BYJU's Complaints & Reviews

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest. In fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months. Exams are due in 2 months & they are sitting relaxed as if they have no responsibility. This company is a cheat.

Hi. I am a student of 12th standard. This is a crucial phase of my life as; soon I will be appearing for my final boards.
A month before I had claimed for a refund of Rs.999 due to non working of the SD card that contained my math and science course. It was mentioned that they have 100% refund policy that no other company offers but …. I never got my money back as it’s already been 1 month. I have called the customer care that...

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered on 10/12/2015. EP/BP AC NO[protected] and E-Biller ID was 5783.
since then it never worked. When I tried their consumer service they told with Sony Experia Z1 it wont work. Then I changed my handset to HTC 816. Then they told it wont work with it also. They suggested me to have a samsung tab and I have purchased Tab 4.

Still video was not loading, I complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

I purchased a test series IAS 2016 prelims from byjus.com.
Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
They are so annoying, every time i call customer care, they say it is in process.
Please beware of Byjus commercial classes. they are least bothered about students career.

Ra
ramurajendra
I concur with Kamal. These guys are very good Cheaters and the most of all is Mr. Byju Himself. He protrays himself to be a samaritan at the time of discussions for striking franchisee deal but then waives off all the responsibility when it comes to determining the situation on ground. Its been two years since we had taken franchisee from Byju's and the tablets which he had been claiming have not reached the market yet. There might be few tablets but that would only have limited data.
Even the course they're selling will NEVER HELP a new student who is preparing for aptitude based competitive exams. One needs to be having a profound understanding of the subjects and only then he/she will be able to utilize the shortcuts Byju teaches. I've worked with premier institutes like TIME, CL and IMS before taking up a franchisee from Byju's. All the classes are recorded. There is no concept of a live class being telecasted over satellite.
Its SOLILOQUY no staff to clarify questions/doubts. They give you a call back number/email try writing to them. I dont think even GOD's Intervention will be enough to get responses from them.
Byjus started UPSC when I was tied up with them in a franchisee, I could see very good lecturers walking away due to these double standards and ad-hoc way of doing things. I could even see the UPSC aspirants getting frustrated and walking out of the sessions because the classers were not of good quality.
Overall this company itself is a BIG FRAUD. If you're planning to get associated with them in anyway I would not stop you but surely caution you to be little suspicious about what they're saying. Given an opportunity they would build ROME IN AN HOUR! (just by speaking all the CRAP dont fall for it.) If BYJU CLaims he is serial CAT Topper ask him for this score card. If he says someone else on his team is a MBA from IIM ask for their grad certificate.
Jd
jdsnk59 on Aug 19, 2013
Hi Kamal,
Really shocking to hear about your story since even I was thinking of taking up a franchise of BYJU's. Could you please tell the location for which you bought your franchise?
Sa
saura_18 on Oct 2, 2013
Good to know that. I was planning to take the franchise of Byju classes. Could you please tell which city, you tried?
Thanks
Saurabh
[protected]
Sa
san11 on Jun 11, 2014
Byjus Classes cheats students, they say all the below
what they say vs fact
1. Our CAT training is sufficient to crack CAT, GRE, GMAT... ---> once you land into byju they say there is a special program for each, please join each one of them individually.
2. They say they will refund your amount in 3 days -----> within a 3 day duration no one will be able to decide on the classes, later on a valid reason if you want to drop from the training it is not possible.
3. They are very good at marketing : They say offers and ask you pay application fee, if you pay a token amount of 100 Rs to 1000 Rs you will get a discount ----> even you don't pay and get back to them you will be get the same amount. The marketing sessions happen every week.
4. They say they are growing ----> The fact is that at hyderabad they had 4 branches and they shrunk to 2 branches.
5. Training : Byju and Santosh are the two people who train. Byju is too fast and has some tricks which will not be useful in exams. Santosh is a good trainer any student can follow his classes.
Bottom Line : They cheat you with marketing skills. Byjus Classes is for people who have completed their preparation and want a revision.
Sr
srisir on Aug 25, 2014
Regarding BYJUS class room course.
My kid has joined this course in Bengaluru. For X th std class room training.
Once your are selected they offer you seat in the course by offering you some discount which they write it on a piece of paper and tell the fee structure. There is no proper communication on the letter head of the company nor do they send you any email about the course details/Fee structure/terms & amp; conditions. They conduct the classes in an very unhealthy environment. There is no proper class rooms they conduct it in make shift class rooms.
I have noticed that coordination between the front office and the back office is poor. The class coordinator
does not have proper knowledge about the course.(i.e Fee structure, availability of the
course materials and software)
There office in the Koramangala is pathetic they have reception which does not have a proper seating arrangements. You will always see people standing waiting to talk to the management. There is no proper counselor to handle the issues of the parents. There is no single point of contact. If you have any issues each time you have to meet different people .
