BYJU's Complaints & Reviews

I made several call and phone request to do that but got VERY VERY POOR RESPONSE !!
Garvit khali is 6th grader got the learning station and ICSE syllabus when he was in India for summer break .
Garvit is back to the USA on August 31, 2023 and it has been communicated from the day one and agreed upon that once Garvit will be back to US his classes and teaching pattern will be changed, as per US method.
This has also been agreed that this setup will be done a week before of travelling back to USA. No Response except the expert will call in 24 hours, no 24 hours came yet ...

My registered number [protected] can also be available for WhatsApp call, per USA EST time zone

Since we are in the USA, please reach out to us on the following numbers ASAP either WhatsApp or direct call,

Pankaj Khali +1 [protected]
Himani Khali +1 [protected]

Refund our full money At the earliest.
the guy who made this deal was Nidhi Singh and her boss Pratik

I am Muthu, and recently, we purchased the course for my son. From the BYJU's team, Mr. Ajay contacted us regarding my son’s education purpose. He explained your course and classes and how you will teach. After the discussion, we have prepared to join BYJU's course with the 15-day refund policy. My son is studying LKG; we tried to engage him with that, but still, he is not able to understand and listen to it. So, finally, we planned to end BYJU's. Please, with this consent, kindly cancel our admission . From the date of 13th sep, 2023 still now there is no action taken from BYJUS end . Please help me to cancel . And they are threading me to pay EMI .

Phone number : [protected]
Mail ID : [protected]@gmail.com

I purchase jee batch from byjus but i request cancellation as per their 14 days policy but they harassed me for 2 months then they said they are not gonna refund full amount but 64486 they approved. I got a email with cms id that refund has been approved but after 15 days I didn’t got the refund I tried contacting them but they are giving only dates. Now last option is legal help

We have procured an offline learning programme for class 11 and observed that it is not given the expected result. Hence, raised a cancellation request through mail ( Request No. 49442625.)

No response from the BYjus team and not yet received any confirmation and not stopping the monthly deduction of EMI.

I have been dropping mails to get my refund from byjus. The counsellor that made me enroll into a course stopped taking my calls or responding over texts right after i made my payment
It was a course that i never wanted to enroll in the first place.
I paid a hefty amount and i have been calling them and everytime they tell me that they will look into it and arrange some phone call but i still haven’t received any money back
My exam preparation is on hold because they aren’t sending me my money back
This is highly mentally taxing and inconvenient

Good evenig
I am marisetti chandu chosen ias coaching from byjus and not satisfied with their service.raised a complaint for refund but they are not responding and harasing for emi payment and the backup number of customer service isnt working.actual date of purchase is on 06/09/2023 an complaint raised on 7 sep.and thy gave time period of 14 days actuallt and now they are not responding.name of purchasee is chandu marisetti and I am requesting for the refund .
mail id is [protected]@gmail.com and contact number is [protected]
Payment Details :
SNo. Payment Method Type Reference Id Amount
1 of 4 SNo. Payment Method Type Reference Id Amount
1 BYJUS_DIRECT EMI [protected] ₹88000
2 GPAY DP BYJGP[protected] ₹2000
3 CASHFREE_PG DP BYJCFR[protected] ₹3000
4 CASHFREE_PG DP BYJCFR[protected] ₹5000
Total ₹98000
thanking you...
yours faithfully
chandu marisetti

I had taken a course for my son Akshat for which I had also sent Rs 10000.00 online to Byju's. Due to various reasons, I refused to take it through email and phone even before the course started. I had told the reason for this to Byju's through mail, for this I have also received cancellation approval mail from Byju's, but instead of refunding my money, Rs 3667.00 was debited from my own bank account through ECS. It is also important to mention that I have not received any study material from BYJU'S. So please refund my money soon
Dinesh bora
[protected]

My Byjus order ID is SO-[protected].

I opted for Byju's package on July 22nd, 2023, and the orientation was on July 29th, 2023.

