Bus India — Ticket not booked but money got deducted

Website:www.busindia.com/preStaticPages?Page=ContactUs

I tried booking bus ticket round trip from Bangalore to Pondicherry in Bus India app. After the money transaction the app got crashed and stoped suddenly. They took the money of 492 rs. It showed the payment is successful to the PayUMoney gateway. I wish for repayment of money. Currently I have only the OB reference ID which I attached.
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I had tried booking a bus ticket with bus India and the first time, they deducted the cash and never confirmed a ticket.
The second time, i got a ticket and paid again.
I want the refund for the first booking.
Also the customer care service is the worst of all.
They're unresponsive and cut the calls anytime we make a complaint.
Date of incident : 28.12.2018
Client name :R.Shangara naarayanan
Amount claimed : Rs. 340/-
Bus ticket booked throu net banking for performing bus travel from Erode to
Pondicherry at 11.22 am. Amt. debited from my account for Rs. 340/-. But ticket not booked vide IBIBO No.[protected]. Hence I kindly
request you to refund the amount.
Date : 09/12/2020
Client name : Tanmaya Guru
Amount deducted : 397
OSRTC Bus ticket booked through online payment from "Sonapur to Berhampur" Odisha.
But ticket status is showing not booked. Please check.
VT[protected]BUSINDIA MUMBAI
Hence I kindly request you to refund the deducted amount.
Thanks

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