Sunflame Enterprises Complaints & Reviews

I am writing to express my disappointment with the service I received for my Sun Flame Mixer Grinder.
I lodged a service request on Date 03/06/2025, and although I was assured of prompt assistance. On June 6 we had a small conversation that it will be delivered by then. Despite multiple follow-ups, the technician who took the jar from my house and promised to return it within a day failed to visit on time or did not carry the required...

I am extremely disappointed with the service and support regarding my chimney (Model: CH CUPO 90 BK AC GC), which I purchased from the Army Canteen in July 2024. The unit suddenly stopped working after only 6 months, and despite being under warranty, it has been nearly a month with no resolution since our complaint in the begining of march 2025.

The technicians assigned to inspect and repair the unit have proven to be ineffective...

Dear [Sunflame Customer Service/Customer Care],

I am writing to express my disappointment and frustration regarding the non-receipt of repair service for my Sunflame gas stove. Despite numerous requests, the repair service has not been provided till date.

Details:

- Product Name: Sunflame Gas Stove
- Model Number: [3barner gas stove]
- Purchase Date: [28/1/2023]
- Service...

Product is under warranty but they are not repairing it

It's is inform u that in Guntur Andhra Pradesh Sunflame company geyser I have taken and that geyser was repaired, before 7days I have given complaint in sunflame company, but till date no technician will not came to my home, Very poor service in this company. All viewers plz don't buy this company products it's very very poor quality and very poor service in Guntur Andhra Pradesh

Ever since I bought the geyser, I am getting electric shock. I have also complained, there is no response to the complaint, it's been 2 years till now.Complaint center people are saying, Sir, we do not have a service provider in Sonipat. There is no service provider for 2 years. How should I understand the meaning of this?Does customer life have no value for the company?

Sir,
We have a Sunflame Cooktop for which we have raised a service request on 9th August with Ref. No KOL[protected].

Out of 3 burners, 2 burners are not working properly and upon using them, the flames are coming out of the burners and are in a very critical situation. The engineer has visited us and informed us to change both the burners and also one part beneath the burners immediately.

All the parts have been ordered by him to the company but it's been 18 days and the parts have not been replaced yet. We have again complained regarding the matter on 17th August, Ref No KOL[protected] and they told us that it will be resolved within 24 hours but there is no update yet.

A cooktop is an essential item and we are getting afraid o[censored]sing it every day. If any accident occurs due to such a problem, then who will be held liable for it even after requesting to change its parts for 18 days. We urgently request to take the matter on a serious note and resolve our problem at the earliest.

With Regards,
Ramesh Agarwal.

श्रीमान जी मैं आपके समक्ष यह प्रस्तुत करना चाहता हूं कि मेरी सनफ्लेम P1 चिमनी जोकि मार्च महीने से खराब है आपके इंजीनियर के मार्च में विजिट करने के बाद दोबारा से 9:00 ना आने पर आज तक यह चिमनी खराब चल रही है आपका इंजीनियर उसको उतार के नीचे रखकर चला गया यह कहकर कि इसका स्पेयर पार्ट एक-दो दिन में आ जाएगा आपके इंजीनियर में इसकी पीसीबी में फाल्ट बताया है किंतु आज तक अगस्त महीने मैं भी दोबारा से इसे अटेंड नहीं किया है मैं आप लोगों को कई बार फेसबुक के जरिए मेल के जरिए ट्विटर के ऊपर कंप्लेंट कर चुका हूं परंतु आप लोगों के ऊपर कोई असर नहीं हो रहा है मेरा आपसे निवेदन है कि आप मेरी चिमनी को तुरंत ठीक करवाएं मैं इसका ठीक होने में जो पैसा लगेगा वह देने के लिए तैयार हूं अन्यथा कंज्यूमर फोरम मैं अपील करूंगा कि आप मुझे मानसिक रूप से जो प्रताड़ित कर रहे हैं उसके लिए ₹50000 कंपनसेशन मनी प्रदान करें

Hi

Today suddenly chimney glass got burst into small pieces. If someone would have been present, he or she could get injurrd badly. Kindly look in this matter seriously, i am attaching some pictures of broken glass.

My details to reach out
RS Walia phone number [protected]
[protected]@gmail.com

महोदय जी
मैने इस कंपनी का 5 लीटर वाला कुकर लिया है और यह कुकर खराब निकला तथा इस वारे मे मैने कई वार कस्टमर केयर मे बात की ल
लेकिन अभी तक मेरी समस्या का समाधान नहीं हो पाया है।

Purchased on 12jan2023, installed on 05feb2023.installation was very much delayed. On 11mar2023, doors got stuck, technician repaired and 21mar2023 same problem repeated. Technician informed to replace the part, but the part is not available with the company. If it comes then we can replace is the answer given from customer care and technician. It's been 3 months, there was no response from them.. let the chimney get replaced or we will file a complaint in consumer forum.

