BIG FLIX Complaints & Reviews

I have an issue using the big flix app i did subscribe but iam unable to use the website it states to subscribe the first subscription is not yet completed in fact i was never able to use the app mainly on my android tv i hope you can rectify the situation for once and for all so i can use the app the email i use to log in is [protected]@gmail.com iam located in ireland telephone no 353 code for ireland[protected]

Icant use the big flix app because though i have subscribed it still states subscribe in fact from the start was never been able to use it if you subscribe then you should be able to use it i feel there is a glitch on the website in which the engineers or technicians could fix i use this app mainly on the android tv but all the different versions laptop kindle etc show the same issue i feel you can sort this issue and i can use it as i should be doing so excuse if i opt for the wrong info to put in for eg iam not a company my telephone no is 353 code for ireland[protected] the email address for the website i l use tolog in is [protected]@gmail.com

I took a new Zync 7"inch tab and it had this application called Big Flix Installed in it. They gave me a free voucher to view movies online for 1 month for free. However i had to validate the voucher number by paying them Rs.1/- . However after i paid Rs.1/- this application was supposed to be activated but it never worked on my Tab not PC and i had to uninstall the same and written emails to big flix customer care stating this app was not working. They failed to respond. Now i am getting charged Rs.249/- mothly rental without my permission / notice on my credit card. When i approached the bigflix customer care they are stating that the amount cannot be reversed and that i need to use this service on a different android phone or my PC. This is a stupid / fake website and many people have got cheated i guess, even me now. I would post this compliant in new paper as well as my father works in the press. This is my last notice to Bigflix team to reverse back my money. My user id - s.[protected]@gmail.com

My mistake was to avail an offer from PayTm and subscribe to Big Flicks for 1 month at charge of just Rupee 1.
The strategy behind charging Rs.1 by the company is to take credit card details of the customer and then secretly enable auto renewal of the subscription charges.
I came to know when received an SMS debit of Rs.249 from my credit card company.

I have not used their subscription even for a day. The best part, Big Flix even don't have a customer care number on their website.
So I emailed them on [protected]@bigflix.com.

Their reply:
'With regards to your query, we would like to inform you that as per our standard terms and conditions mentioned clearly at the time of sign up you have given us consent to renew your subscription'.

The standard terms and conditions which generally is hidden with just no option to us but to click on 'I Agree'.

The company Big Flix company is earning BIG money using this trick.

This is regarding cheating by Big Flix. First of all , I must say, its my fault as i subscribed a reliance product.
I started a Biglix rental subscription last year @ Baner, Pune store with 1 Disc plan and a deposit money of Rs 350. When i planned to renew the subscription on
28th March 2011, a guy at Baner store asked me to pay just Rs 700 for 3 months subscription. The bill was not at all transparent as it mentioned Rs 700 and Deposit Rs 300. When i asked why deposit amount is mentioned in the bill, they said since its renewal of subscription, we have to highlight deposit also. But they cheated me in such a way that my deposit has been included as subscription and now they are saying, your subscription was not of Rs 700 but of more than Rs 1000.
I have been cheated.
-Srikant
Bigflix Subscription number 41730116

I have registered my membership in bigflix library located at AWHO colony near dimond point. I have visited the said library on[protected], with an intention to by a cd of new movie, but after entering the shop i,learnt that it is a library of DVD giving on rent, The shpkeeper soggested me to take membership in bigflix on payment of Rs.3500/- and he advised me that they will provide DVD with unlimited service.He also gave me AIR TICKET BOOKING REQUEST FORM FOR COUPLE. He suggested me that we will get free of cost of Air ticket for couple for one time travell.He told me that on Air bag is free on taking membership.But he requested me to take delivery of the bag next day as there is no stock.But on reading of theterms of Air ticket, i learnt that i have to submit the reqisition for booking along with a DD of Rs.2998/- and with necessary perticulars. But the shopkeeper supressed the fact of enclosing the DD.He has delivered me a DVD of VARUDU, which does't play due to scraches on DVD. On gibing the message they pickedup by delivering the DVD of Darling movie but it is also does't play. I send several messages to Big flix to pickup and and deliver new cd but no response tlill today.So it is clear case of deficit in service and cheating the customers.So i have decided to submit this complent for necessary action and damages.

