BYJU's Complaints & Reviews

On 28th October i received a call from Byju's DSSL program which occured in our school. They said we got a scholarship, and we set up a meeting the next day.
The next day, we talked to them, and decided to try it as they mention there is a trial period of 14 days, and i can cancel and will get complete refund.
I paid the money of 12000 rupees.

My counsellors (Arun Bikash Chakraborty and Mrityunjoy Chakraborty) told me to use the Think and Learn Pvt. Ltd. App, but there my account was showing to have expired, i couldn't do anything. I have multiple requests for cancellation since then, called the cancellation department several times, even emailed multiple times, but no response.

I have already paid 12000 rupees and now neither am i getting any refund nor my course is been cancelled,
In the helpline they always say that they would set-up a callback, which i was supposed to receive by 24-48 hours, but i never received it.
As per the terms and conditions, i was supposed to have complete refund if i were within trial period, and i would get proper customer care and all, but all was fake.
I am not able to cancel by any means!
The councillors aren't picking up the calls anymore, I have prove of each and every call recording and all procedures, now its getting too much, I want instant refund or i am bound to go to consumer court.

Most important of all I didnt received any items or content at all!
WHY SHOULD I PAY THE EMI???
I have posted in all my social media accounts and now i will expose you all!
All my details:

Student's name: Shibam Roy
Parent's name: Pinaki Roy
Registered number: [protected]
Email addresses provided to counsellor: [protected]@gmail.com and [protected]@gmail.com

Course name: Aakash Byjus 10th grade foundation streaming 2024

Payment method: GPAY
Payment reference IDs: BYJGP[protected], BYJGP[protected], BYJGP[protected]

Cancellation Tickets:
#3092214
#2983531
#2927685

The payment proof has been attached to this mail, I want to cancel it immediately, or else i have only one way to deal with it

My child M.Vaishnavi jee inter jee online course took 29 th August we suffering from health and financial issues we ([protected]@byjus.com ) gmailed [protected]@byjus.com department 3rd October. They told clear the 3rd emi your 60 days . We raised called the[protected] and filled form . And stop and cancell the auto debit for the month december stop the ech nch issue me nodue certificate.

I have choose for OLC for my children's and also i have paid to EMI Regularly
on of my son study 10th standard past one week the OLC Class i have attached the file error

i have call to finance department and mentor there is no proper responds

I have enrolled the byju's gate mechanical course on 1st september and they told me i can opt for refund within 15 days and i paid 3000 indian rupees and i didnt like the course and asked for refund on 5th of september through E-mail and also contacting cancellation and support team of byjus everyday they keep telling me i will receive call in 72 hours but didnt received call or mail from them but i keep getting bot calls telling me to pay my EMI and i received call on 25th of november and telling me they cant provide me refund and they didnt even send me tablet and books which they promised before.
please help me sir
i want to cancel my refund and stop the mandate

Hi Team,
I have submitted the cancellation request 2 weeks back.
Till now no update and no one reaopnding to mails
Student Name :Nigama Kotaru,
Regards,
Sada

This is to Complaint against BYJU and the Senior Manager, Manikandan from Bangalore. Below it he Student details:

Student Name: Sana (6th Grade)
Registered Mobile Number: [protected]

I am Sana's Guardian. I got a call from Kaviya Bathula for regitering with BYJU's for online classes for Sana. She called me continuously for 3 days and got the registration done.

I paid 10k for Registration and 42k for Online Classes (using Credit Card, enabled EMI). Nagamani (Mentor) from BYJU called me and confirmed the few details as no Tablet device received from BYJU, about subjects and timings and asked about the BYJU's Think and Learn app. I reported that it is mapped Sana as ICSE student, but Sana is an IGCSE Student. She convinced me that Syllables will be same, so we agreed.
Online Class started on 25th Sep 2023, we monitored for a week and got to know that whatever BYJU teaches Sana not at all matching to her Syllables. So we decided to cancel the registration. Since BYJU didn' explain about the cancelling procedure as how to do it, we have tried calling Kaviya Bathula since we registered and paid amount with her. But Kaviya didn't answer our calls. So we dropped mail to Kaviya's mail id kaviya.[protected]@byjus.com on 09th Oct 2023, we didn't recieve any response.

