BYJU's Complaints & Reviews

I have raised a refund request with Byjus and my request was approved on 24 Nov 23. But till now I have not received the money, I have followed up multiple time but each time they say you will get a call from the team in 72 hours. I am filing this complain again Byjus to get my refund back.

Name - Anisa Rahamnan
Order ID: SO-[protected]
Program: neo_btlp
Grade: 8
Board: ICSE
Refund Amount – Rs - 23, 864

When I initially enrolled my child in their 3-year course, we received physical books, for the first year. During this time, my child would complete homework using the books and submit it through the app. The tablet was primarily used for watching recorded lectures only, with minimal screen time. However, now that my child has progressed to 2nd grade, Byju informed us that they would no longer provide physical books from now on. This means that my child will have to do all homework exclusively on Byju's tablet, increasing screen time for a five-year-old, which is something no parent desires. This change was not communicated to us at the time of enrollment, where it was explicitly stated that we would receive books annually throughout the course. We feel deceived, especially considering the significant investment of approximately 90k for the three-year course. If Byju decides to alter their program policies, such changes should only affect new enrollments, not existing ones like ours.

My registered Email -Id: itsme.[protected]@gmail.com

I took subcription of IAS on 13 januray and paid registration money of Rs 10, 000 and my actual online batch started from 1 feb. I dont like the classes and mailed them on 4 february to cancel my subcription but still i ma mailing them. They are not responding to my query but calling again and again for EMI. why should i pay for this month and the account section department is saying that team will not listen until you will not pay the money of this month. This is fraud. I want to cancel my subcription

Dear sir,
My name is Azhagu Kumar. Initially, I started with my subscription in BYJUS of AE/JE course with this mail id ([protected]@gmail.com) by paid 12, 000. In this course Counsellor Nandita ([protected]) told that they will provide live English course for Mechanical, Finally provided recorded course only and blocked my number in BYJUS.

After that I tried to contact Byjus helpline from my another number. The counsellor Deepak ([protected]) Assisted with me. He told that you already enrolled in general batch only. So if you upgrade to premium batches surely we will provide English live course and refund your old subscription amount of 12, 000Rs. He told if you Pay one more 15, 000 for premium batches, with in 24 to 48 Hrs, Byjus will refund your old subscription money. After enrolment with my another mail id ([protected]@gmail.com) by paid 15, 000 again, I came to know everything is Lie. Because there is no live class started by Byjus for Mechanical Engineering. Finally No English Live Provided and No Amount Refunded.

He also told that Vikas sir started live Class for Mechanical Engineering in English on 29th January. That is also lie. Vikas sir confirmed in his recent live that No such live classes started by him.

I have audio proof talked by Counsellor And Video Confirmation by Vikas Sir And WhatsApp Chats.

If Byjus Provide the service what they assured, they can reject refund request. But they gave lie information and fake assurance for make me enrolled in course for money. So for this reason I want my money 15, 000 refund.

No proper response from grievance team also

I was cheated by Byjus two times in this issue. So kindly help me to get refund for atleast one course below details.

Kindly help me to get refund for this subscription .
Order ID : DO-[protected]
([protected]@gmail.com)
[protected]
Amount of 15, 000

I want to cancel my loan pending with the course cancelled 6 month back and i am regulary calling them as well as mailing them but still no info from there side app bearing id [protected]

I Ashutosh Dwivedi had bought a UPSC IAS course through byjus but in 12 days i got that the course was not what i was looking for my optional so i cancelled it and got the refcund and requested for my loan cancellation also but still it is pending with them for 8 months and no one is replying to me on that, because of which my CIBIL score has depreciated 130 points.
Customer Name-Ashutosh Dwivedi
Mobile no.- [protected]...

The lady called NEHA called from [protected] has been calling since many days for marketing the product. She is very abusive and because of that I will not let my child enroll in byju's courses.

I am drop mail as tile line as per rools and not received tablet and sd card as per discussion with counselor. And all money pay on time. My registration date is 17th Oct 23 and cancelation mail drop on 28th Oct 23 and again drop 31th Oct 23 but till date not solved issue and also courier service show delivered item on 3th Oct 23 how it is possible before registration item delivered.

Byjus Direct bearing App ID [protected].I want to cancel Byjus loan and get refund

Byjus Direct bearing App ID [protected].I am not interested in this and teaching is very bad and I want to cancel and get by refund back.I want to cancel byjus loan.I payed about 7000rs amount in advance on Oct 30, 2023

I'm Reena Baghel from Chhattisgarh India. I'm already subscriber of Byjus edtech online learning platform company for
CAT2024 on 28th October 2023.

But i want to stop this course and cancel EMI loan process. Due to some financial and personal reasons.

I informed already so many times to the company's email id but they are not responding properly that's why I'm here to

Mera naam udaypal hai maine byjus ko 9000 ki payment Kari thi unhone mujhe bataya tha ki hafte mein teen din Ghar mein Aakar padhaayaa jaega Magar ek bhi din nahin aaye Na mere paise wapas kar rahe hain aur meri EMI lagaye ja rahe hain maine bahut bar inform kiya ki isko cancel kar diya jaaye but cancel nahin kar rahe hain mare 9000 vapis karvye please

Hi,
Please look into below issue, my course is cancelled 1 year ago but loan is still active so please provide me NOC as a proof for my loan closure.