GUYS DONT BUY BIG FLIX....ITS A RUBBISH COMPANY, I HAVE TAKEN 6 MONTHS MEMBERSHIP OF BIG FLIX AND ONCE U PAY THEY WILL FORGET U. U WILL NOT GET ANY SATISFIED RESPONSE FROM CUSTOMER CARE, DELIEVERY BOY WILL NOT COME TO UR HOME AND WILL SAY THAT NO BODY WAS AT HOME ETC ETC....KEEP AWAY FROM IT...
[protected][protected][protected][protected][protected]--------

This is kedarnath from Chennai , I have my membership with bigflix from past 2years in 1 disc unlimited plan.

After closing there stores at chennai I am facing problems for delivery, pickup and wrong despatching . I made several complaint through Mail & over Phone to customer Care . till today I am facing the same problem . In chennai distribution centre is very . from them we will not get any information . on Jan 9th they made a delivery of one movie till today it was not despatched in this week this is 2nd time . If I ask customer care simply they transfer the complaint to Mumbai cc . we will not get any response. I want to know how to approach the higher officials .

On 14th august,a special promotion was going on at E-Zone, Jayanagar ,Bangalore ,where a big flix representative explained to me that we had to pay the rental only and not any deposit. This was the offer.I was made to fill up a form and pay 375.00 to the cash counter for which i was given a vat invoice cash memo no t11/1928.I was told i will recieve an activation message on my mobile in 2 days.After it did not come for a few days ,i have made several calls to there call centre and have escalated the matter also.On 14th sept ,i recieve a call from their operations manager one Mr.Rajeev,who stated that i should persue the matter with e zone for they have not recd this payment.Is it the duty of the customer to find out why vendors appointed by Big Flix have not paid them,He insisted that it not their responsibily to collect payments from there outlets? God alone knows what happens to there collection.He also stated that they not keen on expanding their customer base. Then why the promotion.I have spent many man hours complaining as everytime the answer would be we will look into it and call and call would never come.
This is Relaince ,where every staff is so arrogant that they dont give any response to customer complaints.They cant solve a simple problem of collecting money from there own appointed dealers and ask their customers to do so .They are also willing to antogonise the customer but not take up work which can solve the problem in minutes.
Be careful with dealing with Big Flix.They are not equipped to service their clients as they have sub standard systems and a management which does not care about its customers.

Referring to the above account. I had signed up for big flix on 29th january. I paid my subscription charges of Rs. 699 by online net banking. After checking my bank statement I was appalled to see two debits of Rs. 699 towards ccavenue. I do not know how two debits can be made for one account subscription. I called up customer care to inform them of the same and also sent an email to customer care. I was assured of immediate reversal and credit of 699 into my account. Until today no changes have been reflected and I have not been reimbursed. It is over a month since I have not been paid back funds which you have wrongly debited. I have been calling up customer care since 29th january every single day without any satisfying response. I am made to hear that it is in process and will be reverted soon. False promises of a callback and immediate responses have been made. Even speaking to floor supervisors like srinivas and sangeeta has had no effect. Please note that customer does not have the time to call up and keep asking for the status of complaints. I have to literally beg for my own money which has been debited wrongly on account of loopholes on the side of big flix. It is a clear case of cheating the customer and wrong accumulation of subscription fees. There are several movie renting services available which are on par with big flix. However looking at the reputation and backing name of reliance I chose big flix looking forward to prompt customer service. But my experience with big flix has totally put me off and I will think hundred times before renewing my service next month and will not at all be encouraged to recommend big flix to anyone. It is highly disappointing to receive such kind of response. I hope this is being read by a senior who cares for customer satisfaction. Looking forward to prompt action after literal harassment on the part of big flix. Please make sure Rs. 699 is credited to my account at the earliest or I will be forced to take further action against big flix.

Sincerely,

Devang.

I never got a proper DVD from these guys..wrote them several emails, called them one hundred times...But no use.. I got a broken DVD and now i am being blamed for its condition...I recommend to everyone, never use Big Flix services..They are so unprofessional people, big hoax and liars...

Relaince sucks!

I have experienced lately there services has got deterioated .

They dont deliver in time and have no delivery schedule .Previously the used to deliver twice in a day .

Quality of DVDs which run more are full of scratches and dont run at all .

You write/ speak to them, they give cyclostyle answer .

They do not give the name of the senior staff with whom we can interact to solve the matter .

