AO Smith
AO Smith India Water Product Pvt Ltd
Customer satisfaction rating: 53%
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235
COMPLAINTS
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AO Smith Customer Care

Address
Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura
Ramanagara
Ramanagara District
Karnataka
India - 562112
Landmarks:Harohalli Bus Stand

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
33
down
20

Phone:
Phone:
up
19
down
18

Additional info
Regional Offices:    

Delhi
Office No.105 & 106,
Plot No : 19, Sagar Plaza,
Laxmi Nagar District Centre,
Vikas Marg, Laxmi Nagar,
New Delhi - 110 092.
Tel: +91 11 4735 0885 / +91 11 4735 0884

Pune
No. 401 and 402,
Citi Mall, Ganeshkhind Road,
Near Pune University,
Pune – 411 007.
Tel: +91 20 6511 8586 / +91 20 6060 8586

Kolkata
224 A, Office No. 811, 8th Floor,
Krishna Building, AJC Bose Road,
Kolkata - 700 017.
Tel: +91 33 3012 5994

Mumbai
Sanjar Enclave,
No. 509, CTS No. 428,
S.V. Road, Opposite Milap Cinema,
Kandivali (West), Mumbai - 400 067
Tel: +91 22 6555 2401 / +91 22 6555 2402

Chennai
No:267, Second Floor,
Kilpauk Garden Road,
Kilpauk, Chennai- 600010

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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53%
Complaints
235
Pending
20
Resolved
118
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 09:00 am - 08:00 pm
Tue 09:00 am - 08:00 pm
Wed 09:00 am - 08:00 pm
Thu 09:00 am - 08:00 pm
Fri 09:00 am - 08:00 pm
Sat 09:00 am - 06:00 pm
Sun 09:00 am - 06:00 pm

AO Smith Complaints & Reviews

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Water Purifier was installed yesterday. The water coming out has white particles. We have flushed the tank 5 times but still clear water is not coming.
Sep 18, 2021

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    Geyser is not heating water but it has power
    Sep 07, 2021

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    AO Smith customer support has been notified about the posted complaint.
    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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      I brought AO smith water geyser as mentioned above but we are experiencing shock when touching the water from geyser not expected such behavior of the geyser.

      can you please resolve the issue asap.
      Sep 04, 2021

      Complaint Status

      AO Smith customer support has been notified about the posted complaint.
      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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        Geyser is not working and having issues every now n then
        Sep 03, 2021

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        AO Smith customer support has been notified about the posted complaint.
        Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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          After investing 21k it's been 13days not even had a glass of water day one itself some repair... 2nd day some spare on and very irresponsible staffs if this is a case the brand can not survev in field sry to say...
          Sep 03, 2021

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          AO Smith customer support has been notified about the posted complaint.
          Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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            New geyser bought on 25 August makes crackling sound on starting. I need replacement of this item as it is sound of a faulty geyser. Need immediate resolution to this issue.
            Sep 01, 2021

            Complaint Status

            AO Smith customer support has been notified about the posted complaint.
            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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              Our water heater is not working . I had called the technician but till now nobody is come
              Aug 28, 2021

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              AO Smith customer support has been notified about the posted complaint.
              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                Geyser is yet not installed but got the mail from AO Smith fir completion of installation & demo.
                Technician was rather interested in selling accessories & was not folloing AOSmith guidelines of installation.
                I will take the help of Consumer court.
                Aug 27, 2021

                Complaint Status

                AO Smith customer support has been notified about the posted complaint.
                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                  I have purchased water Heater SZS of 15 liters in the month of Nov 2020, since from the installation day it sounds as the boiling of water whenever we on the Water heater. I am raising the complaint several times the issue was not solved.

                  Tech person comes and removed the element and separated the anode rod, again the problem repeated, now he came with a copper element for replacement, I denied not to replace the copper element instead of glass coated element. The issue is still pending.

