ICICI PRU Complaints & Reviews

I got calls from 91 [protected] & [protected] from Mr.Nitin Sharma & Satyam Singh and few others from his team stating the following:
They work for ICICI Pru. & i had paid only single premium, ICICI pru smart life policy #18263240 on 31 Mar 2014 and that 4 premiums were due, (sent me fake screen shots claiming that the policy is on my name that the policy has lapsed and i can claim the total benefits by paying 4 missed premiums& he...

Irda — pls remove pan no from irda portal

Respected sir,

My name is Gaurav gupta i have joined ICICI Prudential life insurance company limited as an agent 2 years back. I haven't doing any business for that company and also i have taken NOC copy from that insurance company But my pan number still showing in irda portal and it is not deactivated, please deactivate my pan no and remove it from irda.

Applicant name:- Gaurav gupta
Father name:- Vinod kumar gupta
Date of birth:- 13th oct 1991
License no:[protected]

Certificate no -
Type individual
Business information
Insurer name:- icici prudential life insurance company ltd
Agency code :- ICI01377726
Category :-life insurance

Kindly delete my pan number in irda portal. Thank you.

With regards

Gaurav gupta

Icici pru : is it really health savings benefit: (Whole life benefit), no not
At all ….. It is ‘whole life loot’ from the customers and benefit of icici pru
Not of customers, in which icici credit card; bank’s dedicatedly involved.


Public at large, be careful and do not fall prey to icici prudential or icici credit card:

1) on 10th dec. 2014, i sent email to icici pru for discontinuation of policy no. 15065194 and
No reply has been received.

2) inspite of my request, icici pru debited an amount of rs. 15000 / - from my icici credit card and paid the premium due in feb., 2015, which is absurd against my will / without my intimation.

3) i have taken policy in 2011, at that time, icici pru rep convinced me that i get back my money after continuous payment of five year premiums. I paid the premiums same and no single medical claim has been made with icici pru
For reimbursement since then.

4) again 24th april, 2015, when i written for foreclosure / discontinue / surrender the policy, it is intimated that no payment is eligible under this plan, it contradicts the notion of initial stage while selling the policy and in later
Stages. Public is misled and hidden games being played by icici pru and credit card.

6) public at large is be careful, to black list and do not fall prey to icici pru as well as icici credit card.
Tell all my colleagues, friends, relatives, neighburs to dissociate with icici and their products and duping by icici.

Few days back i went to ICICI pru office (NOIDA sec 18) to surrender this policy. I was told that this policy cannot be surrendered. To my shock, officers just gave one mugged answer that this is a health plan and has no surrender clause. They even tried comparing it with a normal health insurance and stated that like in health insurance the premium paid is not refunded back. I tried explaining them that health saver is not a traditional health policy but a ULHP where portion of my money goes to purchase units. I should be entitled to withdraw that money. My talks fall into deaf ears. Next I talk to the agent who sold me this policy , guess what his answer was - Sir since you didnt asked about surrender clause I didnt told you. His next idea was to increase the health insurance cover to 10L (even better way to loose money fast).

The policy surrender clause is a 1-liner that appears at Sec 23, somewhere in the middle of the policy document and very very easy to miss.
Besides the charges on the 20K premium is just too much (more than 5 percent) even without considering the high PAC. In percentage terms your policy never explained the charges that will be deducted. Your agents and your brochure reports just as Rs 60 pm. On annual basis for 20k premium it itself turns out to be 3.5 percent. Here is why this is a case of mis-selling and looting customer's money:
1. "Cannot surrender" clause was never explained while selling policy. The clause is 1-liner mentioned in secton 23 of the policy document.this should have been at top cover of policy document.
2. Considering the charges applied on this policy this policy is definitely for small investors like us. Most of the money just goes as charges. Why ICICI did not explained this clearly while selling the policy.
3. The health insurance is basic plan with high charges.
My case is being registered under call-id 56868680. I am just raising this complaint on public forum so that other people can be saved from purchasing this crap policy.

