Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Since Last 2 months we are facing a huge fluctuation of voltages in our area 11 ,Pottery Road ,Kolkata-700015 (56 word )....We have done several complains to CESC .... but till date no action has been taken from their end ... Because of this reason any time our electronic goods like refrigerator, Television, Computer ,Fan,Light may get damged .... No initiative has been taken from their end ... We want a result of this complain ..

Regards,

Citizen of Kolkata - 700015 and Consumer of CESC .

CONSUMER NO: [protected]
MRS. SABITA MAITI
B-9/4, PURBASHA HSG. EST.
160, MANICKTOLA MAIN ROAD,
KOLKATA - 700054.
PH:[protected]

Earnest Money of Rs 500/- for AC supply submitted on 23-Feb-11 (Form number: [protected]) for supply of electricity. Inspection carried out on 3rd March, 2011. However, we did not get report for long. After repeated follow-ups, finally we received a letter [ref. no. 04/01502/11 (512)], from District Engineer (Calcutta North District) stating that there are some outstanding dues in respect of consumption of electricity at house lying recoverable. This is absolutely NOT true. The matter has been referred to Commercial Dept for further investigation & we are still awaitng any further developement updates. It has been more than a month & we have not heard back (also there is not outstanding dues). Pls help!

Sabita Maiti (contacts: 23582141; [protected])

sir,
i have applied for a new connection and deposited the amt. as mentioned into the letter ref. no 0/13992/10(29) on dated[protected].Again on[protected] i got a letter from cesc wanting the extention of meter shed and fixation of main switch.Although i have already done job talking to the cesc JE before getting the letter and that was visited by the groundmen also.

i have given a reply of the letter ref.no[protected] on dated[protected].i am under DE,SOUTHERN DISTRICT,CESC.

IT was over 7 months.so plz do something .

SWAPAN DEBNATH,

1/28 C JADAVGARH,HALTU,
KOLKATA-700078,
MOB-[protected]
E-MAIL:[protected]@gmail.com

Dear Sir / Madam:
My name is Reba Dutta residing at C/28 patuli ghosh para, post office panchasayar, Kolkata 94. I want to bring to the court's notice our repeated complain to CESC to address the issue of having a hazardous electric post standing besides my house. Since 2008, I have been running after CESC officers to either relocate or underground the electric supply lines running dangerously close to my house and other neighbor’s house. The CESC officers admit the grave situation yet, in spite of submitting several complain: Reference Number[protected] dated since 3-4-2008 to Mr S Mukerjee, District Engineer (Southern District) and his staff, no action has been taken. The post has caught fire several times (most recent on[protected] and electricuted cables have been flying all over the places. It is just a matter of time before someone get hurt and loses their life. It is really unfortunate to see CESC officials completely ignorant and negligent on an issue of such serious magnitude. I am a old lady who is tired, losing faith in our system and need your assistance to support me on this matter at the earliest before something terrible happens in the neighborhood.
Thanking you and hoping for prompt action on this matter.
Warm Regards
Reba Dutta

This is the first time when I paid my Electricity Bill online on 25.02.11 by using AXIS Bank Debit Card. After clicking on the Pay button the message came somewhat like "No response from the the Bank" and there was no acknowledgement received whether the payment has been received or not by CESC. After that I checked my bank account details and saw that money was already debited in the name of CESC. In this case what shall I do because I am in a fix whether or not payment is received by CESC or not? If not , whether the money will be refunded or not in my account & in how many days? Shall I pay again now to CESC? Anyone facing this problem in the past may help.........!

Sayak Dutta
Consumer No. [protected]
Ph: [protected]

Dear Sir / Mam,

With due respect myself Priyanka Chatterjee(Consumer No. [protected]),meter no. 3925453 single phase,wants to convey that for last 3 months I am unable to get any meter reading as meter is not operational mode. Almost I made an approch to CESC office at Taratala,Behala,they advise that meter need to change & due to the shortage of device it will take some time.Finally on 09.02.2001 I made a complain to Asst Commercial executive who was really rude in nature though I waited for her for almost more than 1 hour.She advise to give that complain paper to Enquiry (Docket No.- 090211 / [protected] / 090211)which I had done.
Today only I got the bill for the month of January 2011 where the reading date as on 11.02.2011.
Under this curcumstances I am really preplexed to solve this problem.I am fearing the authority should not send the lump sum amount as arrear.As I am trying my level best to solve this problem. Need your sincear effort to replace the meter & install new meter on urgent note.