Then we explored in Google and got the Cancellation mail id. We dropped a mail to [protected]@byjus.com on 11th Oct 2023. Till now we didn't get any good response from BYJU. Few time, Mentor called me and convincing about mapping Sana to IGCSE syllables, but I denied that offer and strongly asked for cancellation. After that, we didn't get any call back from BYJU till yesterday. We called Customer Care many times, what we got as a response everytime was
"A ticket has been raised and the same has been esclaated from my side. It will be dealt within 72 hours".

Yesterday, Mr. Manikandan, Senior Manager from BYJU's, Bangalore, called me and asked for the details about the cancellation reason. Today he called me and told me that since, cancellation mail to [protected]@byjus.com done after 14 calendar days, it is not possible to cancel the registration. When I explain about my concerns, he started behaving rude and using abusive words. When I address him SIR in all the conversation, he was speaking without respects using the Singular words (In Tamil) "AMAIDHIYA IRU PA, AMAIDHIYA IRU PA" and not letting me talk.
When I check in BYJU's website Cancellation policy, there was a information that if we cancel the registration within 60 days, partial amount can be refunded. Please refer the below website

https://byjus.com/btc/refund-policy/#:~:text=All%20applicable%20refunds%20shall%...⇄ for%20approval%20of%20such%20refund.

I want register a complaint against BYJU's for not fulfilling my cancel request for a long time and
a complaint against Manikandan, Senior Manager, Bangalore for using abusive words, and cheating me by hiding the right policy information about partial amound refund.

Please help me by fixing this issue and get my registration amount and stopping my EMI from Credit Card.

Many Thanks in Advance!

I am the Guardian of the Student name Sana (6th Grade). She is my Niece. Kaviya Bathula from BYJU called me continuously for 3 days to register with BYJU for her online classes by convincing us that there is an offer which is going to be closed by today. I paid 10k for Registration and 42k for Online classes believing her words that this can be cancelled within 14 days and amount will be refunded if we don't like the training sessions. Nagamani (Mentor) called me and provided few details about BYJU few days before the online class start, confimed me about the Think and Learn app installed at the device which Sana is going to be used. (Please note that We didn't get nay Tablet device from BYJU). I reported that her profile in BYJU app shows as Sana is an ICSE Student, but Sana is an IGCSE Student. She told me that Syllables get matched, not to worry. Then she confirmed few other details about her timings and Subjects. First Online Class started on 25th Sep 2023, within a week we found that whatever BYJU teaches Sana not matching with her Syllables. So we asked Sana to stop attending the classes. We tried contacting Kaviya Bathula, since we had her number only with us, but she didn't answer the calls. So we dropped her a mail about Cancelling the registration on 09th Oct 2023, since she promised that this can be cancelled within 14 days. Since we didn't get any response for the mail as well, we explored in Google and got the Cancellation mail id [protected]@byjus.com on 11th Oct 2023. Till now, we didn't good response about Cancellation from BYJU. We got few calls from Mentors, convincing us to mapping Sana to IGCSE syllables, but I denied that and strongly asked for the Cancellation. Then we tried contacting Customer Care from BYJU many times, the respond I got was, :the ticket has been raised, it has been escalated from my side, It will be dealt within 27 hours". Yesterday, Mani Kandan, Senior Manager in BYJU's Bangalore, contacting me and collating all the details. Today he called me and telling me that since the mail to Cancellation mail id sent after a 14 days from the first class, Cancellation is not possible. When I try to explain about our concerns, he didn't listen to my words and behaving rudely by using Abusive Words. When I address him SIR, he was using the words in Tamil "AMAIDHIYA IRU PA, AMAIDHIYA IRU PA" and not letting me talk.

