BSNL — Activation o[censored]seless services without my concern

Address:

Durg, Chhattisgarh, 490001

R /sir I AM USING BSNL LAND LINE SERVICES SINCE 15 YEAR . SIR from last 4 month hungama plan which has been activated on my land line no.[protected] without my concern BSNL hungama was auto activated without our consent.Customer care executive called us and introduced us about their services. He took some personal details like email id and phone number.We were completely unaware of the activation process. They just activated our account from their side which we came to know only when the bill came. Their registration process is such that anyone with my email id and DOB can activate the service in anybodies name. When i asked for refund they claim that activation was done from our side.But we were completely unaware of the activation process. I would like to know hoe this problem can be solved.Is there any way to raise a complaint against this bsnl.hungama.com when i am asking them for any proof for my concern the are not able to replying please solve my problem thanking you