Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

(1)
To customer care/cesc ltd.

Respected sir/madam,

I have paid my electricity consumption bill for the month of dec'17 on 17.01.18 through my
Paytm wallet like every month.
Paytm payment particulars are as follows:-
Paytm order #[protected]transaction id [protected]-01-17 04:35:56 pm rs.110/-
No receipt has been issued against that payment from your end.

Unfortunately i received a green bill for the month of jan'18 demanding rs.150/-
Eronously i have paid rs.150/- through paytm too... Transaction details are as follows:-
Ordercesc order #7510615100001181180216040300000000000000000024transaction id [protected][protected]:04:31 am rs.150/-

But sir/madam i have not yet received any confirmation receipt regarding payment from your end that too.
Under the circumstances, my sincere request is please verify and make necessary arrangement to refund my excess amount to my paytm wallet.
At the same time i also request you to take care not to repeat such instances...

Yours sincerely,

Ram prasad bhattacharyya,
Customer id:[protected],
Consumer no.:[protected]
E mail id: ramprasad.[protected]@yahoo.com
Mob. No.[protected]
•
(2) i have also written to customer care/paytm
Paytm’s reply in mail is copy pasted bellow:-
Hello ram,
This is with reference to your query regarding electricity bill payment of rs.110 initiated using paytm.
Your bill payment against the order [protected] has been successfully processed with the operator reference
Number 18011716345704000784632041102510401217900000006475. We suggest you to get in touch with the
Operator with the below mentioned details:
1. Operator reference number 18011716345704000784632041102510401217900000006475
2. Amount 110
3. Date & time of transaction 17/01/2018 at 04:35 pm.

In case operator denies, kindly bring the written communication via mail to assist you better.
Regards,
Paytm care


Ref:_00d28dppr._5000k14beyr:ref

(1)
To customer care/cesc ltd.

Respected sir/madam,

I am a common man respecting current trend i opted online payment mode.
I have paid my electricity bill for dec’17 via paytm on 17.01.2018. It was successful.
But cesc ltd preferred jan’18 green bill of rs.150/- and being not alert i have paid that too through paytm on 18.02.18. Details i have written on my first letter above.
Under the circumstances, requesting your kind attention to check my payment claim and arrange to refund the amount to my paytm wallet for the sake of end of justice at the earliest.
Yours sincerely,

Ram prasad bhattacharyya,
Customer id:[protected],
Consumer no.:[protected]
E mail id: ramprasad.[protected]@yahoo.com
Mob. No.[protected]

On 16.02.2018 while i tried to pay my electricity bill of rs. 2480.00 i got a message from my bank that a/c debited by rs. 2460.00 from pos-cesc. Since i did not get confirmation as to 'successful transaction ', i again tried to make payment of the same. But this time also debited my a/c from pos-cesc. So my a/c debited doubly one at 11.36 am and the other at 12.06 pm. I now request you to reverse my a/c by crediting rs. 2460.00 at the earliest.

I paid my electricity bill through Card (paytm) on 16.02.18. I got a message
that my account has been debited towards electricity bill of Rs.2460.00 from POS-CESC dated 16.02.2018 at 11.36 A.M. and since non-receipt of payment confirmation, I again tried go for payment. This time my a/c also debited by same amount and I got the confirmation from CESC. So my account debited doubly. I would request you to kindly reverse payment of Rs.2460.00 in respect of double payment.

3no. Kalibari road, santoshpur
Kol-700075
There is a load shedding in our locality for the last 3hours! We are extremely irritated! It would be kind if you look into this matter immediately! We are facing a lot of trouble! Specially the aged people and the students are having problem! Board examination is knocking at the door and at this time a power cut is not affordable! Please take immediate action;

Dear concern,
I m fahim akhtar previous living in 45a/h/6 canal east road narkeldanga kolkata-700011 but now we shift last year in march but now i come to know someone stealing the connection from my meter and earning money even i have requested earlier to disconnect my connection temporary until further requested to reconnect now my meter bill came so high i want you to verify and do some inspections. I attached my electricity bill for your reference.