When I check at their website, if we go for Cancellation within 60 days, partial amount can be refunded. Please refer below site

https://byjus.com/btc/refund-policy/#:~:text=All%20applicable%20refunds%20shall%...⇄ for%20approval%20of%20such%20refund.

I want to register a complaint against BYJU for not cancelling my registration and
a complaint against Manikandan for using abusive words and not treating Customers in a Good Manner and cheating and fooling the Customers by hiding the partial amount refund policy information.

Please help us fixing this.

My name Sunita pani. Iam aayan dash's mother. (Lkg) class. My registered mb no. Is [protected]/ [protected]. U r not cancelling my subscription. With in your stipulated time.. So cancel it. Or i will snatch my total paid money with compensation from you legally.

On 15th nov 2023 already I cancelled ur course of ias English all things I had done through email and also I called to ur helpline no[protected] from this ur team provided to me with case I'd 2031271 again I mentioned this case I'd and emailed to your [protected]@byjus.com after that on next day ur team had called to me from this no [protected] on 17 nov 2023 for cancellation and refund of money and cancelling my loan application approval...

I Dr anju ghule . from Ahmednagar Maharashtra want to inform you that there is big fraud going in byjus . They call me to discuss anthe exam results took the zoom meeting, forced to take the online course on trial basis, they told to pay the fees 12000 which is refundable within 15 day if we cancel the course. Its written in their refundable policy . Without my knowledge they give loan also stating its a part of processure . Very next day only i applied for cancellation giving valid reason that student is no getting time, as he got selected in cricket also. Now the person Mr Hanan his ph no is [protected] n councellor Mr Himanshu ph no [protected] they avoid receiving my call . Then i called to call center daily n also mailed to cancellation n support team they just give assurance on ph not taking any action. Lastly one person Ritik Mathur he called said i will cancel only loan n not refund the money 12000 back . But still loan not cancelled no mail came regarding this . Now ph from loan company r coming that ur emi will start on 4/12/2023. I tried cancel it from bank but it is not cancelling as that byju team shd cancel it. Means in all the way they are trapping the people n getting money . Student name is rishi ghule we took 8, 9, 10 foundation course . cost was 75000 /- . we paid 12000/- now remaining will be paid by emi which we were unaware of . order no is so- [protected]. so many mail i hv done .. recent ticket no is 2548634 today only. Like me there are so many people who hv been trapped in this scam . I kindly request u to help me out . As ther is lot of torture n mental harassment. My ph no is [protected]. I hv send screenshot as proof . Plz it my request take actin against this fraud.

This is to bring to your notice that we have been requesting for cancellation of the above mentioned subscription number.

Was keen on taking up a physical class, but was well convinced by sales team and we agreed as there was a trial period of 14 days. Post the payment (on 29th Oct) we did not receive any confirmation email other than OTPs for log in into the website.

1st scheduled trial class (1st Nov) did not happen, child could not log in into any class session, we called for help, they will arrange call back but nothing happened. Next day again we were again waiting (2nd Nov), nothing happened that day as well, again they promised to call back, which did not resolve our problem.
We got a call late in the evening from a mentor. We requested him that we do not want to continue and requested for cancellation.

Saturday 4th Nov went to the nearby center in Dwarka Sector 11 and placed a complaint whereby we were clearly told that Aakash does not have anything to do with Byjus.

The following people - Sarita Yadav[protected] stopped responding to our calls and kept disconnecting when she recognised our voice.

Devanshu Kumar Mishra[protected] convinced us to keep his number for any confusion we had, on calling found that this number is in-active, later on the number got re-activated but he stopped taking our calls.

