Max Life Insurance Customer Care
Max Life Insurance Co. Ltd.
Customer satisfaction rating: 41%
Submit a Complaint
425
COMPLAINTS

Max Life Insurance Customer Care

Max Life Insurance Co. Ltd.

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Address
Max House, 1 Dr. Jha Marg, Okhla
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
22
down
10
1800 200 3383
[Online Term Plan Helpline]
up
18
down
13
1800 180 5577
[MTNL/BSNL]
up
7
down
3
1800 200 4006
[Axis Bank Helpline]
up
8
down
8

Phone:

Fax:
Fax:
+91 12 4415 9397

Additional info
Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th & 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90 - A Udyog Vihar, Sector 18, Gurgaon (Haryana) 122015

For Life, Health & Group Claims
Max Life Insurance Company, Operations Center - 2nd Floor, 90A, Sector 18, Udyog Vihar, Gurgaon 122001

For Cashless Benefit Claims
Paramount Health Services Pvt. Ltd., D-39, Okhla Industrial Area, Phase 1, Near D. D Motors, New Delhi 110020

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th and 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90-A Udyog Vihar, Sector 18, Gurgaon (Haryana) 122015

View More Information...

Customer satisfaction rating
41%
Complaints
425
Pending
249
Resolved
147
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Max Life Insurance Customer Care related pictures (28)

Max Life Insurance Complaints & Reviews

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Max Life Insurance — Policy surrender amount not received

 mohdyr20006 on Mar 20, 2017
I had Taken a Policy with Max Life in 2013, I have paid Premiums not time for every month till Feb 2017, Now I have Requested for Surrender of My Policy.
I Submitted all Documents at Thane Branch Office on 8th March, & they said Amount will be credited in my Account in 8 Working Days, it is still not credited.
There Customer Care Executives says that Payment has been Initiated on 17th March & Kindly Wait Amount will be credited.

Policy No. 702023235
Mohammed Yusuf Rassiwala
9172324880
9892049509...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Change of policy plan - 128499654

 Nipun Gulati on Mar 18, 2017
Hello,

As discussed in start only you call representatives told me that this is possible and they will change the plan after this.
If I am getting promised by your call representative person and he is telling me that it is possible and all my documents is checked and verified on the grounds of 50 lakh then now how you will not allow me to get enrolled in 50 lakh sum.

The mail is with you only when I told you that I want to change my plan on the date of purchase of policy 16 Feb. So why don't you verify this thing in start only ??

Also I got a...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Frauds by agents claiming to be MAx Life Insurance Employees

 Arup Ghosh Dastidar on Mar 17, 2017
Dear MAX LIFE INSURANCE

I have 2 policies of Max Life Insurance. The policy was taken thru Axis Bank.
The payment for this is through ECS, and it is done through an annual payment. The next scheduled payment for these 2 policies is early April 2017.

Today, 17th MArch 2017, an agent of Max Life Insurance (Nikhil: Phone # 92194 48010) called me and mentioned of a 10% discount, which is typically given to Agents, that would be passed on back to me if I transferred the premiums directly via NEFT to a bank account they would specify.

A 10% reduction...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Fraud carried out on My father's policy [Resolved]

 1712a70 on Mar 17, 2017
I have a policy with max new york life insurance which was taken in May 2009 and the policy number is 398179812. This is basically my father's policy name as Mr Sushil Kumar Sharma. The Agent Mrs Kajal Rathi, Agent code: 251587 told him to pay his premium for at least 3 years after that you can continue this policy otherwise you can withdraw the amount. The company will pay your deposit amount with some advantage, So continuously My father had paid 3 years premium of 80, 000 i.E 20, 000 per annum for 3 years + 20, 000 Policy Amount. Now in Feb 2017 when I consult with their Ghaziabad branch, they...
Complaint comments  Read comments Complaint category Health & Life Insurance

