BYJU's Complaints & Reviews

From the past 4 month my what is not able to attend the class properly I have complain this many time but no one looks at my concern what they need the need the money and they have taken the money and they are giving no response then tablet is hanging so much the mental say that you will get a complementary tab in the compensation of this 4 to 5 months but we got no reply from their side I have screenshot is call recording and everything from the byju's side.

My Son had taken up the byjus course for 10 th, 11th and 12th from 2021 Dec . Due to So many issues in the system for the last two year he didnot do well in online class. we id so many compliants to resolve the problem, they coulnot It has been a headache of a thing with the customer care and they are very unsupportive.We were also cheated by the service man who sold us the program by stating that we can shift to offline anytime we liked.After buying the program he went completely unreachable and the customer service of Byjus has been constantly postponing . Now we need to refund the course fee or provide access to my younger son as my elder so is not used the course.

Byju's employee called me and explained about course. I enrolled to that course and I was not comfortable that. I cancelled the course 2 months back within 15 days according to Byju's cancellation policy.

But, they have not cancelled the course and they are torcher and demanding full course fee.

I am writing to bring to your attention a matter of grave concern regarding the refund of my daughter's offline course for the second semester of Class-9 offered by BYJU'S. We had enrolled our daughter with BYJU'S for the offline course at their Memnagar center, which was promised to start after Diwali. However, after Diwali, we received a call for orientation at the Iskon branch, which was located far from our place of residence. As we did not want to continue with the orientation at the Iskon branch, we requested cancellation of the registration.

Subsequently, we were informed that the Memnagar branch had started, and our daughter attended it for one day only. She found that the time wasted during transportation and the course was similar to her online sessions, and she did not want to continue the offline course. Therefore, we requested cancellation of the registration on 25-Nov-22.

Despite multiple emails, visits to the center, and over 50 calls to customer care, we have not received our refund to date. The standard reply that we receive from customer care through email is as follows:

"Thanks for connecting with BYJU'S. We've received and registered your refund request and are doing our best to address it. Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected]."

It is extremely disappointing and concerning to see such a lack of responsiveness and commitment to resolving the issue at hand. We have been waiting for a considerable amount of time, and the delay in the refund process has caused undue hardship and mental agony. Furthermore, it is disheartening to note that the details available with the customer care and center are not in line with the current technological world.

Therefore, I request your urgent intervention in this matter to ensure that BYJU'S processes the refund of the offline course fee at the earliest. I urge you to expedite the refund process and take necessary steps to ensure that such delays and unresponsive behavior are not repeated in the future.

Thank you for your attention to this matter.

I am writing to bring to your attention a matter of grave concern regarding the refund of my daughter's offline course for the second semester of Class-9 offered by BYJU'S. We had enrolled our daughter with BYJU'S for the offline course at their Memnagar center, which was promised to start after Diwali. However, after Diwali, we received a call for orientation at the Iskon branch, which was located far from our place of residence. As we did not want to continue with the orientation at the Iskon branch, we requested cancellation of the registration.

Subsequently, we were informed that the Memnagar branch had started, and our daughter attended it for one day only. She found that the time wasted during transportation and the course was similar to her online sessions, and she did not want to continue the offline course. Therefore, we requested cancellation of the registration on 25-Nov-22.

Despite multiple emails, visits to the center, and over 50 calls to customer care, we have not received our refund to date. The standard reply that we receive from customer care through email is as follows:

"Thanks for connecting with BYJU'S. We've received and registered your refund request and are doing our best to address it. Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected]."

It is extremely disappointing and concerning to see such a lack of responsiveness and commitment to resolving the issue at hand. We have been waiting for a considerable amount of time, and the delay in the refund process has caused undue hardship and mental agony. Furthermore, it is disheartening to note that the details available with the customer care and center are not in line with the current technological world.

Therefore, I request your urgent intervention in this matter to ensure that BYJU'S processes the refund of the offline course fee at the earliest. I urge you to expedite the refund process and take necessary steps to ensure that such delays and unresponsive behavior are not repeated in the future.

Thank you for your attention to this matter.
From:
Arvind Oza
[protected]
[protected]@amneal.com
[protected]@gmail.com

We have cancellation our subscription of byju's. They have processed our cancellation of subscription on[protected] through mail and agree to refund our amount within on week. But we have not got the refund till date and try it lingar on.

Hi
I am complaining in regards to the cancellation of my course which I opted for. I registered for UPSc, and would not be able to continue. I have been trying to reach my counselors through calls and messages but they aren’t even responding back. This is a very unacceptable behaviour. I have done an initial payment of 15000rs through upi on 4 March. Also there is a loan sanctioned for over 1lac rupees through my mother’s account whose first instalment is due on 7 April 2023. Moreover, I have not received any material and neither want it to to be delivered. These counselors were so so eager to get me registered and not even answering a single call right now. I requested them to proceed with the process of cancellation of the course and process the refund of 15000 rs but no one is reverting back. i called them and emailed them multiple times, but the only response i get is we will call you back in 24 hours- but no response.
Below are the emails of the employees who got me registered:
prachi.[protected]@byjus.com
deepak.[protected]@byjus.com

All i need is my refund of 15000rs and cancellation of the course so that no payments are disbursed from loan account as it is due on 7 april

Hello,

I have paid 10000 to bjyu but after cancellation I have not received my money nor I am getting satisfactory reply from Byju they just choose to ignore my call and message .
please let me know when it will be reimbursed

Order ID: S0-[protected]
Registered Mobile Number:[protected]
Registered Email ID:manisha.[protected]@gmail.com
Involved

Regards
Madhusmita Singh

My sister had taken up the byjus course for 11th and 12th but the teaching has been awful and the whole community of teachers on the app seems to be very uninterested.It has been a headache of a thing with the customer care and they are very unsupportive.We were also cheated by the service man who sold us the program by stating that we can cancel it anytime we liked.After buying the program he went completely unreachable and the customer service of Byjus has been constantly stalling our cancellation.

