Sunflame Enterprises Customer Care
Sunflame Enterprises Pvt. Ltd.
Customer satisfaction rating: 1%
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COMPLAINTS

Sunflame Enterprises Customer Care

Sunflame Enterprises Pvt. Ltd.

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Address
58, Sector 27C, Mathura Road
Faridabad
Faridabad District
Haryana
India - 121003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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196
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61

Fax:
Fax:
+91 12 9227 5023  
+91 11 2683 7312  

Customer satisfaction rating
1%
Complaints
197
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sunflame Enterprises Complaints & Reviews

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Sunflame Enterprises — my sunflame kitchen chimney producing great noise

 sunitaag on Aug 10, 2018
My name is sunita agrawal. I am from mathura. I have purchased a sunflame kitchen chimney on 13/08/2017. When i installed by concerned person, from that day it is producing a very big sound continuously. I am feeling a lot of inconvenience. When i called toll free no. [protected], it is not getting connnected every time from every mobile operator. Before it, i have written complaint many times. But no response is there.

Invoice no. = 190...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — no customer service

 giri77 on Aug 10, 2018
Our sunflame chimney got repaired 3 months back. We contacted the toll free customer care no and they provided a technician no from coimbatore. We contacted the technician and said the complaint. They visited us after 10 days and said the chimney ic board got damaged and has to be replaced. We said ok and the technician went. After one week we contacted the tech to know the status. He said its in transport and once we receive the board we will come. After that we contacted several times and he said the same reason. I reported this to sunflame facebook and twitter page but they didnot respond till...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — sunflame crystal 4 burner gas stove getting fire

 amitgorg on Aug 2, 2018
I purchased sunflame crystal 4 burner plus DX bk gas stove from Gupta kitchen appliances Rae barely on dated 01_08_2018 and connected to gas cylinder on Dated 02_08_2018. When I use it after 5 minutes it caught fire I got surprised to see it. Such type of irresponsibility which could lead to dead accident from such a big company is dangerous . License should be cancel for such type of careless and irresponsible business nature. Life is precious....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — sunflame chimney service in amc

 Anjali Alag on Aug 2, 2018
I have taken amc for one year from september, 2017 for 6 services in a year from authorised service centre, hacc agency, a-1/40, sec.-4, rohini, delhi-85. The service centre has provided only 3 services till 2.8.18. I always telephone the service centre for these 6 services but he don't bother. Every time, he told me over telephone that he will give all the 6 services. Please take strong action against this service centre and the remaining 3 services should be given to me for the sunflame chimney....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — 4 burner cook top

 mirage67 on Jul 16, 2018
I bought a Sunflame 4 burner cook top from Big Bazar Ambience Mall on 14 November 2017. On bringing it home & connecting it i found there was a gas leak & it was a very strong smell. I called the gas company & they checked the inlet valves but they were all perfect. Then it was found that the two burners on the right had a leak even when the knob was switched off. In the attached email screen shots you can see that i have contacted them from 27 November 2017 & till date they have not responded...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove getting fire.

 vipultalesara on Jul 12, 2018
I had purchased "sf ss gas stove spectra 3b ss" from sangeeta steel house (surat, gujarat) on date of 27 june 2018 after using 13 days on 11 july 2018, stove is burning from bottom, most part of the stove get burned. There might be some big accident could happen, so i approached to company for replacement but the seller denied for replacement .

So i request you to consider my problem regarding replacement of gas stove. As soon as possible.