Due to personal reasons, I raised a cancellation request on August 9th, 2023, and returned the product on August 22nd, 2023. The product was received by the Byjus team on August 24th, 2023. After that, I received an email on September 1, 2023, saying that my refund has been processed with CMS ID CMS[protected] and that it may take up to 15 business days for the amount to be credited to my account. However, it has been more than 15 business days since the refund was processed, and I have not yet received the amount in my account. I have been following up for the last 6-7 days but have not gotten any proper response.

The refund of ₹83, 961 that was processed by THINK AND LEARN PRIVATE LIMITED (BYJU'S) on September 1, 2023. As per the transaction details provided to me, the CMS ID for the refund was CMS[protected].
However, it has been more than 20 days since the refund was processed, and I have not yet received the amount in my account.
I have been following up for the last one week but have not gotten any proper response.

Good evening sir, sir I am writing in hindi plz accept application.
Sir mainai may 2023 mai byjus sai ugc- net preparation k ly 1 year ka course purchased Kiya tha(id-[protected] naveen jiloya) . Us time mainai 14000/- fee paid ki thi mujai ugc-net preparation weekend batch 4 allot houa . Mujai btya gya aap ko study material 1 week mai provide ho jaiga, so aap class start kr sktai ho.
Sir aaj September aa gya h but abhi tak...

Date of incident :- 02/Sep/2023
Client number (counsellor) :- Mohit [protected] Sneh [protected]

Parent Name: Anil Kumar Dhiman
Daughter Name : Anjali

Brief of incident:- I received a call from BYJU's counsellor for a course for children for two years at the cost of Rs 120000/-. During counselling session, he told me that if for any reason I do not want to continue the course then I can cancel it anytime and if within 15days I will get 100% refund and after that up to 45days refund of 75% of money paid by me. I choose the course and paid the registration fee (totally) of Rs 5000+11000=16000/- on 11 Aug 2023 and 17 Aug 2023.And Next working day on 02 Sep 2023 since my daughter was reluctant to study online due to some reason, I called to the same counsellor and told him that I couldn't go with this course and wanted to cancel it right now in chat on 28 Aug 2023 and email on 02 Sep 2023 . The counsellor said that first I must finish the payment of balance 10K or choose to pay as EMI than only the cancellation process will be initiated.
But he told me that first I must pay due amount of Rs 10000/- of Monthly fee then only then my request will be processed further.
Such terms were never briefed to me by the counsellor or anyone from BYJU's earlier. I denied than he said the cancellation will not be processed. If i will go for cancellation, then he will say nothing will be refunded. At this point, I feel cheated, harassed financially and mentally by BYJU's. What I was told by counsellor during first day about refund policy was totally a false statement / promise. And now onwards 02 Sep 23, the demand of more payment is blackmailing. Also, the call from third party financial company is torturing and disturbing, I request my money back and NOC from BYJU's and ECS cancellation with NOC by financial company. Reason is false policies promised by counsellor and not wanted to continue with such fraudulent policies.

I have raised the issue that i have not been sent Grade 1 books. It has been 12 months i have raised the request.
No books untill now.
As we have relocated to Malaysia, Byjus has promised to send the books to Malaysia number and change my
mobile to Malaysia number +60 [protected].
100's of promises that i will get the books in 1 week.

But it has been 365 days no books untill now.

Also...

In May, 2022, BYJUS contact me to show their learning programs. Mr. Milan Kathariya (+[protected] sales executive come to my home in the end of May, 2022, and convey their study materials and suggest me to take a plan LKG, 1, 2 for three years for Rs. 56000- for my daughter Kamya who is in 1st standard in 2022-23 and then I take it by paying Rs. 56000- from my credit Card. I got study materials near to 20 June, 2022 for LKG first year. I realise after two months that this material is not useful as my daughter in 1st standard and materials is for LKG, I complain for this on customer care to cancel the course and refund my amount but they said you can't cancel after 15 days. In first years I made complain so many times but no result. Till today I open tablet hardly for 10-12 times and use only one book. In March, 2023 they said they will give study materials for 2nd standard in 2023-24 and for 3rd in 2024-25 but till today I not getting any study materials for second year course. So request you take your tablet and LKG study materials back and give my amount by deducting your courier charge and other chiller charges.

