Sunflame Enterprises Complaints & Reviews

Sunflame Service Request number - S1-[protected] registered on 25th feb

I purchased a Sunflame 2-burner glass cooktop on 25 December 2025 from Vijay Sales, Dombivli East. The product was sold with 2 years warranty and 5 years warranty on the glass top.

However, within just 3 months of normal household use, the glass top suddenly cracked and broke due to heat during regular cooking. This was very surprising as I have...

Hello,

I had raised a complain through sunflame appliances registered customer care number. The ticket was raised. The technician called me next day and asked for photographs/video of the broken toughened glass. I sent that, after 2 hours he called and said that toughened glass is not in warranty and cannot be covered and it is chargeable now. It is clearly mentioned on the warranty card as well as on the cardboard box that...

I am writing to express my disappointment with the service I received for my Sun Flame Mixer Grinder.
I lodged a service request on Date 03/06/2025, and although I was assured of prompt assistance. On June 6 we had a small conversation that it will be delivered by then. Despite multiple follow-ups, the technician who took the jar from my house and promised to return it within a day failed to visit on time or did not carry the required...

I am extremely disappointed with the service and support regarding my chimney (Model: CH CUPO 90 BK AC GC), which I purchased from the Army Canteen in July 2024. The unit suddenly stopped working after only 6 months, and despite being under warranty, it has been nearly a month with no resolution since our complaint in the begining of march 2025.

The technicians assigned to inspect and repair the unit have proven to be ineffective...

We purchased sunflame gas stove in 2020.
Today it's glass broke with blasting sound. it was so scary and dangerous..
Kindly resolve this matter as soon as possible...

I purchased a sunflame chimney, model no. Innova 90 auto clean dx ss gc - from your dealer kahan agencies, 2 lal bazar street, kolkata-700 001 on 21.10.2021 vide invoice no. Ka/21/10/0388/sf for rs. 15, 778/- and also paid rs.550/- extra for installation on 30.10.2021 to dealer’s installation agent, call in service vide invoice no. 399, dated 30.10.2021.
The person who installed the chimney did not do it properly - 1. Installed the...

With due respect I would like to say that I am a subscriber of Sunflame Pvt. Ltd. These subscriber name was Mr. PROSENJIT ROY and docket no is 18NC70 on 12/03/2018.
I inform you sir that I bought a Sun-flame 3 burner glass top gas oven from GAS OVEN HOUSE at kanchrapara on 21/06/2017. But after cooking in the afternoon I can see that the gas burner has become red spot around on 18/03/2018.Then in the evening I went to the shop at...

I have been using a sunflame toughened glass top 3 burner gas stove. While we were cooking the so called ‘toughened glass’ broke with a blasting noise and just shattered all over the platform. It was very scary.in the first case, i fail to understand how can a toughened glass break this way.

I called up the dealer and registered a complaint last thursday 7th sep 2017 (Complaint no. 25318484/83/82). I have been following...

Sir,
I have purchased an superflame iron on 30 dec 2015 from csd canteen. On 17 dec 17 i was using it, suddenly electric wire of iron started burning. I had approached to your websight but could not get any response. Customer department of your company gave me some numbers of authorise service centers but they refuse to solve my issue. Item is also in under warranty. Item sl no is[protected]. Plz solve my problem....

Dear [Sunflame Customer Service/Customer Care],

I am writing to express my disappointment and frustration regarding the non-receipt of repair service for my Sunflame gas stove. Despite numerous requests, the repair service has not been provided till date.

Details:

- Product Name: Sunflame Gas Stove
- Model Number: [3barner gas stove]
- Purchase Date: [28/1/2023]
- Service Request Date: [31/01/2025]
- Service Request Number: [HIM[protected]]

I had requested repair service for [ sunflame prime 3 barner gas stove glass broken ]. However, it has been almost [4 weeks] since my initial request, and I have yet to receive any update or resolution. And pls tell me 48hr how to be counted 2days of warking hours yah 7 days of warking hours because your assistance service partner say that type of language

I would appreciate it if you could look into this matter urgently and arrange for the repair service to be provided at the earliest. Please let me know the expected timeline for the repair and any additional steps I need to take.

My contact information:

- Name: [Anku Rana]
- Phone Number: [[protected]]
- Email ID: [[protected]@gmail.com]

I look forward to hearing from you soon.

Sincerely,

[Anku Rana]

Product is under warranty but they are not repairing it

It's is inform u that in Guntur Andhra Pradesh Sunflame company geyser I have taken and that geyser was repaired, before 7days I have given complaint in sunflame company, but till date no technician will not came to my home, Very poor service in this company. All viewers plz don't buy this company products it's very very poor quality and very poor service in Guntur Andhra Pradesh

Ever since I bought the geyser, I am getting electric shock. I have also complained, there is no response to the complaint, it's been 2 years till now.Complaint center people are saying, Sir, we do not have a service provider in Sonipat. There is no service provider for 2 years. How should I understand the meaning of this?Does customer life have no value for the company?

