Budgetair — No refund

I purchased a ticket on Spirit Airline from them and cancelled it within 24 hours. According to US Department of transportation, such a cancellation should warrant a full refund. I contacted the airline a week after my cancellation and was informed it was informed the funds were released on the day of cancellation. Then I followed up with Budget Air. I could not find any working customer service phone lines. Eventually, I found an email address. My emails to them have been arduous to say the least. Each response has been generic, as though previous emails were neglected. I was told my case could be escalated but that also reached a dead end. One personnel said it will take 6 to 8 week another said 4 to 6 weeks. I also called their intermediary partners Travel Fusion who said they got the funds from Spirit Airlines and release to Budget Air. I sent all these correspondences to Budget Air and they keep insisting my refund is being processed. No clear concise timeline and it looks like I may have been scammed. Never use this agency is my advice.