Brothers Footprint — Product not received and no received refund also 1 month is completed

I have placed order on 24th july its been one month and i have not recieved product it is showing as dispatched from 1month onwards.
They are not even responding to messages also and amount has not been refunded.
And I got this text
Hello, status of your order #39305 with Brothersfootprint has been changed to dispatched. Your AWB [protected] shipped via EXPRESSGO COURIER. Track with load.bz/nXElU