Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

I have posted a complaint on date 25.03.2019 and personally visited at your mandeville garden office at room 41, ground floor, with your officer, but still the bill is not delivered at the due address i. E.
C/o, ashis kanti basu
"basu bhawan"
Vivekananda college road.
Thakurpukur,
Kolkata - 7000 63.
This is a reminder complaint to your good office. Please immediately take necessary actions.

This has reference to the consumer id number [protected], consumer no. [protected] and address is vijaya bank, 129, ho chi minh sarani, behala, kolkata-700008, would like to bring to your kind notice that earlier i, ashutosh choudhary (Sr. Manager - vijaya bank) had been residing at above mentioned address from july-2013 to june-2017 and the mobile no. [protected] registered with above mentioned consumer i. D. Belongs to me. Since july 2017 i have been leaving at delhi, and no where concerned with this consumer i. D., i hereby request you to de - register my mobile no. [protected] for the consumer id number [protected], consumer no. [protected].

I have paid my february 2019 bill on 1st of march 2019 and received another bill for march with a due date of 27/03/19. I am unable to understand since when we are charged before 30 days of bill cycle.
My previous reading date was -09/02/19
Current reading date is - 09/03/19.

My details are -
Consumer id - [protected].

Kindly look into the matter as we should not be charged or sent a bill with a due date before 30 days billing cycle.

Customer id [protected]:
Bill no. [protected]
The power is supplied at 158/1 pr. Anwar sh rd. But i do not receive any bill for it inspite the meter is being read monthly. I want the electricity bill for it to be supplied at the below address:-
"basu bhawan"
Vivekananda college road
Gournagar
Kolkata - 7000 63.
I have lodged this complaint previously also, but with no results.
Please look into the matter.

Dear sir/madam l,
My february 2019 bill says i have used 357 units. According to cesc calculator the amount should be around rs 3018. However the bill amount is rs 5830. I have paid jan 2019 month's bill. The payment status of last month's bill shows paid. There is no reason that i can find, for an increased bill amount, except for a mistake. I have attached some photos to explain the mistake better

Dear cesc,
I am a bona fide consumer, and i am never irregular in my remittances. I follow a very clearly defined energy consumption policy, since i am trained in it.
The bill amount for february 2019 is in an excess of ₹5000 which is quite impossible, because it was a cold month, there was no use of fans or a. C. And every one of my lights are energy efficient. I do not use any electro domestic product which has heavy drawage other than a microwave oven, that too for heating.
My bill reflects at least ₹2000 excess for february 2019 and it may very well reflect hooking/energy theft in my locality - please look into the matter immediately. My consumer number is [protected].
Best regards,
Satrajit sanyal

Customer id-[protected], add-pallavpukur, santraganchi, hwh-4, lp-8/9, from april'17 to oct'18 receiving bill amount max to max rs.700, but from last 3-4 months bill amount is rs.1500 above, dont know the reason, request please check it and suggest me if anything is wrong... Your support is very much required, mob-[protected], mail id-uddip. [protected]@gmail.com

Dear sir,
Thanks for your information regarding the delivery of the cheque for my refundable deposit. Since nobody is now staying in the mentioned address, i request you to send the cheque to our my following address.

Mrs. Dipti datta,
Dl 111/4 salt lake city,
Kolkata - 700091.

Tel: [protected].

Thanks and regards
Mrs. Dipti datta

On sunday, march 17, 2019, 2:47:24 pm gmt+5:30, cesc communication wrote:

Ref : sa-9/2/51/0150/195 date : 16/03/19

Dipti dutta north suburban regional office
7 t n biswas rd 32
Lp-92/2 b. T. Road
Kolkata-700035 kolkata-700058
Phone :[protected]

Dear consumer,
Ex-consumer no : [protected]
Transferred on : 23/02/19

We would inform you that a refundable balance of the security deposit that was paid by you for our aforesaid erstwhile supply, plus interest accrued thereon remains payable to you after adjustment of outstanding dues, if any, recoverable against the supply.

We shall in due course, send you a crossed / account payee cheque drawn in your name and mail it to the same address as that of this letter. However, if you wish the cheque to be sent to a different address, kindly let us know within seven days from the date of receipt of this letter. Please also confirm whether the spelling of your name as in this letter is correct and complete.

