BYJU's Complaints & Reviews

I have been dropping mails to get my refund from byjus. The counsellor that made me enroll into a course stopped taking my calls or responding over texts right after i made my payment
It was a course that i never wanted to enroll in the first place.
I paid a hefty amount and i have been calling them and everytime they tell me that they will look into it and arrange some phone call but i still haven’t received any money back
My exam preparation is on hold because they aren’t sending me my money back
This is highly mentally taxing and inconvenient

Good evenig
I am marisetti chandu chosen ias coaching from byjus and not satisfied with their service.raised a complaint for refund but they are not responding and harasing for emi payment and the backup number of customer service isnt working.actual date of purchase is on 06/09/2023 an complaint raised on 7 sep.and thy gave time period of 14 days actuallt and now they are not responding.name of purchasee is chandu marisetti and I am requesting for the refund .
mail id is [protected]@gmail.com and contact number is [protected]
Payment Details :
SNo. Payment Method Type Reference Id Amount
1 of 4 SNo. Payment Method Type Reference Id Amount
1 BYJUS_DIRECT EMI [protected] ₹88000
2 GPAY DP BYJGP[protected] ₹2000
3 CASHFREE_PG DP BYJCFR[protected] ₹3000
4 CASHFREE_PG DP BYJCFR[protected] ₹5000
Total ₹98000
thanking you...
yours faithfully
chandu marisetti

I had taken a course for my son Akshat for which I had also sent Rs 10000.00 online to Byju's. Due to various reasons, I refused to take it through email and phone even before the course started. I had told the reason for this to Byju's through mail, for this I have also received cancellation approval mail from Byju's, but instead of refunding my money, Rs 3667.00 was debited from my own bank account through ECS. It is also important to mention that I have not received any study material from BYJU'S. So please refund my money soon
Dinesh bora
[protected]

My Byjus order ID is SO-[protected].

I opted for Byju's package on July 22nd, 2023, and the orientation was on July 29th, 2023.

Due to personal reasons, I raised a cancellation request on August 9th, 2023, and returned the product on August 22nd, 2023. The product was received by the Byjus team on August 24th, 2023. After that, I received an email on September 1, 2023, saying that my refund has been processed with CMS ID CMS[protected] and that it may take up to 15 business days for the amount to be credited to my account. However, it has been more than 15 business days since the refund was processed, and I have not yet received the amount in my account. I have been following up for the last 6-7 days but have not gotten any proper response.

The refund of ₹83, 961 that was processed by THINK AND LEARN PRIVATE LIMITED (BYJU'S) on September 1, 2023. As per the transaction details provided to me, the CMS ID for the refund was CMS[protected].
However, it has been more than 20 days since the refund was processed, and I have not yet received the amount in my account.
I have been following up for the last one week but have not gotten any proper response.

Good evening sir, sir I am writing in hindi plz accept application.
Sir mainai may 2023 mai byjus sai ugc- net preparation k ly 1 year ka course purchased Kiya tha(id-[protected] naveen jiloya) . Us time mainai 14000/- fee paid ki thi mujai ugc-net preparation weekend batch 4 allot houa . Mujai btya gya aap ko study material 1 week mai provide ho jaiga, so aap class start kr sktai ho.
Sir aaj September aa gya h but abhi tak...

Date of incident :- 02/Sep/2023
Client number (counsellor) :- Mohit [protected] Sneh [protected]

Parent Name: Anil Kumar Dhiman
Daughter Name : Anjali

Brief of incident:- I received a call from BYJU's counsellor for a course for children for two years at the cost of Rs 120000/-. During counselling session, he told me that if for any reason I do not want to continue the course then I can cancel it anytime and if within 15days I will get 100% refund and after that up to 45days refund of 75% of money paid by me. I choose the course and paid the registration fee (totally) of Rs 5000+11000=16000/- on 11 Aug 2023 and 17 Aug 2023.And Next working day on 02 Sep 2023 since my daughter was reluctant to study online due to some reason, I called to the same counsellor and told him that I couldn't go with this course and wanted to cancel it right now in chat on 28 Aug 2023 and email on 02 Sep 2023 . The counsellor said that first I must finish the payment of balance 10K or choose to pay as EMI than only the cancellation process will be initiated.
But he told me that first I must pay due amount of Rs 10000/- of Monthly fee then only then my request will be processed further.
Such terms were never briefed to me by the counsellor or anyone from BYJU's earlier. I denied than he said the cancellation will not be processed. If i will go for cancellation, then he will say nothing will be refunded. At this point, I feel cheated, harassed financially and mentally by BYJU's. What I was told by counsellor during first day about refund policy was totally a false statement / promise. And now onwards 02 Sep 23, the demand of more payment is blackmailing. Also, the call from third party financial company is torturing and disturbing, I request my money back and NOC from BYJU's and ECS cancellation with NOC by financial company. Reason is false policies promised by counsellor and not wanted to continue with such fraudulent policies.

