Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

At my residence area very frequently facing power cut problem and it's too much long time taking to restore. It's became a chronic problem and we are suffering a lot. Whenever this things is happening and lodged ivr complaint and spoke to customer care officer they have informed and fact that over head weir was disconnected. So you can understand the time to restore supply. We need continuous power supply to maintain normal civil life. So i am requesting to be a more responsible and sensitised to solve the issue permanently. Hope my communication is clear and enough to understanding to follow up the matter.
With regards
Biplab kumar nandi

Sir,
Kindly refer to my earlier complaint no.2263826 reg. The subject cited above.
2. It is reiterated that my flat will be lying vacant until i am transferred back to kolkata from delhi. As and when, i will posted to kolkata, the same will be communicated, however, occasionally i shall visit kolkata n flat on tour for a few days. After my earlier complaint, bill for previous month was generated.
Today i received an sms saying that, " dear consumer (Customer id : [protected]), the meter reading noted by us on 12/04/19 is 8942. Regards cesc limited.
— request to generate bills regularly on monthly basis without presuming that the meter has been defunct or otherwise.
Thanks.

Some issue in meter reading. Continuously i am paying high amount bill. I do not have any ac in room. Only few bulbs is there. This time also got 17000 rs bill. Need immediate checkup for meter.
Pls investigate meter. Customer id [protected]some issue in meter reading. Continuously i am paying high amount bill. I do not have any ac in room. Only few bulbs is there. This time also got 17000 rs bill. Need immediate checkup for meter.
Pls investigate meter. Customer id [protected]

Dear sir, i therefore going to inform you that some persons belongin from kumar singh rd, p. O titagarh, ps-khardah, 24pgs (North) kolkata 700119, (West bengal) are thiefing the electricity from the post and no. Is 38/14 from last three days. I sorry to tell their name because i don't know you have to inspect it by your engineers. At before i had complaint through toll free no.1912 but no action taken against it. And this is my last complain, if you don't take action quickly i can't inform further. Thank you.

Kindly note that meter reader visited my locality today 10/4/2019 at bharat co-operative ; sankrail but didn't take my meter reading.
Address : block : a - 7/3 bharat co - operative housing society ltd ;
Lp-sn 1 and lp-sn-1/8/6
Howrah - 711 313
02 number meters are installed in my premises as follows.
1) dilip kumar adak : customer id - [protected] ; consumer no - [protected]. Meter no.: 3346058.
...

I am supriya mukherjee, resident of flat 4a, 8 panditia place, kolkata 700029 not recieving the monthly electricity bill at the above mentioned address for the past 5 months. I am worried about it. I pay the bill online but i want the monthly electric bill in a paper way. I am filing this complaint online so kindly look after this problem so i can get my monthly bill delivered from this month.

Hello sir, i am tulshidas mukherjee, residing at 11/44 panditia road, kol - 700029, not getting delivery of my monthly electrical bill in paper way for the past three months, i paid the bills by checking my customer id in your online portal for bill pay and then get to know the amount. Kindly look after this matter as soon as possible. I cannot go to the main office of cesc so written here an onlinr complaint, check the problem why the bill is not delivered at the above mentioned address..

Name manjoor alan and nasreen bagem residence 13/ h/8 elliot lane po park street near mulla jaan school they tapped under ground cable and giving elect power supply in that locality at fixed monthly rental and they tapped few meter also.

Tapping source is kolkata municipality light pole and the main underground supply cable give power to 72 flats in 13/ h/ 8 elliot lane kolkata 700016