Sir,
We have a Sunflame Cooktop for which we have raised a service request on 9th August with Ref. No KOL[protected].

Out of 3 burners, 2 burners are not working properly and upon using them, the flames are coming out of the burners and are in a very critical situation. The engineer has visited us and informed us to change both the burners and also one part beneath the burners immediately.

All the parts have been ordered by him to the company but it's been 18 days and the parts have not been replaced yet. We have again complained regarding the matter on 17th August, Ref No KOL[protected] and they told us that it will be resolved within 24 hours but there is no update yet.

A cooktop is an essential item and we are getting afraid o[censored]sing it every day. If any accident occurs due to such a problem, then who will be held liable for it even after requesting to change its parts for 18 days. We urgently request to take the matter on a serious note and resolve our problem at the earliest.

With Regards,
Ramesh Agarwal.

श्रीमान जी मैं आपके समक्ष यह प्रस्तुत करना चाहता हूं कि मेरी सनफ्लेम P1 चिमनी जोकि मार्च महीने से खराब है आपके इंजीनियर के मार्च में विजिट करने के बाद दोबारा से 9:00 ना आने पर आज तक यह चिमनी खराब चल रही है आपका इंजीनियर उसको उतार के नीचे रखकर चला गया यह कहकर कि इसका स्पेयर पार्ट एक-दो दिन में आ जाएगा आपके इंजीनियर में इसकी पीसीबी में फाल्ट बताया है किंतु आज तक अगस्त महीने मैं भी दोबारा से इसे अटेंड नहीं किया है मैं आप लोगों को कई बार फेसबुक के जरिए मेल के जरिए ट्विटर के ऊपर कंप्लेंट कर चुका हूं परंतु आप लोगों के ऊपर कोई असर नहीं हो रहा है मेरा आपसे निवेदन है कि आप मेरी चिमनी को तुरंत ठीक करवाएं मैं इसका ठीक होने में जो पैसा लगेगा वह देने के लिए तैयार हूं अन्यथा कंज्यूमर फोरम मैं अपील करूंगा कि आप मुझे मानसिक रूप से जो प्रताड़ित कर रहे हैं उसके लिए ₹50000 कंपनसेशन मनी प्रदान करें

Hi

Today suddenly chimney glass got burst into small pieces. If someone would have been present, he or she could get injurrd badly. Kindly look in this matter seriously, i am attaching some pictures of broken glass.

My details to reach out
RS Walia phone number [protected]
[protected]@gmail.com

महोदय जी
मैने इस कंपनी का 5 लीटर वाला कुकर लिया है और यह कुकर खराब निकला तथा इस वारे मे मैने कई वार कस्टमर केयर मे बात की ल
लेकिन अभी तक मेरी समस्या का समाधान नहीं हो पाया है।

Purchased on 12jan2023, installed on 05feb2023.installation was very much delayed. On 11mar2023, doors got stuck, technician repaired and 21mar2023 same problem repeated. Technician informed to replace the part, but the part is not available with the company. If it comes then we can replace is the answer given from customer care and technician. It's been 3 months, there was no response from them.. let the chimney get replaced or we will file a complaint in consumer forum.

The screws holding the oven door to the hinge are sheet metal screws and become loose every couple of months which causes the door to misalign with the lock and doesn't close. There are 4 such screws 2 on the top hinge and 2 on the bottom hinge. There is no locking washer or thread locking. Your service center Magnificent enterprise says there is no warranty on door...which is very surprising. The product was purchased on 6/10/22 and is in warranty

We purchased the above item on 18.8.22 from a multibrand store in Indore. After about 3-4 months, we started smelling gas leakage from the stove. Subsequently, we lodged 3-4 complaints with the company. Every time, a technician would come and declare that there is no leakage from the stove, whereas there indeed is a leakage at one of the valves. Once, even a self proclaimed super expert from Sunflame visited and instead of addressing the issue, advised that we should operate the stove by using the valve attached to the gas cylinder every time!
Incidentally, all the visits took place when my wife was alone at home. My request to send a technician when I am at home (say on Saturday), has not been paid heed to. Therefore, I sent them videos of flame at the jet (nozzle tip) when lighted with a cigarette lighter. Even after this, they are adament that there is nothing wrong with the stove!
The service team of sunflame are so audacious that they are closing the complaint without resolving the issue, and asking me to lodge a fresh complaint every time. When I complained again today and being at home, requested for a visit today itself, the regional serice manager bluntly told that there will be no more checking at home and the item would be brought to their service center, and tested with high pressure gas. I do not believe in their words and bet that they would again say there i nothing wrong. Else, why are they avoiding checking it in front of me? I think the company is just passing time amd testing the patience of the customer.
This is a grossly unfair and unethical trade practice. I demand that they replace the stove immediately, or refund the entire amount paid towards its purchase.