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BusIndia Complaints & Reviews

www.busindia.com
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Updated: Aug 31, 2024
Complaints 79
Resolved
10
Unresolved
69
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BusIndia reviews & complaints(79)

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J
JF CREATIONS
from Alappuzha, Kerala
Aug 31, 2024
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Address: https://www.busindia.com/

I have booked the ticket amount using debit card transaction through billdesk. But my amount was deducted and ticket was not booked
The transaction number is[protected]
Please help me to eat my refund back
BusIndia customer support has been notified about the posted complaint.
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    U
    umr1602
    May 20, 2024
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    I booked 4 tickets pondicherry to chennai. total Rs.985/- dedcuted from my bank account but No ticket booked nor refund. Big Cheater. No answer or rigntone in Toll free no or helpdesk.
    BusIndia customer support has been notified about the posted complaint.
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      S
      Satya2511
      from Bhubaneswar, Odisha
      Dec 26, 2023
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      Address: Bhubaneswar

      Amount debited but ticket not booked.

      Transaction ID is YHDF[protected]
      BusIndia customer support has been notified about the posted complaint.
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        S
        Souraav
        Nov 16, 2023
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        You deserve one star only because your service sucks because in the morning i have booked a ticket for my travel dated on[protected] but after completing the transaction my money got deducted from my account and my ticket didn't even confirmed neither I got e-ticket nor the costumer care number work and even the mail service works properly.
        BusIndia customer support has been notified about the posted complaint.
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          S
          Syed jalal12
          from Pondicherry, Puducherry
          Oct 24, 2023
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          Address: No 1 pandian St thippu sahib lane pondicherry 605001

          U guys are going to consumer court I have paid money but I didn't get ticket wht app is this I have left my bus at least give my money
          BusIndia customer support has been notified about the posted complaint.
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            V
            Vigneshwarar
            Oct 18, 2023
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            I have booked a bus ticket from pondicherry to karaikal . i booked the bus 2 times, but i didnt receive the ticket i paid the ticket amount twice but i didnt got the ticket, kindly refund my amount .

            My contact : [protected]@gmail.com
            +1 photos
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              D
              DAV BHANJANAGAR
              Oct 4, 2023
              Oct 5, 2023
              This thread was updated on Oct 5, 2023
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              Non issue of tickets

              I booked a ticket from Bhanjanagar to bhubaneswar for 4th oct in osrtc by making a payment of rs 301/- through net banking. The amount was debited but could not get the PNR or ticket. My details are
              Transaction ID: BI3872144
              Merchant: www.busindia.com
              Amount Paid: 301.00
              Order Date:[protected]:06:22
              Customer Phone Number: [protected], [protected]...
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              R
              ravee2913
              from Pondicherry, Puducherry
              Aug 28, 2023
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              Hi, I recharged the Bi wallet on[protected]:57 PM through PAYTM bank payment, the amount 147 rupee debited from my indian bank account transaction id[protected] but the amount is not received by BI wallet. so, kindly consider my complaint & reverse my amount to my bank account again
              +1 photos
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                R
                Rogini. G
                Jul 10, 2023
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                Address: Karaikal

                As I booked my tickets for Karaikal to chennai. But I didn't get my seat allotment detail and so called PNR number also. So I didn't go on SETC bus. I have complaint about this on their mail and I have contacted but they are unreachable. So how to get my money they deducted 1850 rupees from my account.
                BusIndia customer support has been notified about the posted complaint.
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                  E
                  Evo Ranjan Nayak
                  May 31, 2023
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                  I bOoked ticket from Bhubaneswar to berhampur yesterday money also deducted from my account but didn't receive my ticket yet. Even after mailing them and sending reminders on mail they don't even bother to solve the issue and send me a reply. Such a pathetic service they have . I recommend no one to use this service.
                  BusIndia customer support has been notified about the posted complaint.
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                    R
                    Reena Kannan
                    May 18, 2023
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                    Sir/mam,
                    I have made an online booking for seat no.26 in prtc bus for 19/5/2023 5:29 am bus from pondicherry to mahe.

                    But, when i paid through my Google pay, suddenly, the page not working error popped up and money was already debited from my account. I neither received ticket booking confirmation, nor my money back. I also don't know if the ticket has been booked.
                    My contact details as filled in online booking:

                    Name : Reena K
                    Mail id: [protected]@gmail.com

                    I kindly request you to look into this issue at the earliest .
                    BusIndia customer support has been notified about the posted complaint.
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                      A
                      Aakash434
                      from Karaikal, Puducherry
                      Apr 24, 2023
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                      I booked ticket in busindia at 21 mar 2023
                      Karaikal to Puducherry bus (6.10pm bus). The amount debited but ticket not booked. Help center says that the amount will refund within 7 days. But no refund processed till now
                      +1 photos
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                        S
                        Shiva prasad mahauti
                        Apr 20, 2023
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                        Resolved

