Butterfly Gandhimathi Appliances Complaints & Reviews

I purchased glass top burner 2 years back from viveks (26th january 2016), within few months experienced low flame issue and get repaired by service center.
This evening all of a sudden glass top broke. I prepared dinner and after that it was not in use. We heard a huge noise from our kitchen when the glass top started breaking.
The quality of the product and the glass top have worst durability.

Butterfly lpg stove 2 burner.in small burner get fired at on/off control knob in its off condition.

I try to lodge the complaint by the customer care no. [protected] & [protected], but when calling it is redirected and get disconnected. Then i sent mail to [protected]@butterflyindia.com
Also i contacted the local person mr. Sundararajan, [protected], he also not picking the calls. Then i have sent the message on 12 dec 2017 (Number given by the dealer m/s. Anita steel corporation, raja street, coimbatore - 1, where i have purchased the stove).

Till now i didn't get any service assistance from their end. Purchased on 03.06.2017. The bill is not given by the dealer and he is given only the warranty card.
Enclosed the photo of
Warranty card, gas stove problem

Complaint no. B[protected] date 25/11/17

Signature+gt 2b red stove purchased on may 2017 at chennai trade centre

Today while cooking it broken in to pieces and punctured the leg and got wounded with blood loss.
I really wonder how this product released without safety precautions and which regulatory body approved???

Still i wondered the behaviour of customer care, just a person visited taken photo. Asked me to wait for 15days for replacement, until then i have to keep the broken stove.

I asked him to take back to your office, but hesitate to take back he called his service head, that bleaty don't know how to talk and disconnected the phone.

Now my question is how to remove the broken glass pieces, where to keep the stove?

We bought butterfly rhino model table top grinder from sathya agencies, porur on april, 2017. From the day 1, grinder is not grinding properly. We have complained about this to butterfly service center 4 times (Complaint number: b[protected]). No resolution has been provided and we have asked to replace the product or change the components. No response till now. I want product to be replaced or repaired properly.

I have lodged the complaint for repair of the mixer - grinder on 20.10.2017 with complaint no. D[protected] with a assurance that complaint will be resolved within 72 hrs. On 25th oct again i called the service centre and it was informed that it will be attended on 26th but none attended. Today again when i call helpline number, strangely i was asked is it unattended?
Horrific experience with butterfly service. Irresponsible staff with pathetic service. Will never buy butterfly product in future.

Hi,
I bought butterfly grinder on april 2017 from vasanth & co, ramnad branch. Initially, it started getting heat even when ran for 10mins also. Now, after 5months, it got busted and stopped functioning. Pfa, details of the material, it has 5years warrranty. Kindly replace or refund the amount.

Details: please refer the attached image for more details.

I have purchased butterfly glass top stove two years ago. Due to the burner problem we have raised the complient more than two weeks ago. But as on date not rectify the same and simply told that spare parts are not available. There is no proper response from customer care. It is totally spoiling the name of the butterfly.

R. Elango
Chennai.
[protected].

Hi purchased wet grinder and its burns badly. I have call to customer care and executive took pictures and told me to back with replacement. My product is in guarantee period.

Butter fly wet grinder burns badly. Please resolve asap

Complaint lounched alomost 2 months back, but probblem not resolved till now

Please resolve my issue asap
My phone number is [protected]

Kind attn., butterfly customer services,

Re: butterfly matchless portable wet grinder as under:-

The machine is terribly noisy. Drum is leaking. Complaint already forwarded. Service person came for checking. Company seems to be sleeping after taking hefty amount for a defective product. Other colleague brought along with me is also not the least satisfied.

Require immediate replacement with a brand new non defective and thoroughly checked grinder.

Butterfly is trying to resolve issue by pasting some gum over the leakage and keeping utter silence about the roaring grinder. This is not acceptable to me.

Take back your third rate faulty product and refund my money with interest and bank charges, else require immediate replacement with a brand new non defective and thoroughly checked grinder.