We purchased the byjus ias course in july, within the 4 days i raised the cancelation issue to byju's by contacting them and by mail on [protected]@byjus.com. From the byjus they approved the cancel but regarding its emi has not been cancel till now and they don't give me refund. Whenever i try to contact them their helpline no. Does not connect my phone to their executives. I try to call my counselor who sell me products they...

I have purchased the byjus mock test series for cat on 30 August but it has not been unlocked yet. The transaction was successful and I have conformed it with bank too. And also I have not received any Order ID also
I have mail multiple time and also talk to byjus representative multiple times but there was no revert or action form there side.

Respected Madam /Sir,

I, Abhishek Sarkar father of Avanesh Sarkar residing at Kolkata, who earlier applied for class 2 to 4 Self learning companion on 20th Aug. But I send a cancellation mail within a day on 21st Aug. I send several mails and also called to cancel it but the cancellation never progressed.

The reason for this discontinuation are many. Basically on 20th Aug Byju’s representative force me to take a on the spot decision which I was never comfortable. But, somehow he convinced me by telling that it is very easy to cancel. So I took it and after processing all my thoughts I cancel it on very next day. Now after that various Byju’s representative tried to mentality harass me several times but that is a different story. But with this experience now I am super confident that I took a right decision to cancel it.

I am hereby requesting for the refund of the amount which we have already paid to avail the services. I have not accepted and received the study kit.
I request you to send me a letter of acknowledgment for the cancellation.
Sincerely,

Abhishek Sarkar

Sir

My daughter Akshita Sharma (9th class) Joined Byjus course online and register mob no is [protected]. That time one seller of course of BYJUS came to us. He has told us to join BYJUS online. And also told if your child is not interest within 15 days all refund will be come to you and also said in between your child is not interested or no improve in child’s performance, you can withdraw your amount at any time only those months payment takes rest all amount to be paid to you. School teachers of my child have complaint to me my child’s performance is going down. So I want to cancel above course from BYJUS. We have done so many complaints in last 3 to 5 months . but no solution / refund came. Every time they are giving some excuses and saying that it is not our policy and our complaint automatically closed. We are so worry about my child and her study . and I have lost money but no solution are coming. I have done complaint so many times in customer care tollfree no and also sent mail.

Lastly I am complaining to you. Kindly resolve my problem.

Thanking you

Raj kumar Sharma

Akshita’s Father

DELHI -10
Email ID- [protected]@gmail.com

Mob no [protected]

Dear sir, i purchase a course for gate and ESE but due to health problems I can't attend classes so I want to cancel my course and stop my emi loan.

I had subscribed for Byjus Online coding classes for my daughter during pandemic and previously with WhitehatJr. Earlier WhitehatJr was very good and registered for 3yrs classes, after Byjus aquisition the quality has dropped and leads to frequent Teacher change and non availblity of teachers time. Also the course not upgraded or the team is not accomodating new requests etc. Hence I rquested to cancel the rest of her classes and refund the money.

The refund and cancelation was per the aggrement they provided that anytime we can cancel and prorated return will be provided.

I sent mutliple email to the support team and no response since then. They assigned a request number : 48979295

Below are the details
Student Name : Sohini Maity
Email : maity.[protected]@gmail.com
Classes To be cancel and refunded : C189-C310
Date Of Purchase: 20th Jul 2021
Transaction ID: pi_1JFN0MGtj7eFwCE8VItXC3OZ

I've enrolled in the course on[protected]
I requested for cancellation on[protected].
Due to medical issues and financial problems.
Since then I'm contacting them they are saying we will get back to you soon but I've not received any proper response until now.
I paid 146000. Its been 60+ days. Since I requested for cancellation. Please do initiate the REFUND ASAP team byjus