BYJU's Complaints & Reviews

Address: Bhubaneshwar

I have subscribed byjus premium course for my Daughter Miss Anshika Lodhi for 2 year (std.4 & 5) . Then I have cancelled the subscription as per Byjus terms and conditions which is told by their counselor or mentioned in website byjus. I.e. if cancelled within 15 days from orientation byjus refund 100% amount. But they return to me partial amount.
Retain my 10000/- for product of byjus learning station and they can not take back product alongside my amount not return.

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All the discussions Byjus sales team is doing at the time of taking money is false.

1. I was committed package of 5 years but post payment the final order summary was given for 3 years.

2. I was committed hard copy of books every year. I am following up for books from last 1 month and now they are saying they do not give any hard copy.

Horrible experience. Suggesting do not go with their false promises.

Requesting for arranging the delivery of hard copy books.

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So many times I put the mails to Byju's. No one respond properly. They want to sold out there product only .that time they respond only. when the order was sold out. they can't here customer problems. They don't respond calls also. i asked to cancellation of my order but no body respond. What they are doing in Byju's company.

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Address: 397 new BJS mohan nagar jodhpur

Sir I bought online course for my daughter up to may 2025 but they classes regularly run up to 25 March 2023 afte this date no any class run in her tablet (given from byju's) and all customer care are not taking any response and not giving me any support. I have loss 86000/- and my daughter loss her valuable one month of her study

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dikshatantarpale

from Hyderabad, Telangana

Jun 1, 2023

You have not receive any money ???

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Website: byjus.com

Respected Sir/Mam

I call many times to call the byjus helpline number like customer helpline number, Cancellation & refund department number and mentor helpline number.

I have call more than 20+ times.But I have get only one answer that "we unable to find your Order details and wait for call of concerned department.I have set up your issue on priority basis. you will get callback in 24-48 hour".But never any single call comeback from that side.

I also send many mails regarding my issue but no satisfactory answer.Only answer I get that "Concerned department will call back in 24-48 Hour".

My issue:-

I purchased the course from byjus counselor name as a sibling course for me and my sister.

Offline tablet course

Course details:- Class 9 to12 Class 11 to12 PCM

During purchased time Counselor told that If after giving class 10 she wanted to take Bio. Then we will provide you Bio course in exchange but by default, we are sending a math course right now.

As I tried my many time to contact with your helpline number but I wasn't able to reach you .Always when I call they telling that you will get callback in 15 minutes or 24-48 hour. But I not received any callback. I since tried over 30+ call in recent days.

So, I request you to please go through my Issue and please send our bio Course SD card ASAP. Now CBSE class 10 exams are also over so now new classes of 11 are opening next week.

Registered complain mail id [protected]@gmail.com

One request Number I also got on mail[protected]

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2 months back I cancle the Byju's course according to company rules. But, the company not cancle the course and they are demanding full course fee. They are abusing me and they are torturing me mentally a lot . I am getting rebukes from everyone because of Byju's and it's employees only. I will get suicide, Byju's is only reason for my suicide.

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Address: Karnataka , Bengluru

Website: byjus.com

I am not satisfied with the teaching methods of byjus. Thus, I want to discontinue the service.

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Address: Bengaluru

I took this course for my daughter where she is in class 7 and the councillor(Deepanshu) who sold this told we can cancel this subscription within 30 days but now when we want to cancel, they are saying that you can cancel it only within the 15 days of trial.

But i requested for the cancellation on 3rd April only by calling their customer care and asked whether request will be raised, they said yes but didn't get such request number for the same.

Called again on 4th for the same and when i asked that person, they gave this request number 45387451 which is not exist bust shared with me(first lie/false information).Tried number of times to find the update...on 8th/9th april, one senior mentor/Manager called on this and she said wanted to talk to child (to convince her).

I said ok and my child spoke to her and after that discussion my child still not showing any interest. so aksed the lady to take a request for the canclelation on 12th April and she said ok and happy to cancel, concerned team will be call you in nex 24 hours but nobody till 16th(today).

Meanwhile i was searching the net for this process and came to know we need to send a mail to [protected]@byjus.com. so dropped a mail on 15th(yesterday).

But today(16th April), same lady Chaitra called me and saying we can't cancel as it is more than 15 days, which is completely not acceptable as i am in touch with them since 3rd April and no body told about this and even she didn't told me to send mail for the cancellation.

And she saying we already shared PDF for the terms and conditions, but no where i can see them.

So Byjus, please refund my money asap and close this request. Don't waste time on this. Otherwise i will take all neccessary steps on the same.

Thnx, Raghavendra Reddy

We want to cancel it ASAP
Byjus, it's my humble request please don't play with our money it's out parents income and they will invest on the goodness o[censored]s. But when we don't want just simply return it. Don't give your terms and conditions now and simply take this product back.