I visited the Seshadripuram Branch on 29.09.2011 to surrender my Home Assurance Policy, the lady in the counter Ms. Nair gave the application and asked to sumit copy of the ID proof and cancelled chque along with the appn. As I had not carried the same, I checked with her whether I can send the application with all the enclosures through some one which she okayed. This morning 30.09.2011 I sent the payout request along with my person, which she refused to accept and insisted the policy holder to come. Kudos to ICICI ......... I had bad experiences with ICICI Bank and now with insurance............ I have only connection with ICICI with my credit card (stopped using from some time) which now I will surrender and sever with ICICI in toto.

S S RAO
[protected]

Dear Sir / Madam,

today I had recieved a phone call to my mobile no. [protected] from Icici pru Jaipur office tel .no. [protected] at 2.40 pm . The person name I could not remember correctly ,but I think his name was avinash told me about the icici pru assuerd result schemes but after his clerification I refused him that I am not intrested in such schemes and disconnected the phone . but after few seconds he recall me and abuse me a lot and disconnected the telephone . So I request you to kindly take a strong step against that person who is responsible for this.
Awaiting for you reply also.
Thanks
Abdul Salam Sheikh
mob. no. [protected]

To,
ICICI Prudential
India

I am very disappointed, sad and frighten by the way ICICI Prudential’s ethics and procedures at work. I have 1 policy i.e.Policy no. 07184981 with the name of my mother Mrs Munni Devi running with you.
I have submitted the last year premium Rs. 20000- in the feb 2010. But after checking the receipt for the same I found that it is transferred to any other account not in my account. I contacted to the branch manager regarding this and he assure me to solve this within 1 week but its September, almost 7 months gone and still didn't get any satisfactory answer from them. They always said the same thing that we are working on it and will get back to you soon. I requested you kindly have a look on this issue.

Regards,
Jitendra Kumar Gupta
+91-[protected]

Pl. refer to my Policy No.13365849, effective 31st Jan.2010, yrly premium Rs.50,000/- (Rs.fifty thousand only). In spite of several reminders to your Hyderabad representatives, Mr.Kishore, Mobile:[protected], Mr.Sudhir, Sr.Manager, Mobile [protected], the policy document hasn't been arranged to be delivered to me as yet. Pl. do something URGENTLY in the matter.
Aside from this, I wish to inform you that my request for Health Policy hasn't been considered favourably on medical grounds, I'm told. Based on the advice of Mr,Kishote, I paid Rs.100/- accompanied by an application for having a copy of the medical reports, incl. TMT report of Elbit Labs, Hyderabad. After sometime, copies of the reports, EXCEPT TMT report, were sent by your Mumbai Office. Despite several requests to your Hyderabad representatives for sending me the copy of the TMT report, nothing has been done for over three weeks, although Mr.Sudhir keeps promising action in the matter. I need the copy of the TMT report to consult a super specialist for treatment, if necessary. Pl. therefore initiate IMMEDIATE aaction in this regard.

I ask 3 thinks
1) How much Amount i have deposit to icicipur. Reply they do not have such details and not provide as below email.
2) they collect two ecs in 1 same month. without informing me.
3) they stop my ecs without and cancel my policy.


ICICI Reply
=================

I understand that your concern is pertaining to first premium receipt, Insurance Premium Certificate (IPC) and consolidated premium receipt.



In this regard, I wish to inform you that since the first premium receipt is send along with your policy document, the same is currently not available on our website.


With reference to the premium for April 2008 not reflecting in the Insurance Premium Certificate (IPC) received by you, I wish to inform you that to ensure that premium is debited on the premium due date, the receipting for premium collections attempted via Electronic Clearance System (ECS) / Direct Debit was processed in advance. Accordingly the premium due on April 11, 2008 was receipted on March 31, 2009. Hence, the same does not reflect in the IPC received by you.



Please be assured that we are in receipt of the premium amount for the month of April 2008 and the same has been applied to your policy on the premium due date i.e., April 11, 2008. In order to claim tax benefit, you can submit the premium receipt or the consolidated premium paid certificate available on our website.



With reference to your request for having a consolidated premium receipt for your policy since inception, I wish to inform you that the same is issued separately for each financial year and hence we are unable to comply with your request.




For any further assistance, please contact us on our customer service helpline number[protected]MTNL/ BSNL toll-free) or[protected]. You may also write to us at [protected]@iciciprulife.com



Warm Regards,



Arpan B. Premani

Customer Relations Manager