I have raised the issue that i have not been sent Grade 1 books. It has been 12 months i have raised the request.
No books untill now.
As we have relocated to Malaysia, Byjus has promised to send the books to Malaysia number and change my
mobile to Malaysia number +60 [protected].
100's of promises that i will get the books in 1 week.

But it has been 365 days no books untill now.

Also...

In May, 2022, BYJUS contact me to show their learning programs. Mr. Milan Kathariya (+[protected] sales executive come to my home in the end of May, 2022, and convey their study materials and suggest me to take a plan LKG, 1, 2 for three years for Rs. 56000- for my daughter Kamya who is in 1st standard in 2022-23 and then I take it by paying Rs. 56000- from my credit Card. I got study materials near to 20 June, 2022 for LKG first year. I realise after two months that this material is not useful as my daughter in 1st standard and materials is for LKG, I complain for this on customer care to cancel the course and refund my amount but they said you can't cancel after 15 days. In first years I made complain so many times but no result. Till today I open tablet hardly for 10-12 times and use only one book. In March, 2023 they said they will give study materials for 2nd standard in 2023-24 and for 3rd in 2024-25 but till today I not getting any study materials for second year course. So request you take your tablet and LKG study materials back and give my amount by deducting your courier charge and other chiller charges.

We purchased the byjus ias course in july, within the 4 days i raised the cancelation issue to byju's by contacting them and by mail on [protected]@byjus.com. From the byjus they approved the cancel but regarding its emi has not been cancel till now and they don't give me refund. Whenever i try to contact them their helpline no. Does not connect my phone to their executives. I try to call my counselor who sell me products they...

I have purchased the byjus mock test series for cat on 30 August but it has not been unlocked yet. The transaction was successful and I have conformed it with bank too. And also I have not received any Order ID also
I have mail multiple time and also talk to byjus representative multiple times but there was no revert or action form there side.

Respected Madam /Sir,

I, Abhishek Sarkar father of Avanesh Sarkar residing at Kolkata, who earlier applied for class 2 to 4 Self learning companion on 20th Aug. But I send a cancellation mail within a day on 21st Aug. I send several mails and also called to cancel it but the cancellation never progressed.

The reason for this discontinuation are many. Basically on 20th Aug Byju’s representative force me to take a on the spot decision which I was never comfortable. But, somehow he convinced me by telling that it is very easy to cancel. So I took it and after processing all my thoughts I cancel it on very next day. Now after that various Byju’s representative tried to mentality harass me several times but that is a different story. But with this experience now I am super confident that I took a right decision to cancel it.

I am hereby requesting for the refund of the amount which we have already paid to avail the services. I have not accepted and received the study kit.
I request you to send me a letter of acknowledgment for the cancellation.
Sincerely,

Abhishek Sarkar

Sir

My daughter Akshita Sharma (9th class) Joined Byjus course online and register mob no is [protected]. That time one seller of course of BYJUS came to us. He has told us to join BYJUS online. And also told if your child is not interest within 15 days all refund will be come to you and also said in between your child is not interested or no improve in child’s performance, you can withdraw your amount at any time only those months payment takes rest all amount to be paid to you. School teachers of my child have complaint to me my child’s performance is going down. So I want to cancel above course from BYJUS. We have done so many complaints in last 3 to 5 months . but no solution / refund came. Every time they are giving some excuses and saying that it is not our policy and our complaint automatically closed. We are so worry about my child and her study . and I have lost money but no solution are coming. I have done complaint so many times in customer care tollfree no and also sent mail.

Lastly I am complaining to you. Kindly resolve my problem.

Thanking you

Raj kumar Sharma

Akshita’s Father

DELHI -10
Email ID- [protected]@gmail.com

Mob no [protected]

Dear sir, i purchase a course for gate and ESE but due to health problems I can't attend classes so I want to cancel my course and stop my emi loan.

I had subscribed for Byjus Online coding classes for my daughter during pandemic and previously with WhitehatJr. Earlier WhitehatJr was very good and registered for 3yrs classes, after Byjus aquisition the quality has dropped and leads to frequent Teacher change and non availblity of teachers time. Also the course not upgraded or the team is not accomodating new requests etc. Hence I rquested to cancel the rest of her classes and refund the money.

