[Resolved]  Tata Photon Postpaid Broadband — complaint against Tata photon postpaid broadband

Address:

West Bengal

Due to poor connectivity I have surrendered my TATA photon postpaid internet connection numbered [protected] on 4th May 2013. The receipt number is 53692432. I have paid outstanding amount of Rs.3500/- & as per store (Store Code:VK0NC0003)representative, this was the unbilled amount till that date(4th May 2013). Though due to unavailability of Rs.11 change, the representative asked me to pay that 11 rupees with final settlement amount. According to store representative, next 10days from surrender date should be considered as settlement time. I was ready to pay final settlement amount for 10days + Rs11 due. TATA Photon representative said, within couple of days TATA Photon call center will give me a call regarding the surrender. But no one called me up during next couple of days, though I got a call atleast 15days later, which was again a customer service call & that representative was literally forcing me to continue with the same connection which I surrendered. But I declined. After a month TATA Photon sent me full bill which was no where related with final settlement amount. But I was suppose to pay the amount for 10days+Rs.11 due. After a month or so, a guy from collection agency called me & forcing me pay the entire amount of 900+ with weird logic. According to him, since I dint pay Rs11 at the time of full payment, I'll have to pay entire amount Rs900. When I asked him about the settlement payment of 10days, he straight way denied & said, there is no such policy practiced by TATA Photon. Upset with such lies, I asked him to sent me an letter from advocate. Today(12/08/2013)I received a call from their advocate & he is pressurizing me to pay entire amount which is more that Rs.900/- I seek prompt legal advise/help.

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