Busindia — wrong departure time in ticket - request for refund of ticket - not boarded

Address:

Jayanagar 4th block, Bangalore, 560011

Through busindia.com, i had booked ticket to travel from pondicherry to chennai in prtc ac bus route no.105a, departure time : 14.00 on 19/01/2020. When i reached the bus stand in time, i was told that the bus had departed.
Upon enquiry in prtc though telephone, i was told that the bus departed at 13.40. But the departure time mentioned in the ticket is 14.00. Cancellation and refund was refused. I think customers are
Purposefully cheated into bookings and then travel doesnt happen. I want refund of my ticket rs.296/- from busindia.