Butterfly Gandhimathi Appliances — Matchless pro

Ravindra Nathan

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 110078
Website:	www.butterflyindia.com

Kind attn., butterfly customer services,

Re: butterfly matchless portable wet grinder as under:-

The machine is terribly noisy. Drum is leaking. Complaint already forwarded. Service person came for checking. Company seems to be sleeping after taking hefty amount for a defective product. Other colleague brought along with me is also not the least satisfied.

Require immediate replacement with a brand new non defective and thoroughly checked grinder.

Butterfly is trying to resolve issue by pasting some gum over the leakage and keeping utter silence about the roaring grinder. This is not acceptable to me.

Take back your third rate faulty product and refund my money with interest and bank charges, else require immediate replacement with a brand new non defective and thoroughly checked grinder.

Thanking you
With regards

Ravindranathan
Mobile: [protected]

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Dec 18, 2016

Updated by Ravindra Nathan I strongly feel all butterfly official are computer illiterates; never read or reply emails….just not the least bothered about their customers…even go to the extent o[censored]sing non food grade things inside the wet grinder….God alone can save their customers….

Dec 18, 2016

Updated by Ravindra Nathan -:Bill No : 32462 - Dated 17/08/2016 Shree Balaji Traders, Dwarka, New Delhi:-
The machine is terribly noisy. Drum is leaking. Complaint already forwarded. Service person came for checking. After three four days he came back with araldite gum. He made a layer inside the drum and advised my wife not to use the grinder for 4 – 5 days!!! I was not at home.

Wonderful!!! Is araldite a food safe product? On what basis your service person is doing such dangerous things? How can he tell my wife not to use the brand new grinder brought at a hefty price for 4 – 5 days? In this is quality of product you people are selling and the casual and poisonous way you people are treating the customers?

Take back your third rate faulty product and refund my money with interest and bank charges, else require immediate replacement with a brand new non defective and thoroughly checked grinder.

Thanking you
With regards

Ravindranathan

Ps:- I strongly feel all butterfly official are computer illiterates; never read or reply emails….just not the least bothered about their customers…even go to the extent o[censored]sing non food grade things inside the wet grinder….God alone can save their customers….