Regards,

Priyanka Chatterjee

Dear Sir/ Madam,

I am Abdul Alim Dewan. S/O: Late Golam Rashul Dewan, informed you that, Illegally CESC Team working on my Place. 144 Act Run on the place, Case No.: M.P. No. 494 of 2010.There has already given application to the District Engineer. CESC. LTD, Office at 433/1, GT Road (N), District: Howrah, Howarh Regional Office, Howrah-711101 on 27/07/09. But no Solution did. By force CESC Team work on my place with help of our Panchayate member Mr. Mamud Mollah. I am so helpless, with faith of your Organization I give my complain through your site. I am so poor and have no guide. With help of my neighbor Maksud Midday’s Account I apply the Issue.
Details of the place given below

Vill: Chak Sri Krishna, P.O: Hirapur, District: Howrah, P.O: Sankrail, Pin No: 711310, Daag No. : 404, Khatian No. : 130

Please enquiry about the Matter.

Yours faithfully
Abdul Alim Dewan
Ph. No.:[protected]

Dear Sir/Madam,

This is to make u known that CESC LTD enginer & employee is irresponsible and lazy,for my one problem sometimes one engineer visited my place and checked the meter but did not submitted the report,after few days some other engineer come and checked incomplete for the same problem but due to laodshedding,they left and imagined in the air that meter is looking fine.
There is a lots of difference between saying and checking,CESC LTD has send the bill of more than Rs.6500/- during winter vacation december'2011 bill which is not possible as since my meter was insalled my average bill is 300/-month,as there is also reason of 2(Two) bulb glow for only 5 hours a day.
Kindly see my problem as yet my problem is not solved

Thanking You,

SONU SINGH
S/O-UMA SHANKAR SINGH
1/4,I.C.BOSE ROAD HOWRAH-711101
PHONE NO-[protected]/[protected]

I am P.K. Chatterjee from Rabindranagar LP-163/2/4, Kolkata 700065 with consumer number [protected]. My electricity bill for the month November 2010 was Rs 530.00 for 133 units. Now as my neighbour informed me, previous in this month, CESC personnel who took the meter reading of our area for December simply avoided our house and took the reading of all others and as I was expecting CESC came up with an astonishing metered units upon their average consumption rate which is Rs 810 for 190 units.
I just tried to make contact with their regional office at APC Road but the phone went ringing. I want to know what should I do and how can I take steps against this?

My contact details:
Mbl-[protected]
[protected]@gmail.com

Consumer No: [protected]; Consumer- Sri Sri Ramkrishna Vidyamandir FP School; Memanpur, Ramkrishna Pally; Kol-139; LP- 40/15.
_______________________________________________________________________
Under jurisdiction of South West Regional Office; P-18, Taratolla Road, Kolkata-700088; Tel[protected].
____________________________________________________________________

This is to complain about wrongful entry of Meter Reading, thereby making the school authority to pay excess amount for the units not consumed. This is going on since last few months.
While trying to submit the aforesaid complaint @ CESC website, the intended web page did not open. Other links of power theft and Supply off complaints are working fine which instigates a consumer to doubt that, this is done by the company deliberately, to avoid inconvenience.
The web link is mentioned underneath along with the links (pasted) for viewer's reference.
____________________________________________________________________
http://www.cesc.co.in/cesc/web/customer/complaint/contact.php
_____________________________________________________________________
CONSUMER COMPLAINTS & SUGGESTIONS OTHER

o REPORT SUPPLY OFF COMPLAINTS
o REPORT POWER THEFT
o GRIEVANCE REDRESSAL

The District Engineer,
Southern District,
CESC Limited,
Southern Regional Office,
6, Mandeville Garden,
Kolkata 700019

Ref: MA Bill No. 01/15660/10/9/1 dated 27.08.2010 paid on 3.09.2010
CESC Ref: 01/15660/10(41) dated 21.10.2010
Our ref: Letter dated 01.11.2010

Re: Supply at Floor No. 2nd, A-05, New Garia Development Co-operative Housing Society Limited, Kolkata 700094, LP No. 201/50/1

Met the District Engineer and as per his advice complied to their requirement on 01.11.2010

Unfortunately the new connection has not yet been provided inspite of repeated follow-up.

The authority may please ensure immediate new connection as asked for.


