BWSSB — additional amount during lockdown

Address:	Bwssb. Doorvaningar bangalore
Website:	Bwssb.org

I do not have borewell in my premicess and when i took connection the engineer also checked. And in previous bills also s. C for borewell was not charged. But this month they have charged 1000 as s. C for borewell which i dont have. I raised the complaint online and sent mail also to rectify the bill. So that i can pay. But no response. Cannot visit the office due to lock down. And customer care no is just putting on hold. If i want to write a letter for cancelation of sc why should consumer do it. With out inspection how did they charge it. My rr no is e-378321