Issue logged on 22-Feb-2023 that learning station is not working from 16th Feb 2023.No Support from Technical Team, Escalation Team and even from Mentor. After every few days, got a call from either or the teams/Mentor and just no solution. I have never seen this kind of worst support anywhere. No is ready to provide solution. Everyone is just talking.

I purchased UPSC Course from Byjus on 29th Nov 2022. I want to cancel my subscription. I have paid Rs 5000 as charge fee for processing the cancellation case. After that daily i am trying to contact senior for cancellation but no one reply. No mail reply. on 07 Dec EMI of Rs. 7083 also debited from my account. BYJUS cheats people it fake business. Request cancelled my subscription and amount of EMI to be refunded. Thereafter i am trying to call daily for update on my cancellation case. but no one reply of response i have wrote so many mail but action, they told me that no EMI will be debited from your account as we are processing the case for cancellation. On 7 Dec Rs. 7083 was debited towards EMI i am socked how it can be happened, but i came to know that BYJUS cheats me and not cancelled my course. I am in deep sorrow.

PLS CONTACT FOR GIVEN BELOW NUMBER - [protected] / [protected] /

Byjus premium app was asking pin validation

Cancellation of Avanse Loan
Order ID: SHO1-SSO3-[protected]
Registered Mobile Number: [protected]
Registered Email ID:[protected]@gmail.com

I have requesting to cancel the registration and avanse loan from August 2022. but still not cancelled my account and continuously threatened me details are mentioned in enclosed image.

and my CIBIL score also going down
i have raised so many complaints and follow-ups to Byjus customer care but there is no response from them.

Please help me I am not taking services of Byjus products

At the time of admission counselor admitted they are going to provide the doubt session, but after a year's completion, they are denying it.

I am cancelling my subscription of BYJU. On 13 Aug 2022 I paid amount of Rs 5000 for IAS Program Course. Later that BYJU’S team will processed the loan for 32000. But on 18 Aug 2022 i cancelled the product and i received Rs. 5000 back to my account. But now I’m getting lien charges daily with the name of ABFLBIJU for Rs 32000. But I’m not taken any course and Cancelled everything. I thought that once I receive paid amount of Rs 5000 back to me everything I ordered was cancelled including loan process. But I’m charging daily lien amount. I requested to cancel loan amount but no one reply of response i have wrote so many mail but action, they told me that no EMI will be debited from your account as we are processing the case for cancellation. But i came to know that BYJUS cheats me and not cancelled my course. I am in deep sorrow.

I am purchased the tablet course for the preparation of civil service examination but now i cannot prepare for this examination because now i am in dubai.I cannnot prepare for for the civil service examination. I had sent my product to the byju's but still cancellation not done. So kindly cancel this course and, cancel the EMI and refund the amount as soon as possible. Please contact the number below mentioned.

Contact number : [protected] / [protected]

My payment transaction to Byjus -
BRZR[protected] Amount INR 88, 000/-

Byjus cheated in following ways -
1) My Daughter PARNAVI's 5th std. result is already out - Byjus still taken fees of INR 14, 000/ - for 5th std. (During orientation attended at Naupada, Thane they clarified next month onwards they will start teaching for 6th std.) - I requested Byjus to compensate same amount to my daughter for 8th std but they refused - Byjus cheated here!

2) Byjus told my kid will get 5 days online class ( Mon/Tuesday 4 pm to 6 pm & Wed / Thursday / Friday 7 pm to 9pm and Saturday will be offline class at Naupada-Thane between 7 to 9 pm - But Byjus Naupada thane clarified that we have been mis feed with the information and online classes will be only for two days only and that too only for Science & Math's, English Grammar or Social Science subject they don't have any teacher who can clarify my Daughters doubt which was promised by Byjus representative during sales speech...Byjus cheated us

3) I gave one more admission to Byjus ( Soham Bhaumik ), that student is our Neighbour who has received learn station at his house address two days ago but our;s still not received...Byjus Naupada Thane told us that they don't have any information / clue about our learning station...Byjus cheated us everywhere.

Still I believe in Byjus so I am escalating this as complaint for the resolution to honor promises you do to student through your representatives.
I am expecting your positive replies from Byjus considering you being committed towards students' education!

You can check your recorded videos during counselling

Regards
Sandeep Sawant
+[protected]

Dear Sir/Madam,
My Daughter Ms. Shrishtee Singh is a student of Class 8th and she is taking class in Biju's Haridwar Center. We are not satisficed with her performance.
I already apply for cancellation process one month before, but center administration is not taking it seriously. They are not processing my application after many reminder. I also request through the mail but no response, only provide a request no 44548390.
Please do needful for my refund.
Rgds,
Omvir Singh

Cancellation of Avanse Loan
Order ID: SHO1-SSO3-[protected]
Registered Mobile Number: [protected]
Registered Email ID:[protected]@gmail.com

I have requesting to cancel the registration and avanse loan from August 2022. but still not cancelled my account and continuously threatened me details are mentioned in enclosed image.

and my CIBIL score also going down
i have raised so many complaints...

Please refer the subject line, we have cancelled Byjus online classes due to poor service and timings issue. you can find the cancellation confirmation email from Byjus. Please help us to get our refund amount.
Pelase find the details in the attached email.