The bill details and burn gas stove image is attached....
Complaint comments  Read comments Complaint category Other

Sunflame Enterprises — gas with four burners

 Sunil Mane on Jun 29, 2018
Bought new gas 4 burner on 18th june. It’s not working since the day i bought. Did 100 calls till day no proper response. First no one lifts the call it’s goes on ringing then if someone does they transfer your cal without listening to u and it’s goes on hold for more than half hour. If u try again they lift and responde with hopeless answers. Please do call me... [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — replacement

 Simanta Pinkoo Bhuyan on May 29, 2018
Glass top gas stove Burner purchase from Amazon online shop. ..on dated. 11/01/18. Order. No:[protected]. Rs. 2844/- Product : GAS Stove 2 Burner-Pride BK (Sunflame). Serial No: 17 L 076364. Round spot more on the Glass Top. Please solve my matter. You are not response till day..already send many emails but you are not response. Replace my gas stove burner immediately, Already i have received replacement letter from Sunflame, still not replace...Thanking you, Name : simanta bhuyan. (Customer) chandmari housing colony, lig-b-401, chandmari colony, Guwahati -781003 (Assam). Contact No.[protected]..Thanking...
Complaint comments  Read comments [3]Complaint category Other

Sunflame Enterprises — sunflame cooker hood amaze 60 auto clean dx chimney glass top

 DeepthiSajja on May 26, 2018
Sunflame cooker hood amaze 60 auto clean dx chimney glass top got broken on feb 4th. From 6th feb we have kept calling sunflame they told with in 10 days we will get glass and fix it. Till now that 10 days did not completed. I started mailing them from april 2nd 2018 on 9th may technician came to see what is the issue, they told they will fix the glass top with in a week or 10 days but till now no one turned up. We are calling them constantly but everytime they say it takes another 1 week to get the glass top. First service center did not do well it seems so in april mid they gave the service center...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sunflame Enterprises — sunflame three burner gas stove problem

 Ashok Tanwer on May 20, 2018
I purchage three burner gas stove just three months ago it creats problem as it burns toughen glass broken please send your experts to check the gas stove please
You are hereby requested please send your service engineer to check problems my address p no 912 ganesh nagar main niwaru road jhotwara jaipur rajasthan sir i have already lounge the complain to shopkeeper where i was purchaged but unfortunately he did not repaired it and the problems are same...
Complaint comments  Read comments Complaint category Police

Sunflame Enterprises — glass cooktop bursted

 Gkhannag on May 4, 2018
I purchased the sunflame glass cooktop 4 months back. While cooking vegetables, the glass on the Cooktop suddenly bursted and small pieces of glass injured the face.

Thank god the injury was small but it could hit the eyes as well. This is big quality issue in Sunflame glass Cooktop. Request you to please replace it with a new steel Cooktop
My contact number is [protected]...
Complaint comments  Read comments [2]Complaint category Other

Sunflame Enterprises — purchase and installation of chimney

 Mkgoelca on Apr 22, 2018
I purchased chimney innova auto clean from shri krishna enterprises saharanpur vide bill dt 18.4.18 alongwith burner. The shopkeeper promised to get the chimney within 24 hrs and told that company representative mr pandey will contact you. I have the worst expeience during last 3 days. None of the person from company contacted and despited repeated call no one attended. Now we are being asked to pay rs 1000/1500 for installation of chimney. I have already conveyed my bad experience to number of persons in my contact. The chimney is lying at site. I thought the company to be of big repute but my...
Complaint comments  Read comments [1]Complaint category Products & Services

Sunflame Enterprises — mixer grinder

 chendhukc4u on Apr 21, 2018
I had purchased a sunflame legend mixer grinder (Serial no 15emj05364) from army csd canteen on dated 05 april 2016, the mixer stopped working suddenly,
So i approached sun enterprises, gandhinagar, bholakpur, secundearbad 50003. For service on 3 feb 2018, they checked / inspected by technician and as per him motor winding burnt/not working and due to warranty date is available upto 05 april 2018 it is serviced or replaced free. They received the item receipt no -383. And the delivery date given as 24 feb 2018 as per receipt.
On 26 feb 2018, i've got call from agency that due to our...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — regarding rotimaker heating panel

 Gauri89 on Apr 18, 2018
I have bought rotimaker on 4th december 2017.
I have complaint so many times from past one month (exactly from 9th march 2018) regarding rotimaker heating panel issue via mail on mail id customercare@sunflame.com. I have not get any call from sunflame regarding my issue.
Sunflame having worst customer service.

