care's response
                Dear Yashwanth,

                This is a fake offer.

                Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

                We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
                I found a agent he told me give 300 rupees application from fee then one week after select on the job in britannia compani . Agent name shiv sankar Roy
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                  A
                  argusritesh
                  from Ghaziabad, Uttar Pradesh
                  Jan 13, 2022
                  Resolved
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                  Resolved

                  I recently purchased your Britannia product Tiger Krunch chocoChips Biscuit Pack weight 4N×100g, Packed on 09/10/2021, Lot No. A- 102119, from the Reliance Smart, Sector-1, Vaishali, Ghaziabad, Dt. 12/01/2022, when we opened the pack, we surprised to find that a mosquito entangled to a biscuit, due to which we had to fa situation in presence of family.
                  3. We have lost our trust to purchase your products any further. The specimen is with us as a proof of your spurious quality control, I am also having the photos of the biscuit along with the mosquito. please advice as to why I should not take legal action through the media and consumer forum, I expect an early reply from your end.

                  thanking you and yous sincerely,

                  Cloud 9 Towers
                  Sector - 1
                  Vaishali, Ghaziabad, UP - 201010

                  Email : [protected]@gmail.com
                  Feb 26, 2022
                  Complaint marked as Resolved 
                  Britannia Industries customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 25, 2022
                  Britannia Industries Customer Care's response
                  Dear Sir/Madam,

                  Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                  Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                  Thanks,
                  Team Britannia
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                    N
                    Nisha@100
                    from Chennai, Tamil Nadu
                    Jan 11, 2022
                    Resolved
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                    Address: Avadi chennai

                    Just before few minutes my mom came running to me. She showed me a small copper wire and told me that she found it while eating the Britannia Marie gold biscuit. While eating it. It has ### her throat that's why she has found it in the first place. And as soon as she saw that she got scared and came to me and asked me to file a complaint. What if this happened to a baby. Everyone prefer buying biscuits from Britannia for children's to even the older people. We believe in this brand but the quality of it is decreasing day by day. Even I have spotted a strand of hair in it twice or thrice. It's even agreeable if there is hair in it but copper wire is not at all a normal thing. So please take the necessary action before someone gets hurt and gets into a serious trouble. The thing is that it can't be a fake product at all cos we bought it from OCF canteen. So please take action.
                    Mar 15, 2022
                    Complaint marked as Resolved 
                    Britannia Industries customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 12, 2022
                    Britannia Industries Customer Care's response
                    Dear Sir/Madam,

                    Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                    Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                    Thanks,
                    Team Britannia
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                      S
                      Sid0409
                      from Kanpur, Uttar Pradesh
                      Jan 5, 2022
                      Resolved
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                      Resolved

                      Sir
                      I m running a retail shop in kanpur nagar.i order the biscuits to company distributer on Monday and Wednesday was the turn to delivered but not delivered and giving stupid excuses that delivery van is overloaded..please take strict action and give results.. thank u
                      Feb 13, 2026
                      Complaint marked as Resolved 
                      Britannia Industries customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 12, 2022
                      Britannia Industries Customer Care's response
                      Dear Sir/Madam,

                      Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                      Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                      Thanks,
                      Team Britannia
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                        K
                        ketan bankar
                        Dec 30, 2021
                        Resolved
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                        Resolved

                        Address: Britannia Industries,Ranjangaon,Shirur,Maharashtra

                        I purchased a Britannia Marie Gold 1Kg pack, and it's continuously 3rd day when I open the packed packages we found wheat weevils in it. And the dangerous thing is they won't see directly, they are hiding in the holes of biscuits. When I dipped into the hot team then they came around and when I see the rest of the biscuits they are many, they also eat some part of biscuits. You can observe it in the attached images.
                        Feb 5, 2022
                        Complaint marked as Resolved 
                        Britannia Industries customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 05, 2022
                        Britannia Industries Customer Care's response
                        Dear Sir/Madam,

