Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Chandan Banik
Consumer no. [protected]
CESC.
Mobile: [protected]
Address: H.No.18/27, 2nd floor, Sisir Bhaduri Street, Sibachal, Birati, Kolkata - 700051.

From last couple of months, we are getting only 185V instead of 220V voltage, consequently our AC and other electric appliances are not functioning properly. We have cross verified the same 2 to 3 times by our Electric technician. We have paid extra for our AC line. Our neighbor are also facing same problems.
Kindly get this fixed on the earliest possible time.

Dear Cesc,
My meter reading date was 7.6.2019.But no one visited my house on yesterday and the bill generated.This is 2nd time I am complaining for fake meter reading.
Few day before my neighbour also complained that someone has come from Cesc.But did not check meter and gone.And said I cannot wait until the gate opening.same happen with me on last month.What type of technician you send who misbehave or not visited and generate fake meter readings.
I am from Kolkata.I have raised a complain.
Docket no: [protected]
Please investigate and send me genuine bill.

Old Customer ID: [protected]
Old Consumer No.: [protected]

Dear Sir,

Please note the flat has been sold and the new consumer is Mr. Ajit Kumar Bothra, having customer ID: [protected]. PFA the bill of new subscriber.

Till date, our refundable SD is not received. PFA the last know status of the refund. Refund Chq No. 296720 date[protected] on YES Bank Ltd, Camac Street. But the cheque is not yet received.

Please help us to get the refund of Security Deposit.

Regards-
Yours Sincerely
Arup Ray & Anup Roy

Date: 07-June-2019
Mobile: [protected] / [protected]
Landline:[protected]

I mala mukherjee holding the customer id [protected] request you to look into the matter as the meter reading of my house is comming too much for the last 1 year and in this month it's out of imagination the electricity bill for may is rs 4100, i feel something must be going wrong so kindly arrange to do some enquiries why the bill is so high. Check

I have been receiving high electricity bill month on month. The latest bill of april amounts to rs. 2670 which is absurd as the consumption is normal without an ac. The bill for the month of march was rs. 1600. There are others in the apartment who are using ac but still their bill is much lesser than mine. I have been complaining for high bill for last 4 yrs but no response from cesc. Recently i have applied for ac installation on 18th may 2019. I am worried that my bill will be more absurd now. My current meter reading date as per your bill on 21/5/2019 shows 11251. Today is 3rd june — the meter reading shows 11512. That is 261 units in 13 days. How is it possible. Earlier i have also requested to check my metre once as i think either the electric meter is not working properly or something is wrong somewhere. If required pls change the meter. Thanks.
Consumer no — [protected]
Customer id — [protected]
Meter no — 4590641

Sir,
I am a consumer (Consumer id: [protected]) of cesc limited, kolkata and i am very much astonished to see the electric bill of may, 2019.
The bill shows the total unit consumed 1054 of may, 2019 amounting to rs. 9890/-, whereas in april, 2019 it was 42 unit. It is totally ridiculous.
The bill shows on 22/04/19 (Previous meter reading date) meter reading was 11570 and on 22/05/19 (Present meter reading date) meter reading is 12624 but when i checked the meter reading yesterday evening, i. E on 01/06/19 it shows 11642. How is that possible!!!
I think the meter inspector not take right meter reading.
Due to excessive meter reading the bill of may, 2019 displays the net amount of rs. 9890/- which is beyond my paying capacity.
So, i request you to kindly look into the matter to not to pay the excess amount.

Yours truely,

Sukumar bagdi
Consumer id : [[protected]]
Lp. 26/4/4/3
Durganagar
Rabindranagar
Kolkata 700065

This is to let you know that we are facing tremendous power fluctuation during the months of summer season especially at night and these are causing a lot of problems. The electronic equipment's either switched off automatically or they are running with such a speed as if they are not working. These may cause damage to our electronic equipment's. Moreover, there are some cardiac patients too in these area who are suffering a lot and may cause health issue.
Under this situation, it is our kind request to you to look over the matter and take necessary measures to solve the issue immediately.

We are regular consumer of your company having belonging to the Puspa Kunja, 22H Kajipara Road, Behala, Parnashree, Kolkata-135 beg to inform you that there is frequent failure of electricity for hours in our area. We have been complaining it since long time but there is no result. It fails regularly in the evening hour. If at all it is supplied late at night, low voltage does not permit our fans and AC to operate. Low voltage is regular phenomenon. It puts us into great difficulties. Due to low voltage, all AC’s, Fans and lights are not able to function, and it causes troubles during these hot days. Due to low voltage costly electrical appliances may damage.
We, therefore, request you to kindly take early steps to check this problem. We shall be grateful to you for such help.

