I have booked a round trip from Australia - India under Booking reference : BAU-3735835 under Budget air website. Outbound trip has went, also when I am booking I have opted for change in flight option which I have paid extra charges in order to avoid additional service fee if I want to change my outbound or inbound(return) flight. However as I have opted for change in flight for return flight due to health issues and requested Budget Air team to postpone the return flight to different date and I have been chasing the team from past 5-6 days and till now they keep saying the issue has been assigned to specialized team where they are mentioning that they are facing error while trying to change the flight as per attached screenshot and also I am getting mails from budget air with a same response "Cancellation as per fair rules" multiple times irrespective what I am asking.
Please refund my return flight fare which has been paid already as u are unable to change the flight due to error at your end and its not my responsibility and I will not bear for that, refund back my return flight charges and I will book return flight from my end .
Day by day my return flight cost has been increasing, please refund my return flight fare asap so that I can book it separately or ESCALATE to higher officials i will speak with them . Don’t play with customer sentiments and make the customer to request multiple times.
Was this information helpful? | 
Post your Comment