[Resolved]  BSNL — SIM service Not Provided

I have been using this BSNL SIM from 10+ years. Due to this pandemic I am in Jharkhand now and my SIM([protected]) has stopped working, I need a new/duplicate SIM. Customer care number asked me to visit nearest service center. The service center person rudely denied that other state BSNL SIM is just like any other operator and they cant do anything and I will have to go to Bangalore only.

Now obviously I should not be travelling back at this moment to Karnataka, to get this done. How could you they not provide a solution to a customer who is using their services for more than 10+ years.

My this number is updated at all my portals whether it government, IRCTC, Accounts, Aadhar etc. I am not able to even make any transaction and facing a lot of problem. Everywhere it's Lockdown.

PLEASE SOLVE THIS PROBLEM. I can send by mail or by courier all the documents and charges they need.