Sunflame Enterprises Customer Care
Sunflame Enterprises Pvt. Ltd.
Customer satisfaction rating: 22%
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COMPLAINTS

Sunflame Enterprises Customer Care

Sunflame Enterprises Pvt. Ltd.

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Address
58, Sector 27C, Mathura Road
Faridabad
Faridabad District
Haryana
India - 121003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
213
down
67

Fax:
Fax:
+91 12 9227 5023  
+91 11 2683 7312  

Customer satisfaction rating
22%
Complaints
227
Pending
0
Resolved
50
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So far so good - The company responded to our notifications and is working on resolving complaints.

Sunflame Enterprises related photos (50)

Sunflame Enterprises Complaints & Reviews

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Sunflame Enterprises — geyser

 agrawalr527 on Mar 15, 2019
Hello, i am riya from saharanpur, i am highly disappointed with the services provided by your company, i have the worst experience with you. Its been more than a month that i have complaint about the product, and no one showed up to fix the complaint. I will never ever recommend this company to anyone. Please take care of your customers else you will lose uour customer....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — no response towards service center [Resolved]

 Madhu sudan yadav on Mar 14, 2019
Sir my jmg was in warranty and same i deposited for repair. Your csd autorisised delear of missimari mr prangal mob[protected] has taken in dec 01. Firstly i have to wait for his arrival at csd and atlast jmg has taken for repair. The items yet not returned. A electronic items repair 05 days or six days but i am in wait of ur service. I need assisstence to gwt my jmg mixer back so i can repair from local market. So plz retun my jmg so i can get it back...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — gas stove : sunflame crystal 4b plus dx 8lk

 vipulgoel19 on Mar 9, 2019
Hi team,

I bought a gas stove from amrit traders on 3 february, 2019 and it's not working fine. Now it's been more than 2 weeks i have raised the concern but it hasn't been acknowledged yet.

1. First engineer came and told this stove needs to be replaced as it might create a risk of death.

2. Second engineer came and told this requires some repair.

Why should need to repair my gas stove?

It is my brand new product and this needs to be replaced without questions asked. I have told the engineer to replace my gas stove and...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Sunflame Enterprises — gt pride glass top gas stove service complaint

 Jayakrishnan g p on Mar 7, 2019
I have bought gt pride glass top gas stove 3 burner on 28/1/19, now it has sever complaint in one knob is over heated. I requested service one week before but nobody attend the case till now. The product is under warranty. I contacted several time to their customer care they promised to get service but till now nobody attend the complaint. So kindly do the needful...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — blast in sunflame stove (glass top)

 Rawatayushi on Mar 4, 2019
Blast in glass top of sunflame gas stove
While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

I want to get it replaced.

Never...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — blast in sunflame glass stove

 Rawatayushi on Mar 4, 2019
Blast in glass top of sunflame gas stove
While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

Never ever purchase sunflame glass stove.
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — sunflame chimney venza at zirakpur

 Jatender on Mar 3, 2019
Sunflame chimney venza
Not repaired yet
Very very poor service (After sales)
Never recommend sunflame.
It is hell of affairs to get repair your product.

I got this message but never serviced/repaired.

Dear customer, thank you for contacting sunflame, your complaint has been registered with ref. No - all[protected] service provider no is: [protected] for further enquiry kindly call[protected].

Dear franchise of sunflame,
Despite many reminders,
Already more than 10 reminders,
My complaint has not catered...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — sunflame chimney venza

 Jatender on Mar 3, 2019
Very very poor service (After sales)
Never recommend sunflame.
It is hell of affairs to get repair your product.

I got this message but never serviced/repaired.

Dear customer, thank you for contacting sunflame, your complaint has been registered with ref. No - all[protected] service provider no is: [protected] for further enquiry kindly call[protected].

Dear franchise of sunflame,
Despite many reminders,
Already more than 10 reminders,
My complaint has not catered yet. If you people don't have resources to serve...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — sunflame cook top

 Julia Mohapatra on Mar 1, 2019
I am owner of sunflame four burner cook top.
On 25.02.2019 while using the sunflame cooktop for cooking dinner, the glass top exploded with a loud bang.

Shards and pieces of glass were shot out at high speed due to the explosion and the person cooking was saved from serious injury due to the thick clothing worn.
The cook could have lost her eyesight if the glass had traveled up wards.
It appears that your sunflame glass top cook top suffers from some inherent defect which makes it dangerous for use.
I request you to enquire into the possibility of manufacturing...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — complaint regarding faulty l. p. gas stove from sunflame

 karishma chadha on Feb 26, 2019
Hello sir/ madam,
I'am mrs. Kiran chadha from pune. I brought sunflame 4 burner gas stove from maharashtra electronics corporation, mg road next to chandan store, camp, pune - 411001.
Description of goods: sunflame c/t 4br spectra plus purchased on 12 jan 2019.,
A defective piece was delivered to me and without rings with rusted burners and defective stands. I complained immediately to the dealer of maharashtra electronics, pune but till today (26 february 2019) they have not exchanged the gas stove, instead they have delayed the entire process and are keeping me waiting...
Complaint comments  Read comments Complaint category Gas Stations

Sunflame Enterprises — non repair of sunflame '3 burner' lpg glass cooktop.