Order ID:SO-[protected]

Registered Mobile Number:[protected]

Registered Email ID:[protected]@gmail.com.
Loan Account LXDEL[protected]
Application [protected]A....

Not refunding my money as per commitment made as well not cancelled my loan*

I am writing to request the cancellation of my online subscription with BYJU'S. As per your policy, it was mentioned that we can cancel the subscription anytime within 15 days, and I would like to exercise that option.

Order ID: DO-[protected]
Order Date: Tue Jan 16 2024 16:17:17 GMT+0000 (Coordinated Universal Time)

On 16th Jan 2024 i have purchased the online class subscription from 6th to 9th class for BYJUs.
We have made payment of Rs. 10, 000/- in advance on 16th Jan 2024 and 0% interest loan of Rs. 62000 with 18months EMI. Representative assured us that if you you are not happy with BYJUs, you can cancel the order within 15 days after receiving learning kit and will get back 100% refund with no question policy.

On 17th Jan 2024 we have raised cancellation request through emails ([protected]@byjus.com and [protected]@byjus.com) and also by calling at their customer care.

I am not receiving proper response from BYJUs. Their customer care telling that "you will get call from cancellation team within 24 hours" i have never received call. I have received automated reply on my emails, My EMI from bank also need to cancel. Not getting any satisfactory solution from the team even support agent is saying they will consider the request only if they find reasonable concern for the cancellation despite the commitment of no question policy form the BYJU's sales team (finding it fake commitment and making people fool). Even after reading thousands of email i am worrying for my money.

They falsely convincing parents to enrol for trial period with refund assurance, but they are not refunding.

Government should make strict policies on these false giantess by these fake institutions. I have reported this fraud on cyber crime portal, and with local police. Waiting for response from them.

Hope this consumer website will solve my issue.
Thank you for your understanding and cooperation. I look forward to a swift resolution

Thank you

Sir I joined online course in byjus for ias. I joined at march2023. But without my knowledge they joined me at loan ecs process.they are not give books as they say. So I asked cancellation with in 15 days to counsellor. But they convinced me last few months.after that I can't pay money for finance issue and asked cancellation. But they threatened me to pay for loan. It is ecs loan so they give penalty every month even I have no money in my account. I struggled for cancellation
Plz get me a cancellation and refund my money
My daughter is not attend one class in byjus because books
Student name A.Juhe
Phone no[protected]
For byjus reference

Saayisaran s/o senthilkumaran
[protected]
My refund confirmation Rs.1 on 12 Nov but still my amount settled.

Dear Team,

Student Name - Preety Gour
Register Ph. No. -[protected]
Register Mail Id [protected]@gmail.com
Mother's name - Rajesh kanwar
Course - byjus classes
Date of Registration - 10 Oct 2022
Full Course Price - 76000
Down Payment - 5000
Loan Amount - 71000
Order Id - SO-[protected]
Date of Course Delivery -10 oct 2022
Date of Cancellation - 20-nov...

I first bought the Byju's IAS course in 2022 which was valid till December31, 2023. I extended my course for one more year (till December 2024) which was costing 24, 000 rupees.
When my first subscription got expired on December 31, 2023- my all the access were blocked as if my purchase was ended despite the one-year extension. I've mailed and called them many times and only respond I'm getting is - we're escalating your query, and it will be resolved within 2 days.

It's been 12 days today and they're not providing me any access of class or test series and their order can't be cancelled as they have 15-days policy but how would I know that I will have such issue because the time I extended- I was already consuming my first purchase which was till 31st December.

Long story short I'm not getting the service I paid for.

सर मेरा नाम संतोष प्रसाद है मैंने 27 फरवरी 2023 को अपनी बेटी का अनामिका कुमारी के लिए कक्षा 6 to 8 के लिए byjus में ऑनलाइन एडमिशन लिया था मेरा एडमिशन पवन कुमार पटेल मोबाइल नंबर [protected] (Email...

The Biju's executive by name Murali Krishna Hanumanthu with phone no.[protected] contacted me and gave a demo on 10-oct-2023 and received the content Tablet on 23-oct-2023. He explained and assured that we can cancel the subscription within 15 days of time if we are not satisfied with the content which they provide with refund.
As my kid is busy in his daily school activities we are unable to access the Biju's.
So, we contacted the the Biju's customer care to cancel the subscription on 04-Nov-2023 orally. They said us to send a mail for cancellation of our subscription
first mail sent on 04-nov-2023 at 14.53 hrs.
second reminder sent on 18-Dec-2023 on 22.38 hrs.
till now they have not taken any action moreover the EMI`s are deducting from my bank account .
At the time of demo we paid Rs.10, 000.00 from my phone pe with UTR:[protected] on 10-Oct-2023 at 20.20 hrs. in the favor of Murali Krishna Hanumanthu
More over after contacting the Biju's regarding the cancellation they again deducted the EMI of 4167.00 on 07-Nov-2023 from central bank of india account.
SO, kindly take the necessary action.
Here we are enclosing the evidence we have