BSNL — Very poor quality of service with misleading offers

Address:

Kottayam, Kerala, 686603

Internet service is not available as of 17/06/2017, 7.45 am and upto current time, which is 9.40 am. This lack of service occurs quite usually and the company doesn't take any action to rectify it. Also, the customer service of bsnl haven't attended my calls. Also, even though they claim to have only 3g service, i can't get 3g service in any rural areas, like my hometown. (They charge the 3g rates). I humbly request the proper authority to look into the issue and take proper steps to curbe the issue, and to rectify the inconvenience caused to me and others like me.