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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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1.3
Updated: Sep 3, 2025
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So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Calcutta Electric Supply Corporation [CESC] reviews & complaints page 53

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M
massk
from Ranaghat, West Bengal
Nov 10, 2017
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Address: Kolkata, West Bengal, 700072

To
Cesc limited
Kolkata

Ref: consumer no.[protected]
Sub: correction of name & address
Dear sir

I mr. Jitesh kumar gutgutia request your good self to rectify my name and address in your records as mentioned below:-

Correct name and address:

Jitesh kumar gutgutia

10a, hospital street
Vinayak chambers 2nd floor
Room no. 203a
Kolkata-700072

Request u to rectify my name and address in your record and do the needful.

Regards
Jitesh kumar gutgutia
Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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Our mobile numbers are illegally been registered with cesc with the following consumer IDs :-

a) consumer id [protected] of consumer number [protected] registered with mobile number [protected]

b)Consumer No : [protected], Customer ID : [protected]), registered with mobile number [protected]

correction of name & address - Comment #2915591 - Image #0
correction of name & address - Comment #2915591 - Image #1
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Hi. Myself REHAN RASHID consumer number [protected]. I want to change my e-mail id. My present e-mail id is [protected]@gmail.com

Requested to update the same for further correspondence. The previous id is no longer used by me
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    6
    61114006006
    from Kolkata, West Bengal
    Nov 10, 2017
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    Address: Howrah, West Bengal

    With reference to my earlier complaint, ilike to inform you that against my complaint (1912) about 20days ago inspection by your mechanical department was done, but the job is still pending. On enquiry on the date of inspection, your team replied "we shall inform the department about the job and itt will be done as per job order." thanking you,
    Dwarika nath de, m-[protected]
    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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      N
      niranjan thakkar
      from Delhi, Delhi
      Nov 3, 2017
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      Dear sir,

      I am out of station for last 3 months and i have last paid the bill in the month of july 2017. But surprisingly i have received a huge bill around rs.3000/- for the month of september 2017. I am out of station for last 3 months and i do not know how you have raised the bill. Please correct the bill and send me revised bill immediately else i have to complain to the higher authority and consumer forum for the same. My customer id is [protected] in the name of niranjan thakkar and my email id is [protected]@yahoo.com
      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
      Nov 03, 2017
      Updated by niranjan thakkar       Dear Sir,

      I am out of station for last 3 months and I have last paid the bill in the month of July 2017 . But surprisingly I have received a huge bill around Rs.3000/- for the month of September 2017 . I am out of station for last 3 months and I do not know how you have raised the Bill . Please correct the bill and send me revised bill immediately else I have to complain to the higher authority and consumer forum for the same . My customer ID is [protected] in the name of Niranjan Thakkar and my email ID is [protected]@yahoo.com
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        N
        Nishar ahmed
        from Kolkata, West Bengal
        Nov 1, 2017
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        Address: Kolkata, West Bengal

        Respected
        Sir/madam.
        Here i am requesting you that the cesc monthly bill did not approach to my premises no 30 topsia 2nd kolkata
        700 039 2nd floor. Of nishar ahmed as consumer no - [protected] & as customer id is - [protected] so how could i make payment without bill.

        Please arrange the same, that i can make payment every month as per my bill
        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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          B
          Bulu#bachchu
          from Kolkata, West Bengal
          Nov 1, 2017
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          Address: Kolkata, West Bengal

          It has been observed that the billed amount in the subject meter is quite unexpected since the installation of new digital meter, keeping all the electric equipments and usages are same. You are hereby requested to depute your authorized representative to verify the meter the earliest. For your reference comparison o[censored]nit consumed & bill amount of before and after installing the digital meter are appended below:. March'17 — 108/690. March'16 — 89/500. April'17 — 188/1280. April'16 — 135/840. May'17 — 265/1870. May'16 — 139/870. June'17 — 207/1430. June'16 — 140/870 july'17 — 186/1270. July'16 — 143/900 aug'17 — 188/1280. Aug'16 — 123/780 sept'17 — 258/1760. Sept'16 — 103/630 customer id. [protected]. Consumer no. [protected]. Present meter no. 5955135. 01. Previous meter no. 1922938. 01. Customer name : parthasarathi manna.
          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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            T
            tuburumki
            from Mumbai, Maharashtra
            Oct 31, 2017
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            non refund of excess amount paid.

