British Airways — airline ticket

Address:	New Delhi, Delhi, 110075
Website:	www.britishairways.com/en-in/home

Hi,
I am reaching out today to apprise british airways about the unsatisfactory service i have received on a recent itinerary with booking reference m2h3nn. My primary complaint is about the airport staff lying to me about my booking and also about british airways not keeping me abreast of the subsequent developments about my booking.

May 13, 2019:
When i reached jfk on may 13, 2019, all my document were verified on the check-in counter and i was given the go-ahead to board the flight. However, after completing my security checks and british airwaysggage check-in, when i was about to board the flight, one of the airport staff for british airways informed me that i am ineligible to board the flight as my visa had expired a month ago. Although i was had all the necessary documents to be in the us, including my work-permit, i was not allowed to board the flight and was never before the flight informed that i need a visa/transit permit for even an hour-long layover at hwr.

Post this incident, i touched-british airwaysse with the immediate british airways airline staff about the next steps and asked what happens to my return flight, which is in business class. I was told by multiple staff members, and i quote, "we have not touched your return flight whatsoever. Your return flight is still valid and confirmed for august 7, 2019". Furthermore, i asked for a refund for my flight from jfk-del due to paucity of communication but was denied the aforementioned. Moreover, i condoned the brusque attitude and responses from the airport staff on the account that i was told that i still had a valid return flight.

June 14, 2019:
When i reached to british airways customer service on this date to request information about my booking, i was told my agents raghu and sarab at the indian customer helpline that my booking has been cancelled due to "no show" for the jfk-del flight on may 13, 2019 even though i had completed all the mandatory check-ins and was at the gate to board the flight. It is also noteworthy that despite being a business class customer, i was never intimated via email or call that my entire booking has been cancelled. On top of that, the website and the mobile application displayed that the status of the booking for del-jfk on august 7, 2019 was still "confirmed". It is an incontrovertible fact it was my cognizance that spared me some last-minute embritish airwaysrrassment and stress at the airport on my actual travel date.

So far i have not received any satisfactory responses from british airways staff and would like to request one asap.
Moreover, on the account that british airways staff lied to me repeatedly and british airways has kept me in the dark the whole time to gain extra money, i would like british airways to issue a refund for my booking and if that does not happen then my only hope would to escalate this case to the ministry of civil aviation /dgca.