Thanks

As i went to pay my bills today at moulali branch the lady wearing green sari start misbehaving with me. My total bill is 1120. I havnt change with me. So i pay1500 to her. Then she start arguing with me. She use bad language to my family. Just havnt 20 rs change she threatening me. No one can protest her. The incharge of the branch havnt stop her. Even mr. Incharge cant revel the name of the lady.
Pls take some action against the lady.

Dear sir,
This is to inform you that by mistake i paid the bill for a/c month-nov-17 as under
1. Transaction no-[protected] using paytm on[protected] rs.1290/-
2. Transaction no-lur[protected] using card (Bill desk on[protected] rs.1320/-
(Above 2 (Two) acknowledgement slip attached for your ready reference)
You are requested to please adjust the 2nd payment with the bill of month 12/17 of rs.1540/- due date -08/02/2018.
Please do the needful at an early date and oblige.

Yours faithfully,
Samidh chatterjee
Fl no.3d
58a a p c road
Kolkata-700009

Had been making cesc payments online, on one such transaction i had

Processed a payment of rs. 320.00 at 11:33:48 hrs., towards cesc

Customer id : [protected] but after putting my password like i keep doing

For other transaction, the amount got deducted from my hdfc credit card,

But cesc gave a prompt that due to some error in the server the transaction failed.

Subsequently i had again tried to pay rs.320.00 through my hdfc cr card at 11:57:18 hrs. Towards

Cesc customer id : [protected] and it was successful and i got a

Confirmation from cesc along with the cesc payment receipt being

Generated against the payment.

Thus, i request you to kindly reverse the initial payment of rs.320.00 which

Did not hit the cesc account but got deducted from my account.

A line of confirmation from your end would be highly appreciated.

This is to inform you 3 phase supply line which was originally underground for premise no 143/9/2shibpur road howrah 711102 at mandirtala was replaced by cesc 3 months back with temporary overhead lines without fixing bus bars with a metal cabinet. This can cause fatal accident while we work. Request take up immmediate action.
Mrigendra nath ray.
Con no[protected]

Dear sir:
This is from indira bhattacharya residing at karnani mansion, 25a park st, kolkata 700016.
I would like to request you to change the cell & email, from the customer id [protected] of 117 karnani mansion.
Instead of carrying [protected], [protected]@gmail.com, please use [protected] and [protected]@yahoo.com
Birthday 11th august.
Tx

Hi,
My customer id is [protected]. From last few months i'm getting abrupt meter reading which is causing billing amount that suppose not to be.

With respect to my customer id our electricity consumption is very less then also for last month my unit reading was 131. After continuous complaint my billing has came down for few months and again it started into this level.

Please look into the matter and hope to get solution for this at the earliest.

Advance payment made for monthly bill payment on 15/01/2018 for consumer id [protected] through net bank via bill desk. Transaction acknowledgement slip showing transaction ref no lhdf[protected]. But not yet updated. Please do the needful. My consumer id
[protected]. Consumer no [protected]. Advanced payment on 15/01/2018. Rs 1000. Paid as advance.

Dear all,

Please note that this has been a perpetual issues i am facing while doing online payment. I got the transaction done earlier and even today and apparently got a notification from the bank itself but on the cesc portal its showing system error which doing the payment.

Request you to please look this matter up with high importance.

Kind regards
Abhishek bhattacharya
[protected]

From last month getting sms of billing details, meter reading etc of other cust ids:see:
Cust id: [protected], con. No:[protected]
(Billing info. On dt:13.1.18, billing info. Dt: 16.1.18, meter reading info. Dt: 20.1.18)
Cust id:[protected], con. No:[protected]
(Meter reading info dt:26.12.17, billing info. Dt:6.1.18, due bill info. Date 14.1.18)

The Accounts Manager,
CESC Limited,
South-West Regional Office,
P-18, Taratola Road,
Kolkata 700 088.

Sir,
Sub: Change of address
Customer ID [protected]
Consumer No. [protected]

This is to inform you that my house was under the Joka 1 Gram Panchayat and after taking over by KMC in 2013, Ward No. 142 was created and House No. was allotted. In support of this I am enclosing herewith my Aadhaar Card bearing the revised address.

