BYJU's Complaints & Reviews

Jun 16, 2024

Updated by Ahutosh Yadav Dear Byju’s Support Team,

I am writing to express my concern and seek immediate resolution regarding an unauthorized personal loan that has been activated on my father’s bank account.

My name is Ashutosh, and I had enrolled in your IAS course in September 2022. As per your policy, I made a down payment of INR 5, 000 and received the course materials, including 13 books and a tablet. However, after reviewing the course, I decided to return all materials within 7 days, well within the 15-day satisfaction guarantee period. The refund of INR 5, 000 was promptly processed and credited to my account within 10 days.

Since then, I have been preoccupied with my college commitments and did not notice any discrepancies until last month when I discovered that a personal loan by Byju’s was active on my father’s bank account. This loan has been deducting INR 6, 500 every month without my knowledge or consent.

I would like to highlight that at no point was I informed about this loan activation, nor does it align with your policy of canceling the course and issuing a full refund upon return of the materials. The lack of communication and transparency in this matter is highly concerning.

I have attempted to resolve this issue through your support team for over a month now but have not received adequate assistance or information.

Please consider this email as a formal request to immediately stop the deductions from my bank account and process a full refund for the unauthorized loan amount that has been collected thus far. If this matter is not addressed within the next 3 days, I will be compelled to escalate the issue to the Consumer Court for resolution.

I trust that Byju’s values its customers and will take prompt action to rectify this situation. Your immediate attention to this matter is highly appreciated.

Thank you for your cooperation.

Sincerely, Ashutosh Registered Number: [protected] Email: [protected]@gmail.com

Apr 24, 2024

Updated by Sugana87 The case number for the complaint registered on 29th feb'24 is # 04762086

May 29, 2025

Updated by Vivek Vijayank Update on Complaint - No Response on Refund Process

I am writing to provide an update regarding my ongoing dissatisfaction with Byju's customer service. After posting my initial complaint, I received an email from Byju's offering a refund of INR 109, 000. They provided me with three voucher codes to facilitate the refund process.

However, when I tried to initiate the refund using these voucher codes at my ICICI bank, I was met with confusion. The bank employees were unsure about how to process the refund, and despite my efforts to reach out to Byju's for clarification, I received no response. I contacted Byju's customer support multiple times, including by email (on June 13, 2024) and phone calls, but I have been met with complete indifference and a lack of accountability.

The promised support never came, and I am left without any guidance on how to proceed with the refund. This has caused me significant frustration, as I am still unable to redeem the voucher and complete the refund process. It is deeply disappointing that Byju's has failed to follow through on their promises and has not provided the necessary assistance despite multiple attempts to resolve this issue.

Order Number:[protected]
Request Number: 43257228

I hope Byju's will take immediate action and provide the necessary guidance to resolve this matter. The continued lack of support and communication is unacceptable, and I am left feeling completely dissatisfied with the service provided

Apr 19, 2024

Updated by manojbegun Not refunding my money as per commitment made as well not cancelled my Credit card EMI*

On 18 Dec 2023, emailed to BYJUs cancellation email id and support email id, on 3rd Jan 2024 they told that cancellation processed of 12 JEE Course online classes online package for my child.
We have made payment of Rs. 88 000/- in advance on 16 December 2023. Representative assured us that if you you are not happy with BYJUs, you can cancell order within 15 days. will get back 100% refund.
As we had not received any learning kit and not happy with BYJUs, we have raised cancellation request from 18 Dec 2023 through emails and also by calling at their customer care.
Today 19 April 2024, till date i have not received my refund. Almost daily i am giving emails and daily calling on their customer service, i am not receiving proper response from BYJUs. Their customer care telling that "you will get call from cancellation team within 72 hours "