Max Life Insurance Customer Care
Max Life Insurance Co. Ltd.
Customer satisfaction rating: 68%
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844
COMPLAINTS

Max Life Insurance Customer Care

Max Life Insurance Co. Ltd.

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Address
Max House, 1 Dr. Jha Marg, Okhla
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
122
down
42
1800 200 4006  [Axis Bank Helpline]
up
39
down
26
1800 180 5577  [MTNL/BSNL]
up
21
down
14
1800 200 3383  [Online Term Plan Helpline]
up
34
down
32

Phone:
Phone:
up
49
down
27

Fax:
Fax:
+91 12 4415 9397  

Additional info
Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th & 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90 - A Udyog Vihar, Sector 18, Gurgaon (Haryana) 122015

For Life, Health & Group Claims
Max Life Insurance Company, Operations Center - 2nd Floor, 90A, Sector 18, Udyog Vihar, Gurgaon 122001

For Cashless Benefit Claims
Paramount Health Services Pvt. Ltd., D-39, Okhla Industrial Area, Phase 1, Near D. D Motors, New Delhi 110020

Corporate Office
Max Life Insurance Co. Ltd., 3rd, 11th and 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurgaon (Haryana) 122002

Operation Center
Max Life Insurance Co. Ltd, Plot No. 90-A Udyog Vihar, Sector 18, Gurgaon (Haryana) 122015

View More Information...

Customer satisfaction rating
68%
Complaints
844
Pending
79
Resolved
554
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Max Life Insurance related photos (78)

Max Life Insurance Complaints & Reviews

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Max Life Insurance — premium amount charged more

 Ganesh_Prabhu01 on Jun 23, 2019
Hi Team,

My policy no.[protected] has been charged with ₹7600+ as a premium where that has to be ₹6200 according to the premium calculated by the customer care representative on phone.

I tried reaching out to Max Life on twitter but no response given to call back.

Reaching out for help via consumer complaint forum.

Request Max Life to call me back and validate this or else I'll be forced back to take back my policy.

Thank you.

Regards,
Ganesh Prabhu...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — formalities

 Vedant h on Jun 20, 2019
मैंने[protected] को आपकी कंपनी का 1 करोड़ का टर्म प्लान online लिया हु, जिसमे आपके representative ने दी हुई जानकारी proposal form में न डालते हुए, सभी जरुरी जानकारी गलत भरी है, फिर क्लेम के वक्त आप लोग बोलते है कि हमने आपको गलत जानकारी दी है, 8 दिन से झूट बोल रहे है कि दूसरा...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — false information provide by agent

 [email protected] on Jun 20, 2019
Dear sir/Madam
i took policy from your company
agent told me that your policy yearly premium is changeable
and you can change it from next year as rs 5000 per year installment instead of paying 25000 per year .

but now i got to know that there is no option in change of premium .

i had so many mails regarding this but i didn't get any satisfactory response from your side .
more than 3 times i mailed still i am getting no proper response

please refund my first year installment of rs. 26125
and close my policy
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — I need full amount as surrender value

 Mahgaikw on Jun 19, 2019
Hello Team,

I have issued max life insurance pollicy, below are the policy detaills

Life Insured Name - Mahesh Narayan Gaikwad
Policy Number - ******486
Issued date - 30/01/2016
Plan name is - Max Life Monthly Income Advantage Plan - 15 Pay.
Premium amount - 61533 rupees per year

When I issues policy, I was told that I will get lumpsum amount of 11 lac rupees after 15 years and 9500 per month till policy maturity date.

But now when I checked policy details, I found that I will receive lumpsum amount after 25...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — fraud calls??

 saroj jhijaria on Jun 17, 2019
I am a life insurance policy holdet with your company. Giving you two numbers who called me to claim my bonusamounting to 97K+ which would otherwise be claimed by the agent. I spoke to customer care executives twice before doing any transactions. They wanted me to deposit INR 25700/ of which. 25k would be returned along with the bonus. When I refused, the woman sounded annoyed. On asking office address, she gave Fair Valley, phase 4, DLF 11 and 12 flour. The telephone no in question are Anamika [protected] (listed name Chetan Sharma), Sachin Sharma-[protected]. He is supposed to be from accounts department....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — regarding uan (sir 0109)

 surendradeora on Jun 15, 2019
Dear Sir / Madam
I want to get money out of my provident fund. But I do not have a UAN number. I have a PF number.
So I request you to give me a UAN number.