Thanking you
With regards

Ravindranathan
Mobile: [protected]

So we purchased a butterfly gas stove in Jan 2016 and were informed by the seller of the goods that for good atleast one year there will not be a problem with it, as soon as we got it within a few days there the issue with knob to put the gas off and on, the knob just cracks. we first thought it may be a one of occurrence and the seller just gave us different knobs and we changed it, then the same thing happened again in jan 2016 and we complained to them, and they came and changed it, then on 21st may 2016 where we were charged an amount of Rs 20 to change, then again another one on 6th june 2016.. and this has again happened again on the 18th june 2016 which I will complain now. I have the complaint numbers, and the problem here is if the knob issue carries on and there is any leakage we may have a problem with somebody just getting killed, we have tried to tell this everytime to the team there but doesn't seem to be getting a positive response wanted to understand what we can do.. as this becoming a problem and would like to take the matter further as the their team confirms as they get such complaint from many other customers.

I bought butterfly wet grinder from megamore bangalore in april 2014 and it worked four times only. After that we given complaint to the service centres so many times and nobody gives proper reply.

I have contacted over phone nearly 15 peoples and everybody says serviceman will come to your house. But nothing has happened. The company has very poor service network.

Even if we give e-mail, it bounce back as they have printed their e-mail address with mistake. So it is advisable to avoid these type of products. Better go to the number one product.

Rajkumar.J

I've purchased a butterfly lpg reflection gas stove 2 days back..While using the stove when the burnol gets fired the gas pipe which has connected to the burnol under the stove is also getting fired.. so that i can able to smell some wire which is getting melted.. I have noticed this problem last night so when i checked for the customer service number.. the shop where i bought this have provided only 9 numbers instead of a 10 digit mobile number! after finding its customer care number on net.. and when i made a complaint they said they will send a technician to solve this problem but till now no one is here to solve this issue! as it a mandatory need for a home I'm getting stucked with all my works..I'm quite afraid to use that stove! i have also mailed them but NO RESPONSE!

This is a request to all my friends, please do not purchase this brand of product from the market(Butterfly Rhino wet geinde). My mother purchased this wet grinder as she needs to grind her masalas and rice dough. Yesterday while using the butterfly rhino wet grinder it got overheated and caught fire. My mother would usually start the grinder and then come and check it after every few minutes. She did the same yesterday. After a few minutes the grinder caught fire which spread quickly. there were other things kept in racks which got burnt completely. I immediately turned off the main power and called for help. With the help of neighbours we were able to put of the fire but it took time as the fire was big. Please see the pictures of the remains. I called the company(Rhino butterfly) on their support number[protected]. They said a technician will come to our house within 2 days abd gave me a complaint number[protected]. The next day the technician came to check the grinder. He was shocked to see the condition. I told him what happened. He was not ready to agree that it was the grinders fault. I showed him the switch board which was intact also the spike guard was intact. If it was a short circuit both the board and spike guard would have got burned. But nuthing happend to them. I have a 5 year replacement warranty on the product and he refused to give us a replacement.

sir, We purchased one butterfly glasstop gas stove with 3 burners on 04/04/2015 and have two year warranty.Within this period three burners was found not working against which we registered a complaint through the dealer kozhikode ( phone number: [protected]) and the complaint number was 692 and we waited for the executive and no one came.then again we contacted customer care but they said that the complaint was closed.Again we registered a complaint number 1920.and they didnt contacted us.we cannot use the gas stove we bought for Rs 5750/-. then they blocked our mobile number.if you are not caring us then we immediately complaint on the court and file petition against you. Now we are totally dissatisfied with the performance of the stove which we purchased spending Rs.5750/-. Now we feel that the stove is not useful for us. Hence we request to take remedial measures for our predicament by providing us a new conditioned stove or refund the amount by taking back the stove at the earliest. We expect a proper and immediate action from your side forthwith. Anticipating an early action JAYAPRAKASH KOZHIKODE [protected] MOBILE NUMBER

