Cakesportal — Order cancelled and not refunded

I had placed an order for a cake on 16th of july, 2020 to be delivered on 17th of july, 2020 with standard delivery time 8am to 12pm. There was no intimation regarding delivery.
At around 11:00 am 17th july, i contacted them through the email address given in the website to give details of the delivery executive.
Later, i get a reply stating that they cannot deliver to my location and the order has been cancelled. They will transfer the money to my wallet on the website.
If they are not delivering in my area, why would i want this money in my wallet?
So, i asked for a refund of the amount and not for it to be added in my wallet to which i got no response.
If they cannot deliver to a particular location, they shouldn't have accepted the order.
This website is a scam, there are only e-mail ids in the website in contact us section. There is no phone number.
I need them to refund the amount to my bank account.
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