Bro4U — bro4u geyser service: stopped working in warranty period and bro4u is not resolving the issue

Address:	Bro4u Online Services Private Limited, No 28, 3rd Floor , Above Sirsi Urban Co-op Bank, 19th Main, 2nd Block, Rajaji Nagar,Bengaluru - 560010 Karnataka, India, 560010
Website:	bro4u.com

Date of incident: 18/08/2019, time: 3pm-5pm
Booking id: 592267
Name of the professional appointed by bro4u: rakesh enterprises
Contact no of professional.: [protected]
Bro4u customer care number: [protected]

Payment details:
Service charges rs.200
Material charges rs.1300
Grand total rs.1500
Payment modes: cash

Video of leakage :
1. Shorturl. At/iwqz8
2. Shorturl. At/iqhry

I hired a professional to service my ao smith geyser as geyser was not heating the water. Bro4u appointed rakesh enterprises who sent a person named rakesh ([protected]) to fix the issue. He said, the heating element is not working and it will cost rupees 1500 including rupees 200 for service and this repair will have a warranty of 6 months. If anything will go the wrong bro4u will fix it within 6 months. I agreed and ask him to repair the geyser.

He took the geyser with him and changed the heating coil and brought the geyser back on the same day and installed that. But soon he (Professional) left after installation geyser started leaking heavily and started giving electric shocks when anyone is touching bathroom taps. I called the professional he told he will come back and fix the issue, but he did not show up and started ignoring my calls. I raised multiple complaints from bro4u app but did not get any response back and all the tickets were closed without any resolution.

As a resolution i want brou4 to refund my money or repair the geyser.