I purchase Butterfly 2 burner glass top gas stove (auto ingnition ) on nov 2014 . After some days we big hole in burner due to this gas is leaking over the burner when ever the stove is on . We raise the complaint after one week of purchase and visit the service engineer confirm the burner is issue and agreed to change the burner . But still they are not change the burner and the problem is not resolve and i almost call every day to the customer service they always give the irresponsible answer's ( like burner is not in stock, we will check with the manage and some other reasons ...) Past 4 months i called several times and sent a many emails But there is no responds from them and i am straggling with this worst product. Kindly do the needful . Thanks Ganesh

Hi Customer Care We have bought Butter Desire Glass top gas stove during end of 2012 at Saravana Stores Madipakkam, being reputed product he convinced us to buy this product. Since then we are facing trouble with this stove and escalated to service center, the technician just visiting and update that he fixed the problem or he just inspect and say there are some spare requirement to arranged. In this regards even after years to together none of the guy fixed the problem even the ticket booking it is great task and one will attend and provide the ticket. Such high cost of product not even worth the good old stainless steel stove lasted for more than decade. In this regards we have made many complaints for your reference I am providing the last one which we had some time 3 months back one engineer Hari, [protected] had turned and when ever followup the spares are not available is only answer we are receiving. Please look into this matter on top priority to fix or replace the stove. Expecting your immediate reply and resolution. Customer Name: Prasanna Lakshmi Mobile no. [protected].

I had purchased a butterfly desire glass top in the month of may 2012. within the last one year the knob has given problems twice and finally today on may 14th 2013 the entire glass top cracked when the cook was making chappati. So much for the much vetted glass top. There seems to be no quality check at the company. The risk it is exposing its customers is unbelievable. Fortunately the cook was able to move away in time otherwise she would have been hurt with the glass shattering around. I have already lodged a complaint with Mumbai dealer from whom I have purchased the stove. I am awaiting the company person to replace my stove as soon as possible.

Padma

Reference:
Manufacturing Serial No BT[protected]

We have purchased new 3B LPG gas stove from (Butterfly) Vasanth & Co dealer, wide Bill no [protected], dated 14/11/2012. we have in issue while staring the 1-st burner it is getting abnormal sound, which very dangerous in safety aspect , when we reported to nearest your service center.
The found some parts need to be replaced and they wants to bring the stove in to service center.

First of all we will not agree for replacement spares / service in new stove
this is your quality issue in manufacturing material defects.
when i ask dealer Vasanth-co they are not providing exact solution
ask to contact service centre
Do not buy any home appliances from Vasanth-co

Regards
R.Balasubramanian

Dear All,

We would like to brought this incident to your notice regarding a Butterfly Glass Top gas stove. Today afternoon around 1 PM Glass Top of the Gas stove broken in the pieces with heavy noise, ladies at home got petrified and ran out of the house.
Its a great disappointment for us to experience such incident with Butterfly product, which we have trusted all along. The Customer service representative are requesting us to wait for next two day to come and address the issue, which is really annoying. we bought it in the month of April 2011 at west Mambalam and we have the bill & Guarantee card.

Regards,
Raja

my name isG.Manoharan residing at 73 no1 pillayar kovil street,salem-636001 i purchased a butterlfy kailash 1200ml flask for 1200Rs from V.C.R.Metals ,32 thiear street ,salem - 636001 on 22.09.2010.the flask was not working. i contacted the V.C.R.Metals on 01.12.2010 gave it for service. they asked to contact butterfly care gandhimathi appliances limited ,new no 104,old no.11,SPR colony,cherry road,salem-603007.they gave a replacement for my product serial no 070912 on 21.06.2011 .the new flask serial no 110512 which also not working. i again contacted the butterfly care they said that the product was stopped hence nothing can be done,since replacement has been given already and no warranty for the replaced one.i need necessary action.