            Address: Kolkata, West Bengal, 711101

            I am writing to you on behalf of my mother-in –law and my deceased father –in - law, who were your customers vide details as below :

            1. Late dayamoy mukherjee – 68, bissesswar banerjee lane, howrah -711101.
            Customer id : [protected] : consumer no.: [protected]

            2. Mrs. Chhaya mukherjee -68, bissesswar banerjee lane, howrah -711101.
            Customer id: [protected] : consumer no.: [protected].
            br...
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            R
            rounak1
            from Delhi, Delhi
            Oct 28, 2017
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            unexpected charges for bill

            Address: Kolkata, West Bengal, 700008
            Website: [email protected]

            I am tapas dutta, complain to u that my coustomer id [protected] and consumwer number [protected] and my mother [protected] and consumer no. [protected].in this two meter billing rs. 660 and 60 respectively. But last one year there no one live not a single unit to be consumed how it possible for this amount. I strogly protest this matter. U see in this two bill last 6 to 7 months unit consumed 0 unit. Priviously i complain but no ans comes...
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            A
            Acharya Dey Gargi
            from Kolkata, West Bengal
            Oct 28, 2017
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            Address: Kolkata, West Bengal, 700032

            Customer id : [protected]
            Bill no : [protected]
            Bill date : 21/10/2017

            Dear sir,
            For past few months the electric bill is coming excessively high. This month it shows 1010 is just unacceptable. One senior citizen stays here who use only one fan & tubelight. Sometimes she doesn't stay also. Her earning depend upon rent. It's very difficult for her to pay such unnecessary amount. Please look into the matter immediately.

            Thanks regards
            Gargi dey
            [protected]
            [protected]
            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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              U
              Usha Rani Paul
              from Kolkata, West Bengal
              Oct 27, 2017
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              Address: 700059
              Website: [email protected]

              Dear sir,
              I in from you that, i was compliant about excessive bill, but till today there is no result at my concern. My consumer no - [protected], customer id - [protected] & docket no[protected] dt-09/09/17.
              You has sending inspector, he chalked meter & others, i am sure he report to you, and i want to know what hap end. So i request you please cheek my matter as soon as possible & necessary care for my helping.
              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                U
                Uttiya Gupta
                from Korba, Chhattisgarh
                Oct 25, 2017
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                Address: Kolkata, West Bengal

                Comparative statement of current & previous monthyear electricity bill against cust id:-[protected] & consumer no:-[protected] shows the following :-
                Current previous
                A) 196 units in 0917 119 units in 0916
                B) total units in last 4 mnths (0617 to 0917) units 4 mnths (0616 to 0916)
                Is 514 (196+418+0+[protected]+92+94+78)
                The above fact shows huge irregularity causing abnormally high billing. It may be due to malfunctioning of cesc meter or intentional data manipulation from cesc. Requesting for early action l. Enclosing this months bill which shows the above comparison.

                Sanjeet kr roy
                Ph no :[protected]
                +2 photos
                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                Please note that I have paid Rs.420/-through on-line payment system, my Oriental Bank Of Commerce as on 19.10.2017 at 11.13 A.M. against bill for the month of September-2017, Consumer ID No. [protected]. Amount already debited from my savings account but not yet get any payment receipts or confirmation from CESC.
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                  S
                  S. Karmakar
                  from Mumbai, Maharashtra
                  Oct 24, 2017
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                  As i am going to get your service better. I use to stay a far away from my native howrah and i want to get my monthly electricity bill on my mail id for e-payment so please change my mobile number what is register with you i want to change my mobile number. And please register my new mobile number for future transaction. I expected your better service.
                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                  NAME NAMITA DAS
                  my customer id : [protected]
                  consumer no : [protected]
                  my mob no : [protected]
                  address : adarsha nagar nimta
                  kolkata - 700049
                  LP : 34/20/8

                  Meter shifting
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                    S
                    sumaiyatardis
                    from Kolkata, West Bengal
                    Oct 24, 2017
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                    Address: Kolkata, West Bengal
                    Website: www.cesc.co.in

                    I tried to pay my bills on their website. However when i paid they said my card declined. However they cut the bill and have not provided a refund.

                    I am attaching a photo of my bank statement and the sms which stated that the money was deducted but they haven't provided any acknowledgement of the bill nor have they initiated a refund.

                    This is very unfair on the consumer
                    +2 photos
                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                      J
                      joydeb sir
                      from Kolkata, West Bengal
                      Oct 23, 2017
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                      Address: 700137

                      Dear sir,
                      I have wrongly paid twice for the month of august and your system was also received amount not stopped me. Hence i want refund my money.
                      My consumer id [protected] once i have paid money on 17/09/2017 transaction ref no [protected] and wrongly i paid same on 21/10/2017 transaction ref no [protected] for the month of august.
                      Please consider my application and take action immediately.
                      Reply me i will wait for your answer.
                      Enclosed: two copy transaction successful acknowledgement slip.