Sutapa Datta

This is to inform you that by INDO-BANGLADESH ELECTICITY DISTRIBUTION AGREEMENT'the power is in hand of bangladesh to seize all energy fromCALCATA ENERGY DISTRIBUTION CORP(CESC).they are taking up 1/4 of energy genarated by cesc.CESC is helplessly giving up all electricity to besc.infct they have unpluging CESC from kolkata grid and joining to bangladesh.CESC is being helplessly sucking into bangladesh energy supply.because they had no power to do anything and bescl has power to take how much energy they want,they can take all energy from CESC.so CESC is being helplessly suck out.nothing can be done except seeing.for this kolkata is having much load shedding . they are helplessly shedding energy so that bangladesh can take it.If this doesnt reduces(bangladesh can take enery but has to be a limit)CESC will be powerless .all on hand of bangladesh sucking and sucking,ending energy.

dear sir,

you are not sending me the bill in time sometimes you are also not sending the biils. for that reason i am paying the whole outstanding amount in one shot. it is going on since last six moths.

i have paid the bills june,july,august at a time
now i am going to pay september,october,november

will it be continue ?

my family has two meters

1. SANTOSH KUMAR SARKAR ([protected])
2. SOUMITRA SARKAR ([protected])

ADDRESS:
24/1 SAHID ANANTA DUTTA SARANI
JASHONTI
LP-24/14/10
KOLKATA 700 081

kindly do something so that i can get the bills in time.

thanks with best regards

soumitra sarkar

Dear Sir,


SUBJECT:- OVERLOADING MONTHLY ELECTRICITY BILLS WITHOUT USE

CONSUMER NO--[protected]
LP NO--132/7/3

Myself GOUR CH.SAHA --a resident of 95-SANTOSPUR AVENUE,KOLKATA-75, would like to request you to verify my last 2 months meter reading and electricity bill. The bill amount is unbelievebly high inspite of no ussage. My flat is under lock n key as I stay in MUMBAI for my job purpose. I personally feel that something is wrong with my meter or someone is trying to overburden us with their personal ussage.
Therefore,I would request you to kindly go through the matter as soon as possible because a heavy amount of money is being debited from my account every month. Hope you will go through my complain and will resolve my problem as soon as possible on an emergency basis.


Thanking you,

Yours faithfully,
GOUR CH SAHA
16.DEC.2010

Please incorporate my correct address in my electric bill bearing consumer no.[protected] which are as follows :-
Old address : Shibani Basu
2/19/1, Rishi Aurobinda Park,
Kolkata - 700 051
31/3/2
New address : Shibani Basu
2/19/1, Rishi Aurobinda Park,
Shib-Shyam Apartment,
Birati, Kolkata-700 051
31/3/2

Respected sir,
Myself Sujit Saha -consumer of CESE LTD (cons no-[protected]),i am runningwith a small business.
since last 1year+ CESE is sending and unexpected amount of electric bill, which is unbearable for me.
after severl written requists there not attaching any inportance to the matter. in this respect it becomes
a havy load to me , i am unable to pay the bills.

i am requesting to you kindly to advice & guide in this regard.

Thanking You, YOUS FAITHFULLY.

SUJIT SAHA
473, G.T.ROAD ,PO-
MAHESH,HOOGHLY.712202 ,MOB-[protected]
E-MAIL ID - [protected]@yahoo.co.in

Dear Sir,

This is to bring to your kind attention that I applied for a new meter vide 08/10157/10 but no meter has been

given to me stating that I should apply for extra load in the existing meter.

This is to bring to your kind attention that due to some family problems I have been denied usage of electricity

from the meter number [protected] in the name of my brother Shri Alok Dalmia for which I had to apply for a

new meter.Due to unavoidable circumstances and amiable congenial environment in my house I request your goodself to kindly

allot me a meter in my name.

For your information I would like to state that two meters have been provided to a family in our building itself so why this

injustice to me.

Kindly help me in the above matter as this is very much a neccesity.Your help in this matter i highly solicited.