 Shivranjan Kumar on Feb 21, 2019
Though warranty period is over, still, i want to inform that, earlier, i have purchased and used two sunflame ss body lpg stoves to my entire satisfaction. Now, i have purchased 3rd sunflame '3 burner' lpg glass cooktop on 06.05.2015. On its initial use, its big burner started giving gas back problem. The main problem was that its [big burner's] flame was making every utencil black from outside bottom even by using new refill cylinder. Surprisingly, said problem could not be settled/ removed despite repeated checks and repairs carried out by your service engineer during the warranty period of the...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — 4 burner stove is defective after the next day of purchase, wanted replacement

 Suresh Kattempudi on Feb 20, 2019
Hi customer care,

Please find the attached invoices.

Please replace the defective piece as soon as possible.

Or
Refund my money as soon as possible.

This is 3rd time we have seen problem

1) bolts were removed on initial product itself.
2) fire came from the bottom of the stove
4) gas leakage

I have called the manoj enterprises for the resolution. They will only give false promises at the time of purchase saying, we will take care of everything.
Once you paid the amount, its gone....
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — defective product

 Harshitkumarjain on Feb 17, 2019
My first complaint on 26th jan 2019 on [email protected] & given multiple reminders after that.

Hi,

I purchased this product from the banasankari, bangalore dealer, mr. Nagarjuna in nov 2018 (Two months ago).

Two problems -
*the burner plate has already got rust
*burner plate rubber bush has come off

Rusting of burner plates is a serious problem. I have never seen that with premium products and i have previously owned a few. Shockingly, your service centre tells me that rusting of burner plates is normal. He said...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas burner installation

 Balasundervv on Feb 12, 2019
Sunflame gas burner - company installation - incomplete and risky!
I bought the sunflame 2-burner on february 08, 2019 from vijay sales ghatkopar mumbai. Sunflame company technician himanshu came to do installation on saturday 9th february. Instead of giving 1.5 meter hose pipe he used 16 inch hose pipe for connection as he didn’t have one. Moreover he did not put the clips on both ends to hold the pipe which is very risky as the hose can separate from burner causing unnoticed gas leaks. On telling him he was to come on sunday. Tried calling customer care/ technician over 20 times. As of...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — sunflame burner - installation tech not good

 VV Balasunder on Feb 12, 2019
I bought sunflame burber from vijay sales ghatkopar. Delivered on feb 8th 2019 friday. Technician himanshu came on 9th to connect - service charge rs.350 + rs.250 for hosepipe total rs.600 which i paid cash. He put a 15 inch hose pipe with no clamps on both ends despite requesting 1.5 meters tube. He saud will come back with it as he didn’t have that. I cannot move the burner away from the gas valve or use it. After repeated calls over 15 times to company customers care and tech and complaining about the problems no one has showed up till today feb 12 2019!
Same reply - technicians are...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — sunflame gas burner

 Deepak_khurana on Feb 8, 2019
You are a chore company
A fake customer care people
Deepak
Never buy this product i have complaint about my gas burner hob which is being getting problem any now and then this company engineers and service centre are abusive hungry for money and their main number never register a complaint and tell us to mail at customer are this is a wreck company. And never worth a penny or purchase

We are not here to listen abusing language from the service center of rohini employees mister jha, rajesh and satish

They are not picking the phone thereafter and...
Complaint comments  Read comments Complaint category Gas Stations

Sunflame — gas stove [Resolved]

 Kannan gandhi on Feb 3, 2019
Please provide the information of autherised service center in chennai.
Newly purchased stove is leaking. The product is under warranty..

We purchased gas stove from csd canteen.. We have checked the information of authorised service center in chennai which is not available clearly in websites

Hence provide the contact information of service centers in chennai

Jeevan. [email protected]
Complaint comments  Read comments Complaint category Other

Sunflame Enterprises — gas stove blast [Resolved]

 suryabansal91 on Jan 16, 2019
Hi
I didn't get any responses from service centre jaipur regarding service.
The gas stove glass is broken during routine cooking and i got injured due to some glass.
Its sunflame crystal plus 3 burner gas stove. Its was purchased on feb 2018.
Can you tell me why this was happened?

From side corners all parts are broken. From upper part now it seems white glass with rough surface.
Please help me....
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — complaining related with your service. [Resolved]

 Rajat Sowale on Jan 7, 2019
I'm a customer of pune, an iron product were purchased. Within a 3-4 months iron got problem. The product were then given to respected care centre of sunflame services which is within warranty period. Today 2 months completed till it is in repairing. This is the worst service i got from sunflame product.
I kindly request you to look after these condition which is unfaithful towards customer....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — gas stove & otg [Resolved]

 abhasosw on Jan 7, 2019
Sir need to get them serviced at the earliest.
The four burner is troubling me with low flame and smells. Needs to be resolved at its earliest to guarantee me and family a safe home as confirmed by you when you sold it to me

The otg needs to be serviced as temperature fluctuations happen. Also many times it stops working.
Should i make it more lengthy to get issues resolved?...
Complaint comments  Read comments [1]Complaint category Appliances

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