Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

THIS IS REGARDING NON RECEIPT OF MONTHLY ELECTRICITY BILLS IN THE RESIDENTIAL FLAT. EVERY MONTH SOME OF THE 12 FLATS IN OUR RESIDENTIAL APARTMENT DO NOT RECEIVE THE MONTHLY ELECTRICITY BILLS OR RECEIVE AFTER THE DUE DATE FOR PAYMENT IS OVER. THIS IS CREATING NOT ONLY INCONVENIENCE BUT ALSO FORCED TO MAKE PECUNIARY LOSSES TO THE BONAFIED CONSUMERS. THE LACKADAISICAL APPROACH OF THE PRIVATE COURIER SERVICES AND LACK OF SUPERVISORY CONTROL IS CREATING TO ME AND MANY OF CONSUMERS EVERY MONTHS.

THIS MONTHS ALSO I HAVE NOT RECEIVED THE BILL FOR THE MONTH OF JUNE 2012. AND THE COMPANY DOES NOT ALSO GIVE ANY CONTACT NUMBER FOR SUCH COURIER AGENCY OR BODY TO ITS WEBSITE OR BILLS.

AN IMMEDIATE REDRESAL OR CORRECTIVE MEASURE WILL HIGHLY DESIRABLE FOR THE BENEFIT OF CONSUMERS.

CONSUMER NO- [protected]

Normally my monthly power consumption is around 275-300 units and bill comes around Rs.1500/- to 1700/- pm, whereas this month i have received the bill for 2903 units amounting to Rs. 24280/-

Request please help and sort out the issue


Regards,


V.K. Bhuwania

I , M.M.GUPTA, consumer of electricity from CESC/Kolkata, consumer No.[protected], have to pay Rs morer because of wrong method applied in billing in April & May 2012 .
A Electric bill for April 2012 shows adjustment amount to
Rs (-) 100 ( with advice -please do not pay this bill )
[ In reality a meter no.2005758 replaced on 24/4/12 showed
consumption of 89 units, due for charging in April2012 bill , amounting to (25x3.92)+(35x4.38)+(29x5.35) = Rs 456.45 .
By deducting adjustment amount of Rs 100 , amoint to be paid was 456.45-100=Rs 356.45]
B Electric bill for May2012 shows 315 units due to a new meter
no.4481975 added with previous month's unrealised 89 units ,
[THUS INFLATING THE BILL FOR 89 UNITS @Rs7.75 per unit at a slab above 300 units ,resulting in (89x 7.75 =Rs689.75
against 456.45 , an increase by 689.75-456.45=Rs 233.39 PLUS adjustment Rs 100 not mentioned really in May 2012 ,meaning another Rs 100 loss ,totalling Rs 333.39 LOSS ]
C Comparing the loads -earlier meter recorded 89 units in 13 days(6.84 units per day) whereas new meter , for same loads, records 315 units in 29 days (10.86 units per day as from 25th May upto 13th june there was nobody in house to consume )
My point is meter is reading high
MAY I EXPECT REDRESSAL OF MY COMPLAINTS?

Our locality has been facing power outage since last night. There have been numerous complaints made from many of the households in the locality but all such things falling in deaf ears. The complaint id for the complaint I registered at 12.30 AM in the night is 0610355. Lately, the customer service executives have been fooling us by saying that the repair work is in progress while when we move out we do not find any such thing going on in either in our locality or anywhere nearby. This is disgusting service from CESC.
Let alone the suffering of the people in this scorching heat, there is a heart patient at the house next door who is suffering immensely due to this irresponsible attitude of CESC.

FOR CESE LTD , KOLKATA
SIR

I am debapriyo pramanik. my customer id is [protected].
my postal address is 3/3 dr. P N Ghosh road, bally, howrah.

This is to inform u that we are facing a critical situation from last two days at 11:14 pm Due to power cut. We have a child in our house whose condition is very painful due to long power cut. We complain several times in your customer service. Our complaint No. is first day(04/06/12)[protected] and on 05/06/2012 is [protected]. but no response from ur side at that time. Your customer care man call me on 5/06/2012 at 09:00 am. After hole night.
Please think about it because regularly same time power cutting is some mysterious for me.

Your early action in this regard will be highly appreciated.


Namaskar
DEBAPRIYO PRAMANIK
[protected]

Hi I am Shaikh Soyeb consumer No - [protected]. reside at 50/2 shaikh Para Lane
Since one month we are facing problem of Voltage fluctuation. Everyday I personally logged complain in 1912 or 44031912 but everyday this problem is repeating. No body is taking care of this problem seriously. Due to this reason MY desktop has got effected once and may be CESC is waiting for some more casualties. I don't understand why CESC is not taking initiative to solve this problem and why not giving a permanent solution. We pay bill on time, every formalities we have done according to the rules and regulation laid down by CESC but when it comes to service it's really disappointing us

Feel free to call me for any clarification.