Thanking You,

Yours truly,


NAMAN DALMIA
90,RAJA BASANT ROY ROAD,
KOLKATA-700029.
[protected]/22431919

WE ARE REQUESTING DISTRICT ENGINEER CENTRAL OF CESC SINCE LAST TWO WEEKS FOR CHANGING SINGLE PHASE CONNECTION TO OUR THREE WATT-HOUR METER BOARD OF OUR THREE STORIED BUILDING TO THREE PHASE CONNECTION WITHOUT RESULT.IMMEDIATE ACTION IS REQUESTED.MATTER MOST URGENT. A HARD COPY OF OUR APPLICATION WAS SENT BY COURIER TWO WEEKS AGO.
MUKULIKA BOSE-[protected]
UMA GUHA-[protected]
SANTA GUHA-[protected]

Dear Sir
Ref: Consumer No.[protected]
Sub: Correction of Name & address

I Mr. PRATAP MANDAL request your goodself to rectify my name and address in your records as mentioned below:-

CORRECT NAME AND ADDRESS:

PRATAP MANDAL

Flat No. 4C
6 D.N. Mukherjee Road
Bally, Howrah
PIN: 711205
Near 54 Bus Stand

Request u to rectify...

Dear Sir,

On behalf of the Royal Plaza Flat Owners’ Association, I want to draw your kind attention about the following facts that:

1. Apropos from the discussions that our representatives had with the District Engineer, North Regional Office, other representatives of his office and representatives of the adjacent premises on 14.09.2010, the District Engineer, North Regional Office agreed to meet again with us on 19.12.2010 to discuss the safety precautions that will be taken by his office before connecting the transformer in dispute. But, unfortunately, he issued separate notice to the flat owners of the Royal Plaza (174, Gorakshabasi Road , P.O. Nager Bazar, P.S. Dum Dum, Kolkata-700028) on 18.09.2010 threatning that he would disconnect our supply if our members or any person refuse to allow access during carrying out the job of energizing the transformer on 23.09.2010.
As a resident of South Dum Dum Municipality and a citizen of India , we have the right for electric connection in our flats like others

2. The District Engineer, North Regional Office sought a plot of land measuring 6m X 6m at the premises as your LTAC network in the area is loaded the capacity. Mr. Raja Ram Yadav, promoter of the building offered one space measuring 5' X 5' approximately for installing a transformer required for Royal Plaza only. The District Engineer, North Regional Office raised the question of bulk load that is needed in our complex whereas his office is going to install a transformer of 400 KW & 11000 volts, which is not at all justify his claim.

3. The space was offered to the District Engineer, North Regional Office for inner consumption of Royal Plaza only, not for his other connections for locality.

4. The Royal Plaza Flat Owners’ Association wanted to know what are the anti accidents measures that has already been taken before connection of the transformer in question.

5. We demanded that the District Engineer, North Regional Office will have to furnish a declaration (in writing) about the liability that will be borne by him or CESC if his safety measures fail.
6. We demanded for immediate stop of work before settlement of the disputes.

7. We declared thet we will take no responsibility for objection, if any, arises from local residents / neighbouring building.


8. We are very sorry to say that C.E.S.C. had a deaf ear to hear all the above objections and after we have taken back our objection regarding installation of transformer within the Royal Plaza (174, Gorakshabasi Road, P.O. Nager Bazar, P.S. Dum Dum) Premises, over the threat for the disconnection of electric line from the flats of Royal Plaza we saw that CESC men have broken our boundary wall without giving any intimation to us or any prior consent from us which is an illegal act for which CESC should be liable & at the same time be condemned. It is a criminal offence. Your men broke our boundary wall without the permission from our flat owners for making a door inside our compound for a passage to their newly built transformer, which should be called as 'trespassing' and 'breach of privacy' as well, of the flat owners. They also erect the metre / main switch board on our boundary wall not only without permission but also at the time when our president, who was alone present at that time, protested for the act, he was heckled and disregarded.

On 28.09.2010 and CESC officers and staffs along with the contractor came again at the project site. They carried out their work not only without rebuilding our boundary wall but also they tried to break our boundary wall again for constructing a gate. Moreover, your officials and contractors are using the common place of Royal Plaza without our consent. On the other hand that should have been done on the road side.

We demanded that CESC should rebuild our boundary wall which was broken by their officials on 28.09.2010. We will not allow common passage of Royal Plaza (except which was offered to you by the promoter of the building) will be allowed to you or your officials or contractor for any type of work in the project site.

In this situation you are requested to kindly see that the dispute can be settle at an earliest opportunity .

This is extremely urgent.

Thanking you


Dated: Nager Bazar Yours faithfully,
30.09.2010

Secretary,
Royal Plaza Flat Owners’ Association