                        Refund of money

                        Address: AT/PO- RUPRA ROAD, PS-NARLA, DIST-KALAHANDI, PIN-766101

                        Money debited but ticket not booked... Dont have the OB no. Also

                        Plz see the attachment and refund my money 🙏...
                        +1 photos
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                        S
                        SUBHAM HERE
                        Mar 17, 2023
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                        Address: Karnataka
                        Website: Busindia application

                        I booked a ticket from Bhubaneswar - jeypore (OSRTC) on 16th March 2023 at 1:29 PM...PAYED THROUGH PHONEPAY UPI 705/- RUPEES
                        MONEY DEDUCTED BUT NO CONFIRMATION MAIL OR MSZ RECEIVED
                        OR NO CANCELLATION & REFUND MAIL OR MSZ RECEIVED ...THEY SAID 7 WITHIN 7 DAYS MONEY WILL REFUNDED, AFTERTHAT THEY SAID CALL US ON MONDAY FOR REFERENCE NO
                        I attached my UPI transaction proof
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                          S
                          SUBHAM HERE
                          Mar 17, 2023
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                          Address: Karnataka
                          Website: BUSINDIA APPLICATION

                          I BOOKED A TICKET FROM BHUBANESWAR - JEYPORE (OSRTC)..
                          MONEY DEDUCTED FROM MY PHONE PAY UPI
                          BUT NO TICKET RECEIVED THROUGH MAIL OR MESSAGE
                          CALLED CUSTOMER CARE, , THEY SAID IT CANCELLED, BUT NO CANCELLATION & REFUND MSZ OR MAIL
                          I SEND 30 MAIL TO [protected]@busindia.com
                          It's not right thing... it's our hard earned money

                          I NEED REFUND AS SOON AS POSSIBLE
                          +1 photos
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                            R
                            Ruchika Sahu
                            from Asansol, West Bengal
                            Mar 9, 2023
                            Mar 17, 2023
                            This thread was updated on Mar 17, 2023
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                            Address: Berhampur

                            I have booked ticket seat no. 31, 32 from Bhubaneswar to Berhampur on 09.03.2023 for amount of Rs. 614/-; although my account was debited but ticket not received in my mobile no. When i called customer care of busindia they confirmed that that particular transaction has failed and the amount will be refunded within 7 days. So we booked our ticket again. But while travelling on the particular date the bus staff told us that the that particular seat 31, 32 was booked on our name and they cannot provide us refund from their end. Ki dlllndy resolve my issue.
                            +1 photos
                            BusIndia customer support has been notified about the posted complaint.
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                            Kya Aapka Refund aa geya..Ruchika ji???
                            Mera bhi BUS INDIA APP se 705/- deduct ho geya hai
                            Complain bhi kiya hai
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                            Ruchika Sahu's [Complaint's author] reply, Mar 21, 2023
                            Yes. I have received refund amount after 3 days
                            Please inform agar apka Refund aa geya ho toh...Aur Refund ka process kya tha...
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                              S
                              Shibananda Pattjoshi
                              Feb 27, 2023
                              Mar 17, 2023
                              This thread was updated on Mar 17, 2023
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                              I booked a ticket from Bhawanipatna to Rourkela scheduled on 27feb 2023 today amounting Rs 1440. Even after a successful transaction via PhonePe I did not get the tickets either on my mail or on my given phone number.

                              So I kindly request you to look into the matter as soon as possible and give me the refund or the tickets for the same for which I shall be grateful to you.
                              +1 photos
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                              Kya Aapka Refund aa geya...Did you got the Refund from BusIndia
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                                V
                                Vignesh Balan
                                Jan 19, 2023
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                                Resolved

                                Money debited but ticket not received

                                I've booked ticket in PRTC AC Volvo from Pondicherry to Chennai via ECR on Jan 22nd at 1.30 PM via guest login.
                                Amount of rupees 270 was successfully paid through UPI but ticket was not received either in SMS or email. I call and checked with customer support and they responded that ticket was cancelled and money will be credited back to account within 7 days but when I checked back the app was showing as the seat was booked. Not sure...
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                                K
                                Kirukiru
                                Jan 12, 2023
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                                I have booked 4 bus tickets for tomorrow 4:16 am from Karaikal to Puducherry on 12/01/2023 at 7:06. The total fare of 587 was debited but we still didn't receive the mail or any source for confirming our ticket. I have tried to contact the customer care through call but no response.
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                                  G
                                  gopikrishna129
                                  Oct 10, 2022
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                                  Address: Bangalore
                                  Website: www.busindia.com

                                  Recently I made a payment amount of rs 308 in BusIndia using UPI for booking a bus ticket. Amount got debited from my account but was not reflected in their app or webpage and nothing is showing in their portal it's completely blank. Their customer service is not responding to any of my emails or calls. Later I checked their review in the google play store and many of the users facing the same problem. I feel they are doing a scam out of this.
                                  ref[protected].
                                  I need the amount debited back into my account.
                                  BusIndia customer support has been notified about the posted complaint.
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