I would request you to kindly make necessary changes in your record and send my next electricity bill in the revised address from next month onwards. The only change is the house No. and the rest remains unchanged.

JOSEPH JOHN SORENG
25/6, Brickfield Road,
Ramchandrapur, Kabardanga,
Post: RC Thakurani,
Kolkata-700104, WB.

Hope you would do the needful for which act I shall remain grateful to you.

Thanking you,
Yours faithfully,

(Joseph John Soreng)
Encl: Xerox of Aadhaar Card

Sir,
Good morning. I am a consumer of cesc with
1. Customer i. D. [protected],
2. Consumer no [protected],
3. Name : abir baran deb,
4. Address : 73/f s. K. Sarani, p. O. : nimta, kolkata -700049, belgharia
5. E-mail address : [protected]@gmail.com

I have visited the local office of cesc at kamahati for an additional sub meter. But from your office it has been advised to apply for additional sub meter from web site.
But i have no idea how to apply. I look for your kind guidance on this subject.

Regards

Abir baran deb

I may refer to your officer letter no: sa-9/2/05/0481/170 dt. 22.04.2017. But due to some problem beyond my control, i could contact with your office almost 4/5 months back with a request to submit the related fund to my new address.in absence of any response from your end i placed my problem at the chatt room. The docket no: 717482 was provided to me as a ref. No; of my complaint. On 22.12.2017 i was advised through phone from your office that the related cheque was sent to my address, which could not be delivered due to my absence. However the cheque would again be sent to me immediately. But almost one month has elapsed since then the cheque has not been received by me as yet at my present address, already provided, for reasons best known to you.

I shall be thankful to you, if you kindly look into the matter and take necessary steps to remit the cheque to my present address at an early date.

A. K. Bera.

Respected Sir
I Gasina Khatoon of B/4/H/5 AK MD Siddique Lane Kolkata 700016 having consumer number [protected] as i am out of station and no one is staying at my place but still my meter reading is so high and am getting high amount of money to pay off every month.Kindly please look into the matter and solve my problem.
I will be very obliged to you.
Regards

As i am shifting to a new location hence i've requested to shift my existing meter to my new location but cesc (Taratolla office) personnel discarded my request instead suggested me to apply for new connection and i've been done as per their norms. Today (05th january, 2018) they had inspected the location but before that they had sent me an offer vide ref. No. 02/02164/18/9/1 dated 05.01.2018 with payment deadline 05th april, 2018 for 4.00 kw (Dom) which is more than our requirement i. E. 2.00 kw (Dom). As per their above bill, it is highly impossible to pay such amount as we are unable to bare this expenditure. Cesc was cancelled our earlier request for 2.00 kw (Dom) without any written notice/intimation. The supply of electricity is necessary for us but we only need as per our requirement.

Dear madam/sir,

Further to my last complaint regarding forgery of my electricity connection, i want to bring to your kind notice that the problem has still not been resolved. I am dr mahitosh dalai. This is regarding an electricity connection in the name of my wife mrs suriti dalai, (Consumer id-[protected], customer id - [protected] l. P-494/25), a resident of howrah. I am wondering how and why i am not receiving any bill ever since. On logging with my credentials, i can see some prabhudyal sharma against my connection.

I cannot stop expressing my gratitude for the services that cesc has been offering for the past few years. The services have improved tremendously and there are very few load shedding/supply cut out cases now. But i am a little disappointed by the way i am a victimized by this issue of mine, my electricity connection has been discontinued without my consent and notice. I had brought this matter to cesc long time back, but without any solution up until this time.

Only after repeatedly failing, that i am addressing this to you. Please resolve this issue at the earliest. Please let us keep the trust on your ever expanding services. I will definitely hope to get a positive help from your side this time, my contact number is [protected], email id is [protected]@gmail.com.
Subject connection is for krishnalaya apartment, 2nd floor, chunavati. I am hereby attaching my previous compaint sheets and documents for your perusal. Please revert back so that i am not penalized further.

Thanking you

Dr mahitosh dalai (On behalf of suriti dalai)
[protected]