We stand committed to our spirit of co-operation and service to you.

Regards,

General manager (Lt)

Cesc limited
Cesc house,
Chowringhee square.
Kolkata - 700001

Respected sir,

I, dipak khemka, a handicapped and disabled person, aged 56 years have been residing at 21a, madan mohan talla street, kolkata – 700 005 and have an electric connection through cesc. I am a retired person now and have been employed at shree hanuman seva trust under the trustee, late syt. K. L. Jalan.

Since the year 2003, i have an electricity connection at my residence mentioned above. Before that, we had lived without electricity for more than a year. We got the electricity connection installed at our residence with the help of calcutta high court, the case number of the order was w. P. No. 1890 (W) of 2003.

Now, we have not been able to provide a free access to the meterboard of our electric connection since 2018 because it is situated in the room of one of the tenants, rabindranath chakroborty in the same premises as mine. The said tenant had shifted to another location as a result of which the meter room is under lock and key. I had already submitted a letter to the commercial executive engineer (North) dated 21st of february, 2018, and thus we were informed that in such scenario, we will be getting an average electricity bill based on the electricity consumption of the last twelve months.

Now, the total electricity consumption for the year 2017 (January through december) amounted to a total of rs. 21, 230.00, the average of which is rs. 1, 769.00 per month.

However, the total amount of electricity consumption for the year 2018 (January through december) went up to a total of rs. 43, 130.00, the average of which is rs. 3, 594.00.

Finally, in the year 2019, i have received bills for the month of january and february which amounts to a total of rs. 9, 290.00, an average of which is rs. 4, 645.00.

Now, my electricity bill’s monthly average used to be around rs. 1, 800.00 which has now been increased to rs. 4, 600.00 per month which has gone up by more than three times as compared to what i had been paying for before.

As i have mentioned, i am a handicapped and disabled person and have been retired for few years now. Still, i have been paying the bills every month for the last one year with sincerity and also a lot of problems knowing that those bills were not correct. However, the recent electricity bill for the month of february, 2019 that i have received is in the amount of rs. 7, 560.00 and i have been shocked since i have seen it.

My family had already gone through the phase of living without electricity for more than a year before and i do not want them to be in that situation again. The reason being the amount of electricity bills that i have been getting is huge now and is out of my reach, budget and income.

Thus, i am reaching out to you as the last option to help me under these circumstances because i had requested in the cesc office in this regards a lot of times in the last one year with no result or help.

So, i kindly request you to look into this matter, consider it and oblige.

Thanking you in advance,
Yours truly,

Dipak khemka.

My docket no.1195629 dt.18.2.19 and consumer no.[protected] (Name : shipra consultancy & management services, owoner's name : sri sudhanya dey) regarding
Security money refund back as well as disconnect of power supply.in this connection, lot of correspondences were done, no solution comes, even no reply has come. I may kindly be informed why such action not been taken by their end. How long i will wait for payment? My company 's mail id : info @shipraconsultancymanagement.com

Please take note of the address of the affected area : 38g maharaja tagore road, dhakuria, kolkata 700031
Apartment debanjali

The transformer of 300mva had been installed in our premises in the given address which is making peculiar noise from morning onwards creating a panic inducing situation among the locality.
Kindly take action as early as possible.

Consumer no:[protected] customer id:[protected] name:santwana bagchi. I am 84yrs of age & bedridden. That is why i have to stay in my daughter's nearby house for nearly two yrs. My house is under lock & key.in february i have not got any message regarding meter reading & meter inspection also. Why do i have to pay rs.910 as electricity bill for the month of feb 2019 without meter inspection?

Sir/madam,
This is to inform you that i have one domestic meter bearing consumer id no. [[protected]] in the name of suchandra barai of 20/15, alipore road nimta, lp-lp-12/14/1/1, kolkata 700049. I am shocked with the bill vide bill no. [protected], bill date 06.03.19 when. I have noticed on bill that previous meter reading mentioned * and present reading mentioned 729, unit consumed 8578, total units 8578, energy charges 75864.91/-. As per the bill last six month consumption details as follows i, e - 09/-18 — 197 units, 10/18 — 106 units, 11/18 — 109 units, 12/18 — 112 units, 01/19 — 116 units, but 02/19 — 8578 units.

