Sunflame Enterprises Customer Care
Sunflame Enterprises Pvt. Ltd.
Customer satisfaction rating: 1%
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200
COMPLAINTS

Sunflame Enterprises Customer Care

Sunflame Enterprises Pvt. Ltd.

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Address
58, Sector 27C, Mathura Road
Faridabad
Faridabad District
Haryana
India - 121003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Fax:
Fax:
+91 12 9227 5023  
+91 11 2683 7312  

Customer satisfaction rating
1%
Complaints
200
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sunflame Enterprises Complaints & Reviews

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Sunflame Enterprises — defective sunflame 3 burner spectra gas ovens purchased on 05/09/2018

 ashokblu on Oct 4, 2018
Please refer to above i am to inform you that i purchased one sunflame 3 burner spectra gas ovens on 05/09/2018 from g. P. Trading, 212, r. B. Avenue, gariahat market, new complex basement, stall no-b -41, kolkata 700019 (Ph no[protected], mob no-[protected]). It is very sorry to inform you that from the day of purchase i am facing many problems for operating the ovens. The knobs are frequently becoming very tight and becomes very difficult to move the knobs and there is always possibility of breaking, the small middle burner is so tight that it becomes very difficult to open the burner for cleaning....
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove glass frame 4 burner

 dsgrace on Oct 3, 2018
I purchased gas stove glass frame on 1st September 2018 from sunflame service centre, Hyderabad. At the time i received damaged piece and same has been inform to them.
They told we replace the piece. Today 3rd October they didn't replace the piece.
I called so many times every time they say replace the piece.. but till now it has not been replaced.
Gas stove is highly useful thing in daily livelihood. They should not understand customer's problems....
Complaint comments  Read comments Complaint category Products & Services

Sunflame Enterprises — three burner automatic gas chulha

 amitsingal08 on Sep 20, 2018
Last year i have purchased three burner automatic gas chulha with five year warrenty. One of its burner is not working properly. I have already complained about this to your customer care on date 05.09.2018 with ref no. All[protected] but no technician visited till today. I am very disappointed with your service center customer service. My wife is suffering alot in cooking. Now i am regerting for chosen sunflame at time of purchasing. Your customer is worest. If you can, please solve my problem immediately otherway i have no hope to sunflame company....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — not getting proper service

 Ashok A bordekar on Aug 31, 2018
Dear,
We purchased 3b - 3 burner lpg gas cooktop on 10/6/2018 from m/s vayu rakshak station canteen dehu road pune. During installation from your m/s gruhini kitchin service pune, middle position gas burner (Small burner) found leakage. After repeated follow up also not giving the service and problem is not resolved till date. Now almost 2.5 months over. Now what should we do? Should we complaint at grahak seva munch or any other option that we are thnking. But before that we want to complaint at your end. So request you to look into and resolve the issue as early as possible. Thanking you...
Complaint comments  Read comments [1]Complaint category Gas Stations

Sunflame Enterprises — my sunflame kitchen chimney producing great noise

 sunitaag on Aug 10, 2018
My name is sunita agrawal. I am from mathura. I have purchased a sunflame kitchen chimney on 13/08/2017. When i installed by concerned person, from that day it is producing a very big sound continuously. I am feeling a lot of inconvenience. When i called toll free no. [protected], it is not getting connnected every time from every mobile operator. Before it, i have written complaint many times. But no response is there.

