Bunaai — Denying Refund/Replace

Address:	F-870 First floor Road no 14 VKI Area Jaipur, Jaipur- 302013
Website:	www.bunaai.com

I ordered two kurta sets from their online platform Bunaai worth Rs 5850 on[protected]. The expected delivery date I was shown by them was[protected] prior to Rakshabandhan. However, they kept changing delivery date and it finally arrived on[protected]. The tracker showed that my order was in Delhi, where I lived, for 1 whole week. Even at 11 pm on 21st, it said that the expected delivery date is 21st. They are misleading the consumer.
And now, not only are they refusing to refund/ replace the offer, they are not even willing to change the size of the products received in the name of their policy. Since, their customer executive suggested i file an FIR, i have chosen this platform to raise my concern.