Regards
Soyeb
[protected]

Dear Sir / Madam,

It is observed that the voltage supply is not remaining adequate (i.e. 220V) throughout the day in all CESC service area. As a result of this the ampere consumption is increasing which in turn increasing the Meter Reading of individual meters of CESC.

It is considered that this is a technical way of generating more electricity bill for all CESC subscribers.

May I request you to kindly look into this matter to restrict CESC authorities in cheating its subscribers and let us pay the actual amount as per actual consumption of electricity.

I look before you for your kind help in this regard.

Thank you.

Rajeev Karmakar, MCA
Ph: [protected]

RESPECTED sir,
my consumer no. is [protected]..In Feb12 bill bill is for rs1540 against normal billing of 650 to 800. The load is same.Unit consumed shown as 266 against normal avg of140 to 160.
pl recheck the meter reading n arrange for refund or adjust it 4m the next bill.
with regards.
s.saha

Respected sir,
The Electricity bill of my residence has increased to almost double. Total no of flats are 8 in our building and only billing is too high.Its not like we are consuming much because we have only 1 AC,2 Gyser.Everybody in the building is having 2 AC, Gyser and other appliances. We had made changes in our electric fittings like tubelights and other things as well. Another flat is also having same problem, she called an electrician and after that her bill was reduced. Hence you are requested to please check our electric meter no being 4083562 and my address is DEEPAK TOSHNIWAL, 89/378,BANGUR PARK, PARK RESIDENCY,FLAT 2B, 2ND FLOOR , RISHRA Dist:-HOOGHLY- 712248 and my consumer number is [protected] and lamp post no is 16/24/8/1.

Thanks and regards,
DEEPAK TOSHNIWAL.

KINDLY REDIRECT MY GRIEVANCE APPEAL TO THE APPROPRIATE TO C.A



TO
THE DY.MANAGER (Commercial),
(kind attention to Sri Basudev Mukherjee)
CESC NORTH OFFICE
RESPECTED,
IT IS REGRET TO INFORM YOU THAT YOUR NOMINATED METER READING STAFF HAVE NOT ATTENDED MY HOUSE TO TAKE EXACT CONSUMED UNIT FOR THE MONTH OF JANUARY'12 .
HOWEVER, AN EXCESS UNIT SHOWN IN BOTH OUR BILLS i.e.1)CONSUMER NO.[protected] in f/o Late Sailendra Nath Bose(Domestic) and Meter No.0948133, Consumed unit shown as 210 in addition to Previous Meter Reading i.e.7027, hence comes to 7027+210=7237 as per reading date on 30/01/12 mentioned in your current Year's bill of January 2012.
2) Consumer No.[protected] in f/o Probir Bose(Domestic) and Meter No.3101664, Consumed Unit shown as 107 in addition to previous Meter reading 17198, hence comes to 17198+107=17315 as on 30/01/12( Meter Reading Date)
Howeve, it is regret to inform you that till today both the METERs have not yet crossed 7237 and 17315 unit reading bar which earmarked in January 2012 Bills respectively for both the ushers as mentioned above.

Please treat this as "MOST-URGENT" and rectify the same accordingly with allowing special rebate in the next month's Bills as because U are collecting excess amount in most unethical way.
Thanking you with better expectation and solicited transparent transactional dealings in future and also solicited your valued reply at the earliest please.

Yours Truly,
PROBIR BOSE (CONSUMER NO.[protected])

This is to bring to your kind attention that on February 3, 2012 (Friday) at about 5:00 pm, fire broke out in the Main Switch of Flat No. 204 (Owner : Sumit Pal) at the Premises No. 71 Shyamnagar Road, Baguiati, Kolkata 700055, and then a large scale fire spread out to all other Main Switches causing total failure of the electrical connections of the Building. Some of the flat owners of the building are now trying to restore the connections on their own, without properly investing into the causes of the fire, and keeping the CESC in total darkness about the accident.
We apprehend that some flat owners, including Sumit Pal, B. R. Goswami, Indranil Guha and others, of this building are using unauthorized A.C. machines, without taking prior permission and necessary infrastructure from the CESC, and this may be a major cause of the accident. We are greatly worried that if the causes are not identified and rectified thereafter with the proper approval of the experts of CESC, the FIRE may repeat any time in future, endangering the life and properties of the inhabitants of this building.
Under the circumstances, we request you to intervene immediately into the matter, and remove our apprehensions. We shall be highly obliged for your quick action in this matter.