Sir/ madam,
Recently i applied for a new connection to your office through online. Everything went fine until i visited the taratala cesc office for documentation. The first day i went there, the head clerk (Barababu) sent me back saying there is no available staff/officer today for the said purpose. The next day i somehow managed to get the work done without any hazards. Now, after receipt of the bill through mail when i went to pay the amount, i came to know that i have to submit the bill in paper to pay (Which is quite anti to your green movement project). When i request the staff to provide me the same after generating the token, it seems like she along with the staff siting next to her have no idea how to do that (Though they are quite senior staff), whereas another young lady staff who offered to help me got protested by the same head clerk (Barababu) and he also told me "what's the hurry". He even insisted me to wait for 04 hours to get the bill from upstairs. This kind of behaviour and that also from such senior staff of your office is highly condemnable, and even creating adverse environment for those young and junior staff those who want to help is a matter of shame.
So, i request you to kindly see into the matter and help those senior staff and head clerk to get a proper mindset and provide them some training on how to help rather than harass, how to generate bills and other technical/ computer knowledge related to their desk and oblige.
Note : bill no, and other details are not mentioned here as per the guidelines, but will be provided when and where required

I have posted a complaint on date 25.03.2019 and personally visited at your mandeville garden office at room 41, ground floor, with your officer, but still the bill is not delivered at the due address i. E.
C/o, ashis kanti basu
"basu bhawan"
Vivekananda college road.
Thakurpukur,
Kolkata - 7000 63.
This is a reminder complaint to your good office. Please immediately take necessary actions.

This has reference to the consumer id number [protected], consumer no. [protected] and address is vijaya bank, 129, ho chi minh sarani, behala, kolkata-700008, would like to bring to your kind notice that earlier i, ashutosh choudhary (Sr. Manager - vijaya bank) had been residing at above mentioned address from july-2013 to june-2017 and the mobile no. [protected] registered with above mentioned consumer i. D. Belongs to me. Since july 2017 i have been leaving at delhi, and no where concerned with this consumer i. D., i hereby request you to de - register my mobile no. [protected] for the consumer id number [protected], consumer no. [protected].

I have paid my february 2019 bill on 1st of march 2019 and received another bill for march with a due date of 27/03/19. I am unable to understand since when we are charged before 30 days of bill cycle.
My previous reading date was -09/02/19
Current reading date is - 09/03/19.

My details are -
Consumer id - [protected].

Kindly look into the matter as we should not be charged or sent a bill with a due date before 30 days billing cycle.

Customer id [protected]:
Bill no. [protected]
The power is supplied at 158/1 pr. Anwar sh rd. But i do not receive any bill for it inspite the meter is being read monthly. I want the electricity bill for it to be supplied at the below address:-
"basu bhawan"
Vivekananda college road
Gournagar
Kolkata - 7000 63.
I have lodged this complaint previously also, but with no results.
Please look into the matter.

Dear sir/madam l,
My february 2019 bill says i have used 357 units. According to cesc calculator the amount should be around rs 3018. However the bill amount is rs 5830. I have paid jan 2019 month's bill. The payment status of last month's bill shows paid. There is no reason that i can find, for an increased bill amount, except for a mistake. I have attached some photos to explain the mistake better

Dear cesc,
I am a bona fide consumer, and i am never irregular in my remittances. I follow a very clearly defined energy consumption policy, since i am trained in it.
The bill amount for february 2019 is in an excess of ₹5000 which is quite impossible, because it was a cold month, there was no use of fans or a. C. And every one of my lights are energy efficient. I do not use any electro domestic product which has heavy drawage other than a microwave oven, that too for heating.
My bill reflects at least ₹2000 excess for february 2019 and it may very well reflect hooking/energy theft in my locality - please look into the matter immediately. My consumer number is [protected].
Best regards,
Satrajit sanyal

Customer id-[protected], add-pallavpukur, santraganchi, hwh-4, lp-8/9, from april'17 to oct'18 receiving bill amount max to max rs.700, but from last 3-4 months bill amount is rs.1500 above, dont know the reason, request please check it and suggest me if anything is wrong... Your support is very much required, mob-[protected], mail id-uddip. [protected]@gmail.com

Dear sir,
Thanks for your information regarding the delivery of the cheque for my refundable deposit. Since nobody is now staying in the mentioned address, i request you to send the cheque to our my following address.

Mrs. Dipti datta,
Dl 111/4 salt lake city,
Kolkata - 700091.

Tel: [protected].