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Address: Bengluru

I am not satisfied with the service of byjus teaching methods.
I have also surpassed the 14 days return period. Thus, I now i want to
cancel my membership. I have purchased 12th jee 1 year course

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Address: Bengluru

I am not satisfied with the service of byjus teaching methods.
I have also surpassed the 14 days return period. Thus, I now i want to cancel my membership. I have purchased 12th jee 1 year course.

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Address: Annamalinagar 2 street thiruvottiyur 600019

Website: Byjus .com

I am calling the from before 2 months in trail pack for cancellation but know respond us every one says 24 hours again and again like this 2 months happened and i have also mailed the cancellation department more than 20 mails still know no one responded and the 2 months over the will tell no refund will be processed i want to whole refund of 46 thousand in that they told only 29 thousand will be provided because 2 months over but I am telling for starting 15 day to the councilor please help us for the refund

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Address: Delhi

I want to go with cancellation because my Daughter is too weak she did not understand by online classes, Byju's Employee was told me that I can cancell, when am not comfortable with it, but from a long time am requesting you all to cancel my byju's purchase but am not getting any response from byju's, I will tweet against this fraud.
kindly cancell this course.and refund.
Thanks
registered no.-[protected]
Regard
Dilip Yadav

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I tried many times to cancell my product and loan according to their terms and conditions but didn't provide any response.

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Address: Byjus Bangalore karnataka

I didn't purchase anything from byjus. I just paid 7000 RS for upsc coaching on April 6 2023 . Then I'm not willing for their terms and conditions so I asked them to refund. my money has gone without benefits. I'm so depressed and I'm ready to get face any problem. How could they do like this? They are not ready to give their belongings without our money but we are wasting money like this kind of grievance..I will go for any extend, I want justice. I will go for legal actions against byjus, if at all not getting refund I will never entertain this.i will go for consumer court for this crisis.byjus is a big network but doing injustice to me. I trust them and I paid.now I'm depressed

Apr 13, 2023

Complaint marked as Resolved

They are not refund my money

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Yadavdilip

from Varanasi, Uttar Pradesh

Apr 14, 2023

I want to go with cancellation because my Daughter is too weak she did not understand by online classes, Byju's Employee was told me that I can canceled, when am not comfortable with it, but from a long time am requesting you all to cancel my byju's purchase but am not getting any response from byju's, I will tweet against this fraud.
kindly cancell this course.
registered no.-[protected]
Regard
Dilip Yadav

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Taken byju's classes of 3 years but cancelled it before receiving the tablet because don't have enough time for it. But I have paid 10, 000/- as advance payment. And not got refund.

Please byju's refund my money as soon as possible. Thank you

May 22, 2023

Complaint marked as Resolved

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I gave a complaint on Byju's, even till now my compliant not solved.

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======================
Date:[protected]

Hi Team,

I am Mr. Tushar Arvind Jadhav.
My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - [protected].

I am very disappointed with your response.
I want to cancel my admission to "Aakash Byju's" for 11th and 12th STD in NEET and JEE. What is the process for that?
I have call "call center" but call connected to the Katraj Branch.
I have given Byju's 1.25 Lakh for "10th, 11th and 12th STD in NEET and JEE.
How much amount will you give me in return?

If your not respond to this email.
I will go to consumer court.

Please give me a response in Email only.
I have not been interested in verb discussion.

Byju's User,

Mr. Tushar Arvind Jadhav...
[protected]
======================

Date:[protected]

[protected]@BYJUS.com
[protected]@byjus.com

What about Aakash Byju's NEET Admission?

Hi Byju's Team,

I am Mr. Tushar Arvind Jadhav.

My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - [protected].

I have enrolled in Byju, s for 10, 11, 12 + NEET + JEE.

I have taken admission Aakash Byju's center in
"Parvez Complex, No 2390B, 1st Floor, Shankar Sheth Rd, opposite Dhobi Ghat, Camp, Pune, Maharashtra 411001"

Tanish Aakash Byju's PSID id : - [protected].

Can you give me the fee structure and facilities given to me in Aakash Byju's for 11, 12 and NEET Classes?

I want offline classes from Aakash Byju's, With Tuition and Tech + Exam.

Also, how many days will I take admission from Byju's To Aakash Byju's, Because Aakash forced me to give the 1st installment.

I have Aakash Byju's "Admission Kit & Digital Access for 11, 12 + Neet" which is proved by Byju's.

Can you help me, what should I do next?

My contact number [protected]

Please find Attachment
1) Byjus id card.jpg
2) Aakash 20221128_001.jpg

This is fee structure and facilities by Aakash Byju's

#################################
Description[protected]----Gross Amount
Registration Fee[protected]-11, 999
Admission Kit & Digital Access------37, 760
#################################
Total Tuition Fee[protected], 08, 213
Total Tech + Exam Fee[protected], 18, 582
Total Classroom Fee[protected], 451
#################################
Total Amount[protected]---4, 43, 005
#################################

Byju's User,

Mr. Tushar Arvind Jadhav...
[protected]

======================

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Hi Team,

I am Mr. Tushar Arvind Jadhav.
My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - [protected].