About the teachers i have learnt that they not good but the silver lining is that the software seems to be good. But one should admit that they are very good at marketing.
Finally i would like to comment that if somebody is looking to join this course i would advice them to buy the software instead of joining class room training.
Ja
jayakumark on Feb 22, 2015
On integrated I PU classes by byju,
I am a parent who felt heavily cheated by byju and team. I totally agree with the above comment. What they are good at is marketing, and even Byju himself was telling this in his workshop which I attended.
Very prompt in collecting fees, if required they will u call you 100 times. Once paid it reverses, you make 100 calls they will never respond.
The student community is a rolling population, their complaints will stay for an year or two, meanwhile they get new victims, keep minting money through giving false promises. With lot of expectations parents' hard earned money is given to these cheaters, who never bother to care what the student is getting from them.
While enrolling they said a batch would have no more than "25 students per batch for personal attention" - item no.2 of their brochure.
Fact: They completed first year class with more than double the number. Classes as i understood are not any classes but mere lectures for 3 hrs average on single subject. Periods are designed by schools considering the fact that any body cannot concentrate for more than 45 minutes at a stretch. But then how to extract from the teacher who has to travel to and from the school. Its business again not student is at the centre of their thought.
Forget personal attention, there is no assignments, no regular tests, and about feedbacks less said the better. If at all some sms comes it will be wrong information, your ward will have no connection with it. Call back? whom to call.
Children's important years are at stake, parents try to send them for different personalised tution, and manage at home. In two years i will try to forget them, new victims are in queue.
One star rating i am giving for the course material they have collected and dumped in the form of video, which the student is never told about by the teachers in the school
An
angi12345 on Jul 23, 2015
Please don't take franchise for Global shikhsa. They also follow Byju cheating method.
You will be in huge loss only.
Ku
Kumar_kris on Oct 14, 2015
Mr.Prasanna and Mr.Sajesh are biggest fraudsters of all BYJU team. I have been marketing their company for 3 months. They just pay only 50% of the Marketing Fees to clients claiming to pay the remaining after the Project. But, once the Project is complete vanish into thin air. When clients ask for Balance Payment, they complain saying that they received Zero response, hence they wont carry out the same project again. They dupe you with Lakhs of Payment.
Client are just waiting and watching them. They will be in BIG trouble very soon which will affect their company reputation.
Humble request to all individuals who have been cheated to share your numbers in this post. We would appreciate your support in coming days.
So
SOulfullearner on Dec 5, 2015
Byju-Is the Businessman.
The tablet is like a carrot shown to rabbit to catch in net.
To the wise people, I suggest logon to khanacademy.org and learn far better than what tablet can teach you.
The comany is funded by Venture capitalists whose sole aim is to make money. Why fall prey when better learning options are available
Su
Suhas Divakar on Jan 14, 2016
Hi,
BYJU Raveendran is a big time fraud. Please do not join his classes. His cat material doesn't have any shortcut methods he claims that it has extraordinary short cut methods.
All of his material is copyright protected. There is nothing to protect these methods are common and known to the public. Still he has paid money and got a copyright.
Career Launcher and TIME are the best cat training institutes. Byju raveendran does some marketing strategies and attracts students to his cat classes. buy all of them are fraud classes, he wont do anything clearly in his classes.
Please do not procure his material or pay yourself and go for these classes. He wont even give you a refund. He will put a very big delay and he will invariably make you forget your money. He is just like any other fraud business man. He will never give a refund to anybody. Even i have a written statement from [protected]@gmail.com itself that i will get a refund but i never got it.

I write this in disgust of byju's tablet course. To those who are unsure of byju's, treat this as an eye-opener. One month ago a woman badgered my into buying the tablet course with the usual last day to avail offer bull. I come from a middle class family and 26k wasn't too easy to pay. But i rushed my parents and we tried paying online but their portal didn't work for three days. They asked us to go to their office which is about 25 km from my house, and we paid. Then the wait began. They said i should have my books and tablet in 7 days. The woman stopped answering my calls, my texts and emails. There was no way i could track my material. I reached to so many employees, each more unhelpful than the rest. I finally found one guy who sort of helped me. He tried contacting this woman several times, but in vain. This is how commercial they're. And i have called, yelled, emailed a hundred times but i still haven't received my tablet. Each time, they have a new excuse. They don't even know where it is. It breaks my heart to see my parents worry about the money. The course expires next jan but there's nobody who'll extend mine even though i haven't received it in three weeks. While they draw fat paychecks, it's people like me who suffer. Our emi is getting cut every month. Who will compensate me for a month? I lost three weeks of preparation too. One of the worst staff, logistics and utterly disgusting organization i have had the misfortune to invest my money in.

