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BYJU's Complaints & Reviews

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Last updated Jun 16, 2024
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BYJU's reviews & complaints page 6

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R
rag009
from Anantapur, Andhra Pradesh
Oct 10, 2023
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Byjus subscription cancelled return my amount and NOC

We Have Cancelled BYJUS Account but amount not return & NOC Certificate also Please Provide Sir...
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V
venkat rao burada
from Hyderabad, Telangana
Oct 10, 2023
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Money debited from bank even after cancellation

Address:BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
Website:byjus.com

Respected sir/madam,
I have already cancelled byjus subscription months ago. The employee of byjus even confirmed the cancellation. Still money got debited in the name of "check bounce" . Almost 11000. It is too much amount of money. Byjus have no right to debit money after cancellation. You must refund me that money.
I request you to look into this matter ASAP! It's matter of a life to be honest!...
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A
A1 abhii
Oct 5, 2023
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Cancellation and refund

Address:Karnataka
Website:Byju's

I had purchased IAS online course for the cost of 36 thousand rupees. The counselor named Nazneen Perveen promised me to extend my EMI payment for 24 months tenure. But after getting me registered to the course she is not answering my calls at all. I have not recieved my orders also. And Nobody from the byju's team responding correctly since a week. I can't pay EMI of 2.5k per months. So I hereby request to cancel my order and stop the EMI...
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Address:20 Chippin Ct, Robbinsville, USA 08691

I made several call and phone request to do that but got VERY VERY POOR RESPONSE !!
Garvit khali is 6th grader got the learning station and ICSE syllabus when he was in India for summer break .
Garvit is back to the USA on August 31, 2023 and it has been communicated from the day one and agreed upon that once Garvit will be back to US his classes and teaching pattern will be changed, as per US method.
This has also been...
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V
Vinitha MK
from Coimbatore, Tamil Nadu
Oct 4, 2023
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Cancellation of BYJUS Product

Address:Chennai

I am Muthu, and recently, we purchased the course for my son. From the BYJU's team, Mr. Ajay contacted us regarding my son’s education purpose. He explained your course and classes and how you will teach. After the discussion, we have prepared to join BYJU's course with the 15-day refund policy. My son is studying LKG; we tried to engage him with that, but still, he is not able to understand and listen to it. So, finally, we planned to...
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K
Khanreh
from Motihari, Bihar
Oct 2, 2023
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Not got my refund.

I purchase jee batch from byjus but i request cancellation as per their 14 days policy but they harassed me for 2 months then they said they are not gonna refund full amount but 64486 they approved. I got a email with cms id that refund has been approved but after 15 days I didn’t got the refund I tried contacting them but they are giving only dates. Now last option is legal help...
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A
akilakarthikeyan
from Chennai, Tamil Nadu
Oct 1, 2023
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Cancellation of registration and stop EMI

We have procured an offline learning programme for class 11 and observed that it is not given the expected result. Hence, raised a cancellation request through mail ( Request No. 49442625.)

No response from the BYjus team and not yet received any confirmation and not stopping the monthly deduction of EMI....
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P
Pragyan Patnaik
from Bengaluru, Karnataka
Oct 1, 2023
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No refund after cancellation

Website:Byjus

I have been dropping mails to get my refund from byjus. The counsellor that made me enroll into a course stopped taking my calls or responding over texts right after i made my payment
It was a course that i never wanted to enroll in the first place.
I paid a hefty amount and i have been calling them and everytime they tell me that they will look into it and arrange some phone call but i still haven’t received any money backbr...
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M
Marisetti Chandu
Sep 30, 2023
Sep 30, 2023
This thread was updated on Sep 30, 2023
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Course cancellation and refund, bad backup

Address:BYJUS HEAD OFFICE, BANGALORE

Good evenig
I am marisetti chandu chosen ias coaching from byjus and not satisfied with their service.raised a complaint for refund but they are not responding and harasing for emi payment and the backup number of customer service isnt working.actual date of purchase is on 06/09/2023 an complaint raised on 7 sep.and thy gave time period of 14 days actuallt and now they are not responding.name of purchasee is chandu marisetti and I...
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D
Dinesh singh bora
Sep 23, 2023
Sep 26, 2023
This thread was updated on Sep 26, 2023
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Refund of money and cancel ecs

Address:Almora uttsrakhand

I had taken a course for my son Akshat for which I had also sent Rs 10000.00 online to Byju's. Due to various reasons, I refused to take it through email and phone even before the course started. I had told the reason for this to Byju's through mail, for this I have also received cancellation approval mail from Byju's, but instead of refunding my money, Rs 3667.00 was debited from my own bank account through ECS. It is also important to mention...
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H
HALIMASELIA
Sep 21, 2023
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Refund not received

My Byjus order ID is SO-[protected].

