Cakesportal.com — Not refund amount of my cancel order

Website:cakesportal

I ordered a cake on 28th december2020 at H-560 hindalco colony renukoot, sonebhadra(u.p) but due to some cicumstances i had cancel my order and i pay online payment of this order so yet my refunded amount is not back to my source amount.please look upon this and help me asap.
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