[Resolved]  DNA Infotel Pvt. Ltd — Dna Infotel - Cheap Customercare and Poor services

Address:

Thane, Maharashtra

I am using Infinity-600kbps plan3399/- for 6 month Unlimited from 15th June 2013.

I have a slow browsing problem from 3 weeks. Most of the time connection fails after every 2 minutes. I cannot send email also. From 3 weeks I am continuously calling to customer care to solve this problem. But DNA Customer Care and their engineers are useless . They don’t even try to understand the problem. Whenever I call them I am getting same answers. And doing nothing. They unlock complaint id without confirmation. You check my records there. Most of the time customer care is also not available;

Now I think I have wasted my time and money for this cheap net. Every day I have to use cyber, I am a freelancer and It affects a lot on my work, because it is not available whenever I need. I have lost my contracts also. I am getting net hardly 3-4 hours per day and in the meanwhile net is all down. No speed.

Whenever I ask them, that I want talk with their senior or head, every time they replies, that their senior has not came today or he is not in the office. I am tired of this stupid people and same excuses.

Now I must say that DNA is deceiving customer by taking 6 months of money at a time, and providing very poor service like this.

If DNA don’t have time or don’t know how to solve problem, then take your connection back and give my all money back as soon as possible.