Invoice no. = 190...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — no customer service

 giri77 on Aug 10, 2018
Our sunflame chimney got repaired 3 months back. We contacted the toll free customer care no and they provided a technician no from coimbatore. We contacted the technician and said the complaint. They visited us after 10 days and said the chimney ic board got damaged and has to be replaced. We said ok and the technician went. After one week we contacted the tech to know the status. He said its in transport and once we receive the board we will come. After that we contacted several times and he said the same reason. I reported this to sunflame facebook and twitter page but they didnot respond till...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sunflame Enterprises — sunflame crystal 4 burner gas stove getting fire

 amitgorg on Aug 2, 2018
I purchased sunflame crystal 4 burner plus DX bk gas stove from Gupta kitchen appliances Rae barely on dated 01_08_2018 and connected to gas cylinder on Dated 02_08_2018. When I use it after 5 minutes it caught fire I got surprised to see it. Such type of irresponsibility which could lead to dead accident from such a big company is dangerous . License should be cancel for such type of careless and irresponsible business nature. Life is precious....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — sunflame chimney service in amc

 Anjali Alag on Aug 2, 2018
I have taken amc for one year from september, 2017 for 6 services in a year from authorised service centre, hacc agency, a-1/40, sec.-4, rohini, delhi-85. The service centre has provided only 3 services till 2.8.18. I always telephone the service centre for these 6 services but he don't bother. Every time, he told me over telephone that he will give all the 6 services. Please take strong action against this service centre and the remaining 3 services should be given to me for the sunflame chimney....
Complaint comments  Read comments [1]Complaint category Appliances

Sunflame Enterprises — 4 burner cook top

 mirage67 on Jul 16, 2018
I bought a Sunflame 4 burner cook top from Big Bazar Ambience Mall on 14 November 2017. On bringing it home & connecting it i found there was a gas leak & it was a very strong smell. I called the gas company & they checked the inlet valves but they were all perfect. Then it was found that the two burners on the right had a leak even when the knob was switched off. In the attached email screen shots you can see that i have contacted them from 27 November 2017 & till date they have not responded...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove getting fire.

 vipultalesara on Jul 12, 2018
I had purchased "sf ss gas stove spectra 3b ss" from sangeeta steel house (surat, gujarat) on date of 27 june 2018 after using 13 days on 11 july 2018, stove is burning from bottom, most part of the stove get burned. There might be some big accident could happen, so i approached to company for replacement but the seller denied for replacement .

So i request you to consider my problem regarding replacement of gas stove. As soon as possible.

The bill details and burn gas stove image is attached....
Complaint comments  Read comments Complaint category Other

Sunflame Enterprises — gas with four burners

 Sunil Mane on Jun 29, 2018
Bought new gas 4 burner on 18th june. It’s not working since the day i bought. Did 100 calls till day no proper response. First no one lifts the call it’s goes on ringing then if someone does they transfer your cal without listening to u and it’s goes on hold for more than half hour. If u try again they lift and responde with hopeless answers. Please do call me... [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — replacement

 Simanta Pinkoo Bhuyan on May 29, 2018
Glass top gas stove Burner purchase from Amazon online shop. ..on dated. 11/01/18. Order. No:[protected]. Rs. 2844/- Product : GAS Stove 2 Burner-Pride BK (Sunflame). Serial No: 17 L 076364. Round spot more on the Glass Top. Please solve my matter. You are not response till day..already send many emails but you are not response. Replace my gas stove burner immediately, Already i have received replacement letter from Sunflame, still not replace...Thanking you, Name : simanta bhuyan. (Customer) chandmari housing colony, lig-b-401, chandmari colony, Guwahati -781003 (Assam). Contact No.[protected]..Thanking...
Complaint comments  Read comments [3]Complaint category Other

Sunflame Enterprises — sunflame cooker hood amaze 60 auto clean dx chimney glass top

 DeepthiSajja on May 26, 2018
Sunflame cooker hood amaze 60 auto clean dx chimney glass top got broken on feb 4th. From 6th feb we have kept calling sunflame they told with in 10 days we will get glass and fix it. Till now that 10 days did not completed. I started mailing them from april 2nd 2018 on 9th may technician came to see what is the issue, they told they will fix the glass top with in a week or 10 days but till now no one turned up. We are calling them constantly but everytime they say it takes another 1 week to get the glass top. First service center did not do well it seems so in april mid they gave the service center...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sunflame Enterprises — sunflame three burner gas stove problem

