BSNL Cellone — Wrong deduction of amount from credit card

Address:

Ernakulam, Kerala

Dear Sir, Please find the trailing mail regarding the deduction of amount of Rs 252/- on 14.07.15 while attempting for BSNL Prepaid recharging online through HDFC Credit Card [protected]. But the transaction was not successful and the message was received through SMS. But instead of reversing the amount, the Bank again deducted the amount on 16.07.15.At present when I ask the bank for refund of the amount deducted twice, they ask for a confirmation from the Billdesk on this matter. Please revert on this matter with the confirmation. Thanks & Regards, Sony George Dear Mr. George, Thank you for writing to us. This is with reference to your e-mail regarding the charge of Rs.252.00on 14-Jul-2015 and 16-Jul-2015 at M/sBSNL BILLDESK MUMBAI IND. We understand from your mail that the above said transactions were unsuccessful. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transaction processed to your card account are given below for your reference. Transaction Date Payment Settlement Date Transaction Amount in Rs. Merchant Establishment Authorization Code TID 14-Jul-2015 15-Jul-2015 252.00 BSNL BILLDESK MUMBAI IND 054944 78000003 16Jul-2015 22-Jul-2015 252.00 BSNL BILLDESK MUMBAI IND 054944 78000003 In this regard, we request you to take this mail as a proof to the merchant confirming the transactions were successfully processed to your card account and also request the merchant to liase with their bank for further clarification. In case, youstill have any clarification, we request you to revert to us with recent datedconfirmation from the merchantvalidating that the above charges were unsuccessfulthey are not in receipt of the payment to enable us do the needful. We also wish to confirm that we have held the above mentioned transaction as disputed transactionsand hence further finance charges would not be levied on the card account with regard to this transactions until completion of investigation. We would be glad if this email receives your urgent attention and request you to revert to us by 07 days as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents. Kindly quote the query reference number for this e-mail:[protected]. Incase you seek further assistance or clarification, please feel free to contact our Phone Banking Officers at any of our 24 hour Call Center telephone numbers mentioned in the below URL. http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no Assuring you of our best service at all times. Regards, Saranya Devi Officer Credit Cards Correspondence