Claimed

Britannia Industries Complaints & Reviews

3.5
Updated: Dec 1, 2025
Complaints 485
Resolved
335
Unresolved
150
Contacts

File a complaint to Britannia Industries

Having problems with Britannia Industries?

File a complaint and get it resolved by Britannia Industries customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Britannia Industries reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rajak666
Oct 2, 2021
Resolved
Report
Copy
Resolved

Today I buy a Rs 25 milk bikis.. First I open the outer cover then open the box and inner cover already open and some of biscuits are missing... I am very disappointed at the morning
Dec 22, 2021
Complaint marked as Resolved 
Britannia Industries customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2021
Britannia Industries Customer Care's response
Dear Rajak,

Thank you for writing in. We truly regret the inconvenience this might have caused and we assure you that this would be taken up on priority.

Please write to us at [protected]@britindia.com along with your contact and location details. We'll have our team connect with you soon.

Thanks,
Team Britannia
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Somyaa
    from Delhi, Delhi
    Sep 23, 2021
    Report
    Copy

    To
    The Britannia

    I am Somya Singh from Delhi. I bought this from grofers. In total I ordered 2 packets one was fine but this second one is not expiry but is having a fungus like structure, the taste is pathetic and is not crispy.
    I would like you look into this and to find the reason behind this.

    My contact number
    [protected]
    Somya
    Delhi
    +1 videos
    Britannia Industries customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      rl indupriya
      Sep 20, 2021
      Report
      Copy

      Me and my family members buying milk bikis since 25 years. The quality of biscuits is gone down lately and i noticed a very gross smell from the biscuits.i googled about it and i have noticed some reviews stating this same issue stating expired biscuits have been packed into new packets.if this is true, you lost a longtime loyal customer.we trusted your brand and if you are not taking customer health serious then you are in right path in facing karma and thank you
      Britannia Industries customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Adhithyadeepa
        Sep 15, 2021
        Report
        Copy

        I bought milkshake of britannia industries the product was spoiled and rotten and also the product pack was not damaged and not expired
        Britannia Industries customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          [
          [Protected]
          from Gwalior, Madhya Pradesh
          Sep 12, 2021
          Resolved
          Report
          Copy
          Resolved

          [Protected]@britindia.com

          It is our good pleasure to inform you that your Resume has been selected From Britannia Industries Company online Process In Post Of Supervisor .

          direct recruitment's. The Britannia Industries Company has selected 3 candidates for Production Departments, maintenance Company urgently requires candidates, You are selected

          according to your resume in which Project you have worked. Company is recruiting the candidates for a new plant. .

          The Behalf On 7 to 10 Days training .The Company Selected Candidate List For Maintenance and
          Production Supervisor .

          Job Your Near BY Location 50 to 100 k.m

          You Are Selected According To Your Qualification
          In Which Project You Have Work Done According to that you Have Been Selected In Britannia Industries Company

          Your initial posting will be your home town . However, your services are transferable and you may
          be assigned to any office of Britannia Industries Company . a subsidiary, or associate company.
          In such a case, you will be governed by the policies of that location.

          The Company Offered Best Salary To The All Selected Candidates for Annual and Monthly Basic.
          Your Starting Salary Will Be 21, 000 to 25, 000 Per Month.The company will also Provide you Fooding, Accommodation, Conveyance, Laptop In Duty Hours .

          It's Online Process So Regarding your interview management by company, interview In online By Telephonic Interview.
          After interview Selection you have to deposit an initial refundable security amount in flavor of Company for the sum of Rs Pay 1250 rs Dress Security Amount and Documents Verification Charge . confirmation of security deposited in bank

          Dress Security Amount Company Provide Dress Kit, Shoe, Mobile in Training Period. Dress Security Money will be Refundable in your First Month's Salary .

          We wish you the best of luck for the subsequent and remaining stage.

          Registered office: Hr. Hiring Department
          Britannia Industries, Company
          More Information Contact

          Contact Name - Arpita [protected]

          I don't know that's all mails are fraud
          So I got a mail they said you pay1250
          I was paid yesterday..
          Know they not response my messages, call
          What should I do.
          Plz help me
          Dec 23, 2021
          Complaint marked as Resolved 
          Britannia Industries customer support has been notified about the posted complaint.
          Verified Support
          Nov 21, 2021
          Britannia Industries Customer Care's response
          Dear Sir/Madam,

          This is a fake offer.

          Thanks for informing us of this matter. Of late, it has come to our notice that some unscrupulous agencies are alluring job aspirants with employment opportunities with Britannia Industries Private Limited/its associate/group companies and extracting money as a security deposit, documentation processing fees, or training fees.

          We would like to inform everyone that Britannia does not require applicants to pay any amount of money in any form or for any purpose, at any stage of its recruitment and selection process.

