Buzzmeeh — no transparency and adherence to time commitments

Address:	122018
Website:	Buzzmeeh.com

I had called up buzzmeeh for the problem with my ipad mini - unable to power on the device after complete battery discharge.

They mentioned that most likely the battery needs to be replaced. They picked the device with a sla of return after repair by end of next day.

They delivered the device through an agent after 3 days and the agent requested for the service fee. I requested for the replaced battery as there was no other way to check if the battery has been actually replaced or not. And i also requested for the gst invoice for the repair as the device is an asset of my company.

The agent made me speak to one of their executive rahul who clearly stated that they do not return the replaced parts and the gst invoice will be issued after receipt of the payment.

On my insisting that the payment will be made immediately once i receive the replaced battery and the gst invoice, he requested the agent to take back the replaced ipad. I simply apologised for returning my asset.

Instead of arranging for the replaced battery and the gst invoice, the response from mr. Rahul was through a sms below:

"we are unable to serve you in future anymore due to high misbehave with our executive at your place.. We placed you as defaulter customer.. As any case in future i[censored] r misleading us as a new customer with new booking without giving us your detail turn as legal action"

Taken by surprise, i called up the agent who came to deliver the device and apologized if i had been abusive. Now it was his turn to be surprised. He denied me having used any abusive language. For anyone interested, i have the recording of my phone conversation with the delivery agent.

Now, you decide if you would prefer to use the services of buzzmeeh.com