Busindia.com — Without ticket confirmed to take cash from my account

Address:Chennai, Tamil Nadu

Just now(OB=BI1311687) I using busindia website to book ticket.what logic is there i don't know without confirmed my ticket how to debited cash from my account.continuously I got same problems(19/08/2015)yesterday night over i tried to booking ticket same error has been occurred.Taken amount(735rs) totally and also am waiting for 7 days to refund. Better to avoid(busindia) e-ticket booking most of times i faced many problems. customer helpline :Always blame payment gateway.my question then why using that gateway?
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