BSNL Hungama — Give up subsidy deactivation

Dear sir, madam
Mr. SRIKANTH called to complain that he did not receive the subsidy amount. System showing as opted out of subsidy Status Yes Date:- 01/05/2020 Method mobileapp. Customer said that he did not requested for opt out and want to opt in. As the custome prevuious complaint no is 6927673 and as per the given resolution "Complaint resolved" The problem has no been resolved Please give proper resolution.

Customer name: BANDAPALLI VAJRAMMA
Consumer No: 60041797
LPG Id:[protected]
GAS - BHARAT GAS,
Distributor Name: SRI LAXMI BHARAT GAS AGENCY
Distributor Code: 188118

THANK YOU TU