The screws holding the oven door to the hinge are sheet metal screws and become loose every couple of months which causes the door to misalign with the lock and doesn't close. There are 4 such screws 2 on the top hinge and 2 on the bottom hinge. There is no locking washer or thread locking. Your service center Magnificent enterprise says there is no warranty on door...which is very surprising. The product was purchased on 6/10/22 and is in warranty

We purchased the above item on 18.8.22 from a multibrand store in Indore. After about 3-4 months, we started smelling gas leakage from the stove. Subsequently, we lodged 3-4 complaints with the company. Every time, a technician would come and declare that there is no leakage from the stove, whereas there indeed is a leakage at one of the valves. Once, even a self proclaimed super expert from Sunflame visited and instead of addressing the issue, advised that we should operate the stove by using the valve attached to the gas cylinder every time!
Incidentally, all the visits took place when my wife was alone at home. My request to send a technician when I am at home (say on Saturday), has not been paid heed to. Therefore, I sent them videos of flame at the jet (nozzle tip) when lighted with a cigarette lighter. Even after this, they are adament that there is nothing wrong with the stove!
The service team of sunflame are so audacious that they are closing the complaint without resolving the issue, and asking me to lodge a fresh complaint every time. When I complained again today and being at home, requested for a visit today itself, the regional serice manager bluntly told that there will be no more checking at home and the item would be brought to their service center, and tested with high pressure gas. I do not believe in their words and bet that they would again say there i nothing wrong. Else, why are they avoiding checking it in front of me? I think the company is just passing time amd testing the patience of the customer.
This is a grossly unfair and unethical trade practice. I demand that they replace the stove immediately, or refund the entire amount paid towards its purchase.

We bought sunflame 3 burner Gas stove 3 months before, now the product have issue, we have contacted dealer, where we bought,
They area asking money to resolve the issue, we have original invoice!

Hello,

This is to inform you people last time to get my newly purchased Sunflame ceiling fan from Csd, Jaipur.

I bought this fan on 29th April and its been 20 days now and you people are just making me fool by giving me unnecessary excuses and not replacing it.

Attaching the purchase bill along with the SR number that u people gave me for the replacement. Get it replaced ASAP or else I have to take a legal action against you people and it will be a powercut a big trouble for you just because of a ceiling fan and trust me I won't lie, even if I have to spend more money to screw your happiness.

Induction is not working from the day of purchasing and after repairing it is creating the same problem and now nobody is coming to repair. Also giving me more than 35 km away servicing centre number (Gwalior) and service provider is giving me order the I have to take the same to Gwalior for repair, the reply is being given by the customer care centre. So please help me to short out the problem

నేను naval canteen visakhapatnam లో 17 oct 2021 న Heavy weight iron supreme ని product SI No. 21SAG42977 కొన్నాడం జరిగింది. ఇది రెండు సంవత్సరాల వారంటీ కాలంలో ఉన్నది అయితే ఈ ప్రొడక్ట్ repair aeindhi . ఈ repair అయిన ప్రొడక్ట్ sunflame సర్వీస్ సెంటర్ కి రిపేర్ కి Feb 10 2023 న ఇవ్వడం జరిగింది. కాల్ సెంటర్ కు ఫోన్ చేసి రిపేర్ అయిందని అక్కడ కూడా కంప్లైంట్ రిజిస్టర్ చేయడం జరిగింది ఫిబ్రవరి 20 వాళ్ళు ఒక రిజిస్ట్రేషన్ నెంబర్ ఇచ్చారు అది Sunflame, Your complaint has been registered with Ref. no-VIJ[protected] Service Provider no is: [protected] Tirupathi Electricals For further inquiry kindly call at [protected]. ఈమెయిల్లో కూడా మూడు మెసేజ్లు ఇవ్వడం జరిగింది కానీ రిప్లై ఉండటం లేదు. ఇచ్చిన సర్వీస్ సెంటర్ కి నేను ఇవ్వడం జరిగింది కూడా అయితే ఈ రోజుకొచ్చి ఎవరి నుండి ఎటువంటి రెస్పాన్స్ ఉండటం లేదు కాల్ సెంటర్కు చేసిన అవుతుంది అంటున్నారు సర్వీస్ సెంటర్ చేస్తే ఇది అవ్వదు అంటున్నారు ఏమి అని అడిగితే ఎవరూ ఏమీ చెప్పడం లేదు ఇందు కారణంగా నేను సఫర్ అవడం జరుగుతున్నది ఫైనల్ గా సర్వీస్ సెంటర్ బాయ్ చెప్పడం ఇది అవ్వదండి పీస్ పెట్టాలి అంటున్నారు అది ఎవరికి పెట్టాలి ఏంటి ఎవరూ చెప్పరు దీనికి తగ్గట్టు న్యాయం చేస్తారని మీకు నేను విజ్ఞప్తిస్తున్నాను ధన్యవాదాలు సార్

I have recently bought a three burner gas... automatic... glass.. One burner doesnt work properly. I try for 30secs then it works and sometimes use matchstick to burn. I m fed up of it. It is such a pathetic product. Since the time I have bought I am facing this issue.. I filed a complaint last time and it worked, but again its the same issue.. I made a big mistake that bought sunflame... your representative who visited once told my mother why do you bother us for such small things. You should check on your own

Hello,
Gas stove toughen glass broken, complaint has been registered with the customer care vide no. DEL[protected]. It has been more than a week since the complaint is registered and no technician contacted. Customer care service is pathetic.
Please, look into the same and provide the resolution asap failing which will lodge a formal complaint with consumer forum.

Regards

We purchased sunflame gas stove in 2020.
Today it's glass broke with blasting sound. it was so scary and dangerous..
Kindly resolve this matter as soon as possible...