I opted for Byju's package on July 22nd, 2023, and the orientation was on July 29th, 2023.

Due to personal reasons, I raised a cancellation request on August 9th, 2023, and returned the product on August 22nd, 2023. The product was received by the Byjus team on August 24th, 2023. After that, I received an email on September 1, 2023, saying that my refund has been processed...
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H
HALIMASELIA
Sep 21, 2023
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Refund not received

The refund of ₹83, 961 that was processed by THINK AND LEARN PRIVATE LIMITED (BYJU'S) on September 1, 2023. As per the transaction details provided to me, the CMS ID for the refund was CMS[protected].
However, it has been more than 20 days since the refund was processed, and I have not yet received the amount in my account.
I have been following up for the last one week but have not gotten any proper response....
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N
narop
from Delhi, Delhi
Sep 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not receiving study materials

Good evening sir, sir I am writing in hindi plz accept application.
Sir mainai may 2023 mai byjus sai ugc- net preparation k ly 1 year ka course purchased Kiya tha(id-[protected] naveen jiloya) . Us time mainai 14000/- fee paid ki thi mujai ugc-net preparation weekend batch 4 allot houa . Mujai btya gya aap ko study material 1 week mai provide ho jaiga, so aap class start kr sktai ho.
Sir aaj September aa gya h but abhi tak...
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A
Anilkdhiman
Sep 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Request for Refund admission fee

Address:himachal pradesh

Date of incident :- 02/Sep/2023
Client number (counsellor) :- Mohit [protected] Sneh [protected]

Parent Name: Anil Kumar Dhiman
Daughter Name : Anjali

Brief of incident:- I received a call from BYJU's counsellor for a course for children for two years at the cost of Rs 120000/-. During counselling session, he told me that if for any reason I do not want to continue the course then I can cancel it...
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Address:https://byjus.com/learning/
Website:byjus.com/learning

I have raised the issue that i have not been sent Grade 1 books. It has been 12 months i have raised the request.
No books untill now.
As we have relocated to Malaysia, Byjus has promised to send the books to Malaysia number and change my
mobile to Malaysia number +60 [protected].
100's of promises that i will get the books in 1 week.

But it has been 365 days no books untill now.

Also...
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M
Mukesh Chhajer
from Ahmedabad, Gujarat
Sep 14, 2023
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Fraud done by Sales executive and company not reply

In May, 2022, BYJUS contact me to show their learning programs. Mr. Milan Kathariya (+[protected] sales executive come to my home in the end of May, 2022, and convey their study materials and suggest me to take a plan LKG, 1, 2 for three years for Rs. 56000- for my daughter Kamya who is in 1st standard in 2022-23 and then I take it by paying Rs. 56000- from my credit Card. I got study materials near to 20 June, 2022 for LKG first year....
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K
Krushna16
from Savda, Maharashtra
Sep 13, 2023
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I have canceled the course but refund has not been received

Address:Bangalore

We purchased the byjus ias course in july, within the 4 days i raised the cancelation issue to byju's by contacting them and by mail on [protected]@byjus.com. From the byjus they approved the cancel but regarding its emi has not been cancel till now and they don't give me refund. Whenever i try to contact them their helpline no. Does not connect my phone to their executives. I try to call my counselor who sell me products they...
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P
Piyush Deotare
Sep 10, 2023
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Payment Made but services not granted yet

I have purchased the byjus mock test series for cat on 30 August but it has not been unlocked yet. The transaction was successful and I have conformed it with bank too. And also I have not received any Order ID also
I have mail multiple time and also talk to byjus representative multiple times but there was no revert or action form there side....
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A
abhisheksarkar.sap
Sep 9, 2023
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Cancellation of application and refund

Address:[email protected]

Respected Madam /Sir,

I, Abhishek Sarkar father of Avanesh Sarkar residing at Kolkata, who earlier applied for class 2 to 4 Self learning companion on 20th Aug. But I send a cancellation mail within a day on 21st Aug. I send several mails and also called to cancel it but the cancellation never progressed.

The reason for this discontinuation are many. Basically on 20th Aug Byju’s representative force me to...
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R
rajkumaragra002
Sep 8, 2023
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Cancellation and refund of online BYJUs course

Sir

My daughter Akshita Sharma (9th class) Joined Byjus course online and register mob no is [protected]. That time one seller of course of BYJUS came to us. He has told us to join BYJUS online. And also told if your child is not interest within 15 days all refund will be come to you and also said in between your child is not interested or no improve in child’s performance, you can withdraw your amount at any time only those...
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