I am very disappointed with your response.
I want to cancel my admission to "Aakash Byju's" for 11th and 12th STD in NEET and JEE. What is the process for that?
I have call "call center" but call connected to the Katraj Branch.
I have given Byju's 1.25 Lakh for "10th, 11th and 12th STD in NEET and JEE.
How much amount will you give me in return?

If your not respond to this email.
I will go to consumer court.

Please give me a response in Email only.
I have not been interested in verb discussion.

Byju's User,

Mr. Tushar Arvind Jadhav...
[protected]

Apr 12, 2023

Complaint marked as Resolved

====================== Date: - 2023-04-12 Hi Team, I am Mr. Tushar Arvind Jadhav. My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - 1322785310. I am very disappointed with your response. I want to cancel my admission to "Aakash Byju's" for 11th and 12th STD in NEET and JEE. What is the process for that? I have call "call center" but call connected to the Katraj Branch. I have given Byju's 1.25 Lakh for "10th, 11th and 12th STD in NEET and JEE. How much amount will you give me in return? If your not respond to this email. I will go to consumer court. Please give me a response in Email only. I have not been interested in verb discussion. Byju's User, Mr. Tushar Arvind Jadhav... 9860973054 ====================== Date: - 2022-11-30 [email protected] [email protected] What about Aakash Byju's NEET Admission? Hi Byju's Team, I am Mr. Tushar Arvind Jadhav. My son Tanish already enrolled in Byju's. Tanish Byju's ID is : - 1322785310. I have enrolled in Byju, s for 10, 11, 12 + NEET + JEE. I have taken admission Aakash Byju's center in "Parvez Complex, No 2390B, 1st Floor, Shankar Sheth Rd, opposite Dhobi Ghat, Camp, Pune, Maharashtra 411001" Tanish Aakash Byju's PSID id : - 00005029477. Can you give me the fee structure and facilities given to me in Aakash Byju's for 11, 12 and NEET Classes? I want offline classes from Aakash Byju's, With Tuition and Tech + Exam. Also, how many days will I take admission from Byju's To Aakash Byju's, Because Aakash forced me to give the 1st installment. I have Aakash Byju's "Admission Kit & Digital Access for 11, 12 + Neet" which is proved by Byju's. Can you help me, what should I do next? My contact number 9860973054 Please find Attachment 1) Byjus id card.jpg 2) Aakash 20221128_001.jpg This is fee structure and facilities by Aakash Byju's ################################# Description------------------------Gross Amount Registration Fee--------------------11, 999 Admission Kit & Digital Access------37, 760 ################################# Total Tuition Fee------------------2, 08, 213 Total Tech + Exam Fee--------------1, 18, 582 Total Classroom Fee-----------------66, 451 ################################# Total Amount-----------------------4, 43, 005 ################################# Byju's User, Mr. Tushar Arvind Jadhav... 9860973054 ======================

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Dear sir,
I am divyendu Sekhar Das, my registered mobile number is [protected]. I want to cancel my subscription due to financial problem. I tried to call the concerned authority regarding cancellation many times but no one answered my call and mail. So I request to consider my problem and cancel my subscription as soon as possible.
Thanking you
Divyendu Sekhar Das
Mobile no: [protected]

Apr 12, 2023

Complaint marked as Resolved

Dear sir, I am divyendu Sekhar Das, my registered mobile number is 9938857956. I want to cancel my subscription due to financial problem. I tried to call the concerned authority regarding cancellation many times but no one answered my call and mail. So I request to consider my problem and cancel my subscription as soon as possible. Thanking you Divyendu Sekhar Das Mobile no: 9938857956

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Address: Hyderabad

I was purchased the product two weeks back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person Mr Srikanth contact but he told refund will 100 % possible and still no updates last 12 days onwards, but i am paying 3700 per month emi.. Please cancelled the application and refund the amount.

Rakesh kareddy(Student name:Rithika)
[protected]/[protected]
[protected]@gmail.com

Apr 13, 2023

Complaint marked as Resolved

this is the mail id's for BYJU'S cancellation team cancellations and i checked with below id's shiva chary and [email protected] And phone number's is Shiva 8143280834 and vyshnavi9490868403 please let me know want any other details. They not called me but above numbers i contacted them

BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 18

Partially amount refund

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Wrong commitments done at time of counselling

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Cancellation

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Online classes stopped from 25 March 2023 when I already paid rupees 86000/- for three years classes

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Regarding my course I want to exchange my course to bio

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Cancellation

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To cancel my membership.

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Seeking Refund for the cancellation!

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Regarding cancellation of my byjus course.

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Regarding cancellation of my byjus membership.

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Refund the course

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Cancellation and Refund

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Not cancelling my loan, after many request.

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Seeking refund

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Cancellation and refund

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Crouse cancellation

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I want to cancel my admission to "Aakash Byju's"

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11th and 12th STD in NEET and JEE.

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Request for cancellation my subscription

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Byjus cancellation and refund

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