Busindia — Cancellation and refund of pnr y13818455

Address:	Bangalore, Karnataka, 600061
Website:	Busindia.com

I pre booked bus tickets for 3 members to travel in SETC through the busindia.com website and paid the required sum to confirm the booking for 14th January. Since I had changes in travel plans a day before I had approached the call centre of busindia.com (toll free number) at 8:30pm requesting cancellation of the tickets. While the customer service executive could also confirm the eligible refund amount, he requested me to send a mail to the [protected]@busindia.com to enable the cancellation. I did so instantly mentioning that the call made and the request of the CS executive and also received an auto acknowledgement from the busindia.com team. However one another executive called me at 9:15pm and denied refund quoting that the request was received post the request window of 9:00pm. Though I have provided the necessary acknowledgement received prior to 9:00pm to support my stand, the busindia.com team is reluctant to refund the sum due to me. I have been making reminders to them and there has been no response in return. Request you to take up the matter.