The refund and cancelation was per the aggrement they provided that anytime we can cancel and prorated return will be provided.

I sent mutliple email to the support team and no response since then. They assigned a request number : 48979295

Below are the details
Student Name : Sohini Maity
Email : maity.[protected]@gmail.com
Classes To be cancel and refunded : C189-C310
Date Of Purchase: 20th Jul 2021
Transaction ID: pi_1JFN0MGtj7eFwCE8VItXC3OZ

I've enrolled in the course on[protected]
I requested for cancellation on[protected].
Due to medical issues and financial problems.
Since then I'm contacting them they are saying we will get back to you soon but I've not received any proper response until now.
I paid 146000. Its been 60+ days. Since I requested for cancellation. Please do initiate the REFUND ASAP team byjus

Respected Madam /Sir,

I, Mr C V N S DEEPAK father of Miss CHODIMELLA LAKSHMI SRIJITHA SAMANVI residing at Door No 12-123, Plot no.112, 4th layout, SATYANAGAR, CHINAMUSHIDIWADA, Visakhapatnam-530051, Andhra, Pradesh), who joined the course of JEE online classes by Byju. I paid an amount of Rs. 26, 000/-. I already informed to the customer care of cancellation. My daughter could not continue because of late coming from college and couldn't attend the class due to stress and overload. I would like to discontinue from all of its services with immediate effect. I also want you to stop my EMI which is due on 7th of this month. We have returned the tab and all other materials
without taking delivery of the same.

I request you to send me a letter of acknowledgment for the cancellation of my subscription. If there are any further notifications, I can be contacted via email at this email address [protected]@gmail.com.

Thank you for your patience. I hope to hear from you soon.

Sincerely,

Mr C V N S DEEPAK

Dear sir

I am Yennam Balagovind reddy, my mobile numbee [protected], mail id :[protected]@gmail.com, student name :YENNAM KOWSHIK REDDY. I am requesting for cancellation of subscription. the last November 2022 subscribed the BYJU's product the same month I have paid the EMI on second month I was request to cancel my subscription but your not cancel my subscription. That's the reason i got 4 check bounce happened in my account. My credit score decrease. The December to now am not getting any calls and notifications from your side and the emi payment paying in your side i am expecting specific explanations from your side. I want money so am applying loans but all banks are rejecting my loan request. So i want cancel my subscription.

Dear Sir/Madam,

I am Hara Prasad Patra, father of Anushka Patra (PSID: [protected]), a student at Aakash institute whose admission was done through BYJUs. I'm writing to express my deep dissatisfaction and frustration with the lack of resolution provided by BYJU'S regarding the cancellation of the JEE course that my daughter opted for. Despite multiple attempts to seek assistance, I have encountered nothing but a series o[censored]nfulfilled promises, evasive responses, and a complete lack of accountability from BYJU'S.

Firstly, I have sent numerous emails to both Aakash and BYJU'S, outlining the situation and requesting a cancellation of the course. However, all I have received in response are automated acknowledgments, followed by the indiscriminate forwarding of my queries to different teams within the organization. Regrettably, these emails are quickly marked as "solved" without any actual resolution or even a proper acknowledgment of my concerns.

Furthermore, I have diligently raised support tickets through their designated channels, hoping for a more direct and efficient resolution process. Unfortunately, this has proven to be a futile exercise as well. Each time I raise a ticket, it is simply forwarded to yet another team, resulting in a never-ending cycle of false assurances and unfulfilled promises. Despite their claims that the respective team would contact me within 48 hours, I have not received a single call or email from BYJU'S till date.

I have also made numerous attempts to contact BYJU'S and Aakash through both phone calls and emails. However, the response has been nothing short of disappointing. On every occasion, I am told to wait for 48 hours for the respective team to address my concerns. Yet, despite my continuous wait, no one from their end has reached out to me to provide a proper resolution.

This ordeal has been ongoing for over a month now, and I am deeply dissatisfied with the lack of action taken by BYJU'S to address my grievances. As a paying customer, I deserve timely and effective support, especially when it pertains to the cancellation of a course for which all the EMI payments have been completed.

I kindly request BYJU'S to take immediate action and resolve my concerns satisfactorily. I expect a prompt response outlining the steps that will be taken to address this matter and compensate for the inconvenience caused.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Yours sincerely,
Hara Prasad Patra
[Phone: [protected]]

I want to cancel this registration and want refund