Sunflame Enterprises Customer Care
Sunflame Enterprises Pvt. Ltd.
Customer satisfaction rating: 1%
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COMPLAINTS

Sunflame Enterprises Customer Care

Sunflame Enterprises Pvt. Ltd.

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Address
58, Sector 27C, Mathura Road
Faridabad
Faridabad District
Haryana
India - 121003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
207
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65

Fax:
Fax:
+91 12 9227 5023  
+91 11 2683 7312  

Customer satisfaction rating
1%
Complaints
206
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sunflame Enterprises related photos (43)

Sunflame Enterprises Complaints & Reviews

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Sunflame Enterprises — sunflame chimney repair not done for life time warranty chimney

 Manikya Rao Lade on Dec 8, 2018
Hi, this is manikya rao lade, hyderabad, mob: [protected]

I complained about my sunflame chimney to the customer care ([protected]) due to non working and they registered complaint nbr 4000 on 14th nov 2018. The service boy ([protected]) visited my house on 17th nov 2018 and checked the chimney and taken some photographs of chimney and the photos of purchase bill and told me that there is a motor problem and that will be replaced with new one (Free of cost, as it is under warranty) on 19th nov 2018 (Monday). 20 days passed but he did not come and replace the motor. I called so many times...
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — 4 burner gas stove

 H R Ahuja on Dec 2, 2018
We bought 4 burner gas stove in april 2018 and since installation, we have been complaining about poor workmanship. The service provider never picks up the phone. A few emails to customer service give standard reply that we will look into this. The last follow up complaint was in oct 2018 and except an acknowledgement, no one ever visited or called us.
The grills of all 4 burners on which utensils are kept, are all tilted on one side. The utensils are therefore not straight and impossible to cook because all oil etc gets collected on one side.
We regret very much having bought this...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — 4 burner gas top model spectra dx

 govinda on Nov 29, 2018
On 4.11.2018 i have purchased this gas top from day one it is not working properly 3technician visits and part replacement already done the new gas top has already been repaired thrice but still it is not working properly many complaint via mail and and costumer care no. But reaponse is so bad the technician who are coming are not able to solve my probelm worse services sunflame...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove burner leakage

 Reji Luckose on Nov 27, 2018
Bought a 3 Burner stove just five months back. There is a gas leakage from one of the burner and complaint is been registered on 24th Nov vide No. ALL[protected]. Got an assurance that even though it take 48 hours to rectify, as a priority basis of the complaint, servicing would be done within the same day. Sorry to say that in spite of calling many times, you people are not bothered to come and rectify the issue. I have not seen such a pathetic service.
It is a gas leakage and me and my family is very much afraid of using the same. I tried explaining the same to the call center but for them...
Complaint comments  Read comments Complaint category Products & Services

Sunflame Enterprises — gas top glass blasted

 shweta03111990 on Nov 20, 2018
This happened today morning when my mother was cooking. The glass top blasted with a loud noise and broke into small pieces. Thankfully no one was injured but this is a life threatening incident and the company should take this with utmost seriousness. I am awaiting the technician to replace the glass. Borivali east

The glass cooktop replacement agency is not giving proper answers and is stating that they will look into the matter in a few days. This is extremely unethical on sunflames part given the severity of the issue. Moreover the glass top replacement charges are rs.3000 which...
Complaint comments  Read comments Complaint category Gas Stations

Sunflame Enterprises — sunflame chimney got burnt

 Anand singh siddhu on Nov 5, 2018
Respected sir/ma'am,
My sunflame chimney which i bought recently on 10/08/2018 got burnt today on 4/11/2018 and a bowl of milk was kept for heating under it on the gas stove after a few minutes when i went to the kitchen the whole chimney was burnt and there occurred a huge blast in it. Due to which there occurred a severe harm to the chimney it is completely burnt and it was under 1 year of warranty which is not completed yet. So, i request you to please take any action so that i can get recovered from my damaged chimney....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — defective sunflame 3 burner spectra gas ovens purchased on 05/09/2018

 ashokblu on Oct 4, 2018
Please refer to above i am to inform you that i purchased one sunflame 3 burner spectra gas ovens on 05/09/2018 from g. P. Trading, 212, r. B. Avenue, gariahat market, new complex basement, stall no-b -41, kolkata 700019 (Ph no[protected], mob no-[protected]). It is very sorry to inform you that from the day of purchase i am facing many problems for operating the ovens. The knobs are frequently becoming very tight and becomes very difficult to move the knobs and there is always possibility of breaking, the small middle burner is so tight that it becomes very difficult to open the burner for cleaning....
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove glass frame 4 burner

 dsgrace on Oct 3, 2018
I purchased gas stove glass frame on 1st September 2018 from sunflame service centre, Hyderabad. At the time i received damaged piece and same has been inform to them.
They told we replace the piece. Today 3rd October they didn't replace the piece.
I called so many times every time they say replace the piece.. but till now it has not been replaced.
Gas stove is highly useful thing in daily livelihood. They should not understand customer's problems....
Complaint comments  Read comments Complaint category Products & Services

Sunflame Enterprises — three burner automatic gas chulha

 amitsingal08 on Sep 20, 2018
Last year i have purchased three burner automatic gas chulha with five year warrenty. One of its burner is not working properly. I have already complained about this to your customer care on date 05.09.2018 with ref no. All[protected] but no technician visited till today. I am very disappointed with your service center customer service. My wife is suffering alot in cooking. Now i am regerting for chosen sunflame at time of purchasing. Your customer is worest. If you can, please solve my problem immediately otherway i have no hope to sunflame company....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — not getting proper service

