BYJU's Complaints & Reviews

The study material is not send for last two years as proposed during the purchase of the product. I had paid 1 lakhs rupees and the product provided was study material containing books, tab and other creative material from std I to Std IV. But i have not recieved from Standard II and Std III.

I have logged the complaint with byju's but there is no response yet.

Please check.

Hello sir/mam I am a student of byjus, I bought a course for neet2025 in 2023, my batch is pcb neet 11th and 12th, my batch no is 3312. When I took admission in BYJU's my admission counselor Mr. Akshay Gaur told me that he will provide you the physical book but after waiting for 1 year I still did not get it and all the counselors say the physical book is out of stock. Many students in my batch got their physical book but I did not get it then I thought of canceling my batch I told the mentor but he said it is not possible so I request you to Please cancel my premium and refund me, I know I am late But your consultant support told me, wait, wait, now you will receive your modules this month, but I did not get it, so I request you to please cancel my premium and refund me

Name of student- Ashita Shukla
Registered email- [protected]@gmail.com
Registered number- [protected]
I enrolled my daughter Ashita Shukla on 26/01/24 on Aakash Byju's Neet 11th and 12th with an expectation of getting online classes, modules and other assets. It's been more than 2 months, but I haven't received the modules. I have emailed the authorities several times, but I never got any positive satisfactory results.
On 03/03/2024, I received a call and the mentor said that we no longer be getting the modules. We were advised to work with e-books (which are not working). In the bond that we signed both the e-books and modules were mentioned. Hence, I've paid for modules as well.
I request a refund for modules. If otherwise, provide me a refund of my money for whole 2 enrolled years deducing the cost of 2 months. Neither I request you to provide the modules along with the proof of dispatch.

My Son was studying Byju's for last five years. He completed his CBSE 10 Board exams past 3 weeks. His course is K 6-12.He doesn't have 11&12 CBSE SD CARD. I tried to contact the Byju's mentor via help line number [protected].But heard only the recorded voice message the number doesn't exist. Past two I mailed again and again but I didn't get the solution. What should I do for this. Please concern this and solve my problem. Send me the 11&12 CBSE SYLLABUS SD CARD & arrange me a call back segment.

My son completed his CBSE 10 Board exams 3 weeks before. He was studying Byju's for last 5years.His course is K 6-12.He doesn't have 11&12 CBSE syllabus SD card. I was trying to contact mentor for last two weeks. The number [protected] which I called, I heard only the voice message the number doesn't exist. I mailed again and again, but I didn't get proper response. Please concern this and solve my problem. How do I contact the mentor or any other executives. Orelse please send me the SD card.
Name : MARSHALIN CYRIL S
NO : [protected]
Course : K6-12 Tablet learning

We paid the money for 6th class to 10 th class.we faced pin valid problem. Plese update the 10th class course. All byjus phone numbers ate invalid. Nobody respond on it.

Dear Sir/Mam,

I hope this email finds you well. I am writing to inquire about the process for requesting a refund and canceling my subscription to the BYJU'S coaching classes.

Due to personal reasons, I have been unable to attend the classes for the past month and foresee that I will not be able to resume attendance in the near future. Therefore, I would like to request a refund for the remaining duration of my subscription and to formally discontinue the Automatic Monthly Installment (AMI) payments.

Could you please provide me with the necessary information and steps to initiate this process? I appreciate your prompt attention to this matter and would like to ensure that any further charges are halted as soon as possible.

Thank you for your understanding and cooperation. I look forward to your response.

Sincerely,
[Devendra mishra]
[[protected], [protected]@gmail.com]

On[protected], Saksham (Client No. [protected]) was provided counseling by Prince Arora (Counselor no.[protected], represented by Sachin Gupta (Registered no. in the company -- [protected]).

I had taken a membership from Byjus and was told that I have a 14-day trial period. However, since my child has been shortlisted in Navodaya Vidyalaya, I wish to cancel my membership. Unfortunately, I am unable to connect with their customer support team over the phone.

I take 11th + 12th jee course from byjus but as per 15 days cancellation and refund i want cancel this but after many calls and mail it can't cancel please help me

I had subscribed to Byju's Online Tuitions for my son on 01st August 2023 and the agreed fees for Class IX and X was Rs. 60000 which was converted into 18 EMI on my ICICI Amazon Card. Of these, 07 EMI have been paid.