Dear Sir/ Madam,

This is to draw your attention that in our locality i.e. Dolgobinda Sinha Lane, Salkia, Howrah, the CESC contractor has started an unauthorised overhead AC wiring inspite of the objection raised by us and the local Municipal Councillor, Mr. Goutam Roy (ward No.- 12). Our lane is very congested one and those overhead wirings are passing within in a distance of Two/Three feet from house walls which is very dangerous. Inspite of our several request, they have not even used the insulated wire and also refused to do the under ground wiring.

In this situation, we are hereby strongly request you to take necessary action to stop the overhead wiring work and do it through under ground.


Warm regards,

On behalf of the resident of
Dolgobinda Sinha Lane, Salkia,
Soumen Chatterjee
[protected]

I have complain against CESC Limited that due their faulty electric meter the charged me excessive bill. On 12.12.2011 i personally requested th Senior Commercial officer to make arrangement to check my electric meter but the request fells on deaf ears.
my Consumer no:- [protected]
Adress:- Biswanath Hazra
Ichapur Telecom Housing Complex
Bolck- B 7/ Flat - 12
Ichapur, Howrah- 711101
West Bengal

To
TheHead(CorporateCommunications)
CESCHouse,ChowringheeSquare
Kolkata - 700001.


Sub: Low voltage in supply of electricity, Consumer
No. [protected]-Reg:


This is the reiteration of my earlier complaint about two and half months before on behalf of my ailing brother Shri Tapas Das which may be read as follows:-
Shri Tapas Das had got the CESC consumer number [protected].We reside at Mayrapara, P.O- Ichapur, Nawabgunj , Pin-743144. Dist.-24 Prgs(N), LP- 24/14/3. For years we are facing a lot of problem due to low voltage in the supply line supplying the electricity in our house since incepted in the year 1994. All the previous verbal complaints to the local CESC authority took a deaf ear. The condition is so wretched that it is difficult to turn on a tube light without the use of an electronic choke at night. Let alone, the use of the other electrical equipments o[censored]rgent need including the water pump, Aqua guard etc. Even it is hard to manage to get the Desk Top Computer to work once in a day of 24 hours due to low voltage.More than two months elapsed since my last complaint . But nothing fruitful result has yet been received. I earnestly beg to your honour for your earlier interference to get rid of this wretched condition.

Yours faithfully,

(KALYAN DAS)

Kalyan.[protected]@gmail.com

SIR,
since last 3 years i receieved a high electricity bill ,actually i am using one fan, one t.v , two lights and one refrigarator regularly but my elecricity bill is above rs.400 most of the time.i doubt there is some problem in meter.my consumer no is [protected].

Please solve this problem as early as possible .Because it's impossible to bear the high amount bill for me for long time.

Since last few months I am receiving very high electricity bill unit from CESCHowrah. Actually we are using 2 fans & 2 Tube lights,4cfl bulbs, 1 freeze, 1washing machine semi-auto,22" colour TV, but the Eclectic bills are coming above Rs.700/month which is very much high than what it should be.
I have a doubt in my mind that either Electric Metre is not working properly or someone is doing Electric theft from our metre as we are unable to check what exactly happening because the metres are locked in a net cabin under the staircase.
So request you to kindly look into it & resolve it as soon as possible.
My consumer no:-[protected]

Sir,

I had applied for release of my Security Deposit of Rs.2103/-with CESC on 20th May, 2011.
Their acknowledgement docket no. is 150310/[protected]/150310 dated 20th May, 2011.
Till the date of this complaint i.e. (12th August, 2011) i have not received any response from them, and am still waiting for my refund of Security Deposit

Kind regards,

Sqn ldr Bidyut Chatterjee
Mobile: [protected]

This is to bring to your notice that I am yet to get the refund of the security deposit aginst my old meter no 3693782 which has been surrendered long back. I fail to understand that why being a customer I have to follow up with your Organisation when I think its your duty to make the refund to me. I expect you to please let me know about the status about the above mentioned refund by 3 working days.

Regards
Ashimjyoti Ganguly

MY ELECTRICITY BILL FOR JUNE 2011 SHOWS ONLY 14 UNITS BEING CONSUMED. IT APPEARS THAT MY METER (NO.3876808) HAS DEVELOPED SOME DEFECT. PLEASE CHECK THE METER AND DO THE NEEDFUL.

PROF. KUNTAL CHATTOPADHYAY
CONSUMER NO-[protected]
FLAT-105, 75 JOY KISSEN STREET
UTTARPARA, HOOGHLY-712258

In the night my voltage is going down to such level that the AC is not working and all the ceiling fans are just revolving at negligible pace with dim lights. I have already docketed my complaint on 12.07.2011but to no avail till date. Please help. My details are as below.

Consumer No.[protected]
L/Post no.101/9/7
Docket No.013308 dated 12.07.2011
Consumer Name-Mousumi Banerjee
Address-1/51, Netaji Nagar, Kol-92
Mobile-[protected]