Name - Surendra Singh Deora
Designation - Manager Sales
Company name - Max New York Life Insurance Company ltd.
Employee ID - SIR 010 9
Branch Office - Sirohi
Date of Jointing - 06th October 2009
PF Account Number - PF -PN[protected]
PAN Number - AKRPD 0077D
Permanent Address - Surendra Singh Deora
S/o Sh.Manohar Singh Deora
Vill- Verapura...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — misled by axis bank representative

 Anish Mohanan on Jun 7, 2019
I started my policy on 19/10/2013 which was a actually a trap by an Axis bank representative stating that the policy will be helpful to us. The yearly premium was RS. 200000 approx. The first three year we managed to pay the premium. But on the fourth year due to the financial crisis was not able to pay and decided to surrender the policy. But at that time they told if you surrender the amount you will get will be much lesser and you will be in loss. The above stated information was not stated by the Axis bank representative at the time of application. Now they have convinced us to take a break...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — wrong details of policy proposed. sales person not responding

 pradeeban sritharan on Jun 6, 2019
Got a policy proposed with the proposal number[protected]. The sales person promised elements of policy that are not as per policy. hence we opted out before the proposal being processed.

Now when i check with the sales person, he tells that the proposal can be issued only after policy issued and no refund is possible.

i would request the customer care team to look into the issue and process the refund asap...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — max life insurance to getting the amount of policy which failed to carry policy due to serious illness

 S S Bhambhu on Jun 4, 2019
I have max life insurance policy[protected] started in year august 2014 the name of shamsher singh of three annually installation but failed to carry forward due to illness in disc problem of which result i was in bed about two years and that time i lost my physical movement. After that my financial condition is not good so which i can forward with this policy. Now i want that my policy be refunded as am not able to continue this policy due to my financial condition after that illness.
Now, i am requesting you to refund policy so that me not to go for other legal forums.
Thanking...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — authenticity of call

 Dr. Shalini Srivastava on May 25, 2019
I got a phone calls from max life insurance ([protected]) to

The caller saying that this year company has gain growth of rs.18000c, so that company has decided to declaring the bonus value of rs.2, 10, 000/- to policy holder a but the amount is being debited to my agent as i have authorised him.

The caller asked me to call nandini sharma mobile number [[protected])...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — pf withdrawal [Resolved]

 laxma reddy Busnagari on May 20, 2019
Dear sir/madam,
With regards i want to say that my name is b laxma reddy and i was employee of max newyork life with emp code hyd0571 for the period of aug 2007 to oct 2008, i have resigned the job but i was not able to withdraw my pf amount because pf no allotted to me does not show in epfo services, i want to know the pf amount for my pf no.

So kindly guide me what is exactly establishment code and region of my pf no so that i can process my pf withdrawal.

Regards

B laxma reddy...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — fraud - data stolen from max life being used for stealing money [Resolved]

 inderpalsingh83 on May 15, 2019
Sir

I am a 100% handicapped person in new delhi. I had to pay yearly premium for my policy no.[protected] with maxlife insurance.

I received call from arti bhalla mob [protected] and then from mamta mob [protected] that as the insurance agent is not contacting me, they will deduct and will give 10% cashback and so i have to pay rs 68097 instead of rs 75000 as premium. When i asked them the details regarding my policy along with my date of birth, they had all the information.