 Ashok Tanwer on May 20, 2018
I purchage three burner gas stove just three months ago it creats problem as it burns toughen glass broken please send your experts to check the gas stove please
You are hereby requested please send your service engineer to check problems my address p no 912 ganesh nagar main niwaru road jhotwara jaipur rajasthan sir i have already lounge the complain to shopkeeper where i was purchaged but unfortunately he did not repaired it and the problems are same...
Complaint comments  Read comments Complaint category Police

Sunflame Enterprises — glass cooktop bursted

 Gkhannag on May 4, 2018
I purchased the sunflame glass cooktop 4 months back. While cooking vegetables, the glass on the Cooktop suddenly bursted and small pieces of glass injured the face.

Thank god the injury was small but it could hit the eyes as well. This is big quality issue in Sunflame glass Cooktop. Request you to please replace it with a new steel Cooktop
My contact number is [protected]...
Complaint comments  Read comments [2]Complaint category Other

Sunflame Enterprises — purchase and installation of chimney

 Mkgoelca on Apr 22, 2018
I purchased chimney innova auto clean from shri krishna enterprises saharanpur vide bill dt 18.4.18 alongwith burner. The shopkeeper promised to get the chimney within 24 hrs and told that company representative mr pandey will contact you. I have the worst expeience during last 3 days. None of the person from company contacted and despited repeated call no one attended. Now we are being asked to pay rs 1000/1500 for installation of chimney. I have already conveyed my bad experience to number of persons in my contact. The chimney is lying at site. I thought the company to be of big repute but my...
Complaint comments  Read comments [1]Complaint category Products & Services

Sunflame Enterprises — mixer grinder

 chendhukc4u on Apr 21, 2018
I had purchased a sunflame legend mixer grinder (Serial no 15emj05364) from army csd canteen on dated 05 april 2016, the mixer stopped working suddenly,
So i approached sun enterprises, gandhinagar, bholakpur, secundearbad 50003. For service on 3 feb 2018, they checked / inspected by technician and as per him motor winding burnt/not working and due to warranty date is available upto 05 april 2018 it is serviced or replaced free. They received the item receipt no -383. And the delivery date given as 24 feb 2018 as per receipt.
On 26 feb 2018, i've got call from agency that due to our...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — regarding rotimaker heating panel

 Gauri89 on Apr 18, 2018
I have bought rotimaker on 4th december 2017.
I have complaint so many times from past one month (exactly from 9th march 2018) regarding rotimaker heating panel issue via mail on mail id customercare@sunflame.com. I have not get any call from sunflame regarding my issue.
Sunflame having worst customer service.

First of all rotimaker which i brought is faulty from day one.My first complain is about indicator issue, which is solved by your service person. After servicing new issue arises as rotis are not cook properly. Indicator get off fastly, so temperature is not maintain...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sunflame Enterprises — stove

 dkhrna on Apr 13, 2018
Dear customer, thank you for contacting sunflame, your complaint has been registered with ref no-del[protected]

Hi all this is just a information that never purchase any of the sunflame product as their after sales service is just pathetic and even worse than pathetic i can say, you struggle weeks to get the complaint logged (As their customer care number always remains busy no matter what and local service center does not respond to the calls) and once after all the struggle you get a complaint number they take it weeks to attend that complaint with a possible poor service they can...
Complaint comments  Read comments Complaint category Appliances

Sunflame Enterprises — gas stove not working

 Er Roupi Arora on Apr 11, 2018
Dear sir/madam,

I have purchased a gas stove few days ago and now i am facing a problem with your product. First thing, its very bad! Problem started in few days. Second thing, i called on number[protected] and no one is picking my phone.

I tried another way and called to my area service center in bathinda (Phone number:[protected] but no one reached at my home for repair my gas stove. I am writing you email last time. If you don't do anything tell me. I will file a case in consumer court against your company.

Thanks & regards,
Roop jatinder
Complaint comments  Read comments Complaint category Utility Services

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