          Thanks,
          Team Britannia
          Helpful
          4 other people found this review helpful
          4 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            deepusandeepca
            Sep 12, 2021
            Report
            Copy

            Hello Team,
            I am really shocked to see worms roaming inside ur biscuits...with such a so called reputed food industry having history of serving food to people and all this shows how hygiene you are...never expected this from you. RIP Britannia
            Photos attached

            Br,
            Sandeep CA
            Britannia Industries customer support has been notified about the posted complaint.
            Sep 12, 2021
            Updated by deepusandeepca
            Mobile [protected]
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Varun1925
              Sep 6, 2021
              Report
              Copy

              Greeting,

              I bought Britannia Tiger Biscuit from Sydney Retailer - 2 Family Packs. Each pack has 10 mini packets of biscuit. After i opened one main packet I found 3 small packets were already opened and the packaging was damaged.

              Initially, I thought it could be by mistake but the second family pack also had the same issue.

              Quality check is really bad and disappointing I don't know when i look at any Britannia family pack i always think 10 times whether to buy or not because the trust is not there anymore.

              I hope it get better and one day we will buy again.

              Good Luck to your Team .
              Britannia Industries customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sree Kumaran 1
                Sep 4, 2021
                Report
                Copy

                I purchased a bread packet and it got spoiled before expire date on it.
                Britannia Industries customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shsjskkks
                  Sep 4, 2021
                  Report
                  Copy

                  Your Britannia bourbon biscuits are soggy, soft despite the recent manufacture date. One packet has good crispy biscuits & another packet has no crispness & totally soft biscuits. They taste like expired stuff, since we don't know if you pack old stuff & put a recent manufacture date on the pack. Aren't we paying to buy your products? Not getting it free of cost. Money waste & it doesn't feel like the product safe to be consume. So many times I've consumed such terrible biscuits not even knowing how bad it could be for the health.
                  Britannia Industries customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sitakant Prasad
                    Sep 3, 2021
                    Report
                    Copy

                    Address: Bajrang trading cinema road pupari sitamarhi bihar 843320
                    Website: No

                    Britannia industries
                    Biscuits net weight 300g
                    PKD. 07*07*2021
                    A072197
                    Lot 317A
                    मैं खरीदा इस विस्कुट के खाने से मेरे परिवार सदस्य का स्वास्थ्य खराब हो गया।पेंट खराब हो गया ।
                    विस्कुट की क्वालिटी अच्छी नहीं है खाने से स्वाद ठीक नहीं लगता है सैम्प विस्कुट मेरे पास उपलब्ध है। कम्पनी को शिकायत दर्ज कराएं गया। कम्पनी सिर्फ पेपर पर कार्रवाई करती है
                    हालांकि कम्पनी को मामले को और क्वालिटी की जांच करने केलिए नियमानुसार कार्रवाई किया जाना चाहिए।
                    परन्तु कम्पनी द्वारा उचित कार्रवाई नहीं किया जा रहा है
                    ऐसे स्थिति में मदद की आवश्यकता है
                    Britannia Industries customer support has been notified about the posted complaint.
                    उत्पाद के शिकायत दर्ज कराई
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      vanterusudhakar9
                      Aug 30, 2021
                      Report
                      Copy

                      Address: Dilli

                      Job.letter
                      Britannia Industries customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Montoo Kalra
                        from Patiala, Punjab
                        Aug 27, 2021
                        Report
                        Copy

                        My Complaint No.84745 is pending since last one year.Even mails to the Customer Care is not responded.
                        Britannia Industries customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Abhilasha Bangrania
                          from Meerut, Uttar Pradesh
                          Aug 15, 2021
                          Report
                          Copy

                          Hi Team,

                          With deep regret, pain and anger I am hereby writing this letter to bring to your notice the pain and horrific experience I have gone through in the morning of 15th August, 2021.

                          I bought a britannia - Nut and Raisin Romance cake in which there was sharp plastic piece of something ( approx 0.4 -0.5 cm, thickness 0.3cm arround. Find attached the picture of the same.) that got stuck in my throat on eating. As soon as it got stuck I felt very much uncomfortable and pain in my throat. I tried to get it out though the mouth by force. Just before I was about to be taken to the nearby Max hospital in emergency, I did my finally attempt and by god's grace the plastic piece came out with blood on it. I felt as if I had lived my worst nightmare in those 45-50mins. I have developed intense pain, rash and difficulty in swallowing since then

                          It still gives me chills to imagine what would have happened to me if the plastic had not come out of my mouth on its own. I would have damaged my throat, lost my voice or would have succumbed from the injuries had it injured my other vital organs.

                          Not anyone in their worst nightmare would have expected this from such a renowned brand as britannia. As a brand you have completely lost my trust and hope.