Thanks and regards
Mrs. Dipti datta

On sunday, march 17, 2019, 2:47:24 pm gmt+5:30, cesc communication wrote:

Ref : sa-9/2/51/0150/195 date : 16/03/19

Dipti dutta north suburban regional office
7 t n biswas rd 32
Lp-92/2 b. T. Road
Kolkata-700035 kolkata-700058
Phone :[protected]

Dear consumer,
Ex-consumer no : [protected]
Transferred on : 23/02/19

We would inform you that a refundable balance of the security deposit that was paid by you for our aforesaid erstwhile supply, plus interest accrued thereon remains payable to you after adjustment of outstanding dues, if any, recoverable against the supply.

We shall in due course, send you a crossed / account payee cheque drawn in your name and mail it to the same address as that of this letter. However, if you wish the cheque to be sent to a different address, kindly let us know within seven days from the date of receipt of this letter. Please also confirm whether the spelling of your name as in this letter is correct and complete.

We stand committed to our spirit of co-operation and service to you.

Regards,

General manager (Lt)

Cesc limited
Cesc house,
Chowringhee square.
Kolkata - 700001

Respected sir,

I, dipak khemka, a handicapped and disabled person, aged 56 years have been residing at 21a, madan mohan talla street, kolkata – 700 005 and have an electric connection through cesc. I am a retired person now and have been employed at shree hanuman seva trust under the trustee, late syt. K. L. Jalan.

Since the year 2003, i have an electricity connection at my residence mentioned above. Before that, we had lived without electricity for more than a year. We got the electricity connection installed at our residence with the help of calcutta high court, the case number of the order was w. P. No. 1890 (W) of 2003.

Now, we have not been able to provide a free access to the meterboard of our electric connection since 2018 because it is situated in the room of one of the tenants, rabindranath chakroborty in the same premises as mine. The said tenant had shifted to another location as a result of which the meter room is under lock and key. I had already submitted a letter to the commercial executive engineer (North) dated 21st of february, 2018, and thus we were informed that in such scenario, we will be getting an average electricity bill based on the electricity consumption of the last twelve months.

Now, the total electricity consumption for the year 2017 (January through december) amounted to a total of rs. 21, 230.00, the average of which is rs. 1, 769.00 per month.

However, the total amount of electricity consumption for the year 2018 (January through december) went up to a total of rs. 43, 130.00, the average of which is rs. 3, 594.00.

Finally, in the year 2019, i have received bills for the month of january and february which amounts to a total of rs. 9, 290.00, an average of which is rs. 4, 645.00.

Now, my electricity bill’s monthly average used to be around rs. 1, 800.00 which has now been increased to rs. 4, 600.00 per month which has gone up by more than three times as compared to what i had been paying for before.

As i have mentioned, i am a handicapped and disabled person and have been retired for few years now. Still, i have been paying the bills every month for the last one year with sincerity and also a lot of problems knowing that those bills were not correct. However, the recent electricity bill for the month of february, 2019 that i have received is in the amount of rs. 7, 560.00 and i have been shocked since i have seen it.

My family had already gone through the phase of living without electricity for more than a year before and i do not want them to be in that situation again. The reason being the amount of electricity bills that i have been getting is huge now and is out of my reach, budget and income.

Thus, i am reaching out to you as the last option to help me under these circumstances because i had requested in the cesc office in this regards a lot of times in the last one year with no result or help.

So, i kindly request you to look into this matter, consider it and oblige.

Thanking you in advance,
Yours truly,

Dipak khemka.

My docket no.1195629 dt.18.2.19 and consumer no.[protected] (Name : shipra consultancy & management services, owoner's name : sri sudhanya dey) regarding
Security money refund back as well as disconnect of power supply.in this connection, lot of correspondences were done, no solution comes, even no reply has come. I may kindly be informed why such action not been taken by their end. How long i will wait for payment? My company 's mail id : info @shipraconsultancymanagement.com

Please take note of the address of the affected area : 38g maharaja tagore road, dhakuria, kolkata 700031
Apartment debanjali

The transformer of 300mva had been installed in our premises in the given address which is making peculiar noise from morning onwards creating a panic inducing situation among the locality.
Kindly take action as early as possible.