Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

My consumer no. Is [protected] and customer id is : [protected]. This is to inform you that my bill for the month of august 2017 is 8140.00 which is highly inappropriate as we have been away for the entire month and there has been no electricity used. Furthermore, our average monthly bill over the past 2 years has been about rs:650.

There might be some issue with the meter reading, and i request you to kindly look into this problem and resolve it at the earliest.

Kind regards

Lalit mohan tyagi
146, sarat bose road, kolkata 700029

You company mail ed meter
The read date scheduled to be read on 23/9/2017 saterday but we the people understand that hear from other your people can to read on sunday ie 24/9/2017 and on billing there is mentioning previous day or 24/9/2017 it was happed 6/8 months back mentioned above. Your company should have control over your people regarding this complaint. Due to rate of different slab charges may vary and effect on bills. If don't take any action otherwise no alternate to customer like me to take legal proceedings.

Consumer no [protected] i have been getting 1140₹ every month. Even though i was out for 15 days. Every particular same bill is being generated. No one is care about reading no body comes to chek the meter every month. Every one is facing the same issue. When i call the toll free they tell the same thing its on average no one is bothered to correct it. Please have a look at it.

This is to inform you that i have already pay vaiya paytm my previous july bill. But i received this month of august deu bill to added previous month bill amount and this month bill amount. Please give me a feedback what i do? Below are the details of my bill.
Customer id. [protected]
Previous payment recipe no.[protected]
Bill no. [protected]

There was a fault at the meter fuse box at our premises 141/1, kankulia rd, golpark, kolkata-29, on 16/09/17 late night, the fault was reported to cesc & was attended in the morning of 17/09/17 on temporary basis keeping a loose bare fuse wire wrapped on the wires connected to meters. All in bare exposed condition. The cesc personnel told us that this would be rectified permanently shortly, but till date this has not been done properly, we reported again to cesc complain dept & the following docket nos were issued.

Dated 18/00/17, 14:50hrs
Dated 18dear consumer, your docket no. Is [protected]. Your complaint is being attended. Expected restoration time is 2 hours. Regretting the inconvenience caused.

Dated 22/09/17, 16:40, hrs
Dear consumer, your docket no. Is [protected]. Your complaint is being attended. Expected restoration time is 2 hours. Regretting the inconvenience caused.
Pl take an urgent action to set this right.

Customer id: [protected]
Consumer no.[protected]

Paid rs.1290/- being bill for august, 2017 online on 20-09-17 at 12-00 hrs.
Did not get receipt online due to technical glitch or structured maintenance.
Request to send the receipt immediately to my e-mail address:
[protected]@gmail.com.

Partha sarathi biswas
E-mail address: [protected]@gmail.com
Mobile no.:[protected]

Sir,

Subject : high electricity bill

My consumer no. Is [protected] and customer id is : [protected] this is to inform you that my bill for last month that is august 2017 is 3180 which is quite inappropriate. I doubt that there is some problem in the meter reading. Please get it checked. I am unable to pay such huge amount.

Thanking you
Syed rais ahmed
[protected]

I had paid the august, 2017 bill of rs 570/- for the customer id [protected] (Sudipta basu & manasi basu) on 17/09/2017 through paytm vide their operator reference number 17091708203304000674908041361470920817500000000696, & it was shown successful payment, but still i could not have the payment receipt from your website. Within the day, i complained paytm regarding that & after verification they have informed that the payment was successful, they've also given the above operator reference number to take the matter with you. So it's requested to verify the above & send the payment success receipt to my registered email address please.

Customer id: [protected]
Consumer no: [protected]

Billing address:

Sankar das
312 canal st sribhumi
Lp 83/6/2
Kolkata 700048

Respected sir/ madam,

This is to inform you that we have been charged rs.1690 for 243 unit for the month of august. This is quite an inappropiate amount as we don't use that much of electricity, most of the appliances remain off a refrigerator throughout the day, as we are working and we return home at night from work. There aren. Y any heavy appliances like tv, ac, geaser, heater etc in our house. And this is not for this month we are receiving such inaaproprite bills for last 8-9 months. It would be very kind of you if you will have an inspection of meter or records.

My due date is 21/09/2017.

What should i do under this circumstances? Should i make this payment? Please suggest something.

Mob no: [protected]

This is rathindra roy having consumer no. [protected] and customer id [protected]. Recently we are finding that if cesc bill is paid through paytm then additional discount would be given. Our queries are (A) whether the part or full amount of this additional discount is being provided by cesc or this additional discount is being provided by paytm? (B) if cesc has any contribution in this discount then why only for payment through paytm and not for all other similar agencies? (C) all online paying consumers do not have the provision for making payment through paytm and why they are getting deprived.

Very slow process of working. People responsible do not even know their work properly and only want to get rid of their work. No initiative on the officials end to get the work done. No respect for peoples time. Non informative unless the customer clarifies the topic and only then the official responds correctly. Robots would work better then them.

My mobile number which is given currently has been changed due to some reason. My old mobile number is [protected]. And my new mobile number is [protected]. I request you to change my old mobile number to my new mobile number. I want to change this number because that sim has been damaged for which i have to change my number. I am facing problem in getting messages from cesc and cannot pay the bill online. So, i request you to change the number....

Dear Sir,
Today 16/9/17. I have paid my bill for the month of Aug '17 through cesc online portal. The money Rs 5080 has been debited to my bank account but I still have not received any SMS from CESC stating that payment has been received. Kindly look into the matter and let me know the status of my transaction.