Max Life Insurance — Fraud carried out on self by Max Life Insurance

 Vinayak87 on Mar 16, 2017
Dear All,

Good Day,

Please note, I am having two policies with Max Life ( Policies No.'s - 107509366 & 107508988 ) and was called upon by Miss Sonia Sharma ( Mobile No. - 8447135188 ) on 9th and 10th February 2017 as Max Life insurance advisor and she was having each every details related to both my policies which are actually supposed to be confidential. She told me that there was a 10% Agent Code which was applied on my premium and can be given as discount if payed directly to Max Life. I became sure about her identity as my policy's soft copy was also forwarded...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Surrender value of my policy 837831841

 bjayaguru on Mar 14, 2017
Sir,
I have taken a Policy No. 837831841 as assisted by Axis Bank Chennai Main Branch in 2011. When I taken the policy they informed me that the policy is for 20 years but you can surrender after six years. (If I paid six years premium regularly). Due to my unexpected medical expenses, I decided to surrender the policy since I have paid six year premium totaling to Rs.1, 52, 000/-. I have approached through axis bank to surrender the policy. The person told me that they will call you and inform you about the surrender value after your confirmation only they will surrender the policy. But...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Fraud in name of surrender of policy 874682404

 Shobhan1984 on Mar 9, 2017
Dear Sir,

I have a policy of above number and I receieved a call from your Lucknow branch stating that the above policy is not very useful. They told me that this policy can be surrendered and if I get a new policy with a premium of 40000 than therer will be no deduction on my old policy and also I will get a bonus. Initially I did not heed their advice but I was repeatedly called and also they told all details of my policy my dob, my address and also agent name and code who did the policy. I was asked to send address proof, adhar card pan card, cancelled cheque and a cheque of...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Term Insurance Application Number 128628526

 Partha Pal on Mar 8, 2017
Hi,

I had purchased the online term plan of sum (50 lakhs) paying the annual premium of amount (Rs. 5093.65). After purchasing the same I had my medical done on the same week (Saturday). Next week I had a chat with one of the executive and I was told that the policy has got issued and I would receive both the soft as well as the hard copy within 2 to 3 business days. After that discussion it's more than 5 days and when ever I am giving a call I was being told to wait for another 48 hrs i.e 2 days. Whereas I discussed with few of my know persons they applied for the same policy and...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Refund

 Suraj Prakash Goswami on Mar 8, 2017
I will summit my policy on 21/2/17 .but i want recive my money...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Premium returned after 3 months

 Zydussandeep on Mar 3, 2017
Dear sir /madam
I would say this us new way of fraud.

I paid 99k in month of dec and i got bond also but after 3 months 99k credited in to my account and when i asked customer care they told me that bank has not intake your proposal but i got bond after accepting by bank.

Now they returned money but who will pay 3 months interest and maturity amount.

My number is 9899555050...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — I am not complaining but i want to clarify the exact position

 Navin.h. Gajria on Mar 3, 2017
I desire to take out a policy for my grand son aged one year. I am 69 year old person. i have been informed that i am required to pay the premium for seven years and the policy period of for 74 years. I can surrender the policy after the period of 10 years or so.
I am keen on knowing that if i get the policy matured after my grand son reached the age of 16 years whether how much i will get. i am been informed by your call center executive that i may even get the amount which would be less than the premium paid. is it right or wrong.
if this statement is right, then why do you provide...
Complaint comments  Read comments Complaint category Public Transportation

Max Life Insurance — Fake Call

 bosu babu v on Mar 3, 2017
Dear Sir,

I am got Two phone calls to remove agent code deactivation process from my max life insurance policy 856462155 to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents, and asked me to confirm availability in hometown for collecting the following documents like:

1.Address Proof
2.ID Proof
3.Passport size photo
4.Cancelled Cheque

The caller saying that this year company has gain growth of Rs.18000C, so that company has decided to declaring the bonus value of Rs.1,...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Wrong insurance policy issued to senior citizen

 bipan gupta on Mar 2, 2017
From
R.K Luthra
H.No. 185, Sector -9, Panchkula (Haryana)
Mob. No. 9781731661
To
M/s Max Life Insurance Company
Sector -11, Panchkula.
Dear Sir,
I was issued the above stated policy certificate for Rs. 200000/- Lacs on yearly installment of Rs. 20000/- w.e.f 24.03.2009. I have been regularly paying the installment of premium warth Rs. 20000/- till the year 2013 (5 Installments). The total amount comes to Rs. 100000/-
I would like to draw your attention to the aforesaid policy document that when I came to your office I was...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Inquiry for the remaining amount.