                      Thanking you
                      +2 photos
                      Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                        P
                        Panchu Gopal Nath
                        from Kolkata, West Bengal
                        Oct 18, 2017
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                        Address: Kolkata, West Bengal

                        Sir,
                        Last year 2 no., 1.5 ton ac (S) were installed in my home with due permission from your end. There are 3 no. Meters under one supply connection in this premises and 3 no.ac installed against this supply lines. Now, it is regular feature in my premises under consumer no. [protected] & lp no. 94/14/3 that when all ac machines are in running, they are not working properly even installed fans are not running properly and that might be of low voltage.in this connection it may also be noted that even after repeated request these problem are still continued.
                        You are earnestly requested to please look into the matter and take necessary action to get rid of the above mention problems.
                        Your early attention is solicited.
                        Thanking you,
                        P. G. Nath
                        49/d, swin hoe lane,
                        Kolkata:700042
                        Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                          C
                          chanakyasarkar
                          from Surat, Gujarat
                          Oct 17, 2017
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                          I pay my bill through internet banking bill payment every month. Though payment was made of rs 1710/- on[protected] for august bill a disconnection bill is sent for sept 2017 with amount of aug bill included with due date on[protected].
                          Uco e-banking

                          Mr. Chanakya sarkar

                          Payment information
                          User reference number [protected]
                          Payee name cesc
                          Payment amount 1, 710.00
                          Payment date (Dd/mm/yyyy) 17/09/2017
                          Debit account id [protected]
                          Payment status success
                          Other information
                          Payee type standard payee
                          Payment instance no 00001
                          Payment remarks
                          Consumer code
                          Consumer code [protected]sri prosanta sarkar

                          I have given above the cyber receipt of successful payment for aug 2017.
                          Pl. Resolve the issue before[protected] so that i may pay only the sept 2017 bill.

                          Mr prasanta sarkar
                          Customer id: [protected]
                          Consumer no. [protected]
                          Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                          Dear sir,
                          I am one of your consumer([protected])and my customer id is [protected]. This is to inform you that my mobile number & Email id given is wrong & need to be change.
                          My mobile number is [protected]. And my Email id is: deben.[protected]@gmail.com.
                          Plz do the actions immediately.
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                            P
                            PARIMAL KUMAR Ram
                            from Ranchi, Jharkhand
                            Oct 16, 2017
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                            Address: Kolkata, West Bengal

                            Dear sir,
                            My customer i/d no.[protected] in the name of arpita ram & parimal kumar ram. We want to update our mobile number. The mobile no. [protected] has been registered now, the sim of which has been damaged. Therefore, the same may please be updated to mobile no. [protected].
                            For this act of kindness, we shall be grateful to you.
                            Yours faithfully

                            Arpita ram & parimal kumar ram
                            16.10.2017
                            Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                            We have power cut problem in below location :

                            Krishnapur, misson bazar, joy deep apartment, kolkata - 700102

                            Its been 4 hrs we are facing this problem. So please send the technician to resolve the issue as soon as possible.

                            Contact Number : [protected] (Alok Nayak)
                            Reply
                            Sir my customer id [protected]. Wants to update mobile number in this number. [protected].
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                              A
                              Avijit Kumar Chatterjee
                              from Kolkata, West Bengal
                              Oct 16, 2017
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                              Address: 712235

                              Consumer id [protected]. My average consumption is 170 to 180 units per month but sorry to inform you my last reading is 253 unit. You are having different slabs for different consumption if you don't fix a date (+) (-) 1 day for meter reading it is giving unnecessary load to your consumer. My last reading was done on 4th september and current was done on 14 th october. Hope you understand the problem. My email i'd is [protected]@gmail.com.
                              Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                K
                                Kaso
                                from Kolkata, West Bengal
                                Oct 15, 2017
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                                Address: Kolkata, West Bengal, 700039
                                Website: Na

                                Hi all,

                                This is to inform you that my meter readig is going to fast day by day without any proper use. I don't know the reason. My cust id is : [protected]
                                Consu no : [protected]
                                Resading on : 16m, c. N roy road kolkata 700039
                                Name : parveena akhtar.
                                Please check the meter and make do some necessary thing to make it correct.

                                Thanks
                                Parveena akhtar
                                +91 [protected]
                                Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                Very bad service of cesc. we are suffuring from 4 to 5 hours only our building break down supply going on hourly. we called up many time to customer care but no solution. what types of service cesc provide we can not understood. but billing is highly charge in every month
                                Reply
                                Meter box of my house has been jutted out from the wall and the condition of the meter box containing two meters is not good.

                                This is my request to please replace the box and fix it on the wall slightly on the higher position than the existing position in order to avoid rain water sometimes spreading on the meter box.
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                                  Anup Kumar Khan
                                  from Chennai, Tamil Nadu
                                  Oct 15, 2017
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                                  Address: Kolkata, West Bengal, 700032
                                  Website: CESC

                                  There is no fixed date for taking meter reading in kalibari lane, jadavpur. Reading is taken on 11.09.2017 but till date 15.10.2017 meter reading has not been taken. Due to the delay the billing amount increases, which becomes a great burden for retired persons. Please look into the matter so that meter reading is taken on a fixed date, fluctuation may be allowed maximum 1 or 2 days from fixed date.
                                  Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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                                    chandrima74
                                    from Guwahati, Assam
                                    Oct 15, 2017
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                                    Address: 700089

                                    Respected sir

                                    This is to inform you that my electricity bill with the consumer no. [protected] and customer id [protected] has amounted to rs. 2840/- for the month of september i. E. 09/17 on the basis of average consumption. But our electricity consumption is less for the last two months. So i would request you to look into this matter and revert.
                                    Thanking you
                                    Yours faithfully
                                    Soma bose
                                    Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
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