However, I have found the quality of tuitions very deficient and have written to them as well as called them multiple times for cancellation of the services.

There is no response from Byju's and the call center person obstructs any attempt to seek a resolution.

I seek the balance EMI be cancelled immediately from Byju's end.

Regards,
Vishal Desai

On February 26, 2023, I bought the course for my son G. Bhavith Sai. I made a down payment of 6, 463.10 using the payment ID pay_LL3cqWjE3j887s. The remaining balance was financed BYJU's using ABFL, loan ID LXW-M[protected]. I then decided to cancel the course. They started the cancellation process on March 27th 2023.I received my return a few days later, but the ABFL LXW-M[protected] loan is still active. In my Cibil, it appears to be past due. negatively affecting my Cibil score. Do the necessary checks and actions.

Dear sir
As per proposal of Whitehat Junior subsidiary of BYJUs was going to provide 300 coding classes at 192000rs with rate per class Rs 640.
Its was told that refund of the paid amount would be made if we decide to discontinue the classes in between.
Whitehat arranged for loan with its loan partner Grayquest .Monthly EMI of Rs 8000 was required to be paid by me and it was told no interest will be charged until 24 months.
The Classes started in May 2022 and i kept paying the monthly EMIs .The classes done were fewer than the amount being deposited every month. On 07 Oct 23 i discontinued the classes. I asked for refund of the additional amount which i had paid over a period of time as my son had attended lesser number of classes than the amount deposited. I also informed them to intimate Grayquest the loan partner of Whitehat to stop deducting EMIs. Even after intimating them to stop probably Whitehat did not inform Grayquest who again deducted Rs 8000 EMI.I confronted on the subject with Whitehat . Whitehat on 5 Nov 23 intimated that Grayquest has been paid the foreclosure amount by them and amount to be refunded to me by Whitehat is Rs 67970(sixty seven thousand nine hundred seventy).They also intimated that additional EMI of Rs 8000 deducted by Grayquest would also be refunded to me by Grayquest within a month..On 07 Nov 23 i was intimated that within 20 to 25 working days my money would be refunded. I did not receive any refund from both Whitehat and Grayquest till 05 Dec 23 and on the other hand i kept getting EMI deduction messages from Grayquest. Grayquest representative informed me that Whitehat has not paid any foreclosure amount to them.I forwarded the copy of email of Whitehat to Grayquest wherein Whitehat had intimated me that foreclosure amount has been paid to Grayquest and Greyquet would also return my last EMI of Rs 8000 deducted after intimation of discontinuation of classes. On 05 Dec 23 i again forwarded a mail to Whitehat for refund, Whitehat customer care does not have any phone no to contact them and one can only chat with them . I requested through chat for giving a call to me which they kept promising but never called back and repeated set answer during chat was inconvenience regrated someone will call you within 24 hrs but no one ever called till date. On 07 Dec 24 mail was received that inconvenience regretted refund would be done by mid Jan 24.In between i kept getting message from Grayquest to pay EMI . I still had not received any refund so i again mailed on 18 Jan 24 asking for refund . I received reply on 22Jan 24 that refund would be made by end Feb 24. Feb 24 when i did not receive refund i again sent a mail but did not receive any reply. I am a salaried person wanted a better future for my child but has got stuck with fraud companies like BYJUs which is not returning my hard earned money and its loan partner is continuously sending EMI deduction messages even though they also have to refund to me Rs 8000 .Whitehat does not seems to be intending to refund of my money as it has continuously failed to keep up with its word and time limits. Rs 68000 is big amount for me and delay affects my life harshly. Request make Whitehat to refund my entire money to me and Whitehat should intimate its loan partner to refund my Rs 8000 . its a big harassment and monetary loss and whitehat and Grayquetst should pay for it.

Laxman Singh Deopa F/O Arnav
mob no [protected]
Thanks,

I have enrolled in a premium course for my son from BYJUS on a 15-day trial basis and I bought this course through Credit Card EMIs, as the statement by the BYJUS sales executive is that you will receive a call from the BYJUS team before 15 days for confirmation and based on the confirmation BYJUS are proceed with the EMI transaction, I never got a call by BYJUS then I have sent a cancellation mail on the same day from 13th day received the product. I have called and discussed several times with BYJUS support and the Senior team but no response from their end, also they told me that they approved the whole refund amount and credited Rs. 1 to my account for account verification, but the whole amount not getting refunded and they suddenly started the EMIs without intimation. I wanted to get my refund back and take strict action against BYJUS for unprofessional behavior so that no one can suffer like me. I think is a scam by BYJUS and take strict action on the same.