 Ashok A bordekar on Aug 31, 2018
Dear,
We purchased 3b - 3 burner lpg gas cooktop on 10/6/2018 from m/s vayu rakshak station canteen dehu road pune. During installation from your m/s gruhini kitchin service pune, middle position gas burner (Small burner) found leakage. After repeated follow up also not giving the service and problem is not resolved till date. Now almost 2.5 months over. Now what should we do? Should we complaint at grahak seva munch or any other option that we are thnking. But before that we want to complaint at your end. So request you to look into and resolve the issue as early as possible. Thanking you...
Complaint comments  Read comments [1]Complaint category Gas Stations

Sunflame Enterprises — my sunflame kitchen chimney producing great noise

 sunitaag on Aug 10, 2018
My name is sunita agrawal. I am from mathura. I have purchased a sunflame kitchen chimney on 13/08/2017. When i installed by concerned person, from that day it is producing a very big sound continuously. I am feeling a lot of inconvenience. When i called toll free no. [protected], it is not getting connnected every time from every mobile operator. Before it, i have written complaint many times. But no response is there.

Invoice no. = 190...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — no customer service

 giri77 on Aug 10, 2018
Our sunflame chimney got repaired 3 months back. We contacted the toll free customer care no and they provided a technician no from coimbatore. We contacted the technician and said the complaint. They visited us after 10 days and said the chimney ic board got damaged and has to be replaced. We said ok and the technician went. After one week we contacted the tech to know the status. He said its in transport and once we receive the board we will come. After that we contacted several times and he said the same reason. I reported this to sunflame facebook and twitter page but they didnot respond till...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sunflame Enterprises — sunflame crystal 4 burner gas stove getting fire

 amitgorg on Aug 2, 2018
I purchased sunflame crystal 4 burner plus DX bk gas stove from Gupta kitchen appliances Rae barely on dated 01_08_2018 and connected to gas cylinder on Dated 02_08_2018. When I use it after 5 minutes it caught fire I got surprised to see it. Such type of irresponsibility which could lead to dead accident from such a big company is dangerous . License should be cancel for such type of careless and irresponsible business nature. Life is precious....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — sunflame chimney service in amc

 Anjali Alag on Aug 2, 2018
I have taken amc for one year from september, 2017 for 6 services in a year from authorised service centre, hacc agency, a-1/40, sec.-4, rohini, delhi-85. The service centre has provided only 3 services till 2.8.18. I always telephone the service centre for these 6 services but he don't bother. Every time, he told me over telephone that he will give all the 6 services. Please take strong action against this service centre and the remaining 3 services should be given to me for the sunflame chimney....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — 4 burner cook top

 mirage67 on Jul 16, 2018
I bought a Sunflame 4 burner cook top from Big Bazar Ambience Mall on 14 November 2017. On bringing it home & connecting it i found there was a gas leak & it was a very strong smell. I called the gas company & they checked the inlet valves but they were all perfect. Then it was found that the two burners on the right had a leak even when the knob was switched off. In the attached email screen shots you can see that i have contacted them from 27 November 2017 & till date they have not responded...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove getting fire.

 vipultalesara on Jul 12, 2018
I had purchased "sf ss gas stove spectra 3b ss" from sangeeta steel house (surat, gujarat) on date of 27 june 2018 after using 13 days on 11 july 2018, stove is burning from bottom, most part of the stove get burned. There might be some big accident could happen, so i approached to company for replacement but the seller denied for replacement .

So i request you to consider my problem regarding replacement of gas stove. As soon as possible.

The bill details and burn gas stove image is attached....
Complaint comments  Read comments Complaint category Other

Sunflame Enterprises — gas with four burners

 Sunil Mane on Jun 29, 2018
Bought new gas 4 burner on 18th june. It’s not working since the day i bought. Did 100 calls till day no proper response. First no one lifts the call it’s goes on ringing then if someone does they transfer your cal without listening to u and it’s goes on hold for more than half hour. If u try again they lift and responde with hopeless answers. Please do call me... [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — replacement

 Simanta Pinkoo Bhuyan on May 29, 2018
Glass top gas stove Burner purchase from Amazon online shop. ..on dated. 11/01/18. Order. No:[protected]. Rs. 2844/- Product : GAS Stove 2 Burner-Pride BK (Sunflame). Serial No: 17 L 076364. Round spot more on the Glass Top. Please solve my matter. You are not response till day..already send many emails but you are not response. Replace my gas stove burner immediately, Already i have received replacement letter from Sunflame, still not replace...Thanking you, Name : simanta bhuyan. (Customer) chandmari housing colony, lig-b-401, chandmari colony, Guwahati -781003 (Assam). Contact No.[protected]..Thanking...
Complaint comments  Read comments [3]Complaint category Other

Sunflame Enterprises — sunflame cooker hood amaze 60 auto clean dx chimney glass top

 DeepthiSajja on May 26, 2018
Sunflame cooker hood amaze 60 auto clean dx chimney glass top got broken on feb 4th. From 6th feb we have kept calling sunflame they told with in 10 days we will get glass and fix it. Till now that 10 days did not completed. I started mailing them from april 2nd 2018 on 9th may technician came to see what is the issue, they told they will fix the glass top with in a week or 10 days but till now no one turned up. We are calling them constantly but everytime they say it takes another 1 week to get the glass top. First service center did not do well it seems so in april mid they gave the service center...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sunflame Enterprises — sunflame three burner gas stove problem

 Ashok Tanwer on May 20, 2018
I purchage three burner gas stove just three months ago it creats problem as it burns toughen glass broken please send your experts to check the gas stove please
You are hereby requested please send your service engineer to check problems my address p no 912 ganesh nagar main niwaru road jhotwara jaipur rajasthan sir i have already lounge the complain to shopkeeper where i was purchaged but unfortunately he did not repaired it and the problems are same...
Complaint comments  Read comments Complaint category Police

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