I don't understand the actual reasons behind it. I am earnestly requesting you to send your representatives for physical verification of my meter.
You also send notice of disconnection due to nonpayment last three month total amount due (711.05/-+735.69/-+740.85/-=2187.59/-).
Thanking you.

Sir/madam,
After my transfer to delhi in 2009, my mother was staying there. However, due to her health conditions of old age related problems, she could not stay alone there, leaving the flat vacant since january 4, 19.
Being an obedient indian citizen, i regularly pay the bill as and when generated either offline or online.
However, this time (February'19) when i wanted to pay the bill through online, it is seen online that "the bill for this consumer number has not been generated yet" reflected in the bill details. It is not generated perhaps due to no use/ non-consumption of electricity since my mother's shift from the flat on 5.1.19 and it will continue in this way except my visit to the flat sometimes during my leave period till transfer back to kolkata.
It is therefore, requested to kindly regularly generate the bill of my ca no.[protected] ([censored]al chandra ahikary, b-35/002, peerless nagar, sodpur).

I tried to pay my electric bill and paid inr for february 2019 bill. Money was 1220 deducted and payment from my sbi account was shown successful. But then browser showed some error. I again checked but found that receipt of payment is not given in cesc website. It again gives the option to pay bill instead of receipt when i entered my consumer id. Details of transaction: [protected] consumer id: [protected]consumer no [protected]kindly give me receipt of payment and update system such that it shows payment done.

Sir, i have paid twice rs.1690, the electricity bill of january 2019, against the customer id as mentioned at subject matter through paytm wallet on 01.03.19 and sbi debit card 03.03.2019 (Operator reference no. 19030310314808000254698081280950230119700000002365)
Due to some technical fault of paytm. Therefore, it is requested to you to adjust the amount from the next bill.

Please intimate me the action taken.

Thanking you,

Tapan kumar indu
Mobil : [protected]

Your jan 19 bill shows units as 6061 in stead of 6001. The amount was 675 for energy chgs. Which shud have been rs.284.in feb 19 it was 3 units reading making energy chgs. Of rs.15 means total of rs.690. But i[censored]nits taken were correct my energy chgs would be rs.284 for 55 units in jan & rs.330 for 63 units in feb. Thus total shud be rs.614 in stead of rs.690. Due to inadvertant reading i had to pay rs. 76/- (Rs.690 - rs.614) more which kindly arrange to adjust in march bill sir towards energy charges.

Dear sir/madam,
I have applied for cesc meter installation on 15 th feb 2019 and got offer letter on 19 th feb and Paid Rs 21150 as security money on 20 th feb2019. I received information from concerned official as order has been passed for me on 20 th evening and meter will be installed within two days .but unfortunately meter is not installed yet. I have tried to follow up all the way by whatsapp message and by various call to concerned official but i did not get any response . At last day before yesterday i had lodged complain through mail [protected]@rp-sg.in and superfirstexpress . and today i tried to check meter installation status and i become shocked to see my application is closed without any reason and without any information. So it is my humble request to you please consider my problem sympathetically and solve the issue.

with regards
santosh kumar suman
Ref 16/03861/19
mob [protected]
flat no 13, yamunotri tower P
Godrej prakriti, sodepur

Sir.
With due respect & regards i am a customer no [protected] for last 35 years any paying average bill of rs 4.000 every months. Street light post no lp - 111/15/1 in front of my house has no street light for last 35 years. Due to long distance of pole no 111/15/0 and 111/15/02 entire distance became darkness during night.
Under the circumstances i would like to request you please provide one street light in pole no 111/15/1 to overcome darkness for trespassers in this lane otherwise any unwanted happening may occur in future.
Dilip kumar chatterjee
Consumer id [protected] and [protected]
Near l pukur milan mandir
Pole no 111/15/0 to 111/15/02
Konnagar hooghly west bengal 712234
Mobile no [protected]

My mobile number which is given currently has been changed due to some reason. My old mobile number is [protected]. And my new mobile number is [protected]. I request you to change my old mobile number to my new mobile number.
Customer id [protected], i am facing problem in getting messages from cesc and cannot pay the bill online. So, i request you to change the number.
Thanking you.
Consumer name: (Late) gobinda chandra das.
Consumer id [protected]
Ichapore. Pin 743144
25 february, 2019