[Resolved] Butterfly Gandhimathi Appliances — Glass Top broken with noise

Raja.raze

from Chennai, Tamil Nadu

Address:

Kanchipuram, Tamil Nadu

Dear All,

We would like to brought this incident to your notice regarding a Butterfly Glass Top gas stove. Today afternoon around 1 PM Glass Top of the Gas stove broken in the pieces with heavy noise, ladies at home got petrified and ran out of the house.
Its a great disappointment for us to experience such incident with Butterfly product, which we have trusted all along. The Customer service representative are requesting us to wait for next two day to come and address the issue, which is really annoying. we bought it in the month of April 2011 at west Mambalam and we have the bill & Guarantee card.

Regards,
Raja

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jayanandan

from Ernakulam, Kerala

Butterfly Cooker — Damaged item sold

I purchased one cooker from reliance retail shop at potamal Calicut(Kozhikode), with in a week the fiber part of the handle
broken and color changed inside. yesterday brought the same the shop and asked to replace or repair.
The shop keepers arrogantly answered they were not responsible for any damage of the products. customer
should direct to complaint the manufactures and bring the same there only. I gave the cooker to them
for replace/repair, they didn't gave any receipt. The guarantee card is keeping myself.

marees123

from Bengaluru, Karnataka

same problem happened in my house also today. the glass suddenly shattered and fell all around in the kitchen. I wouldnt recommend this glass-top stove to anybody due to the huge safety issues posed by them