 Boto Naga on Feb 28, 2017
Respected Sir/Madam,

I Mr.Yehota Sema opened an insurance for myself in Max life insurance for 11 years. My policy no is- 267223808. I paid all my premium. My insurance got matured and I received a final cheque. But when I calculated the amount, it is coming less than what I saved. Therefore I would kindly request you to look into this matter and tell me where my remaining balance is ?

Thanking you.

Yehota Sema...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Fraud transaction

 Arnav Dayal on Feb 24, 2017
On 21.10.2016, I received a call on behalf of Max life insurance & on that call basis, transferred Rs. 53175/= in MAXLIFE A/C NO.131200101014927 thru UTR in Corporation Bank NAWADA BRANCH NEW DELHI Vide UTR TRANSACTION REF NO. – 629516610265 .

Later on, I came to know, it's a FRAUD CALL and immediately reported to Ms. Meenakshi, Branch Manager, Corporation Bank Nawada branch, DELHI on 25.10.2016 & give a letter about this Fraud and she ensure that they have freezed the concern bank account no. 131200101014927.

They did verification at their end and found that it...
Complaint comments  Read comments Complaint category Banks

Max Life Insurance — Companies agent tell me wrong plaplan of 7 years and tell me the plan is 1year you can withdrawl

 Shashank Dixit Samazwadi on Feb 22, 2017
Company's agent has said that the plan is 1 year and after the completion of 1 year you can able to withdraw your money after 1 year I wentwent branch visitbranc and manger said that you cant withdraw your money until the completion of lock in period.
I am asked what is tha time period of lock in period he said that tha lock in period is 5 years and anywhere in my policy bond not mention the lock in period is 5 years. And now my funds value is 36094 rs and I inverst 40000 rs he said that 36094 rs is pay after 5 years how foolish I am 40000 after 5 years get 36094 fraud compny please take...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Term Insurance application cancellation

 slbadgujar on Feb 22, 2017
Hi,

I have purchased Term insurance plan online from Max Life insurance company website on 25 Jan 2017. After that I suppose to upload require doc. and get my medical done. But their provided link is not working. Hence I sent one mail for correcting this technical issue.

I even call to their customer customer and sent the mail for this issue. After continuous follow-up for this issue, when i did not get any corrective action from their end. I decided to cancel my application on 6 Feb. I sent mail for their max life provided mail id for this request. They acknowledge...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — Max life monthly income advantage plan [Resolved]

 hpradheep on Feb 17, 2017
Hi sir/ madam,

I have raised a complaint about the agent who has given me false information about the policy and made me to invest my hard earned money in max life insurance. It is almost 7 days i have raised my complaint, but till now i did not get any response.

I need a resolution and return the amount i have paid.

I kindly request you to "cancel my policy and return my hard earned money back".

Please find my policy and query reference details below.

Policy no : 130055445
Name : pradheep h
Policy name : max...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — Call Regarding Remove agent code from policy.

 Abbas Malek on Feb 17, 2017
I am getting calls to remove agent code deactivation process from my max life insurance policy to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents. The caller asked me to pay 26, 000 and said will remove agent code from my policy. The caller said his name was Monica and his phone 09210509771.In the above is for your information and provide me necessary guidance in this regards....
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — Policy #265543959 [Resolved]

 sbanerjee on Feb 15, 2017
Reference to policy # 265543959, Name of base insured wrongly wrote Mr. Pranashi Bandyopadhyay, Gender Male to be corrected as Ms Pranashi Bandyopadhyay. Gender Female.I have requested Axis Bank, Barasat Branch who is the coordinator for the scheme with Max Life Insurance, but no fruitful response received.

Regards

Sadhan Bandyopadhyay
Tel # 00971504506396
Email ;sadanem@emirates.net.ae...
Complaint comments  Read comments [1]Complaint category Insurance

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