Burger King India — Order cancelled after promised delivery time; refund delayed and no customer support

Address: Survey No 128/1A, Gr & Mezzanine Level, Paud Road Kothrud Pune - 411038

I placed an order through the Burger King India mobile application on 21 July 2026. The app confirmed my order and showed an estimated delivery time of 30 minutes. However, after waiting for approximately 40 minutes, my order was cancelled without my consent instead of being delivered.

This caused unnecessary inconvenience as I had already paid for the order and was depending on the promised delivery. After the cancellation, I tried contacting the restaurant multiple times, but they did not answer the phone. There was no proper explanation for the cancellation, and I was left without my food.

I am also concerned about the refund, as there was no clear communication regarding when it would be processed. Customers should not have to bear the consequences of Burger King's poor delivery management and lack of customer support.

I request Burger King India to:

Process my refund immediately, if it has not already been initiated.
Provide a written explanation for why the order was cancelled after the promised delivery time.
Improve their delivery and customer support systems so that other customers do not face similar issues.
Consider providing appropriate compensation, such as a refund of delivery charges or a goodwill voucher, for the inconvenience and wasted time caused.