                        Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                        Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                        Thanks,
                        Team Britannia
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                          A
                          Aditya Pratap Singh Thakur
                          Dec 27, 2021
                          Resolved
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                          Resolved

                          I buy Britannia Jim jam it was flipped jam was on the wrong side and Cream was on the wrong side
                          Feb 8, 2022
                          Complaint marked as Resolved 
                          Britannia Industries customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 05, 2022
                          Britannia Industries Customer Care's response
                          Dear Sir/Madam,

                          Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                          Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                          Thanks,
                          Team Britannia
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                            karthikeyan jayagopalan
                            Dec 26, 2021
                            Resolved
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                            Resolved

                            Address: britannia madurai

                            I have observed plastic observed in the rust and forwarded the complaints to britannia with several reminders. no action taken. very poor treatment of complaints and customers
                            Feb 8, 2022
                            Complaint marked as Resolved 
                            Britannia Industries customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 05, 2022
                            Britannia Industries Customer Care's response
                            Dear Sir/Madam,

                            Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                            Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                            Thanks,
                            Team Britannia
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                              paritosh sawant
                              Dec 21, 2021
                              Resolved
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                              Resolved

                              Quality not consistent, every lot has a different texture, some lots are perfect while some are under baked, losing interest in eating britannia marie
                              Feb 12, 2022
                              Complaint marked as Resolved 
                              Britannia Industries customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 05, 2022
                              Britannia Industries Customer Care's response
                              Dear Sir/Madam,

                              Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                              Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                              Thanks,
                              Team Britannia
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                                J
                                Jyoti kawatra
                                from Rohtak, Haryana
                                Dec 19, 2021
                                Resolved
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                                Resolved

                                Expiry product

                                Today I bought a Britannia cake fruity fun from my local store. But after opening the cake it was found in the most solid form ( difficult in segregation). After this I checked the date and found it was expired from past 2.5 months which is inevitable. I want you to resolve this issue with utmost priority.

                                Date of pkd. 25/5/21
                                Lot no. 2552195
                                Machine code : 23:26/2/B

                                Bar code :[protected]...
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                                Tadashi
                                from Aizawl, Mizoram
                                Dec 15, 2021
                                Resolved
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                                Resolved

                                I was looking for a job through shine app and when I saw a post available for production supervisor I applied for that and sent my CV at mail: [protected]@gmail.com and days after I've got responded stating that i was selected. Inorder to inquire other information i call a femal name-Ruhi phone number-+[protected] and have a telephonic interview and told me to deposit 499 for a shipping charges which will be refunded back to me again. The shipment will include - uniform, calling letter etc. But I get a suspicious feeling about the money involved so i look on the internet and find out that there is a lot of scam going on relating to this, So I call back Miss Ruhi and asking for the job details and where the the training is going to be held, she told me it will be mentioned on the letters I said to her that the company will not take a single rupee from the applicant after that she stop. Please take necessary action before they scam other innocent people who eagerly wanted a job. Below is the account details sent by Miss Ruhi.

                                Bank name - equitas bank
                                Bank holder name- Britannia Company
                                Account number[protected]
                                IFSC CODE - ESFB0011002
                                Jan 21, 2022
                                Complaint marked as Resolved 
                                Britannia Industries customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 18, 2021
                                Britannia Industries Customer Care's response
                                Dear Tadashi,

                                This is a fake offer.

                                Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

                                We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.
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                                  Senger
                                  Dec 9, 2021
                                  Resolved
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                                  Resolved

                                  Address: Bangalore (Karnataka)

                                  We had booked a material to Bangalore on 04.12.2021 but till date it is not delivered
                                  Feb 13, 2026
                                  Complaint marked as Resolved 
                                  Britannia Industries customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 05, 2022
                                  Britannia Industries Customer Care's response
                                  Dear Sir/Madam,

                                  Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                                  Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                                  Thanks,
                                  Team Britannia
                                  Verified Support
                                  Jan 05, 2022
                                  Britannia Industries Customer Care's response
                                  Dear Sir/Madam,

                                  Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

                                  Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

                                  Thanks,
                                  Team Britannia
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