To
The Manager, Customer Care, May 29, 2019
CESC, Kolkata

Sub: Over-payment from our side
Ref: Name: PRAMILA GHOSH (SM)
Customer ID: [protected]

Dear Sir,

By mistake the bill of CESC Ltd. for electricity consumption in the name of Pramila Ghosh for the month April, 2019 has been paid twice on behalf of Sm. Pramila Ghosh (my mother): 1) by cash of Rs. 1630/ on 27/05/2019 and 2) by online through NET banking of Rs. 1610/ on 28/05/2019.

I am thus requesting you to adjust/deduct amount Rs 1630/ from the next month's (May, 2019) bill or do the needful as necessary toward our over-payment.

Please reply us regarding your decision on the above matter.

Thanking you,
Sincerely,

Rina Ghosh
Daughter of Mrs. Pramila Ghosh
e-mail ID: [protected]@yahoo.com
(Mobile No. [protected])
1A, Nabanagar, Jadavpur
Kolkata 700032

I am a resident of chatra, serampore, address - 55 (37) nabin chakraborty lane. Post - chatra, serampore, hooghly - 712204. Cesc is the service provider for our area since so many long years. From last 15 days we are facing some serious voltage issue at midnight on regular basis. Every time i called to customer care for registering my issue, they have generated different different complaint registration number but they have not given any status of previous complaint registration number.
Complaint registration number - [protected], [protected]
I called to local office representative on landline ([protected]) several time but nobody responded & i called to mobile mentioned in electric bill i. E [protected] several time but it was off during working hours (9 am to 5 pm mentioned in bill).ac & refrigerator is not working due to voltage variance.

Hi i am aritra ghosh consumer no - [[protected]]. Reside at 290/1 b. M. Saha road hindmotor hooghly

Since last three years (Maybe more) we are facing problem of voltage fluctuation during summer.

I personally logged multiple complains (Ex:docet no:[protected]) but everyday this problem is repeating. No body is taking care of this problem seriously.

Due to this reason my desktop has got effected once and may be cesc is waiting for some more casualties.

We paid cesc for setting electrical meter for running two air conditioners. But these summer days, we are not able to run them simultaneously (During night-27/5/2019). Whenever lodging complain, some cesc night shift person come and check the meter and give futile advices.

I don't understand why cesc is not taking initiative to solve this problem and why not giving a permanent solution. We pay bill on time, every formalities we have done according to the rules and regulation laid down by cesc but when it comes to service it's really disappointing us

Feel free to call me for any clarification.

Regards
Aritra ghosh

Customer id [protected]
Consumer no. [protected]
Meter no 4351200
Address: 20' raja basanta roy road
Flat-1/1, kolkata 700026
Ref: bill for april 2019

The bill shows
Previous reading. 9916 (03.04.19)
Present reading. 10813 (02.05.19)
Unit consumed: 897
This is absurd and abnormally high compared to the trend.
Moreover meter reading on 26.05.19 : 10093
Obviously, it was a reading error by the meter reader on 02.05.2019.
This error must be corrected in the subsequent bill.
Thanking you.
Supratim sengupta
26.05.2019
Mobile : [protected]
Email: supratim. [protected]@gmail.com

This is in reference to the construction of a new transformer unit adjacent to the boundary wall of my residence. We have objection to the same as the land is filled with water round the year, besides being densely populated area and the proximity of the transformer (High voltage electrical apparatus) will be potential safety hazard to my family members residing in my home.

We hereby put forward our objection to the construction of the same and would request your good office to kindly shift the same elsewhere.

A written confirmation to the above effect would be highly appreciated.

This is regarding bill 26330 rs bill.
How can you say that i have to pay the bill.
This month i got bill 3000 rs approx.
But previous 3 month i got bill 23000 rs approx.
Is that acceptable.
Your officer came and check meter and said meter was fine. If fine then how occurs the huge difference. Also officer reported that 12 bulbs and 1 cooler was running in. My home. If that then why this huge amount. Previously also i got huge bills but i paid without doing any complaint. And got call from office that my connection will be cut. I thought that bill will reduce altotal this time. But 23000 rs was same after investigation also. Ur officer in office said that if any theft then i need to catch. But i am. Absolutely. Sure that no theft was occured as our meter room was sealed. So request you again to minimize my bill as this is rediculous and unacceptable. If not possible then allpw me to do. Part payment. Otherwise u can not disconnect my line without further investigation. Pls do something. I am surprised and the officer was also surprised while he was checking why huge bill. Or ultimate solution is to change my. Meter and provide me. New meter. And allow me to do part payment. Or give the contact of high end officer who willl talk and solve issue. Because all ur officer in cesc office not qilling to talk. This is not at all acceptable. I. Am the tax paying indian citizen, so request you to do aomething for my high bill. Or i have to complaint..