Thanks

T S Walia

Dear Sir,

After suffering so much from BIG FLIX, I had given the below mail, which is self-explanatory:-

To
The Officer-In-Charge
BIG FLIX

Dear Sir,

Please note that I had booked your service from Big Bazaar, Explanade, Kolkata on 03.01.2009. Your Sales Representative first cheked from your internel list and confirmed me that the delivery address provided me comes into your service area. He had asked me to list a few movies in queue and hand over to him, after doing so he commited me that after 2 days, I will be recieving an sms on my mobile and soon after the movies will be delivered to my doorstep.

Till 05.01.2009, I had not recieved any feed back from your end and hence I called up to your customer care department. Your Customer Care representative informed me that she had not found any such information that the order has been booked and then she took the No mentioned in the card provided by your sales representative, which is 58371170. She also requested me to queue up few movies after recieving an sms.

On 06.01.2009, 20:34Hrs, I recieved an sms from 55454 writting - Welcome to BIGFlix. Your BIGFlix Member Id: 58371170 your password for BIGFlix account is 81366892

On 06.01.2009, 20:35Hrs, I recieved an sms from 55454 writting - Your Queue (movie wishlist) is EMPTY. Sign-in to bigflix.com to create Queue of atleast 25 titles for uninterrupted home deliveries. BIGFlix

On reciept of the same, I logged on to internet and queued up few movies again.

On 07.01.2009, 16:03Hrs, I recieved an sms from 55454 writting - Your Queue (movie wishlist) is 10 titles. Sign-in to bigflix.com or use kiosk at stores to Queue atleast 25 movies for free home deliveries. BIGFlix

I could not understand how can you ask for more before delivering my earlier requirement????

Still I sit back and waited for your representative to deliver the movies

Suddenly on 09.01.2009, 11:02Hrs, I recieved an sms from 55454 writting - We have sent out 'Singh Is Kinng-2008-Big Home V..' for delivery. After watching, sms PICK to 55454 to get the next movie delivered from your Queue. BIGFlix

But I did not recieved any DVD/VCD physically, still I waited like a stupid thinking that you people might have slept and will deliver the movie after you wake up.

But again suddenly on 10.01.2009, 11:00Hrs, I recieved an sms from 55454 writting - We have sent out 'Mon Amour-2008-Shradha Home Video' for delivery. After watching, sms PICK to 55454 to get the next movie delivered from your Queue. BIGFlix

I was totally confused and called up your customer care department, your customer care representative gave me a few false commitment that "he will look into the matter, lodge a complaint, movies will be deliver very next day etc etc..."

I was again stupid enough to believe the words of that bloody fool. And again I waited for that person.

Again on 12.01.2009, 14:17Hrs, I recieved an sms from 55454 writting - Starting tomorrow, all pick up requests received before 7:00 am will be serviced the same day. Call[protected] for details. BIGFlix

Can you reply to this joke that the movies will picked up from my doorstep, which was never delivered at all.

I think you people are very fond of sending sms and hence on 13.01, 2009, 12:07Hrs, I recieved an sms from 55454 writting - We have sent out 'Faltu-2006-Shradha Home Video' for delivery. After watching, sms PICK to 55454 to get the next movie delivered from your Queue. BIGFlix

Suquentially, like a bloody robot I again called up your customer care representative. But shockingly after knowing my customer ID, she asked me, "Sir, our movie is lying with you, should we somebody to pick it up."

I mean, are you here for doing business or making robary?????

But after knowing my actual problem, she again repeated the same story, "she will look into the matter, lodge a complaint, movies will be deliver very next day etc etc...", I informed her that these commitments have already been made to me, she acknowledged that she can see that the complaint is made and the movie will be delivered by next day positively, I also asked what is the solution, if the same is not delivered till next day also? She told by any how, the movie will be delivered by next day.

OK, I again waited till 15.01.2009. But after loosing my patience I again called up your Customer Care department on 15.01.2009. Some picked up the phone and after hearing everything, he told that the area I am staying does not comes under your service area.

WHAT THE HELL???????????

Does reliance do all this fake things traditionally????

Helplessly I am writting this mail and pasting this mail body at http://www.consumercomplaints.in/new_complaint/ to get saved from your intentionally corrupted organisation.

Hope your next generation will try to learn fair business.

Regards,

Sukrit Basu

This is regarding a membership card not activated yet its 7 days from purchase. i purchased a membership card from Big Bazaar under a scheme where i have pay 150 for 2 mnths but big flix not activated my membership card. i called several times & i have launced a complaint also but there is no replay from there side, and no updates about my complaint, i always call them & they said we do work on your complaint.
please suggest what can i do know.