I am father of Arsh Jain. I have taken admission for my son on 30.10.2023 by depositing of Rs. 47, 000/- and I got the orientation class on 01.11.2023 but I was not satisfied with the presentation because there was diversity between counsellor (30.10.2023)and the information received in orientation class on 01.11.2023, at the same time (01.11.2023) I have denied the admission and email the cancelation team. course are not matched my son textbook. When the counsellor visit home he communicated wrong commitments and now he is not picking phone. he said we will take index of your child set syllabus accordingly.

We have to login the byjus but it's not working because pin validation validation code problem please setup the validation code

My self Sunil Kumar Pandey I have paid total 73000 rupees.
Order ID SO-[protected]
COUNCILLOR NAME: Saransh Sharma his email id is saransh.[protected]@byjus.com
The reason is cancelling and payment Refund because the councillor didn't tell me the right process of payment. First he asked me to pay only 10000 and after that 14000 more than he is telling me to pay rest of payment 49000 rupees. But after paying 24000 rupees I told him that I can not go ahead and I ask for cancellation but he told me that if I will not pay the Full amount till I will not get the order ID and he will not refund my money. He told me if I will make the full payment then I will get order ID and he will process my refund within 3 to 4 hours. And after I make the full payment now he is not responding my call . Then his colleague sagar call me and telling me that sagar sharma is on the leave and he will be not available for 15days. This is look like that they are cheating with me. I am requesting to byjus to place give me attention on this matter. Otherwise I have to take legal action against Saransh Sharma.

I am father of RISHIT RAJ and my registered mobile number is [protected], I have taken admission for my son on 01.10.2023 by depositing of Rs. 20, 000/- and I got the orientation class on 07.10.2023 but I was not satisfied with the presentation because there was diversity between counsellor (01.10.2023)and the information received in orientation class on 07.10.2023, at the same time (07.10.2023) I have denied the admission and fill up the form for refund and cancellation or ECS mandate, after that I received a call from Bengaluru on 13.10.2023 and they have provided a sheet(form) on my email and subsequently uploaded the sheet with the proof of bank details where the refund will be credited.
Since then, whenever contacted to the customer care they have assured me that your case has been taken on HIGH PRIORITY BASIS and refund will be credited within one or two days. till date (8.11.2013) no refund has been received further they have demanding their installment.

The BYJU'S company has harassed me. They have to penalized for mental harassment and refund of my money along with insufficient Balance charge (ECS MANDATE) debited by Bank.

I have contacted your helpline multiple times, sent mail regarding this matter but to no avail. My son joined the live classes in January this year and during October one of your counselor contacted me and told me to make a down payment of 10000 rupees and by doing this his grade will be increased till 9th, previously it was till 8th, and I was to pay only the remaining 4 months EMIs. But it seems I was misled and I cannot afford to pay two EMIs for the same course. So I'm pained by this as he is one of your student for the past four years and I want immediate cancellation and refund of my money.

I had taken admission of my daughter for Class IX/X on 12th Feb'23 online learning program. But due to my daughter's school timing issue, it was canceled on 22nd Feb . As per the Byju's cancellation policy if we cancelled the course within 15 days money will be refunded and loan will get closed.

Since my daughter didnt like the course and tablet teaching, hence we cancelled the program by writing the mail to the cancellation...

On 12th Feb we took Byju's online course for my daughter studying in X but cancelled the admission on February 23 which is within 15 days. Byju's mentor told within 15 days we can cancel the course and money will be refunded. So we returned the Byuju's Tab and bag and we received deposit amount Rs 7000. for remaining amount Byju's team had given loan for Rs 28000 from ABFL which is still active. Although, we sent mail to Byju's finance team...

It shows invalid OTP even after typing the correct OTP...

I had taken 3 years course for my daughter . the byjus app on Tablet has stoped working, since august 23 the mails are not coming, i have called the byjus each and every number all the phone numbers are unavailable. we ahve invested Rs.50000 for the course, the course is for 3 years out of which only 1 year is over rest 2 years are left