Objection to be noted as please do not provide a new connection from existing supply in the name of hemanta/sujata paul at the said premises that is to be change of place as the supply is situated such a dwelling space where work done with children, also not sufficient space for adjusting a new meter and main switch, and objectionable to enter the on duty meter reading man.
You are welcome to provide a new connection only if supply is shifted to a safer space out side of dwelling space.

My customer id is [protected]. I have twice paid against electric bill for the month of march-2019 with amount rs.790.00 which was due date on april 2019.
1st payment was on 23.04.20109 by standard chattered bank credit card ending 4248 and 2nd payment was on 26.04.2019 by sbi debit card with ref qsbi[protected]igafzugjf8.

Cese has confirmed on electric bill of april 2019 received rs.790.00 on 25.04.2019. But i can see from both account amount has been deducted.

So please arrange to revert my one transaction.

My customer id is [protected]. I am receiving e-bill from you on monthly basis and making payment using debit card. The bill of february, 2019 was paid by me on march 18, 2019 by the same process (The due date was march 19, 2019). Usually an e-mail acknowledgement is made instantly
By cesc and a transaction reference is also generated. However, on that particular occasion that did not happen although message was received from my bank that transaction has taken place successfully.in the next bill a cumulative amount was charged along with disconnection
Notice and payment was made well within due date. However, on that occasion both e-mail acknowledgement and transaction reference were made available.
I have experienced similar situation earlier too. But during that period the amount deducted was refunded to my bank account. However, that did not happen for the transaction dated 18th march, 2019.in view of the above, i hereby request you to look into the matter / check with your bill desk gateway and take immediate necessary action to refund the paid amount of rs 1550.00 with interest or adjust it against the current month's bill.

With thanks & regards,

Monimoy bhattacharyya

date: 22nd may 2019

Sir,
sub : low voltage and power supply fluctuating.

I am tarique hossain address : 63 tiljala road, 2nd floor, building no : 7mjcg9qg+wv7q/ flat no : 2c.. On top of sahara opticals, kolkata - 700046 west bengal, mobile no : [protected].

I am complaining on behalf of my father md. Abed hossain customer id : [protected], consumer no : [protected].

In our locality cesc is providing electric supply. From last 1 month we have seen that the voltage in our electric line is deteriorating day by day and power supply is fluctuating... The voltage becomes low suddenly and again it becomes normal. There is no fix time for this problem... Sometimes morning, afternoon also at late nights..

Our home electric appliances are at high risk of malfunctioning now...

Last month there was a cable fault in our building... We had informed the cesc department... They came and fixed the cable fault from underground since then this low voltage and power fluctuating problem has started...

We have informed the cesc department after this problem many times but still there is no help and no solution out.

I am giving you 2 recent docket numbers of our complaint... Please note below..

1. Docket no :[protected]

2. Docket no :[protected]

I request cesc to kindly look in this matter urgently and help us out with this low voltage and power fluctuating issue.

Thanking you

Tarique hossain
Kolkata, west bengal

Consumers like me are suffering since last year due to heavy Voltage fluctuation during Summer months (March onward) at light post No LP-1/54/3/2 at Netaji Colony. Kolkata 700090. Time and again we, the sufferes, had brought the issue to Customer care. CESC personnel too visited the place or the said Light Post but without any relief to us. It seemed they had no clue to the problem.

Nature of the Erratic Voltage: During the noon hours 15:00 to 3:00 Hr (i.e., 3 PM to 3 AM). During these hours, frequently Voltage fluctuates between too Low to too High, causing damage of Electical & Electronic items and also cause heavy physical suffering.
We, the consumers, request to do the needful urgently to stabilize the Supply Voltage in the said Light Post & alleviate our agony and regular suffering.

With due respect, I have to state that an excess amount of Rs.680/- has been deducted from my Security Deposits money in respect of consumer ID [protected] on account of surrendering of my QtrNo. 19, Type-II, BLOCK-C, 110, shantipally, Aaykar Abasan, Kolkata-700107.I have already paid Bill for the month of April-19 of Rs.680/- on 20.05.2019.A receipt copy of bill is attached herewith for your kind perusal.While this amount has also been deducted from my security deposits.
In view of the above, I earnestly request you to refund my security deposits alongwith the amount mentioned above as it was already paid by me.