Buy Kart Shop — Showing good quality of product and sending cheap quality of product

Website:

buykartshop.com

Hi team,
I have order the product but I got the different product with low quality and the service center number [protected]/ [protected] which is provided to us is always say busy and when it get connect they cancel the call or not receiving our call. As i also get a call from this number [protected] as the confirmation but when i am trying to call they are not responding. I send a mail and I got a request Processed mail and with ticket no:
Request Processed. Ticket no. 4125.
In the mail they mention send details so I have send my details as I mentioned below:
order details are: Branded combo of 3 SLIM-FIT PARTY WEAR PREMIUM COTTON SHIRTS, Order I'd: BKs20058, tracking ID PGNC[protected], date of order[protected] and Contact number [protected]
Registered mail address: abhijeetkr.[protected]@gmail.com
I want to return the product as I got the different product as show in Web page.
They are using such a fake product and doing fraud with customer as they show images on Web page with good quality of product but the sent very quality product so please take an action other wise we are going to raise FIR on this fraud website. They also not mention their contact details and while order the product there is no option for return or cancel option.
Please take a serious action as they are cheating with many customer as you can also search in Facebook.
If you have taken action please reply me on my mail id: abhijeetkr.[protected]@gmail.com

Regards
Abhijeet kumar
[protected]