BSNL — bsnl services down since last 1+ month

Address:

Bangalore, Karnataka, 560061

Bsnl bengaluru employees seem to be conspiring against customers.

My landline and broadband has been down since last 40 days.
I am made to pay bills regularly, although my phone and internet connection are not working

What's worse is that they switch on the broadband connection every saturday for 5 minutes and the close my ticket. I then have to raise a new ticket and therefore my ticket never escalates.

There are no escalation mechanisms in bsnl and the lineman is the king.

He may or may not have got his salary, as a customer why should i suffer?