The content is gudbut all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by tjem from my family and relatives if my problems are not solved by them

The most important part that half the content is
Locked

My name is Ganesh am studying in class 10 in Andhra Pradesh.I am suffering from arthritis and because of this am not able to go to school from 3 years am sitting at home and learning.this am writing my board exams so to learn I have bought a 10 th class course from them when am buying they have told that I can clarify my doubts through video chat .and you clarify you are doubts .I felt so happy because as am not going to school this help me so much .But what happened is exactly opposite they did not provide any option for asking doubts.they have sent only videos.they did not even gave an option for asking doubt this became a minus for me .Am from a poor family by father bought 10000rupees loan .Now we are feeling sad. Now how can I write my exams please help me what to do.I DONT WANT LEAVE THESE CHEATRES.please help me

I admitted my ward in 9th standard in BYJU's Classes Chromepet Centre with lot of confidence to train the student for IITJEE main. At the time of admission they assured me that the faculty members those who are handling the sessions are Professors from IIT and very good trainers in IIT preparation. They started the classes with few aged Professors in the beginning and in during course I felt the quality has been diluted drastically. Every week new faculty members came and handled the sessions and no standard teachers.Somehow they are managing the show and I think every saturday and sunday is a nightmare for them in finding the persons to handle the sessions and convincing the parents. The worst part is that there is no preparatory sessions for IIT JEE. It is again a tuition centre costing 45000 rupees per annum. Please do not play with the future of students.

Byjus classes cheats students, they say all the below

What they say vs fact

1. Our cat training is sufficient to crack cat, gre, gmat... — > once you land into byju they say there is a special program for each, please join each one of them individually.
2. They say they will refund your amount in 3 days — > within a 3 day duration no one will be able to decide on the classes, later on a valid reason if you want to drop from the training it is not possible.
3. They are very good at marketing : they say offers and ask you pay application fee, if you pay a token amount of 100 rs to 1000 rs you will get a discount — > even you don't pay and get back to them you will be get the same amount. The marketing sessions happen every week.
4. They say they are growing — > the fact is that at hyderabad they had 4 branches and they shrunk to 2 branches.
5. Training : byju and santosh are the two people who train. Byju is too fast and has some tricks which will not be useful in exams. Santosh is a good trainer any student can follow his classes.

Bottom line : they cheat you with marketing skills. Byjus classes is for people who have completed their preparation and want a revision.

I took a franchise from Think and Learn Pvt. Ltd. ( Byju's classes) 1 year ago as I was promised that my role would be to operate the classes and all other activities - Product, Marketing, Student demos and conversion will be performed and supported by them.
We would have to take care of the local infrastructure and a little bit of local marketing.

I put my father's hard earned PF savings and mortgaged my house to pay for the hefty franchisee fee ( 20 Lacs INR).
I put my savings for setting up the office and class room rent, local pamphlets, college campaigns, demo CDs etc. Additional 8 lacs. Worked harder than they had asked us to,,, and still the results didn't show up. They didn't take any marketing initiatives to understand the market. Instead they kept on giving excuses of timing, places etc to move away from their responsibilities. In effect, they were experimenting at my expenses.

When approached for help, they are putting the blame on us. Now, consider this, The product is designed and controlled by the company, Company determines the selling price, Company gets 60% share from the revenues on the premise that company will shoulder bigger marketing responsibilities and ensure students enrolment. How on earth can the franchise be blamed for not getting the revenues?

Let us do a some math here.
Franchisee pays 20 lacs for 5 years for CAT, IITJEE, UPSC ( Only one product is reasonably deliverable and others are still being developed)
Franchisee bears the cost of office operations at least 5 lacs per annum
Franchisee bears the cost of study centre operations at least 4 lacs per annum.
In all franchisee bears 20 lacs + 9 *5 = 65 lacs over 5 years.

With the little commitment and support from the franchisor, All we get is INR (30 * 15000 * 0.40) = Rs. 1.8 lacs per year. ( 40% franchisee share)

Is this not an exploiting model?? The franchisor tricked us into believing that VSAT centers are receiving even more response than the Centers where teacher teaches While on the contrary there are other franchisees of the same company who are also making heavy losses as I am making.
Their model of business is fraud -> Over commit and Under deliver.

I seek help of this forum to expose their fraudulent ways of Byju's classes' , cheating innocent people like me and I seek help to get full compensation for their negligence and the debts I have incurred for serving their experiment interests.

Please spread this word and any help from anybody on this forum will be highly appreciated.