I am AYUSH VERMA, i was joined the couse of 12+jee, the mentor told us that if you don't want continue with course then fees will be refunded within 15 days of joining.
I claimed for refund the course fees within 15 days, but till now they are just giving excuses about refund,
i want refund, plz check where is this process? and all details about this.
Registration on[protected] and full course fees paid on[protected], process done by mentor Sakshi Mourya.
registered mobile no. [protected]
student name- AYUSH VERMA

I have raised a refund request with Byjus and my request was approved on 24 Nov 23. But till now I have not received the money, I have followed up multiple time but each time they say you will get a call from the team in 72 hours. I am filing this complain again Byjus to get my refund back.

Name - Anisa Rahamnan
Order ID: SO-[protected]
Program: neo_btlp
Grade: 8
Board: ICSE
Refund Amount – Rs - 23, 864

When I initially enrolled my child in their 3-year course, we received physical books, for the first year. During this time, my child would complete homework using the books and submit it through the app. The tablet was primarily used for watching recorded lectures only, with minimal screen time. However, now that my child has progressed to 2nd grade, Byju informed us that they would no longer provide physical books from now on. This means that my child will have to do all homework exclusively on Byju's tablet, increasing screen time for a five-year-old, which is something no parent desires. This change was not communicated to us at the time of enrollment, where it was explicitly stated that we would receive books annually throughout the course. We feel deceived, especially considering the significant investment of approximately 90k for the three-year course. If Byju decides to alter their program policies, such changes should only affect new enrollments, not existing ones like ours.

My registered Email -Id: itsme.[protected]@gmail.com

I took subcription of IAS on 13 januray and paid registration money of Rs 10, 000 and my actual online batch started from 1 feb. I dont like the classes and mailed them on 4 february to cancel my subcription but still i ma mailing them. They are not responding to my query but calling again and again for EMI. why should i pay for this month and the account section department is saying that team will not listen until you will not pay the money of this month. This is fraud. I want to cancel my subcription

Dear sir,
My name is Azhagu Kumar. Initially, I started with my subscription in BYJUS of AE/JE course with this mail id ([protected]@gmail.com) by paid 12, 000. In this course Counsellor Nandita ([protected]) told that they will provide live English course for Mechanical, Finally provided recorded course only and blocked my number in BYJUS.

After that I tried to contact Byjus helpline from my another number. The counsellor Deepak ([protected]) Assisted with me. He told that you already enrolled in general batch only. So if you upgrade to premium batches surely we will provide English live course and refund your old subscription amount of 12, 000Rs. He told if you Pay one more 15, 000 for premium batches, with in 24 to 48 Hrs, Byjus will refund your old subscription money. After enrolment with my another mail id ([protected]@gmail.com) by paid 15, 000 again, I came to know everything is Lie. Because there is no live class started by Byjus for Mechanical Engineering. Finally No English Live Provided and No Amount Refunded.

He also told that Vikas sir started live Class for Mechanical Engineering in English on 29th January. That is also lie. Vikas sir confirmed in his recent live that No such live classes started by him.

I have audio proof talked by Counsellor And Video Confirmation by Vikas Sir And WhatsApp Chats.

If Byjus Provide the service what they assured, they can reject refund request. But they gave lie information and fake assurance for make me enrolled in course for money. So for this reason I want my money 15, 000 refund.

No proper response from grievance team also

I was cheated by Byjus two times in this issue. So kindly help me to get refund for atleast one course below details.

Kindly help me to get refund for this subscription .
Order ID : DO-[protected]
([protected]@gmail.com)
[protected]
Amount of 15, 000

I want to cancel my loan pending with the course cancelled 6 month back and i am regulary calling them as well as mailing them but still no info from there side app bearing id [protected]

The lady called NEHA called from [protected] has been calling since many days for marketing the product. She is very abusive and because of that I will not let my child enroll in byju's courses.