[Resolved]  BSNL — Not accepting broadband form along with deposit money at CSC Karwar

Address:

Uttara Kannada, Karnataka

I had gone to BSN L Customer Service Centre, Karwar to submit my Broadband connection form. After getting the form cleared by SDE office I was told to pay Rs. 1300/= towards deposit for telephone and BB connection. When I went to the cash counter to pay the bill the person sitting there Mr. Mahesh told me that this is not be submitted there but another counter nearby. No one was at the counter and I waited for about half an hour. Till then no one even bothered to enquire why I was waiting and when I asked one of the staff he told me that the same person at the cash counter will also take my form. Since the queue was long at the cash counter, Mr. Mahesh also was not bothered to take my form. I approached the commercial manager Mrs. Shoba Gaonkar for the same problem and she told me there is a “shortage of staff” and come the next day inspite of all the counters in the office being occupied except for one. I told them that I am a defence service officer and am on leave and won’t be able to come the next day because I would be on duty and would have to travel 07-08 Kms. The commercial manager requested some other staff and all refused to accept the form stating various reasons and the commercial manager told me nothing can be done and come next day. This lackadaisical and rebellious attitude of the staff at the customer service centre amounts to harassment of a consumer / customer. The commercial manager being at a responsible position should have at least accepted my form as a last resort but showed no interest. It is requested that action taken against the staff for tormenting customers inspite of being a customer service centre. My mob. No is [protected] and name is Anil Kumar, Karwar, Karnataka. email id: [protected]@rediffmail.com. Pse attend to my complaint on priority at the earliest else many more customers would be facing such attitude daily.