| Address: | Bangalore, Karnataka, 560037 | | Website: | british airways |
My husband (Piyush Pranay) and I, had a flight from Mumbai to Frankfurt via London on 11th of September 2015. On landing in Frankfurt on 11th evening, we found that my bag had went missing in London itself and had not arrived in Frankfurt. Due to this, our onward journey and bookings for Berlin stood cancelled as the bag contained all my clothes etc. critical for our journey. We arranged for cheap local stay (hostel) and bought some emergency clothing for next day. Finally, after about 24 hours delay our baggage arrived the next day in damaged condition (torn, with some internal items broken).
There was absolutely no help from british airways on the frankfurt airport. They asked us to buy the necessary stuffs and said that the money spent will be reimbursed. We registered a complaint in british airways for the reimbursement(case reference is:[protected]. but they dont reply properly. For past two months they have replied hardly twice and that too with wrong case numbers or travel dates. We still havent got the reimbursement and from their mails it doesnt seem they plan to give it as well. This has created a lot of mental and financial torture for us.
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