Therefore i trusted them and i transferred rs 68097 through neft from sbi hari...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — regarding surrender policy [Resolved]

 Babula kumar Sahoo on May 15, 2019
Its been more than one month i was surrender my policy[protected] due to some financial issue but still i am not getting any details from bank as well as from maxlife office. As per the axis bank agent i submitted all the documents whtever they are asking for and now they are playing with me and when i called to the coustemer care they are simply telling me ur surrender policy is inactive due to not submit the documents but when i ask to the axis bank agent its totally a different story. And he was saying its all done from his side. Now i don’t know what shall i am supposed to do now? And really...
Complaint comments  Read comments [2]Complaint category Insurance

Max Life Insurance — wrong address in policy documents [Resolved]

 aman5546 on May 13, 2019
Dear Sir
I have purchased a term plan from Maxlife Insurance but they have entered wrong address in my policy documents even after giving aadhar card as address proof.
I have mailed them several times but they have not given me the satisfactory answer.
Correct address is-- "Himanshu Agrawal
C/O- Alka Agrawal, Moh. Pathakwada Near Radhakrishna Mandir
Luharowali Gali
Jwalapur
Haridwar -249407
Uttarakhand "

while in Policy-" Himanshu Agrawal
C/O- Alka Agrawal, Moh. Pathakwada Near Radhakrishna Mandir
Luharowali...
Complaint comments  Read comments [1]Complaint category Insurance

Max Life Insurance — harassment - help in posh by deloitte [Resolved]

 plmoknplmokn on May 10, 2019
I had a call from max life insurance. The telephone number was - [protected]. These people have been constantly calling me again and again and irrespective of polite denial, they continuously bugged me. Today the calling executive was so rude, he literally passed comments in punjabi (They try to speak in hinglish) and banged the phone. They talked about deloitte and that some deloitte partners threw a women nidhi tyagi as bait to save indian company of max life insurance. Posh case was to be proven wrong so this women who is unaware of cruelty she is being subjected to by a group of directors and...
Complaint comments  Read comments Complaint category Society & Culture

Max Life Insurance — policy paper not received [Resolved]

 Kalyan Bala on May 9, 2019
Hi!, my self kalyan bala, my polivy no is[protected], as pet your mail communication policy papers has sent via bluedart courier, still the papers not received, requesting you to please not sent via bluedart because my previous experiance is very bad about bluedart.

Please do the needful for getting the policy papers as soon as possible.

Regards,
Kalyan bala
Alipurduar
[protected]...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — switching funds [Resolved]

 Shashi1963 on May 8, 2019
Dear sir i have a complaint against mr abhishek executive in jammu operation office. I had some issues regarding switching funds but your employee didn't negative response everyday from last 15 days. Now finally switch my funds from online by my friends. But it is duty of your employee. And he said to me that do whatever and do my complaint to my head office i don't care. Please take strict action against him..

Your sincerely

Shashi sharma

Policy no.[protected]....
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — fake call regarding - agent commission [Resolved]

 Swetang Singh on May 2, 2019
Dear all,

I got a call from ajay - from ph no. [protected]. He said that he is from max lyfe insurance company and calling from head office. He was having my policy details. He called me regarding agent commission and amount accrued.
I have been receiving such calls since last one year and every time have been calling the customer care and filing complains against it. I have seen so many similar complains and don't know why the company is not doing anything? Anyways my todays complain no. Is 03041880.
Max life insurance should be fined for being unable to secure their...
Complaint comments  Read comments Complaint category Insurance

Max Life Insurance — about return amount after policy discontinuation

 rgadikar on May 1, 2019
Dear sir,
I have taken life partner policy for ten years already premium paid for eight years. When i asked to manager to cancel the policy and return the amount what i actually paid, but they said only half amount you will get. But at the time of policy initiation, the axis bank executive says that after three year anytime you can withdraw the total amount what you paid for premium.
So i need money can i get the amount as i paid. Or i have to raise complaint...in police or consumer services.
Thanks with regards,
Ramesh...
Complaint comments  Read comments [4]Complaint category Insurance

Max Life Insurance — about the agent service [Resolved]

 Nirvikar Lohan on Apr 24, 2019
I hv purchased policy of max life through axis bank agent in 2012. But since 2012 i have not received any documents about my policy and not even the agent also called me in last 7 years, in my policy agent code is activated any the company will pay the commission to agent against the service while the agent not contacted, therefore i want to delete the agent code and generate my customer code and transfer the commission to my policy account due to the bad service by your agent...
Complaint comments  Read comments [3]Complaint category Insurance

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