First of all rotimaker which i brought is faulty from day one.My first complain is about indicator issue, which is solved by your service person. After servicing new issue arises as rotis are not cook properly. Indicator get off fastly, so temperature is not maintain...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — stove

 dkhrna on Apr 13, 2018
Dear customer, thank you for contacting sunflame, your complaint has been registered with ref no-del[protected]

Hi all this is just a information that never purchase any of the sunflame product as their after sales service is just pathetic and even worse than pathetic i can say, you struggle weeks to get the complaint logged (As their customer care number always remains busy no matter what and local service center does not respond to the calls) and once after all the struggle you get a complaint number they take it weeks to attend that complaint with a possible poor service they can...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove not working

 Er Roupi Arora on Apr 11, 2018
Dear sir/madam,

I have purchased a gas stove few days ago and now i am facing a problem with your product. First thing, its very bad! Problem started in few days. Second thing, i called on number[protected] and no one is picking my phone.

I tried another way and called to my area service center in bathinda (Phone number:[protected] but no one reached at my home for repair my gas stove. I am writing you email last time. If you don't do anything tell me. I will file a case in consumer court against your company.

Thanks & regards,
Roop jatinder
Complaint comments  Read comments Complaint category Utility Services

Sunflame Enterprises — chimney model amaze auto clean

 Gopuharit on Apr 9, 2018
Amaze auto clean model not installed properly joints full of tapes oftenleading to air leakage in kitchen twelve to fifteen times in a a year complaint lodged but complaint not being attended properly and nearly five to six complaint has to be made and after that a person who attends does not solve the problems attention required urgently this is the 3rd time i am complaining here but no action has been taken to solve the issue really worried about buying this advanced model...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — your responsibility to return my money of 9945/- only or I want to force a decision that sunflame pvt company is very very fraud and che

 Prosenjit Roy on Apr 3, 2018
With due respect I would like to say that I am a subscriber of Sunflame Pvt. Ltd. These subscriber name was Mr. PROSENJIT ROY and docket no is 18NC70 on 12/03/2018.
I inform you sir that I bought a Sun-flame 3 burner glass top gas oven from GAS OVEN HOUSE at kanchrapara on 21/06/2017. But after cooking in the afternoon I can see that the gas burner has become red spot around on 18/03/2018.Then in the evening I went to the shop at kanchrapara and I told about the gas burner. The shop owner provide me a number on sunflame service center. These no is [protected].Next day I am calling these no...
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — chimney amaze auto clean

 Lathamb on Mar 30, 2018
Installation is very poor and only flimsy gum tapes are used for joining the parts which looks clumsy and tapes are worn out and air leaks in joints can be felt if you keep hand. Wewant a replacement for this chimney. More than 4 times we have called the service person and still defect not rectified. We require proper robust engineering solution which is long lasting.
If not completed within 3 days we will be forced for next steps. We require your intervention and cooperation. Regards. Gopala krishnan r....
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises Private Limited — either you will return my money of 9945/- only or i want to force a decision that sunflame pvt company is very very fraud and cheat.

 prosenjit16.roy on Mar 26, 2018
Dear sir,
With due respect i would like to say that i am a subscriber of sunflame pvt. Ltd. These subscriber name was mr. Prosenjit roy and docket no is 18nc70 on 19/03/2018. My residence address is vill - halisahar jadunath bati, p. O - malancha, dist : north 24 pgs, pin - 743135 (W. B), city - kolkata,

I inform you sir that i bought a sun-flame 3 burner glass top gas oven from gas oven house at kanchrapara on 21/06/2017. But after cooking in the afternoon i can see that the gas burner has become red spot around on 18/03/2018. Then in the evening i went to the shop at...
Complaint comments  Read comments Complaint category Appliances

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