Given below is the SMS from my bank :

"Hello! Your a/c no ******0349 has been debited by Rs 5080 on[protected]. The a/c balance is Rs 20323.44.Info: INB/[protected]/CALCUTTA ELECTRIC SUPPLY C"

Please give me an update on this issue.

Naeem Khan
11/1 A, Bright Street
Kolkata 700019
Cust ID : [protected]

Hi, my name is sri nemai chand dey. I am a senior citizen and a retired bank officer. I live in kasba region in kolkata city, west bengal, india. Recently i have been a victim of a dirty corruption of our electricity board. Therefore i am raising complaint against them to solve the matter.
The name of our electricity board is cesc (Calcutta electric supply corporation). They usually send people to check the meter reading for every individual month and on basis of that report they generate the bill monthly and this is the process in general except in this august of 2017, nobody came from the electric supply for the meter reading process and all of a sudden the electric bill came. When i checked the bill i was shocked because the usage unit they have mentioned in the bill and therefore the total payable amount is abnormally high and a little strange too. Then i checked my 2016's august bill and got shocked. They have send the exact same amount o[censored]nit usage in both 2016 and 2017's august. For your information, in last year august, my son's marriage took place. Apparently the consumption was high therefore in 2016 august than the normal usage because my relatives and guests came and stayed at my house for a week during that period so it's not possible that the same amount of consumption will happen this year also since last years consumption was not normal usage than this year. I have got 2 meters in my house one is in my name and another is in my wifes. There are 2 floors in my house and the meter for the ground floor is in my name and it is barely in use for decades since we have moved from ground to top floor and eversince we are using the meter which is in my wife's name as primary meter since my top floors connection is from that one. The assumed reading the mentioned in the bill for both the meters are wrong. As i have checked the total reading of the meter in my name from 1st august till 12th september is only 26 units so i suppose it will be much less till 31st august as that is the main billing period. There are some usage slab there. For example for first 25 unit @ 4.89 rs, for next 35 unit @ 5.40 rs and so on. Now, the unit price rises up after each and every slab. So unnecessarily i am l liable to pay a higher unit price despite of non usage. I have attached the break up detail along with this mail. Naturally i immediately contacted cesc via phone call and the woman answered me said that due to heavy rain occured in the month of august, we couldn't send anyone to read meter in your neighbourhood. Therefore, we have checked your meter reading history of august 2016 and generated the current bill of august, 2017 by assuming that this is your usual electric consumption of august month every year. Although, we all went to our regular work during this rainy season which comes in all over india and it comes every year but i beleve the entire kolkata city would have been flooded away by this time now, based on the amount of rain took place she was trying to project for the cause and they couldn't come due to same. There is absolutely no logic behind this and i beleve this is all but hateful corruption. As durga puja, the biggest festival of bengal is taking place in september this year, i assume they did this deliberately to withdraw some extra money from consumers to give durga puja bonus to their employees. I feel this is a clear matter of another corruption amongst many and as a senior citizen it is my duty to raise voice against it. I have attached images of my current electric bill and the bill of august, 2016 as well so that you can compare it. I am extremely agitated by the irrational behaviour from cesc overall especially the way the women spoke to me over the phone. I felt that extremely unprofessional.
I hope i could make my points clear to you and i will wait for your sincere cooperation to solve the matter.
Thanks for your time and cooperation.

Nemai chand dey
+[protected]

Kindly note that my average electricity bill is within rs 300/-, but the above refereed bill amount is rs 1080/- which is absolute abnormal amount.

Request you to provide last 12 months starting and closing meter reading and consumed units and billing amount in xls form.

Please note my email id : [protected]@gmail.com

Please reply on above subject immediately.

I paid my cesc bill at your online portal via debit card (Sequence no :[protected]. The bill amount (Rs. 12, 610.00) has been debited from my bank account but i haven't received any e-receipt copy. Please send me the receipt copy at my registered mail id asap. The bill details are as follows :

Customer name : nataraj metal printings
Customer id : [protected]
Bill amount : 12, 610/-

The average consumption is absolutely wrong and does not make any sense. So please provide us the contact no / email address so that we can write to your company notifying the actual meter reading which is nil. Also it is not understandable why the average is not taken from the same months from previous year. No one stays there so the overcharges should be adjusted.

Dear cesc team

This is to inform you that i am possessing a cesc meter and my consumer number is [protected],
Reason to write this is that on 7th of sep 2017 i had maid my bill amounting rs 2640 through upi (Transaction id : nx[protected]) at 12:20 p. M but unfortunately the same amount has been deducted from my hdfc bank a/c on 8th sep 2017 at 11:26 a. M as standing instruction was set for the bill.

Therefore requesting you to kindly refund the money

Sir,
I arijit bhar, customer id. [protected], consumer no. [protected]. Here by complaining about unusual excessive bill. For the month of august i have got a bill of amount rs 450.in july i have paid rs 260/-. I usually pay rs 250 to 300. The average of my last six month's bill amount is approximately 270. Please check my last one year bill statement.
Please look after this matter. I'm waiting to hear from you soon.

My customer id: [protected], bill no: [protected], consumer no:[protected]. Here i would like to inform that my flat is being vacant since last five months but this month my electricity bill has come rs.990/-, last four months i have consumed zero unit but suddenly this month i have consumed 193 units which is totally unimaginable by me. Here i have also noticed that same month of 2016 the bill is showing the 193 units i had consumed. My assumption is that no physical meter reading has been done for last month, it's has been simply done cut copy and paste. Please do the needful. I have already paid the billed amount but looking for clear clarification from proper authority of cesc department.