                  Kindly resolve it or else replace the water heater with new one.
                  Aug 24, 2021

                  Complaint Status

                  AO Smith customer support has been notified about the posted complaint.
                  ear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                    When the geaser is turned ON, water is leaking from inside.
                    Aug 23, 2021

                    Complaint Status

                    AO Smith customer support has been notified about the posted complaint.
                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                      Amc is expiring on 30.08.2021.Renewal notice sms received. The link is not working properly - it stops at the payment stage. A weel back, contacted online and learnt that my request is already registered, technician will inspect the filter in a day or two and thereafter link will be further activated enabling online payment. Time passed no one attended. Contacted your locl technician who had informed that he was at thriugmangangalam and in the evening he will arrange for the link. But no response so far. What is the way to renew ams?????
                      Aug 23, 2021

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                      AO Smith customer support has been notified about the posted complaint.
                      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                        8 months back I have purchased AO Smith z8 water purifier, everything is fine upto now, but from yesterday power is not coming up, pls check the issue
                        Aug 22, 2021

                        Complaint Status

                        AO Smith customer support has been notified about the posted complaint.
                        Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                          My case number is 14747854. It has been several days I can't get an answer whether the papers requested by CAA form were received. My name is Joseph Varzarevsky. I have called and left messages but nobody had responeded. Please advised about what else and who I can contact re: the above issue. I can be reached at[protected] or you can email me at [protected]@yahoo.com. Your consideration in the above matter will be appreciated.
                          Aug 21, 2021

                          Complaint Status

                          AO Smith customer support has been notified about the posted complaint.
                          Dear Customer, We tried to track your information through given case number, which went unsuccessful, kindly share your case id or registered contact details or email at [protected]@aosmithindia.com we will try to resolve your issue at the earliest possible
                          Dear Customer, We tried to track your information through given case number, which went unsuccessful, kindly share your case id or registered contact details or email at [protected]@aosmithindia.com we will try to resolve your issue at the earliest possible.
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                            Purchase 15 ltr water gejar, just 2 month before, after 8-10 days when we start it then sound come from inside gejqr tank, like as tan tan, you can easily hear from 10 feet, also now a days make sound of boiling water like soooo suuuuu.
                            I can complained it, service person was come and says this sound will come always, so is it ?, actually I place this in out of bathroom, but if I installed in bathroom then how can I tolerate this things,

                            I was strongly beleive in A O Smith it's no 1 in water gejar, but I was wrong I thing, Crompton is much better then you.

                            My mistake to buy ao smith product .
                            Aug 18, 2021

                            Complaint Status

                            AO Smith customer support has been notified about the posted complaint.
                            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                              Respected sir i had purchased ao Smith water heater Klasee Series model HSE-SDS-015 from reliance on the date of 12/08/21 and it's delivered by 13/08/21.we had unboxing the water heater with video monitoring on the date of delivered time and we noticed some strange things on the water heater, showing gum marks on the top of water heater some places, especially it showings very big at water coming knobs, is this normal? Or it's not fitted properly, I will attach the pics of my water heater so kindly check it and do the needful thing of my problem

                              mu contact number[protected]
                              Aug 17, 2021

                              Complaint Status

                              AO Smith customer support has been notified about the posted complaint.
                              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                I had 3 years support paying more than 13K for support. I had AO smith filter indicating that it requires filter change. But none of the Engineers changed the filters for 3 years. They waited till contract is over and now they blackmail that they will change if i take service contract.

                                I am using water filter from last 20 years and worst experience has come from AO Smith. At last after seeing my plight one of the engineers changed couple of filters and to our astonishment filters are totally gone bad.

                                So we were drinking dirty water from couple of years.

                                I am still waiting a proper response from AO smith. My experience will be made public, Just want to see how much time i have to wait.
                                Aug 16, 2021

                                Complaint Status

                                AO Smith customer support has been notified about the posted complaint.
                                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                  Hi Team,

                                  I have purchase AO smith in the name of lakshmi chennakeshava constructions in the month of march...
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                                  Hi Team,

                                  I have purchase AO smith in the name of lakshmi chennakeshava constructions in the month of march...
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                                  My Self Sameer From Pune Maharashtra I was Purchased AO Smith Water Purifier Last Year But till Date their is no One contact...
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                                  Complaint of Sabiha Fehmi
                                  Ph no [protected]
                                  Address: j51 sector 41 Noida (up)
                                  Had filed a complaint...
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