Calcutta Electric Supply Corporation [CESC] — ac load increment bill was paid but no action or confirmation of payment

Address:

700057

Bill no 16/06020/19/9/1 of amount rs: 42467.00 has been paid on 18/04/2019 (Attached the

Cese bill and payment acknowledgement slip) however i have not received any payment confirmation (Like we do for other monthly bill payments) via email/mail/text and no further action has been started till date.

When we inquired to the local cesc kamarhati north suburban dist. Office, they said: 'the payment was intimated on 18/04/2019 but the cesc is still yet to confirm the payment and once they confirm the payment, it will take around 3 more weeks to start the work.'

No appropriate option was available upon calling the help-desk number.

We have severe medical condition at home and need the work to be done as early as possible for the health issues and the increasing summer heat. Hence request you to take this on

Your best priority.

Consumer no:[protected]
Customer id:[protected]