                          I want to be fully compensated for the pain, horror and torture which I had undergone because of brittania failing which would take the matter to higher court.

                          Unsatisfied Customer,
                          Abhilasha
                          Britannia Industries customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rajnesh077
                            Aug 14, 2021
                            Report
                            Copy

                            Address: Air Force area ratnada Jodhpur

                            Sir I have a Krishna Store in Air Force Jodhpur. Sir your distributor/ representative not to taking any proper order because he says that your nearby store told that not giving any product to him so that he can not take any order from us. If I giving order by phone then also he then he provide some other places rather than shop so please do something distributor name Mahadev agency Jodhpur salesman name mr Suresh.
                            From Rajnish Kumar mobile number[protected]
                            Britannia Industries customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nimar_45666
                              Jul 27, 2021
                              Report
                              Copy

                              I found a hair in britannia tiger glucose biscuit
                              After many calls and mails and also tweets no can came to compensate me.

                              Now i am not going to see anymore on 12 th august my father would file a case against you cheap company and will also report to media.
                              You are just a ### britannia
                              And your employees are crook who brought a small packet of biscuit to us.
                              He is a crook.
                              I think he has eaten up all those biscuits those you sent.
                              The executive you sent is a hungry ### man who ate up all those biscuits of compensation and now is not answering the call.
                              He is a very clever and hungry man
                              You should fire such type of people who are not worried about company's name but are worried about his greed of those cheap biscuits.

                              At last see me in court now you hairy britannia.
                              AND ALSO YOUR EMPLOYEES AND EXECUTIVES ARE A BUNCH OF CROOKS.
                              Britannia Industries customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Digambar Siddheshwar Patil
                                Jul 26, 2021
                                Report
                                Copy

                                Address: A/p- kavathe mahankal, Mahankali Hights Phage 4, Vidyanagar

                                Biscuit recvd Funges and tasteless with
                                Lot number :- A04219F
                                Machine code :- 58 08:07
                                Packed :[protected]
                                Mrp. Rs. :- 40.00

                                As you all are aware cheating with consumer, results like maggi noodle..

                                Please tell your quality control to check the biscuit pkt before packing...
                                Consumer should pay money and get Fungel biscuit...
                                I'm also complaining consumer court

                                Cc to: food and drug minister (Delhi) & (Mumbai)
                                Britannia Industries customer support has been notified about the posted complaint.
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  JaiswalEnterprise
                                  Jul 22, 2021
                                  Report
                                  Copy

                                  Hi

                                  I am a RPD(RPD505(WB[protected]in an area in siliguri darjeeling my damage is not being taken by the super every time they give a new excuse for past 3months this is happening in fact every time .
                                  The damage taken is not fully reimbursed . Their way of dealing is pathetic . My question is are they going to take after it get expired?
                                  I would also like to highlight that the management is very poor they are creating new RPD in every 2 km now it doesn't feel like we are working with big and reputed company like Britannia such poor management I haven't seen, I have to work for a meagre margin of 1% and that too is taken away in damage.

                                  It's my earnest request to take a quick action before the name of britannia is shunned.
                                  Britannia Industries customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Y
                                    Yash Jain97
                                    Jul 17, 2021
                                    Report
                                    Copy

                                    I am buying every week 2 Dozen Vita marie worth 20 Rs each but from last three weeks I got around 12 pkt open with full of taste less.

                                    So plz improve your Packaging . and give me some compensation that i got open pkt.

                                    Thanks & Regards
                                    Yash Jain
                                    Britannia Industries customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Aisha Hetavkar
                                      Jul 16, 2021
                                      Report
                                      Copy

                                      Hair found in not just one but 2 biscuits in the same pack. Not only is it a disgrace to sight but extremely unhealthy and unsanitary. This happening from such a big brand brings a lot of shame to the company, it's owners and workers. The products are not quality checked before being sent out in the markets.
                                      Britannia Industries customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Praveentr98
                                        Jul 13, 2021
                                        Report
                                        Copy

                                        I've bought Milk Bikis 5 Rs biscuit packet as a whole pack (contains 30 packets) worth Rs.150. In that, out of 30 packets more than 15 packets has 1 biscuit shorter than others.

                                        According to your weight, each packet is 40.5gm (8 biscuits) and each biscuit is 5gm. Now, in the whole pack i lost around 16 biscuits that's actually 2 packets. And in the Last 5 months, it's around 10 packets.

                                        Kindly sort out this poor packing! And ensure that all the packets has 8 biscuits.
                                        Britannia Industries customer support has been notified about the posted complaint.
                                        I purchased Britannia Toastea and more then half packet is overbaked .
                                        Earlier the quality was good but if there is any defect in your product so then why you packed it and serve you coustomer. Somewhere this thing spoil your goodwill in market.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit